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Reviews of Comfort Suites Oxford I-20 exit 188

2.5 out of 5
Comfort Suites Oxford I-20 exit 188
125 Davis Loop, Oxford, AL

Reviews

8.8

Excellent

Rating 10 - Excellent. 263 out of 461 reviews" "
Rating 8 - Good. 140 out of 461 reviews" "
Rating 6 - Okay. 33 out of 461 reviews" "
Rating 4 - Poor. 15 out of 461 reviews" "
Rating 2 - Terrible. 10 out of 461 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Zunilda

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely helpful and sweet. Room was very clean and dust free. Breakfast was always stock and good variety. Would highly recommend this place to my family and friends
Stayed 2 nights in Mar 2024

10/10 Excellent

Clarence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about it
Stayed 1 night in Mar 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Fast check in and out. Firm bed
Stayed 1 night in Mar 2024
Response from Terri on 12 Mar 2024
We are glad you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Marty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel still in great condition and in a great location with very good restaurant nearby, some in walking distance!!
Stayed 1 night in Mar 2024
Response from Terri on 12 Mar 2024
Thank you for staying with us, and taking the time to share your experience. We are so glad you enjoyed your stay. We hope to see you soon.

10/10 Excellent

Marty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and great location. Also, nice restaurants within walking distance!!
Stayed 1 night in Mar 2024
Response from Terri on 12 Mar 2024
Thank you very much for choosing our hotel and posting your nice review. We look forward to and welcome the oppurtunity to have you stay with us again.

10/10 Excellent

Alivia

Stayed 1 night in Feb 2024
Response from Terri on 12 Mar 2024
We would like to thank you for your stay, and we look forward to your next visit.

10/10 Excellent

Big

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I enjoyed the staff the views was nice and the breakfast was very delightful
Stayed 2 nights in Mar 2024
Response from Terri on 12 Mar 2024
On behalf of our Comfort Suites staff, we "Thank you" for your kind words. We hope next time you are in the area we will see you again.

2/10 Terrible

Howard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I never checked in, vehicle problems required cancelation of the trip. I went online to expedia to cancel the reservation and by mistake canceled the cancelation fee. Then I could not cancel the reservation. I contacted my credit card company and at present I still have to pay. It does not make sense to allow the cancelation fee to be canceled and not the reservations. I do not recommend Expedia and presently will never use again!
Stayed 1 night in Jan 2024

10/10 Excellent

Kim

Liked: Property conditions & facilities
Clean. Very organized
Stayed 1 night in Feb 2024
Response from Terri on 12 Feb 2024
We appreciate yiou taking the time to share your experience here at the Comfort Suites. We are so glad you had a good stay and we hope to see you again the next time you are in the area!

8/10 Good

Patrick

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Dec 2023

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Dexter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was warm and friendly eagerly to serve
Stayed 4 nights in Dec 2023
Response from Terri on 28 Dec 2023
Thank you for choosing our hotel, and for taking the time to write this very nice review. We are so glad you enjoyed your stay. Our staff sincerely appreciates your recognition! Thank you again, and we hope to see you again soon!

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Terri on 28 Dec 2023
Thank you for responding to the survey regarding your recent stay with us. We are so glad you enjoyed your stay and hope to see you again soon!

2/10 Terrible

Kiara

Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Perin

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2023
Response from Terri on 6 Dec 2023
We are so glad that you enjoyed your stay with us! Please come back and visit us the next time you are in the area!

10/10 Excellent

Burge

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Terri on 21 Nov 2023
We very much appreciate and value your feedback regarding your stay with us! We hope to see you again on your next trip to Oxford!

6/10 Okay

Heather

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Too much construction
The hotel itself is good. But there was a bunch of construction inside the hotel. Banging at all hours.. Probably should have put something on the website about it to warn people. I come out of our room and the carpet was tore up and workers right outside the door on all fours. I almost tripped over him.
Stayed 2 nights in Nov 2023
Response from Terri on 20 Nov 2023
Thank you for taking the time to write a review of our hotel. We do have a sign at the front desk regarding the renovations that our taking place at our hotel currently. They should be done within the next day or so. I do apologize for the inconvenience that happened outside your room. We always appreciate hearing any suggestions our valued guests have to offer our hotel. We hope to see you again soon.

8/10 Good

DAVID

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel was nice, but I feel work at the hotel should not be on All the floors at the same time
Stayed 2 nights in Nov 2023
Response from Terri on 20 Nov 2023
We are happy to hear that you enjoyed your stay at our hotel. We always enjoy hearing about any suggestions our valued guests have to offer to our hotel and staff. Our friendly front desk staff are here 24 hours to assist our guests during their stay if they should need anything at all. We hope to see you again soon!

8/10 Good

Joya

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Terri on 20 Nov 2023
We would like to thank you for your stay and we look forward to your return. Have a great day!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was being renovated, which was fine. Our room was nice. Water pressure and shower head needs work. We had two nearly empty rolls of toilet paper and no backup. Other than that it was very nice. Nice new carpet and the AC worked beautifully!
Stayed 1 night in Nov 2023
Response from Terri on 20 Nov 2023
We are happy to hear that you enjoyed your stay with us. I do however apologize for the toilet paper incident that occurred during your stay. Please don't hesitate to contact our front desk for at any time as we are available 24 hours. We always appreciate any suggestions our valued guests have to offer our hotel. We hope to see you again soon.

10/10 Excellent

Anthony

Stayed 1 night in Nov 2023

8/10 Good

Charles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 3 nights in Nov 2023

10/10 Excellent

anand

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff were excellent and provided above and beyond service.
Stayed 2 nights in Nov 2023
Response from Terri on 7 Nov 2023
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We hope to see you again soon!

6/10 Okay

dan

Disliked: Property conditions & facilities
not worth the money
pics were not accurate ; not easy to access ; breakfast left much to be desired ; repeatedly out of coffee
Stayed 1 night in Oct 2023
Response from Terri on 31 Oct 2023
Thank you for taking the time to complete our online survey. I'm sorry to hear that you did not enjoy your stay with us. Just a reminder that our friendly staff is available 24 hours a day to assist our guests during their stay. Thank you and have a great day!

6/10 Okay

Edwin

Stayed 1 night in Oct 2023
Response from Terri on 30 Oct 2023
Thank you for taking the time to respond to our survey. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Our friendly staff is available 24 hours to assist with any accomodations you may need during your stay. Your satisfaction is important to us.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Terri on 30 Oct 2023
We would like to thank you for your stay and we hope to see you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
Everything was great. I don't have any complaints.
Stayed 1 night in Oct 2023
Response from Terri on 24 Oct 2023
We would like to thank you for choosing our hotel. We hope to see you again soon!

10/10 Excellent

Derick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was overall a good stay. Room was comfortable and in a convenient location. Cleanliness was good overall also
Stayed 1 night in Oct 2023
Response from Terri on 24 Oct 2023
Thank you for your comments. We are glad to hear that you enjoyed your stay with us and we look forward to your next visit!

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Great Staff.
Stayed 1 night in Oct 2023

10/10 Excellent

Gisela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

David

Stayed 2 nights in Oct 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Silver lining
Wanted to book this place initially, but said sold out. After recovering from check in at previous booking, luckily this one popped up as having availability and although much more than original, well worth the peace of mind.
Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Ellen

Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for the night.
Traveled from Florida to Memphis and back, and stayed in Oxford both direction. Comfort in on the way home was far better than the hotel on the way. Room was much nicer, entire hotel seemed cleaner and just nicer in general. Breakfast was pretty standard. Overall I was happy with the room.
Stayed 1 night in Sep 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean comfortable room.
Stayed 1 night in Sep 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Summer

Stayed 2 nights in Sep 2023

10/10 Excellent

Kimberley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Terri on 5 Sept 2023
We would like to thank you for choosing our hotel, and for taking the time to share your experience with us. We hope to see you again soon.

10/10 Excellent

William

Stayed 1 night in Sep 2023

10/10 Excellent

JOSEPH, Manassas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hospitality of the receptionists, cooks, cleaning crew, and all the employees we encountered. We had a pleasant, safe, and comfortable stay. Thanks to all the staff who took pride in their work, keeping the facilities clean and inviting, and creating a welcoming environment for all the visitors.
Stayed 6 nights in Aug 2023
Response from Terri on 28 Aug 2023
Thank you so much for your gracious review of our hotel as we certainly strive to give our guests a wonderful experience. I will surely pass along your comments as our staff will be most pleased! We hope to see you again soon!

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Best breakfast!
Stayed 1 night in Aug 2023
Response from Terri on 22 Aug 2023
We very much appreciate and value your feedback. We look forward to having you stay with us again!

6/10 Okay

Jason

Travelled with family
Just okay
Standard 1-2 night hotel. Clerk was friendly but lobby smelled like a sour mop. 3rd floor was musty as was room. Bathroom did not meet my cleanliness standards.
Stayed 1 night in Aug 2023
Response from Terri on 22 Aug 2023
We are sorry to hear that you did not enjoy your stay with us. We are looking into the issues that you have brought to our attention. Our friendly staff are here 24/7 to assist you with any accommodations you may need during your stay with us. We hope to see you again when you are in the area.

4/10 Poor

David

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Front desk girl was not helpful even rude asking for an extra blanket for sofa bed, very difficult to get info from her, was usually in the back & had to wait extended periods for her to come out to front desk. The room was OK, some of the furniture ( TV/ chest of drawers) is showing age at base with chips and peeling. The breakfast staff was very pleasant tho but the younger front desk girl seriously brings down the rating.
Stayed 4 nights in Aug 2023
Response from Terri on 15 Aug 2023
I'm sorry to hear that we did not provide you with an overall great experience during your recent stay and hope that you will accept my sincerest apologies. Your satisfaction is very important to us. Again I want to apologize and thank you for taking the time to share your concerns with us.

10/10 Excellent

Barry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. The bed was very comfortable and the breakfast was good. The staff was friendly also.
Stayed 3 nights in Aug 2023
Response from Terri on 14 Aug 2023
Thank you for staying with us, and taking the time to share your experience. We are so glad you enjoyed your stay. We hope to see you again when you are in the area.

10/10 Excellent

KEITH

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay for families
Stayed 1 night in Aug 2023
Response from Terri on 9 Aug 2023
Thank you for responding to our survey. We are so glad to hear that you enjoyed your stay with us and hope to see you again soon!

10/10 Excellent

linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff decent place
Stayed 2 nights in Jul 2023

10/10 Excellent

Lorraine

Stayed 3 nights in Jul 2023

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stay was greay. Friendly staff, clean, and comfortable
Stayed 4 nights in Jul 2023