- Liked: Cleanliness
- Disliked: Room comfort
Top location but shame about service
The hotel is located in central Oxford and the hotel has a lot of character. We had two issues with the hotel 1) the duvet on the bed was smaller then the bed, we mentioned to the front desk but they failed to replaced so had to complain again. They did then replace the duvet. 2) After leaving the hotel a new charge was made to my credit card. I emailed the hotel asking what the additional £30 was for. They said a bottle of wine. I emailed back and said we didn't drink the wine in the mini-bar. They apologised and refunded me. Still fairly shabby service and keep an eye on your credit card bill!