Exterior

Reviews of Holiday Inn Express Oxford-Kassam Stadium, an IHG Hotel

3 out of 5

Reviews

8.0

Very good

Rating 10 - Excellent. 296 out of 1000 reviews" "
Rating 8 - Good. 432 out of 1000 reviews" "
Rating 6 - Okay. 193 out of 1000 reviews" "
Rating 4 - Poor. 56 out of 1000 reviews" "
Rating 2 - Terrible. 23 out of 1000 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place to stay
we had a very enjoyable stay at Hampton Hotel in Oxford, very friendly staff, breakfast was really good, very clean and tidy room
Stayed 4 nights in Dec 2022

6/10 Okay

SANDRA

Liked: Cleanliness, property conditions & facilities
Visit to Oxford 30th October for friends Birthday
Was given a room at the end of the corridor and the corridor window was open and I could not shut it. Chilly in room and could hear the traffic.
Stayed 1 night in Oct 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The stay was okay however was expecting little more hence we had a good experience last year at Edinburgh Holiday in , almost all hotels we have stayed we get complimentary drinking water but at Oxford Holiday Inn there was none!!
Stayed 1 night in Oct 2022

10/10 Excellent

S

Stayed 1 night in Oct 2022

8/10 Good

Amma

Stayed 1 night in Oct 2022

10/10 Excellent

Ursula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, it was our first time here… staff were very welcoming, friendly and helpful. Our room was perfect for our stay… breakfast was plentiful and lots of choice which was great. Hotel is spotlessly clean, very comfortable. Overall we, as a family, were very impressed.
Stayed 1 night in Oct 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Network problem
Network cannot use VPN, quite inconvenient.
Stayed 1 night in Oct 2022

4/10 Poor

Saulius

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Lower then average hotel.
No extra blanket or pillow. Couldn't close bathroom door and pluss lock was broken. Bathroom floor flooding all ower after taking shower. Light sistem done uncomfortably. Soap dispenser gives tiny drip of soup(of course l can push many times but agai why). You asked -l answered.
Stayed 1 night in Oct 2022
Response from Anna on 28 Oct 2022
Hello Saulius,Thank you for your review.As a standard we don't put extra blanket or pillow in the rooms but of course we can provide them if need it.I have taken a good note of your comments and we will certainly investigate with the department involved.Saulius, we are here to help, please do not hesitate to contact reception when you experience this inconveniences as we always try to find the best solution.Kind regards,Anna

10/10 Excellent

Leon

Stayed 1 night in Oct 2022

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Carl

Stayed 1 night in Oct 2022

10/10 Excellent

C

Stayed 1 night in Oct 2022

10/10 Excellent

Carolyn

Stayed 1 night in Oct 2022

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

8/10 Good

ERAN

Stayed 1 night in Oct 2022

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just absolutely wonderful hotel The staff, the rooms just so very clean and ease of everything from parking to reception
Stayed 1 night in Oct 2022
Response from Anna on 28 Oct 2022
Thank you, Steve, I am glad to read that you enjoyed your stay.Best wishes

10/10 Excellent

Mark

Stayed 1 night in Oct 2022

10/10 Excellent

Christine

Stayed 1 night in Oct 2022

8/10 Good

NICK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Mike

Stayed 2 nights in Sep 2022

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Holiday Inn Express: we travel frequently through Europe and the US and we’re always glad to see a Holiday Inn Express because we appreciate having parking, an elevator and breakfast - which are not always available at more picturesque hotels. The HI Express at Oxford Kassam is a very good example of the chain - great staff (shout out to Aiya), clean and modern rooms, very good breakfast included, elevators and plentiful onsite parking. Only quibbles are that the bathroom sink drained slowly, the hand sanitizer bottles need refilling and most important of all, there’s no laundry although the hotel’s site claims there is. But these are minor, the hotel is a gem and close to downtown Oxford (20 minutes drive to Balliol College). Highly recommended.
Stayed 1 night in Sep 2022

10/10 Excellent

Towhid

Stayed 3 nights in Sep 2022

10/10 Excellent

Sam

Stayed 1 night in Sep 2022

10/10 Excellent

Clare

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Exactly what we expected from this price hotel
Stayed 3 nights in Sep 2022

10/10 Excellent

Melissa

Stayed 1 night in Sep 2022

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great receptionists, friendly
Stayed 1 night in Sep 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Very good out of town hotel
Good value for money with a bus stop to Oxford right outside the door. Bus takes about 30 mins to city centre for 4 miles by car in half that time. Good breakfast but on one night there was no draught beer on offer in the bar, otherwise all was good.
Stayed 2 nights in Aug 2022

6/10 Okay

John

Stayed 2 nights in Aug 2022

10/10 Excellent

Joanne

Stayed 1 night in Aug 2022

10/10 Excellent

Fran

Stayed 1 night in Aug 2022

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staying cool
Lovely clean, modern air con hotel
Stayed 4 nights in Aug 2022

8/10 Good

Marion

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stop over on way home
The young lady on duty was amazing, who went above and beyond to help us when we arrived here and I would like her recognised for this as she has only been with you a couple of weeks. The only issue I had was that NO soft drinks for my daughter, she has autism and uses a wheelchair. Every other Holiday Inn has blackcurrant cordial and this one did not, leaving me having to go to a local store in very high heat to purchase blackcurrant squash for her to drink!!!
Stayed 1 night in Aug 2022

10/10 Excellent

Wendy

Stayed 1 night in Aug 2022

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A place I'll stay again and again
Very helpful, smiling, efficient and knowledgeable staff. Nice fruit compote at breakfast. Very quiet room with excellent TV and easily-accessed-by-car great location: terrific if you want to be well away from the busyness of the city centre. Very modern, fresh, well-thought-through and clean (apart from spider left squashed on net curtain by some previous occupant and spider running in corridor, also squashed).
Stayed 5 nights in Aug 2022

8/10 Good

John

Stayed 2 nights in Aug 2022

10/10 Excellent

indu

Stayed 1 night in Aug 2022

10/10 Excellent

Indu

Stayed 1 night in Aug 2022

10/10 Excellent

Fran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
😃
Stayed 1 night in Aug 2022

6/10 Okay

Doug

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
No fire in the kitchen
Not bad stay but fire alarm went of when in shower which did not help.
Stayed 1 night in Jul 2022
Response from Anna on 3 Aug 2022
Hello Doug, Thank you for your review. The fire alarm is there for everyone’s protection and must be investigated every time , unfortunately this can sometimes arise from things that are beyond our control, however I understand this can be frustrating. Overall I hope you enjoyed your stay and thank you again for leaving your comment. All my best, Anna

10/10 Excellent

Maureen

Stayed 1 night in Aug 2022

10/10 Excellent

Justus

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very fast check-in. Rooms great for families traveling. Good breakfast
Stayed 1 night in Jul 2022

10/10 Excellent

Lucy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

HYUNJIN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakast option was good and staff were friendly and nice. There was free on site parking which is very convenient.
Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was excellent. Very clean, friendly and efficient staff, good breakfast, comfortable bed, and air conditioning. The only downside was the lack of outdoor seating, only one bench in the smoking area.
Stayed 2 nights in Jul 2022

8/10 Good

Boris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2022

10/10 Excellent

Mervyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, clean & comfortable!
Very enjoyable stay. Staff all very helpful & friendly. We were enroute to Ireland from France. Requested if the Hotel could store our Ice Packs & various cheeses in their Freezer & Fridge. They were very happy to do so. Room was very clean, bed was very comfortable, air conditioning was very effective! If you are looking for somewhere reasonable in Oxford, but within striking distance of the city centre, highly recommended.(Free onsite parking). Breakfast included! Only one minor suggestion, maybe June-August, Breakfast could last till 10am midweek?
Stayed 2 nights in Jul 2022

10/10 Excellent

Richard

Stayed 2 nights in Jul 2022

10/10 Excellent

J

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022