Visited just for one night. Property was fun and staff was nice but seemingly doing many jobs beyond their own position. I saw the front desk guy bussing tables (no wait staff in restaurant) and when we went to use the restaurant for lunch, no one came to take our orders even after we were seated by the front desk guy. We had gathered our own menus. It was just odd. We finally gave up figuring they didn’t have the staff for what they were offering. Learned from other reviews that this is a common problem. The hotel itself was nice though. We did hear people eating breakfast so maybe just a timing thing?
Anyway, I would stay here again but be prepared to eat off premises.
A verified traveller from Poway stayed at Mercure Oxford Hawkwell House Hotel
Lovely hotel - comfortable, clean, lots of character. Great location! Service, fantastic. Some room for improvement on the food though. Also, parking was a big issue for us as the valet parking was full. Spent a lot and could only put a certain amount of time on the car so had to keep going back.
A verified traveller stayed at The Randolph Hotel, by Graduate Hotels