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Best customer service experience! Everyone was extremely helpful and happy to help. Very knowledgeable about the surrounding area for restaraunts and fun attractions, along with directions and best ways to get there. Will definitely recommend the London Edition.
The hotel staff are friendly. Perfect location on Oxford street. Executive lounge quality dropped from last visit it seems they apply cost reduction. TV was not working for all my stay. Furniture need to be replaced.
Thought for Mayfair/marble arch area this place was really good value and overachieved in customer service. Beatriz and the front desk team went all out to help us with every detail of our stay. Only downside of the property is that it has only one elevator shared by patrons and staff alike. I found ...
Overall a good stay but rooms are small. Front Desk Gabriella was extremely helpful on check in. She offered me an upgrade and even showed me the difference between the room I had booked and the upgraded room. I took the upgraded room.
The best thing in the hotel is the location every thing is near you and the marble Arc station can take you to alot of mian station as oxfords circus And there is alot of bus station near the hotel almost can take you every were , but the hotel rooms are not clean and small
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