Owings Mills Holidays from £680

Property is clean but well overdue for updates. The room was old and dated. It had a broken bathroom vanity and our AC was barely working. AC required multiple resets to get it to blow cold air, it was extremely loud when it turned on, and required to be reset multiple times throughout our 3 nights there. When informed of the poorly working AC, staff offered very minimal solutions. No on was on site to fix the issue, no room change offered and no compensation offered. No follow up was done with us to ensure that the issue had been fixed after we informed them we were able to reset our AC ourselves. Would definitely not stay again.

Excellent staff, great location. And they hooked us up with an upgrade

The staff, the amenities and the room were excellent! 10/10 on everything. I travel a great deal and this was one of the best hotels I’ve stayed in for overall experience.

The hotel overall is very good, good value for the money. Good location for tourists. In terms of the interior environment (lobby etc.), it has a unique blend of that DC-common 'majestic design' style, mixed with contemporary fun vibe. The staff are friendly and helpful. I was lucky enough to get an early check in 9am-ish. They gave me a few vouchers that I could use in their Fireclay restaurant. The room is quite spacious. It has a safe (I think that was not mentioned in the list of amenities). They have complimentary bottled water. USB and USB-C charging ports around bedside. Nespresso machine (no tea). Personally I tend to like firm mattress, and the bed here is comfortable for me. There were a few minor drawbacks, mostly around the washing/bathroom area. There are very few provisions for hanging things (toiletries, towels etc). Would be nice to have a trash bin below the sink. Also the water can easily spilll out in the shower area, potentially making a mess in the bathroom floor. The hairdryer isn't great. Also - and this probably isn't the hotel's fault - there is a rather loud ice cream truck with an active exhaust stationed around the corner between 15th St and Pennsylvania Ave.

Room was great and staff was wonderful. Breakfast was a huge plus!