Deluxe Room | Egyptian cotton sheets, premium bedding, desk, blackout curtains
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Reviews of Hotel du Vin & Bistro Henley-on-Thames

4 out of 5
Hotel du Vin & Bistro Henley-on-Thames
New Street, Henley-on-Thames, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 234 out of 410 reviews" "
Rating 8 - Good. 117 out of 410 reviews" "
Rating 6 - Okay. 34 out of 410 reviews" "
Rating 4 - Poor. 16 out of 410 reviews" "
Rating 2 - Terrible. 9 out of 410 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were made to feel very welcome by the reception manager. Our room was extremely comfortable and had everything we needed to make our stay a real delight. Delicious L’Occitane toiletries in the sumptuous bathroom too. Can’t wait to visit again!
Stayed 1 night in Apr 2024
Response from Night Manager on 18 Apr 2024
Hello,We appreciate your feedback and are delighted to know you enjoyed your stay at HdV Henley. Your satisfaction is our top priority, and we look forward to serving you again soon. Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us.

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic staff on front desk, the lovely Greek lady in the bar and service at dinner. Had a lovely room with roll top bath.
Stayed 2 nights in Apr 2024
Response from Coralie on 13 Apr 2024
Hello Liz,We appreciate your feedback and are delighted to know you enjoyed your stay at HdV Henley. Your satisfaction is our top priority, and we look forward to serving you again soon. Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us.

6/10 Okay

Steven

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Reception on 11 Apr 2024
Thank you so much for taking the time to rate us. We hope to have you back with us soon!

8/10 Good

Lee

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel but very little parking
Stayed 1 night in Mar 2024
Response from Lauren on 4 Apr 2024
Hi Lee, many thanks for the review, we appreciate the feedback and hope to welcome you back soon! Best wishes, Lauren

10/10 Excellent

Julie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location nice room with big bathroom including roll top bath. Only negative the room was quite dark.
Stayed 2 nights in Mar 2024
Response from Lauren on 4 Apr 2024
Hi Julie, thank you for taking the time to review your stay with us. We appreciate the feedback and hope to welcome you back soon! Many thanks, Lauren

8/10 Good

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique hotel in one of the prettiest towns in England.
Stayed 1 night in Mar 2024
Response from Lauren on 4 Apr 2024
Hi Chris, many thanks for the review, we hope to see you again soon! Best wishes, Lauren

10/10 Excellent

Ashleigh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Reception Manager on 12 Feb 2024
Thank you so much for taking the time to leave us a rating. It's much appreciated!

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really impressed by this hotel. Great location, right next to the river. We found a really good deal on Expedia on the day of check in. Given two glasses of champagne on arrival, free late check out. We brought our dog- cost is £25 for a dog which I found quite steep, however they do provide a bed and bowls for dog and also a bag with treats and a toy and poo bags which was a nice touch. L’ocittaine toilettries in the room and a lovely big bath. Great tea and coffee making facilities. We had a great wine pairing menu in the restaurant (was actually in the snug as we had the dog with us). The sommelier was fabulous!! Parking wasn’t ideal as no where on the street but we managed to squeeze in to the underground car park at a charge of £15. Will definitely return and would definitely return. I imagine this property is particularly lovely in the summer as there is a gorgeous courtyard
Response from Reception Manager on 17 Feb 2024
Hello,We appreciate your feedback and are delighted to know you enjoyed your stay at HdV Henley. Your satisfaction is our top priority, and we look forward to serving you again soon. Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us.

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Reception Manager on 17 Feb 2024
Where words fall short, ratings do the job! Thank you for such gracious ratings! We're happy to learn that we have succeeded in providing a great guest experience at our hotel. We look forward to having you back with us!

10/10 Excellent

Debbie

Liked: Amenities
The bistro and staff were absolutely top notch! Brilliant. Had the River View suite which was on 2 floors - the bathroom was humungous and the shower was fantastic.. lovely bit of luxury to spoil yourself rotten!! Coffee machine in the room was a nice touch too. The drinks at the bar were around the same price as you’d pay at a classy bar and was very relaxing in the snug !! I loved it there.
Stayed 2 nights in Jan 2024
Response from Reception Manager on 17 Feb 2024
Hello,We appreciate your feedback and are delighted to know you enjoyed your stay at HdV Henley. Your satisfaction is our top priority, and we look forward to serving you again soon. Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us.

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful family stay!
We had a wonderful stay at Hotel du Vin. We have a 7 month old daughter and a dog, and our room had a cot, a dog bed and dog bowls all ready for us! Which sounds small but it’s amazing how many places don’t do this. They also have a little goodie bag for the dog, which is a really nice touch. They give you a drinks voucher if you are happy to not have your bedding changed everyday, which is a really cool idea too. The staff were all lovely, especially Serena at reception :) We were in a very spacious Junior Suite which has lovely L’Occitane products, coffee, tea, etc. You do have to ask for more cups, loo roll, etc as housekeeping weren’t coming to the room every day, which was a little slow on occasion, but otherwise we had a fab time!
Stayed 3 nights in Dec 2023
Response from Reception Manager on 17 Feb 2024
Hello,We appreciate your feedback and are delighted to know you enjoyed your stay at HdV Henley. Your satisfaction is our top priority, and we look forward to serving you again soon. Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us.

8/10 Good

S

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Reception Manager on 17 Feb 2024
Thank you for your ratings. We are delighted to know that you enjoyed your stay with us and we hope to serve you soon. If there’s anything else we can do to make your next stay better, please don’t hesitate to reach out!

8/10 Good

Richard

Stayed 1 night in Dec 2023
Response from Reception Manager on 17 Feb 2024
Thank you for your ratings. We are delighted to know that you enjoyed your stay with us and we hope to serve you soon. If there’s anything else we can do to make your next stay better, please don’t hesitate to reach out!

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
Stayed 1 night in Dec 2023

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel, great service
Lovely hotel in a beautiful location. Friendly, helpful and kind staff, particularly in reception but throughout the hotel. Rooms super comfortable and quiet. Bathrooms amazing amd a real treat.
Stayed 1 night in Dec 2023

10/10 Excellent

Nicola

Stayed 1 night in Dec 2023

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Courtenay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Reception team on 15 Jan 2024
Dear Courtenay, thank you for taking the time to leave a review. We are happy that you have enjoyed your stay and we are looking forward to welcoming you back soon.

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really stylish conversion of an old brewery made this hotel feel very special.
Stayed 1 night in Nov 2023
Response from Reception team on 15 Jan 2024
Dear Gary, thank you for your lovely review. We are happy to hear that you have enjoyed your stay and we are looking forward to welcoming you back soon.

8/10 Good

Jonathan

Stayed 1 night in Nov 2023

10/10 Excellent

georgia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
We had an amazing trip, the staff were very helpful and the outside bath was fabulous 😊
Stayed 1 night in Nov 2023

10/10 Excellent

Nic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Fabulous hotel, great location, deluxe room bathrooms was lovely and very spacious
Stayed 2 nights in Oct 2023
Response from Savanna on 25 Oct 2023
Thank you so much for raking the time to give us such a fantastic review. We really hope you come back and stay with us again soon! Kind regards, Savanna

6/10 Okay

Andrea

Travelled with partner
Liked: Cleanliness, staff & service
Disappointed with the hotel in general. Not particularly warm or inviting. No parking although not clear on website. Lift not working although staff did help with luggage . Unfortunately wouldn’t stay again .
Stayed 1 night in Oct 2023
Response from Savanna on 25 Oct 2023
Apologies you did not have a very good stay with us. We don't have a lift so our staff endeavour to help our guests when they need. Our carpark as well is a first come first serve basis so sorry we couldn't accommodate you this time. Thanks for your feedback. Savanna

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Savanna on 25 Oct 2023
Thank you for our 10/10 review! We hope you come and stay with us again soon! Savanna

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Savanna on 25 Oct 2023
Thanks so so much for giving us a big 10, it means alot to the hotel and all the staff who work hard. See you again! Savanna

10/10 Excellent

Bernard

Stayed 3 nights in Oct 2023
Response from Savanna on 25 Oct 2023
Thank you so much for your amazing review! We look forward to welcoming you back soon! Savanna

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place to stay
The place is beautiful and old brewery converted. Rooms are clean, staff was extremely helpful, location is great. We decided on Henley on Thames to finish our trip and be close to Heathrow to fly out. The 2 nights were an excellent way to finish a fabulous journey my husband and I had while in the UK.
Stayed 2 nights in Sep 2023
Response from Savanna on 2 Oct 2023
Thank you so much for your great review we so appreciate it. We are delighted you had an amazing stay with us and do hope you come and stay with us again should you ever find yourself back in Henley-on-Thames. Savanna

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful room, scrumptious food, great stay!
We had an amazing stay from start to finish. Friendly and professional welcome on arrival, beautiful room, superb service over dinner and breakfast. Nothing was too much trouble, the old brewery has been sympathetically refurbished to a high standard, keeping many original features, and was spotlessly clean. What made our stay though was the staff, all genuinely happy in their roles. We thoroughly recommend staying here.
Stayed 1 night in Sep 2023
Response from Savanna on 2 Oct 2023
THANK YOU so much for your amazing review we are so happy you enjoyed your stay. The staff work hard here to give our guests a memorable time here whatever the occasion, we do hope you come back and visit us again! Savanna

2/10 Terrible

David

Stayed 1 night in Sep 2023

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location. Friendly staff.
Stayed 5 nights in Sep 2023
Response from Savanna on 2 Oct 2023
Thank you for your great review!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
THE STAFF AND THE AMBIENCE
Stayed 1 night in Sep 2023
Response from Savanna on 7 Oct 2023
Thank you so much for your kind review! Please come back and visit us again! Savanna and all the team

10/10 Excellent

Vicky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a lovely relaxing time during our stay. Location is very good for having a walk along the riverside or just having a mooch around the shops.
Stayed 1 night in Aug 2023
Response from Savanna on 7 Oct 2023
Thank you for your amazing review we're so happy you had a good time with us, we look forward to seeing you again. Savanna and the team.

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Receptionist and check in as well as on departing. Help with cycles and good food in restaurant on one evening. Dripping taps in en suite reported.Thoroughly enjoyable stay
Stayed 2 nights in Aug 2023
Response from HDV Henley on 25 Aug 2023
Thank you so much for your feedback we thoroughly appreciate it and look forward to welcoming you again in the future. Regards the HDV Henley Team.

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was all good.
Stayed 2 nights in Aug 2023
Response from HDV Henley on 25 Aug 2023
Thank you for staying with us at Hotel du Vin Henley , we look forward to welcoming you again soon . Regards the HDV Henley Team

8/10 Good

Allan, Reading

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Converted brewery makes a lot of the rooms unique. Great decor and modern styling. Superb location near town centre. My room was excellent with a balcony which overlooked the Thames with an outdoor bath option with privacy. Duplex layout with bedroom on lower level and huge bathroom shower area on upper level. Well stocked minibar and snack box at a reasonable price.
Stayed 1 night in Aug 2023
Response from HDV Henley on 25 Aug 2023
Thank you so much for your feedback and for staying with us. We hope to welcome you again soon. Regards The Hotel du Vin Team

10/10 Excellent

Robert

Stayed 1 night in Aug 2023
Response from Savanna on 7 Oct 2023
Thank you for your great review! We so appreciate it! Best, Savanna and all the team,.

4/10 Poor

Stephanie

Liked: Cleanliness, room comfort
Disliked: Staff & service
Poor service. Nice room
The room itself was nice, however we found the service terrible. Certainly not what you expect from a Hotel du Vin. When we checked in we got told that we can park in the hotel car park, however they didn’t inform us until we parked that there would be a charge for this. They also didn’t inform us that there is an option to not get our room cleaned during our stay. At the first morning of breakfast the staff member was rude. He was the only person serving and therefore said we need to get our own coffees and toast rather than this being bought to us. Again not service that’s expected.
Stayed 2 nights in Aug 2023

8/10 Good

Helen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great breakfast and service from bar and bistro staff. But unfortunately check out staff were quite rude insisting I owed for breakfast when I had pre paid and didn’t ask how my stay was
Stayed 1 night in Aug 2023

10/10 Excellent

Rachel

Stayed 1 night in Jul 2023

8/10 Good

Chloe

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We knew the brewery from our youth and welcomed the chance to see it put to new uses to good effect.
Stayed 1 night in Jul 2023

10/10 Excellent

Laura

Stayed 1 night in Jul 2023

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel and good value
Stayed 1 night in Jul 2023

10/10 Excellent

susan

Stayed 1 night in Jun 2023
Response from James on 2 Jul 2023
Hello,Thank you very much for taking the time to leave a review, we are really pleased you enjoyed your experience with us. We hope to welcome you back in the near future.Kind regardsJames

10/10 Excellent

MATTHEW

Stayed 1 night in Jun 2023
Response from James H on 2 Jul 2023
Hello,Thank you very much for taking the time to leave a review, we are really pleased you enjoyed your experience with us. We hope to welcome you back in the near future.Kind regardsJames

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Will beback soon
Stayed 3 nights in Jun 2023

8/10 Good

Maria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Received an automated message from Expedia saying currently no parking. Found alternative parking only to be told on arrival that there was in fact parking available/ you may wish to adjust for future customer
Stayed 1 night in May 2023
Response from James H on 2 Jul 2023
Hello,Thank you very much for taking the time to leave a review, we are really pleased you enjoyed your experience with us. We hope to welcome you back in the near future.Kind regardsJames

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short break
Lovely hotel, friendly staff, great location
Stayed 2 nights in May 2023
Response from James H on 2 Jul 2023
Hello,Thank you very much for taking the time to leave a review, we are really pleased you enjoyed your experience with us. We hope to welcome you back in the near future.Kind regardsJames

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
cute hotel, well located
cute hotel, well located a short walk from the river, but mainly it had covered on-site parking.
Stayed 1 night in May 2023
Response from James H on 2 Jul 2023
Hello,Thank you very much for taking the time to leave a review, we are really pleased you enjoyed your experience with us. We hope to welcome you back in the near future.Kind regardsJames