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Reviews of Bay Tree Hotel

4 out of 5
Bay Tree Hotel
12-14 Sheep Street, Burford, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 174 out of 253 reviews" "
Rating 8 - Good. 57 out of 253 reviews" "
Rating 6 - Okay. 14 out of 253 reviews" "
Rating 4 - Poor. 6 out of 253 reviews" "
Rating 2 - Terrible. 2 out of 253 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Shauney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property and the staff were so very kind. The lady who checked us at reception was so helpful. I would return just for the staff alone!
Stayed 1 night in Mar 2024
Response from The Bay Tree Team on 15 Apr 2024
Thank you for such lovely feedback! We look forward to seeing you again soon

8/10 Good

Peter

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Fantastic property stayed here before. All I will say is that the service for breakfast and dinner was really poor - and what I mean is that there seemed to be young staff untrained and no management oversight. So orders were wrong for every table. The staff didn’t understand the menu or wine list. And the breakfast menu as wrong and cold each day. Needs improving.
Stayed 2 nights in Feb 2024
Response from Bay Tree Hotel on 20 Feb 2024
Thank you for taking the time to leave your feedback. I'm sorry to hear your experience was not up to the standard it should have been. All notes will be passed on to the appropriate departments to help ensure an experience like yours won't happen again. We hope to welcome you back again to provide you with our usual high standards.Becky HannisGeneral Manager

10/10 Excellent

John

Stayed 2 nights in Jan 2024
Response from The Bay Tree Team on 30 Jan 2024
Thank you

8/10 Good

John

Travelled with partner, Travelled with group
Liked: Amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Bay Tree Team on 30 Jan 2024
Thank you

6/10 Okay

hambi

Liked: Cleanliness, property conditions & facilities
Only problem we had was ordering porridge at breakfast on first day. No oat milk so had coconut milk instead. When it arrived was tepid at best. Second morning, no porridge available !
Stayed 2 nights in Jan 2024
Response from The Bay Tree Team on 30 Jan 2024
Thank you for taking the time to provide us with your feedback.

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a really lovely stay at The Bay Tree. The room was spacious, clean and had a cosy vibe. The breakfast was great and the Christmas themed interiors were beautiful. Staff were friendly and great location. They did oat milk with my breakfast which I was very happy with! Can’t complain at all.
Stayed 1 night in Dec 2023
Response from The Bay Tree Team on 30 Jan 2024
Thank you for your lovely review. We hope to welcome you back soon.

8/10 Good

Vicky

Stayed 3 nights in Dec 2023
Response from The Bay Tree Team on 30 Jan 2024
Thank you.

10/10 Excellent

T M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything’s went well. convenient for Burford.
Stayed 1 night in Dec 2023
Response from The Bay Tree Team on 30 Jan 2024
Thank you for your lovely review.

6/10 Okay

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable but ciukd be better
A very old building with lots of rooms where you can easily get lost but very frindly staff can show you the way. It was a very cold day and that was reflected inside despite fires. A better stocked cask ale would have been preferrred and the full English breakfast was basic and bacon reheated.
Stayed 1 night in Nov 2023
Response from The Bay Tree Team on 30 Jan 2024
Thank you for taking the time to provide your feedback.

10/10 Excellent

Emma

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from The Bay Tree Team on 11 Nov 2023
Thank you.

10/10 Excellent

Nagayasu

Travelled with family
Liked: Cleanliness, staff & service, amenities
非常に満足できた滞在だった。また訪れたい。
Stayed 1 night in Oct 2023
Response from The Bay Tree Team on 29 Oct 2023
Thank you.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from The Bay Tree Team on 27 Oct 2023
Thank you!

10/10 Excellent

Gordon

Stayed 1 night in Oct 2023
Response from The Bay Tree Team on 23 Oct 2023
Thank you very much.

10/10 Excellent

Diana, Venice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from The Bay Tree Team on 14 Oct 2023
Thank you. We hope to welcome you back in the future.

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality Hotel at a very reasonable price.
We would highly recommend this lovely hotel. Our room was lovely, the bed and pillows extremely comfortable. The complimentary tea and coffee was excellent. Our evening meal and breakfast was exceptional and all the staff were extremely helpful. We will definately book again! Thank you
Stayed 1 night in Oct 2023
Response from The Bay Tree Team on 12 Oct 2023
Thank you so much for such a lovely review. We are delighted you enjoyed your stay and cannot wait to welcome you back.

8/10 Good

Frank

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from The Bay Tree Team on 29 Sept 2023
Thank you

10/10 Excellent

Penny

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Every one of the staff were very friendly helpful and efficient Also the meal in the evening was wonderful
Stayed 1 night in Sep 2023
Response from The Bay Tree Team on 29 Sept 2023
Thank you for your wonderful feedback. We look forward to welcoming you back.

10/10 Excellent

Annetta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely and great food
Stayed 1 night in Sep 2023
Response from The Bay Tree Team on 17 Sept 2023
Thank you for your great feedback.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Sep 2023
Response from The Bay Tree Team on 15 Sept 2023
Thank you. We hope to welcome you back in the future.

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel stay 7th September 2023
Attic room was very hot during hot weather and unfortunately the fire alarm went off 1. 30 am in the morning. So not relaxing. Breakfast very good choice.
Stayed 1 night in Sep 2023
Response from The Bay Tree Team on 13 Sept 2023
Thank you for taking the time to provide your feedback.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely character hotel
A quality hotel with lots of character & beautiful gardens. Staff very welcoming. Free car at rear. Great location just off the main road.
Stayed 2 nights in Aug 2023
Response from The Bay Tree Team on 28 Aug 2023
Thank you for your kind words. We hope to welcome you back in the future

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fascinating historic property that provides thoroughly modern facilities. The staging of Twelfth Night was a delightful extra.
Stayed 1 night in Aug 2023
Response from The Bay Tree Team on 25 Aug 2023
Thank you for leaving such a lovely review. We are also delighted to hear you enjoyed Twelfth Night! We hope to welcome you back in the future.

10/10 Excellent

Dr Dana Madalina

Liked: Cleanliness, staff & service, property conditions & facilities
Charming
Stayed 1 night in Aug 2023
Response from The Bay Tree Team on 22 Aug 2023
Thank you. I hope we can welcome you back when you are next visiting the Cotswolds.

10/10 Excellent

Emad

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from The Bay Tree Team on 12 Aug 2023
Thank you

10/10 Excellent

V

Excellent service and great hotel
Excellent service from all the staff. The waiter in the evening was fab with our little one. Lovely hotel and would definitely stay here again
Stayed 1 night in Aug 2023
Response from The Bay Tree Team on 9 Aug 2023
Thank you so much for your lovely feedback. We look forward to welcoming you again.

10/10 Excellent

Kam, Conduit Road

Stayed 1 night in Jul 2023
Response from The Bay Tree Team on 10 Aug 2023
Thank you

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay, beautiful surroundings and lovely room. Food was delicious. A great way to recharge and relax. Staff are fantastic, so friendly and helpful.
Stayed 1 night in Jul 2023
Response from The Bay Tree Team on 1 Aug 2023
Thank you very much. This is so lovely to hear! We hope to welcome you back when you are next visiting Burford.

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from The Bay Tree on 30 Jun 2023
Thank you very much, we hope to welcome you back in the future.

6/10 Okay

Stephen, Northampton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from The Bay Tree Team on 28 Jun 2023
Thank you for your feedback. It would be great to hear more about your score if you could get in touch with us.Kind regards

2/10 Terrible

Sharon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not to the standard I would expected for a 4 star hotel. The bed cover, curtains, carpets and walls of the room were very dirty. Would not book again.
Stayed 1 night in Jun 2023
Response from The Bay Tree Team on 26 Jun 2023
Hi Sharon,I am really sorry to hear this. It is a shame it wasn't mentioned to reception upon check out so we could have tried to rectify while you were here.Thank you for taking the time to provide your feedback.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great relaxing stay
Fabulous stay from check in to check out! Friendly attentive staff, beautiful accommodation. Room up graded on arrival. Evening meal was one of the best steaks we have both had. Excellent old fashioned cocktail. Hotel is central for the town with parking available.
Stayed 1 night in Jun 2023
Response from The Bay Tree Team on 22 Jun 2023
Thank you for such wonderful feedback. We hope to welcome you back in the future.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing !! ,can't fault anything,staff were wonderful and the hotel had a wecoming and relaxed feel.
Stayed 2 nights in Jun 2023
Response from The Bay Tree Team on 22 Jun 2023
This is so lovely to hear. Thank you very much. We hope to welcome you back when you are next visiting Burford.

10/10 Excellent

Nigel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from The Bay Tree Team on 18 Jun 2023
Thank you!

10/10 Excellent

Claire

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay at the Bay Tree. Great location for shopping in Buford, and access to the Cotswolds. Our room was lovely, and very comfortable. The reception and restaurant Services were exceptional. The only downer was that the room was a loud location.
Stayed 1 night in Jun 2023
Response from The Bay Tree Team on 12 Jun 2023
Thank you for your lovely feedback. We hope to welcome you again when you are next visiting the Cotswolds.

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and happy staff made this one-night stay a real treat. Lovely historic building with a nice garden and characterful bar. Easy parking at the back - which is important so close to a very popular main street with its shops and pubs. Excellent quality and choice for 'main items' at breakfast - nicest smoked salmon and scrambled eggs I can remember!
Stayed 1 night in Jun 2023
Response from The Bay Tree Team on 12 Jun 2023
Thank you Chris for taking the time to leave us such a lovely review. We hope to welcome you back again in the future.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our third visit to this exceptional hotel. Once again we had a lovely stay. The staff are so welcoming and can’t do enough to make sure you enjoy it to the full. Beautiful rooms and delicious breakfast in the dining room overlooking the garden. Situated within five minutes walk from the town centre. We will be back!
Stayed 2 nights in Jun 2023
Response from The Bay Tree Team on 12 Jun 2023
Thank you so much, this is wonderful to read. We look forward to welcoming you back for a fourth time!

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Stay
Always a lovely place to stay with amazing attentive staff. Thoroughly recommended.
Stayed 1 night in Jun 2023
Response from The Bay Tree Team on 12 Jun 2023
Thank you for your lovely feedback. Kind regards

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities
If you're looking for a beautiful and authentic stay in a traditional Cotswold hotel, this is it!
Stayed 1 night in May 2023
Response from The Bay Tree Team on 30 May 2023
Thank you for your lovely review.

10/10 Excellent

Ben

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Such an amazing hotel, beautiful grounds, lovely staff and spacious rooms. Food was also excellent
Stayed 1 night in May 2023
Response from The Bay Tree Team on 30 May 2023
Thank you so much for your lovely feedback.

10/10 Excellent

Glenn, Lisburn

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel, food, location,staff all excellent would stay again
Stayed 1 night in May 2023
Response from The Bay Tree Team on 20 May 2023
Thank you, this is really lovely to hear. We look forward to welcoming you back.

10/10 Excellent

TIM

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect family weekend
A fantastic stay and the staff were excellent!
Stayed 2 nights in May 2023
Response from The Bay Tree Team on 18 May 2023
Thank you so much for your lovely feedback!

8/10 Good

Shaun

Liked: Cleanliness, property conditions & facilities, room comfort
Idyllic Cotswolds Hotel!
Burford is all honey-coloured stone and the Bay Tree Hotel is no different. Our room (Asthall) was very comfortable and clean. It was located in the annex, separated from the main building by a small road. The hotel itself is just off the high street, which is a typical tourist centre with coffee shops and antique stores. Breakfast was good - full English! We also booked the evening meal in the restaurant which has a lovely view over the walled garden. Dinner was also very good - Squash and sage ravioli for my wife and catch of the day (pan-fried sea bass) for me. Desserts also very good, though my wife struggled with the sticky toffee pudding (a bit heavy).
Bedroom
En suite beyond seating area in bedroom
Asthall is at the end of the annex
Main hotel on left - annex on the right
Stayed 1 night in Apr 2023
Response from Bay Tree on 12 May 2023
Thank you so much for such a lovely review. These photos are beautiful! We hope to welcome you back in the future. Kindest regards, The Bay Tree Team

8/10 Good

Dori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely place to stay in Burford
Everyone very welcoming. Breakfast excellent. Bar great. Everyone very helpful. Shower and tub were the challenge. Water flow weak and too cool
Stayed 2 nights in Apr 2023
Response from The Bay Tree Team on 23 Apr 2023
Thank you for your review.

10/10 Excellent

Stephen, Bourne End

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location, atmosphere, view from the room, comfort, excellent dinner and breakfast cooked to order all made for a memorable and impressive stay, which made us want to return. All staff were friendly and attentive but in a relaxed and informal way. We really enjoyed it !
Stayed 1 night in Apr 2023
Response from The Bay Tree Team on 23 Apr 2023
This is so nice to hear. Thank you for taking the time to leave such lovely feedback. We hope to welcome you back when you are next visiting Burford

10/10 Excellent

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely overnight stay. Good location for walking into Burford and all its lovely shops. The food in The Bay Tree was delicious. Looking forward to returning.
Stayed 1 night in Apr 2023
Response from The Bay Tree Team on 23 Apr 2023
Thank you for your kind words. We look forward to welcoming you back

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just perfect
Just perfect
Stayed 1 night in Apr 2023
Response from The Bay Tree Team on 23 Apr 2023
Thank you so much. This is lovely to hear!

10/10 Excellent

Neil

Stayed 1 night in Apr 2023
Response from The Bay Tree Team on 23 Apr 2023
Thank you

10/10 Excellent

jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eddie says hi
Fabulous stay with our little dog, really made to feel at home. Food lovely, room comfortable . Super break . Stay here, you can’t go wrong .
Stayed 2 nights in Apr 2023
Response from The Bay Tree Team on 11 Apr 2023
Thank you so much! This is a lovely review. We look forward to welcoming you all back.

6/10 Okay

Paul

Liked: Cleanliness, property conditions & facilities, room comfort
A little disappointing
Beautiful room, super bathroom (although the shower only had scalding hot water with no possibilty of adjusting) and all very clean. The food was the problem which they need to address. Several items on menu were unavailable on both nights and we had to wait a very long time before the meals arrived. The quality was excellent but just luke warm, which spoilt the meals. It had obviously been sat plated up for sone time (hence our wait) before someone decided to serve it. The food wasnt cheap and would have been delicious. All in all, it was such a shame and let the hotel down on what otherwise would have been a lovely stay
Stayed 2 nights in Mar 2023
Response from The Bay Tree Team on 27 Mar 2023
Thank you for taking the time to provide us with your feedback. I am delighted to hear you loved your room. I am sorry that you were disappointed with your experience in the restaurant. I will pass your feedback on to our General Manager and Head Chef to ensure this does not happen again.We do hope to welcome you back when you are next visiting Burford.

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Visited the Bay Tree before and always an excellent stay. Rooms are beautiful and each one unique, staff very helpful and friendly, food delicious, cocktails need to be tried, location brilliant. Really feels like a comforting, special and relaxing break.
Stayed 1 night in Mar 2023
Response from The Bay Tree Team on 24 Mar 2023
Thank you for your lovely words. We hope to welcome you back in the future.