Lobby

Reviews of Econo Lodge Oxford

2 out of 5
Econo Lodge Oxford
25 Elm St, Oxford, AL

Reviews

8.2

Very good

Rating 10 - Excellent. 339 out of 838 reviews" "
Rating 8 - Good. 325 out of 838 reviews" "
Rating 6 - Okay. 105 out of 838 reviews" "
Rating 4 - Poor. 38 out of 838 reviews" "
Rating 2 - Terrible. 31 out of 838 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ricardo

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and service
Stayed 1 night in Apr 2024
Response from Guest Relation Management on 16 Apr 2024
Hi Ricardo,Thank you for your positive feedback! We're thrilled to hear that you enjoyed our great location and received excellent service during your stay with us. Ensuring our guests have a wonderful experience is our top priority, and we're delighted that we met your expectations. Once again, we appreciate you choosing to stay at Econo Lodge Oxford and hope to have the chance to welcome you back in the future.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, amenities
Great start and vrye clean
Stayed 2 nights in Mar 2024
Response from Manager on 15 Apr 2024
Hello Michael,We are pleased to hear that you found your stay with us to have a great start and that you found the hotel very clean. Your feedback is appreciated, and we hope to welcome you back again in the future for another enjoyable experience.

10/10 Excellent

Michael

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice check in
Stayed 1 night in Apr 2024
Response from Manager on 15 Apr 2024
Hello Michael,We are pleased you had a smooth check-in experience during your stay. Your feedback is valuable to us as we strive to provide excellent service to all our guests. Should you ever need assistance in the future, please feel free to reach out to our management team directly.

10/10 Excellent

Dawn

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Very friendly staff and rooms smell great. The ac unit would not set cooler than 70 ( I like to sleep in the cold).
Stayed 1 night in Apr 2024
Response from Guest Relation Management on 5 Apr 2024
Hi Dawn,Thank you for sharing your feedback about your recent stay with us. We are pleased to hear that you found our staff very friendly and that you enjoyed the pleasant scent of our rooms. Please know that we take your comments seriously and will address the AC unit issue to ensure that future guests do not encounter similar difficulties. Once again, we appreciate you choosing to stay at Econo Lodge Oxford and hope to have the chance to welcome you back in the future.

6/10 Okay

Sandi

Travelled with family, Business traveller
Liked: Staff & service, property conditions & facilities
Staff at front desk were very helpful
Stayed 1 night in Feb 2024
Response from Guest Relation Management on 20 Mar 2024
Hi Sandi,Thank you for your kind words! We're delighted to hear that you found our front desk staff to be very helpful during your stay. Providing exceptional service and assistance to our guests is a top priority for us, and we're thrilled that our team members exceeded your expectations. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Charles, Stapleton

Stayed 1 night in Mar 2024
Response from Manager on 9 Apr 2024
Hello Charles,We are glad to hear that you enjoyed your stay with us! Please feel free to reach out if you have any further comments or suggestions.

10/10 Excellent

Bill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
CLean quit comfortable
Stayed 1 night in Mar 2024
Response from Guest Relation Management on 8 Mar 2024
Hi Bill,Thank you for your feedback regarding your recent stay at Econo Lodge Oxford. We're delighted to hear that you found your stay clean and comfortable! Providing a clean and comfortable environment is a top priority for us, and we're glad we could meet your expectations. We appreciate your positive feedback and look forward to welcoming you back for another comfortable stay in the future!

10/10 Excellent

Stacey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room seemed newly remodeled and clean and ready
Stayed 2 nights in Feb 2024
Response from Guest Relation Management on 26 Feb 2024
Hi Stacey,We're delighted to hear that you found your room at Econo Lodge Oxford to be newly remodeled, clean, and ready for your stay. Our team takes great pride in ensuring that our accommodations are well-maintained and up to date, so it's wonderful to receive your positive feedback. We strive to create a comfortable and welcoming environment for all our guests, and we're glad to hear that we succeeded during your visit. We appreciate your business and hope to have the pleasure of serving you again soon.

10/10 Excellent

Rodney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very economical. It was clean. It offered HBO. I got my money's worth!
Stayed 1 night in Feb 2024
Response from Guest Relation Management on 20 Feb 2024
Hi Rodney,We're thrilled to hear that you found value in your stay with us! Providing clean accommodations and amenities that meet our guests' needs while offering great value is important to us, and we're delighted that we succeeded in meeting your expectations in these areas. Thank you for choosing to stay at Econo Lodge Oxford, and we look forward to welcoming you back for another wonderful stay in the future.

10/10 Excellent

Nick

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Guest Relation Management on 13 Feb 2024
Hi Nick,Thank you so much for awarding us a 5-star rating! We truly appreciate your positive feedback and are delighted to hear that your experience with us exceeded your expectations. Our team is dedicated to providing excellent service, and it's incredibly rewarding to know that we were successful in making your stay enjoyable. Thank you for choosing Econo Lodge Oxford, and we hope to have the pleasure of welcoming you back soon.

8/10 Good

Van

Business traveller
Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from Manager on 27 Jan 2024
Hello Van,We appreciate you choosing our hotel for your stay! If you have any feedback or concerns, please don't hesitate to reach out to us directly. We would love to hear from you and ensure that your next visit exceeds your expectations.

10/10 Excellent

Dacia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relation Management on 12 Jan 2024
Hi Dacia,It has always been our mission to give each and every one of our guests a wonderful experience, so it warms our hearts to hear that we are succeeding. From all of us here, thank you for rating us perfectly and choosing us. We will continue to offer top-notch hospitality and eagerly await your next visit.

8/10 Good

Tracy

Stayed 3 nights in Jan 2024
Response from Manager on 10 Jan 2024
Hello Tracy,Thank you for choosing our hotel for your stay. We appreciate your positive rating and are glad to hear that you had a satisfactory experience. If you have any specific feedback to share, we encourage you to reach out to us directly so we can address any areas of improvement. We hope to welcome you back in the future.

10/10 Excellent

CARLOS

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in the area
The breakfast was nice, loved the orange juice.
Stayed 1 night in Jan 2024
Response from Guest Relation Management on 31 Jan 2024
Hi Carlos,Thank you for sharing your positive feedback with us! We're delighted to hear that you enjoyed the breakfast during your stay, and we're especially glad to know that you loved the orange juice. Providing a satisfying and enjoyable breakfast experience is important to us, and we're thrilled that our offerings met your expectations. We appreciate your feedback, and we look forward to welcoming you back for another pleasant stay.

8/10 Good

kristye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice overnight stay passing thru
The lady at the desk was very friendly,we checked in about 6ish pm hotel was comfortable clean and easy to get to.we found a great mexican restaraunt nearby that was amazing as well mangos was the name of it
Stayed 1 night in Dec 2023
Response from Guest Relation Management on 29 Dec 2023
Hi Kristye,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you had a comfortable and enjoyable stay. It's wonderful to know that our staff, especially the lady at the desk, provided friendly service during your check-in. We take pride in maintaining a clean and comfortable environment for our guests, and we are delighted that you found our hotel met your expectations. We're also glad to hear that you discovered a great Mexican restaurant nearby and had an amazing dining experience. We appreciate your kind words and look forward to welcoming you back for another fantastic stay in the future.

10/10 Excellent

Charles, Stapleton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Guest Relation Management on 6 Feb 2024
Hi Charles,Thank you so much for awarding us a 5-star rating! We truly appreciate your positive feedback and are delighted to hear that your experience with us exceeded your expectations. Our team is dedicated to providing excellent service, and it's incredibly rewarding to know that we were successful in making your stay enjoyable. Thank you for choosing Econo Lodge Oxford, and we hope to have the pleasure of welcoming you back soon.

8/10 Good

Allison

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Guest Relation Management on 26 Dec 2023
Hi Allison,Your feedback is highly appreciated as we continuously strive to improve our service. Thank you for taking the time to rate your stay with us. We look forward to another opportunity to host you and provide an even better experience in the near future.

8/10 Good

STACEY V, Powdersprings

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay, rooms were very clean, surroundings area was safe, no uninvited people hanging around. The staff was very welcoming, I would however recommend that they get a better brand of coffee and more breakfast items if you say breakfast is included, otherwise just invest in a good coffee brand. Overall great value for the price, we’d definitely stay again The Carlisle’s Date of Our Stay-December 16th-17th 2023
Response from Guest Relation Management on 19 Dec 2023
Hi Stacey,Thank you for your feedback regarding your recent stay at our hotel. We're delighted to hear that you enjoyed your stay, found the rooms to be very clean, and felt safe in the surrounding area. Our team takes great pride in creating a welcoming and secure environment for our guests. We appreciate your suggestion regarding the coffee brand and breakfast items. Your feedback is important to us, and we will certainly take it into consideration as we strive to enhance our offerings. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hospitality. Rooms were adequately sized, clean and smelled FRESH. T.V. was showing great. I had No issues. They even had a slight breakfasr, sausage,egg and cheese croissant with yogurt, small muffin and coffe or juice. I would definitely stay again. Michael U.S. Army Veteran
Stayed 2 nights in Dec 2023
Response from Guest Relation Management on 19 Dec 2023
Hi Michael,Thank you for taking the time to share your positive feedback about your recent stay with us! We're thrilled to hear that you experienced great hospitality and that your room was adequately sized, clean, and smelled fresh. It's wonderful to know that you enjoyed the TV offerings and had no issues during your stay. We're also pleased that you found our breakfast options, including the sausage, egg, and cheese croissant, yogurt, small muffin, and coffee or juice, to be to your satisfaction. We value your patronage and look forward to the pleasure of serving you again in the future.

8/10 Good

Angie

Liked: Staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 17 Dec 2023
Hello Angie,We're glad to hear that you had a positive experience during your stay with us! If you have any specific feedback or suggestions that can help us improve further, please don't hesitate to reach out to us directly. We value your opinion and hope to have the opportunity to welcome you back in the near future.

6/10 Okay

Hallbrook, Harvest

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
No staff availability at checkout in early morning.
Stayed 1 night in Dec 2023
Response from Guest Relation Management on 12 Dec 2023
Hi Hailbrook,Your feedback is important, and we take such issues seriously as we aim to provide seamless and efficient service for our guests. I will share your comments with our management team to investigate the situation and address any potential staffing issues during early morning hours. We understand the importance of a smooth checkout process and will take steps to prevent similar occurrences in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 Excellent

Elder

Stayed 2 nights in Nov 2023
Response from Guest Relation Management on 8 Dec 2023
Hi Elder,Thank you so much for your perfect rating! We greatly appreciate your support and are thrilled to know that you had an exceptional experience during your stay at our hotel. Your positive feedback encourages us to continue delivering the highest level of service and excellence. We look forward to the opportunity to welcome you back in the future and aim to make your next stay just as perfect.

10/10 Excellent

Janet

Travelled with family
Liked: Staff & service
Nothing.
Stayed 1 night in Dec 2023
Response from Guest Relation Management on 6 Dec 2023
Hi Janet,Thank you so much for awarding us a 5-star rating! We truly appreciate your positive feedback and are delighted to hear that your experience with us exceeded your expectations. Our team is dedicated to providing excellent service, and it's incredibly rewarding to know that we were successful in making your stay enjoyable. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

8/10 Good

KEVIN, ERIE

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed one night during journey. Older property. Well maintained and clean. Quiet. Good price. Fits the bill well for overnight stay.
Response from Guest Relation Management on 5 Dec 2023
Hi Kevin,Thank you for sharing your positive feedback regarding your recent overnight stay. We appreciate your insights and are pleased to hear that the older property was well maintained, clean, quiet, and provided good value for the price. Ensuring a comfortable and pleasant experience for our guests is our priority, and we're delighted that we met your expectations for an overnight stay. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

8/10 Good

Brayden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean when we arrived, minus a few stains kn the couch. The room looked to be recently renovated which was nice. It was perfect for our overnight stay on the way to our vacation destination.
Stayed 1 night in Nov 2023
Response from Guest Relation Management on 5 Dec 2023
Hi Brayden,Thank you for taking the time to share your positive feedback about your recent stay. We are delighted to hear that you found the room clean upon arrival, and the recent renovations added to your overall experience. Your mention of a few stains on the couch is duly noted, and we appreciate your understanding. Our team will work diligently to address such concerns to ensure a consistently excellent experience for our guests. We appreciate your business and hope to have the pleasure of serving you again soon.

10/10 Excellent

Janice

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price and location
Stayed 1 night in Nov 2023
Response from Guest Relation Management on 29 Nov 2023
Hi Janice,Thank you for choosing our hotel and for taking the time to share your feedback. We are delighted to hear that you found both the price and location to be to your satisfaction. Providing excellent value and a convenient location are important aspects of our commitment to guest satisfaction, and we're glad that we could meet your expectations in these areas. We appreciate your business and look forward to the opportunity to welcome you back on your next visit.

10/10 Excellent

Janice

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the price and convenient location.
Stayed 1 night in Nov 2023
Response from Guest Relation Management on 29 Nov 2023
Hi Janice,Thank you for choosing our hotel and for taking the time to share your positive feedback. We're delighted to hear that you found our prices to be good and our location convenient. Providing value for our guests and ensuring a prime location are priorities for us, and we're pleased that we could contribute to your positive experience. We appreciate your business and look forward to the opportunity to welcome you back on your future visits.

10/10 Excellent

Carol

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It's peaceful and quiet. Really enjoy every stay.
Stayed 1 night in Nov 2023
Response from Guest Relation Management on 29 Nov 2023
Hi Carol,Thank you for your wonderful feedback! We're thrilled to hear that you consistently enjoy peaceful and quiet stays with us. Creating a tranquil and comfortable environment for our guests is a top priority, and it's delightful to know that we have been successful in providing you with a positive experience. We value your loyalty and look forward to welcoming you back for many more enjoyable stays.

10/10 Excellent

Janice

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price!
Stayed 1 night in Nov 2023
Response from Manager on 29 Nov 2023
Hello Janice,We're delighted to hear that you enjoyed our competitive pricing! Thank you for choosing our hotel for your stay. If there is anything else we can assist you with in the future, please don't hesitate to reach out to us.

6/10 Okay

Delores LaVonne

Stayed 1 night in Nov 2023
Response from Manager on 26 Nov 2023
Hello Delores LaVonne,We appreciate you choosing our hotel for your stay and hope you had a pleasant experience. If there is anything specific you would like to bring to our attention, please don't hesitate to reach out to us directly. We value your feedback and are always looking for ways to improve our services.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is not bad. Room is clean
Stayed 1 night in Nov 2023
Response from Guest Relation Management on 23 Nov 2023
Hi Matthew,Thank you for taking the time to provide feedback on your recent stay. We're pleased to hear that you found your room to be clean. Maintaining a clean and comfortable environment is a top priority for us, and we appreciate your acknowledgment of our efforts. We value your feedback and hope to have the opportunity to welcome you back for another positive experience.

10/10 Excellent

Justice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Guest Relation Management on 23 Nov 2023
Hi Justice,It has always been our mission to give each and every one of our guests a wonderful experience, so it warms our hearts to hear that we are succeeding. From all of us here, thank you for rating us perfectly and choosing us. We will continue to offer top-notch hospitality and eagerly await your next visit.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than I expected
For an older building they did a really good job at keeping it well maintained and clean.
Stayed 2 nights in Nov 2023
Response from Guest Relation Management on 21 Nov 2023
Hello Guest,Thank you for your positive feedback! We're delighted to hear that you noticed and appreciated our efforts in maintaining the building and keeping it clean. Ensuring a well-maintained and clean environment for our guests is a top priority, and we're glad that our efforts have contributed to a positive experience for you. We appreciate your kind words and look forward to welcoming you back in the future.

10/10 Excellent

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Guest Relation Management on 13 Nov 2023
Hi Robert,Thank you so much for your perfect rating! We greatly appreciate your support and are thrilled to know that you had an exceptional experience during your stay at our hotel. Your positive feedback encourages us to continue delivering the highest level of service and excellence. We look forward to the opportunity to welcome you back in the future and aim to make your next stay just as perfect.

10/10 Excellent

Taylor

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Guest Relation Management on 8 Nov 2023
Hi Taylor,Thank you for giving us a perfect rating! It is our constant endeavor to provide exceptional service and create memorable experiences for our guests, and it's rewarding to know that we have succeeded in doing so for you. Your feedback serves as a great motivator for our team to continue delivering excellent service. We appreciate your business and hope to have the pleasure of serving you again soon.

8/10 Good

Marian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quier and rooms were nice.
Stayed 2 nights in Oct 2023
Response from Guest Relation Management on 6 Nov 2023
Hi Marian,Thank you for your positive feedback about your recent stay at our hotel. We are delighted to hear that you found the hotel to be quiet and the rooms to be nice. Your satisfaction is important to us, and we're glad to have met your expectations in terms of comfort and tranquility. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Michael R

Liked: Cleanliness, property conditions & facilities, room comfort
Great value
We were very pleased with the stay. The check in host was personable, the room had updated flooring (not carpet - yay!), shower walls were nice and a/c worked well. The only downside was the small selection for continental breakfast: yogurt, Jimmy Dean croissant and some juices. But, a great value overall.
Stayed 1 night in Oct 2023
Response from Manager on 5 Nov 2023
Hello Michael R,Thank you for choosing our hotel for your stay! We appreciate your positive feedback regarding our personable check-in host, updated flooring, and the functioning amenities. We understand your concern about the continental breakfast selection and we will take it into consideration for future improvements. We're glad you found our hotel to be a great value overall and hope to welcome you back in the future.

8/10 Good

Beth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good one night stop place to stay. Riom was clean but bed was too hard for me.
Stayed 1 night in Oct 2023
Response from Manager on 28 Oct 2023
Hello Beth,Thank you for choosing our hotel for your one night stay. We apologize for any discomfort caused by the bed, we'll take note of your preference for future visits.

10/10 Excellent

Aleisha

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and respectful staff. Will be staying here again in the future.
Stayed 2 nights in Oct 2023
Response from Guest Relation Management on 25 Oct 2023
Hi Aleisha,Thank you for your kind words! We appreciate your positive feedback about the cleanliness of our hotel and the respectful attitude of our staff. Providing a clean and welcoming environment for our guests is our priority, and we're glad to hear that we met your expectations. We value your business and hope to welcome you back for another pleasant stay in the future.

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Relation Management on 18 Oct 2023
Hi Suzanne,Thank you for giving us a perfect rating! It is our constant endeavor to provide exceptional service and create memorable experiences for our guests, and it's rewarding to know that we have succeeded in doing so for you. Your feedback serves as a great motivator for our team to continue delivering excellent service. We appreciate your business and hope to have the pleasure of serving you again soon.

10/10 Excellent

Kerlys

Liked: Staff & service, property conditions & facilities
Good
Stayed 3 nights in Oct 2023
Response from Guest Relation Management on 12 Oct 2023
Hi Kerlys,Thank you for choosing to stay at our hotel and for taking the time to share your feedback. We are delighted to hear that you had a good stay with us! Ensuring our guests' satisfaction is our top priority, and we are thrilled that we were able to meet your expectations. It is our pleasure to have you and we hope to see you again soon!

10/10 Excellent

HELMUT

Stayed 1 night in Oct 2023
Response from Guest Relation Management on 9 Oct 2023
Hi Helmut,Thank you for giving us a perfect rating! It is our constant endeavor to provide exceptional service and create memorable experiences for our guests, and it's rewarding to know that we have succeeded in doing so for you. Your feedback serves as a great motivator for our team to continue delivering excellent service. We appreciate your business and hope to have the pleasure of serving you again soon.

4/10 Poor

Jeremy

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Check in was easy and the night staff was polite. We got to our room and it had an old stale smell. It seemed to come from the wall AC unit. My daughter found a weird, crusted stain on one of our "clean" towels. She also found a short and curly hair on her bed linens. There were also short and curlies in the tub.. the tub didn't drain well at first. The floor also needed to be swept. We had been driving all day from San Antonio and we're way to tired to complain so we dealt with it since it was just one night. At least there were no bedbugs.
Stayed 1 night in Oct 2023
Response from Guest Relation Management on 5 Oct 2023
Hi Jeremy,It's great to hear that your check-in experience was easy and that you found the night staff polite. The stale smell and issues with the AC unit, stained towels, hair on bed linens, and cleanliness of the tub and floor are unacceptable, and we will be addressing these issues immediately with our housekeeping team to ensure that such problems do not occur in the future. Thank you for bringing these issues to our attention, and we hope to have the opportunity to serve you better in the future.

6/10 Okay

Patricia

Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Check in was quick and simple. The room was clean, but the mattress could be updated. We got back from the Talladega/Nascar race and enjoyed hanging around the pool while having dinner.
Stayed 3 nights in Sep 2023
Response from Guest Relation Management on 5 Oct 2023
Hi Patricia,Thank you for taking the time to share your feedback about your recent stay at our hotel. I'm pleased to hear that your check-in experience was quick and simple, and that you found your room to be clean. Providing efficient service and maintaining a clean and welcoming environment are top priorities for us. Your comfort is of utmost importance to us, and we take your feedback seriously. We will review the mattress in the room you stayed in and consider its replacement or upgrade to ensure a more restful sleep experience for our guests. Thank you for choosing our hotel, and we look forward to the opportunity to serve you better in the future.

8/10 Good

Bonnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Eoom was clean, towels were soft. room was humid and air/fan never shut off, not sure if that was normal
Stayed 3 nights in Sep 2023
Response from Guest Relation Management on 5 Oct 2023
Hi Bonnie,Thank you for providing feedback about your recent stay at our hotel. I'm pleased to hear that you found your room to be clean and the towels soft. Maintaining cleanliness and providing quality amenities is a top priority for us, and it's great to know that we met your expectations in this regard. Typically, the HVAC system should maintain a comfortable temperature and humidity level while also allowing for restful sleep. The fact that the air/fan never shut off suggests that there may have been a malfunction. We will investigate this matter further to ensure that such issues are promptly addressed in the future. Thank you for choosing our hotel, and we look forward to the opportunity to serve you better in the future.

10/10 Excellent

Deborah

Liked: Amenities
I thought that the price matched the facility. It was pleasant especially for a one night stay. Breakfast was good and coffee excellent.
Stayed 1 night in Sep 2023
Response from Guest Relation Management on 21 Sept 2023
Hi Deborah,We're delighted to hear that you found the price of your stay to be a fair match for the facility and that you had a pleasant experience, especially for your one-night stay. Providing value and comfort to our guests is a priority for us, and we're pleased that we met your expectations in this regard. It's also great to know that you enjoyed our breakfast and found our coffee excellent. Your satisfaction with our amenities is important to us, and we're glad you had a good start to your day. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Terry

Business traveller
Liked: Cleanliness, staff & service
Check in was great. Room was clean but a little touch up in paint would help. Only thing really needs addressed is the exhaust fan in the bathroom was filthy. Overall room was quiet ,bed comfortable, everything worked. Can't ask for much more.
Stayed 4 nights in Sep 2023
Response from Manager on 17 Sept 2023
Hello Terry,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Paul was an amazing host: made sure we had everything we needed. Clean and convenient to anything
Stayed 1 night in Sep 2023
Response from Guest Relation Management on 11 Sept 2023
Hi Robert,Thank you for your feedback regarding your recent stay at our hotel. We're thrilled to hear that Paul provided you with exceptional service and ensured that you had everything you needed during your stay. Our team takes great pride in delivering top-notch customer service, and it's wonderful to know that Paul's efforts made your visit even more enjoyable. We'll be sure to pass on your kind words to him. Additionally, we're pleased to hear that you found our hotel to be clean and conveniently located, making your stay more convenient and enjoyable. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Kimberly

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Guest Relation Management on 6 Sept 2023
Hi Kimberly,We value our customers' feedback, and we're thrilled to hear that we've succeeded in meeting your expectations. From all of us here, thank you for rating us perfectly and choosing us. We'll continue to offer the best service and eagerly await your next visit.

10/10 Excellent

Johnny

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location great price and clean rooms
Stayed 2 nights in Aug 2023
Response from Manager on 2 Sept 2023
Hello Johnny,We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our location and also our price. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.