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Reviews of AmeriVu Inn & Suites - Gilbertsville

3 out of 5
AmeriVu Inn & Suites - Gilbertsville
2184 Us Highway 62, Gilbertsville, KY

Reviews

6.0
Rating 10 - Excellent. 31 out of 183 reviews" "
Rating 8 - Good. 44 out of 183 reviews" "
Rating 6 - Okay. 36 out of 183 reviews" "
Rating 4 - Poor. 34 out of 183 reviews" "
Rating 2 - Terrible. 38 out of 183 reviews" "

6.2/10

Cleanliness

7.4/10

Staff & service

4.8/10

Amenities

5.4/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

6/10 Okay

Joshua

Travelled with family
Liked: Staff & service
Older units but super friendly staff
Stayed 1 night in Apr 2024

2/10 Terrible

John

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is not as advertised, poor conditions, no breakfast. When arriving me and my work crew decided to go down the road to days inn because of how bad this place was. I tried for a refund because i wasn’t canceling the trip but rather i got bat and switched so it should be on the motel and expedia but no avail

4/10 Poor

Diane

Stayed 1 night in Oct 2023

8/10 Good

Pam

Stayed 1 night in Oct 2023

6/10 Okay

Chris

Stayed 1 night in Oct 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Check around for other options
Online info a bit misleading. Suggest you check around. Staff member that checked us in obliged with our request to see a room before committing to stay. Room had a terrible odor from smoking. We found second room we looked at acceptable. Hotel could use a facelift, a bit outdated. Breakfast offerings were minimal
Stayed 1 night in Oct 2023

2/10 Terrible

Dustin

Stayed 1 night in Oct 2023

4/10 Poor

Cheryl

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
It was very run down. Had no cleaning while there for 3 days.
Stayed 4 nights in Oct 2023

2/10 Terrible

Curtis

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Not so great
I Booked a non smoking room but got a smoking. There were exposed wires on the wall, the ac did not work very well and did not have a temperature control, and everytime someone in the next room smoked pot i could smell it comong through the vent in the bathroom. The wall behind the bed hasd drip marks from an unknow substance.
Stayed 11 nights in Oct 2023

2/10 Terrible

Amanda

Stayed 1 night in Oct 2023

4/10 Poor

Tracy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Good service but disappointing room conditions
Not very clean. Bed covers had cigarette burns. The lady who did check in and out was very nice and made the check in and out process very easy and quick.
Stayed 1 night in Sep 2023

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Tired
Air conditioning did not work . We had to repack and change rooms. It took about an hour for new room to get down to comfortable temp. TV did not work properly- it was stuck on wrong HDMI channel. Had to unplug/plug all connections. In morning it worked
Stayed 1 night in Sep 2023

6/10 Okay

Jason

Disliked: Cleanliness, property conditions & facilities, room comfort
Room wasnt clean. Shower head was not high enough on the wall. The room wan not very clean.
Stayed 2 nights in Sep 2023

4/10 Poor

Ryan

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
False booking
We booked our rooms on Hotel.com and when we arrived we were told that they didn't have any rooms. They need to get their communications cleared up.
Stayed 1 night in Sep 2023

4/10 Poor

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
no bugs, quiet, comfortable bed but everything in the room was very damp to the touch, and same in the morning, also room had unfinished drywall repair on every wall, needed painting, pool was closed for repair, breakfast was bare minimal, only had the coffee which was ok. For one night it was barely acceptable

6/10 Okay

roger

Liked: Staff & service
Disliked: Property conditions & facilities
Really disappointed we couldn’t get ground floor! We are old and can’t get around too good!! Stayed here before and was pleased! This trip, we had to climb stairs and room was poor at best! Beds were not comfortable,a/c was noisy and very dark in room! We only stayed because we booked 3rd party and couldn’t get a refund! Great young lady at front desk!
Stayed 1 night in Aug 2023

10/10 Excellent

Amanda

Disliked: Cleanliness, property conditions & facilities, room comfort
Bed experience
It was great but there were roaches and spiders I left at 430 am to be to work they wasn’t in the lobby when I returned my key I did get a picture of the spider in the bed I really would like a refund credited to my one key
Stayed 1 night in Aug 2023

8/10 Good

Rita

Travelled with family and small children
Liked: Amenities
Everything was close by!! Very accessible from the hotel!!
Stayed 2 nights in Aug 2023

8/10 Good

Jerry

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023

2/10 Terrible

Eric

Travelled with family
Nobody was in the staff area when I arrived. The Hotel did not seem well maintained. It also seemed to be populated strictly by locals that had fallen on hard times. We were given a key to a room. When we went up to the room and unlocked the door it was occupied by a couple of half dressed people. I quickly shut the door. I went downstairs and told the staff that people were already in the room. Another staff member arrived and they bickered about whether somebody was still supposed to be in the room or not. The Motel had no more 2 bedroom rooms. They were unapologetic about the situation and just said contact Expedia for a refund. Very dissatisfying experience.
Stayed 1 night in Jul 2023

8/10 Good

Mary

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very friendly and helpful. Price is very reasonable and has a very nice pool .Close to stores,gas station, restaurant and lake .
Stayed 2 nights in Jul 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
Bad stay
Roaches, rude front desk workers. Requested non smoking lower level (due to bad knee and previous knee surgery) didnt get any of that. Charged more than the receipt printed stated.
Stayed 1 night in Jul 2023

8/10 Good

Lawanda

Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

J.

Travelled with partner
Liked: Cleanliness, property conditions & facilities
For the most part cleaned, I would invest in the plumbing cause everytime you flush or anyone else did, you can hear it but besides that- great experience
Stayed 3 nights in Jul 2023

6/10 Okay

Tonya

Travelled with partner
Liked: Staff & service
The people was super apologetic and super nice. Our lock on the door didn’t work so after a few tries we finally got moved to another room. We were there to go fishing and when we tried to leave we got stalled. So when we were able to leave it started raining lol so we had to wait again. We went to the breakfast there wasn’t hardly anything there. No fruit or juice. Just some cereal and a couple of bagels, waffles and milk from jugs. The room was mostly clean but could most definitely have been cleaner. Tue people we’re working hard and very friendly.
Stayed 1 night in Jul 2023

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Run, do not stay here
We didnt even stay. After arrivi g and seeing all furniture outside the room, the smells and the very apparent drug use going on down from where our room was.
Stayed 1 night in Jun 2023

10/10 Excellent

Teresa

Liked: Staff & service
Noisy neighbor at night .
Stayed 3 nights in Jun 2023

10/10 Excellent

Teresa

Liked: Staff & service
They have a really nice pool and supply towels . Very friendly staff.
Stayed 4 nights in Jun 2023

4/10 Poor

James

Travelled with family
Disliked: Property conditions & facilities
Wi-Fi wasn't very good, swimming pool wasn't open,a little painting would me things look a lot better
Stayed 4 nights in May 2023

4/10 Poor

Jenny

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Hair was left in the shower drain, causing it to clog. Hole in the ceiling, with a dangling wire, above the bed that appears to had been a light fixture or smoke alarm, perhaps? Bed with a homemade platforms which obstructed outlets.
Stayed 1 night in Apr 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Stayed 2 nights in Mar 2023

4/10 Poor

Crystal

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

2/10 Terrible

Austin

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Michael

Stayed 2 nights in Feb 2023

4/10 Poor

RC Pilot

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Zachary

Stayed 1 night in Jan 2023

2/10 Terrible

Jeffrey

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Refund
First of all I booked a smoking room all they had was non smoking my bed had no sheets blankets for I locked the door because I didn’t wanna be bothered they climb through my window to wake me up and then banned me from staying again I want a full refund
Stayed 1 night in Nov 2022

2/10 Terrible

Steven

Disliked: Staff & service, amenities, property conditions & facilities
This place is a dump. Windows you can see right into the room. Filthy and had to clean all surfaces myself. Spiderwebs everywhere. Sink clogged up completely toilet broken and wouldn't flush shower was so short only a child could use it. Awful and not worth what I had to pay through Expedia.
Stayed 3 nights in Sep 2022

4/10 Poor

Barbara

Travelled with partner
Disliked: Cleanliness, amenities
They overcharged me at first. They did refund the difference. There was no pool or room service. Very very limited breakfast. No coffee in the room but when we were leaving, I found bedbugs on the sink.
Stayed 3 nights in Sep 2022

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very efficient and polite
Stayed 2 nights in Sep 2022

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
This place is a dump,pillows must have been 5 years old,mold in the bathroom,air conditioner runs continues
Stayed 1 night in Sep 2022

2/10 Terrible

Christopher

Stayed 1 night in Sep 2022

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not a safe place
drove up and it was an open air drug market. Left immediately. Did not stay. Asked for a refund immediately.
Stayed 1 night in Sep 2022

4/10 Poor

Melissa, Bryson City

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Jami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Water pressure great. Comfy bed. Breakfast was good and hot. Pool is HUGE!
Stayed 1 night in Aug 2022
Response from Ameri on 9 Aug 2022
thank you for your review

2/10 Terrible

Tara

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t feel safe, I think people live there.
Stayed 1 night in Jul 2022
Response from Ameri on 31 Jul 2022
we are very sorry that you did not feel safe.

4/10 Poor

Robert

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

4/10 Poor

karen

Business traveller
Disliked: Cleanliness, property conditions & facilities
room was musty/mold smell, and dead bugs all over floor, the fridge was unclean, and the overall condition of room was horrendous. grounds were filled with cigarette buts, and seemed to be mostly people living on the property.
Stayed 1 night in Jun 2022
Response from AMERIVU on 13 Jul 2022
WE APOLOGIZE FOR ANY INCONVIENCE , WE HAVE ADDRESSED THE ISSUES AND ALL HAVE BEEN FIXED AND HANDLED. THANK YOU

2/10 Terrible

pete

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Cold water didn’t work. Had to fill toilet tank with hot water in the ice bucket to flush. There were cigarette butts in toilet when we arrived. I’d ask for my money back but don’t want the aggravation of dealing with an owner who runs a place like this. I’ve stayed at the motel across the street rom this for about the same price and it was clean and in good repair. You couldn’t pay me to stay at this place again.
Stayed 1 night in Jun 2022
Response from AMERIVU on 13 Jul 2022
WE APOLOGIZE FOR ANY INCONVIENCE , WE HAVE ADDRESSED THE ISSUES AND ALL HAVE BEEN FIXED AND HANDLED.