Pachchilaipalli Holidays

This is a historic hotel with a huge charm factor. My room was enormous with three balconies, and the staff was very welcoming and professional. I especially enjoyed tea and coffee in the outdoor private garden and pool area. The location was central and convenient. I always felt safe and welcomed.

Spa was professional.

This is a truly stunning hotel in a beautiful location. The staff look after you impeccably throughout your stay and are clearly very proud of their workplace and Sri Lanka itself.

The journey from the airport to the resort was long and extremely bumpy, which made it quite unpleasant. While the resort is located near the tea plantation, there wasn’t a meaningful walk-through to experience tea picking or interaction with the tea pickers. The resort itself was acceptable, though I experienced some unusual issues in my room on two occasions. On the first night of my check in, my luggage could not be unlocked until the next morning. There’s also another particular evening whereby each time I yawned, all the lights would unexpectedly switched off. It was strange and inconvenient. On a positive note, the dining options were relatively good and enjoyable. The serving staff were very hospitable and pleasant as well. Overall, the stay was average and did not fully live up to expectations.