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Reviews of Hyatt Place Baltimore/Owings Mills

3 out of 5
Hyatt Place Baltimore/Owings Mills
4730 Painters Mill Rd, Owings Mills, MD

Reviews

8.2

Very good

Rating 10 - Excellent. 493 out of 1001 reviews" "
Rating 8 - Good. 275 out of 1001 reviews" "
Rating 6 - Okay. 102 out of 1001 reviews" "
Rating 4 - Poor. 61 out of 1001 reviews" "
Rating 2 - Terrible. 70 out of 1001 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Bethany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Codyg529

Disliked: Staff & service
Staff rude stayed 2 weeks got packages for work delivered they called the room told them i would grab them before work they called my room 4 times while i was sleeping i work 3rd shift and they just keep getting ruder and ruder
Stayed 11 nights in Mar 2024

6/10 Okay

Monica

Business traveller
Liked: Staff & service, property conditions & facilities
Not a bad hotel, but compared to Hyatts in other cities, is on the low end. Carpet on the room had several stains, power outlets ripped from the walls... On the good side, is on a convenient location and has breakfast included.
Stayed 2 nights in Apr 2024

10/10 Excellent

Everett

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 4 nights in Apr 2024

10/10 Excellent

Christine

Stayed 1 night in Apr 2024

10/10 Excellent

Dexter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice pretty quiet and next to good food spots
Stayed 2 nights in Apr 2024

6/10 Okay

Angelica

Travelled with family
Disliked: Amenities
The hotel seems to be understaffed. Beds and towels are not made / changed daily. The pool was closed. We were not able to change the AC settings to our comfort. Comfortable and clean beds. No unpleasant smells.
Stayed 2 nights in Apr 2024

10/10 Excellent

Wendy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accommodated team parents
Stayed 2 nights in Mar 2024

10/10 Excellent

Paulina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service desk was very courteous, friendly and helpful. I will come again. 👍👍👍👍 P/s - The elevator need to be looked at, it shakes and noisy, does not make it a pleasant flihht to ride on....
Stayed 2 nights in Mar 2024

2/10 Terrible

PATRINA, Upper Marlboro

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not Well kept. Smells horrible. Faucet broke within minutes of being in the room
Stayed 2 nights in Mar 2024

10/10 Excellent

Janila

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location with dining options all around.
Stayed 4 nights in Mar 2024

8/10 Good

Mary

Stayed 1 night in Mar 2024

10/10 Excellent

Jill

Liked: Cleanliness, staff & service
desk staff was lovely and welcoming.
Stayed 1 night in Mar 2024

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

clinton

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very nice and the staff was very friendly and very helpful
Stayed 2 nights in Mar 2024
Response from GM on 18 Mar 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Samera AslamGeneral ManagerHyatt Place

8/10 Good

Avon

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet
Stayed 1 night in Mar 2024
Response from GM on 15 Mar 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Samera AslamGeneral ManagerHyatt Place

10/10 Excellent

Tiarra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice
Stayed 2 nights in Mar 2024
Response from GM on 8 Mar 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Samera AslamGeneral ManagerHyatt Place

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
Every thing
Response from GM on 8 Mar 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Samera AslamGeneral ManagerHyatt Place

10/10 Excellent

Majja

Travelled with family and small children
Liked: Amenities
Nice overall
Stayed 2 nights in Mar 2024
Response from GM on 8 Mar 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Samera AslamGeneral ManagerHyatt Place

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience. Hotel was clean. Great amenities. Staff is friendly. And Cheryl at the front desk made sure my stay felt like home.
Stayed 1 night in Mar 2024
Response from GM on 4 Mar 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Samera AslamGeneral ManagerHyatt Place

10/10 Excellent

Ta'Nia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on 4 Mar 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Samera AslamGeneral ManagerHyatt Place

8/10 Good

Fabienne

Travelled with partner
Liked: Amenities
Ms. Cheryl was very helpful, personable and efficient. She was at the front desk. Everyone of the staff that we encountered were helpful and friendly.
Stayed 7 nights in Feb 2024
Response from GM on 1 Mar 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Samera AslamGeneral ManagerHyatt Place

10/10 Excellent

Imani

Liked: Cleanliness, staff & service, property conditions & facilities
I loved my stay at the Hyatt Place , Definitely would recommend && Stay again. It was so clean and suite was just right for me !!!!!!
Stayed 1 night in Feb 2024
Response from GM on 26 Feb 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Samera AslamGeneral ManagerHyatt Place

10/10 Excellent

Bianca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely would recommend .
Stayed 1 night in Feb 2024
Response from GM on 19 Feb 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Samera AslamGeneral ManagerHyatt Place

8/10 Good

Shy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the staff they were nice and helpful. I also enjoyed that the pool area was warm even the pool water was bearable. Very grateful for breakfast. All in all it was an amazing stay. Thank you
Stayed 1 night in Feb 2024
Response from GM on 19 Feb 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Samera AslamGeneral ManagerHyatt Place

8/10 Good

Linn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for me.
Stayed 3 nights in Feb 2024
Response from GM on 19 Feb 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Samera AslamGeneral ManagerHyatt Place

10/10 Excellent

Yolonda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I only had 1 problem that was my interaction with Ms Shirley. I asked for a late check out because both my husband and I are disabled and are slow moving because of difficulties ambulating and she was very curt. I had previously gotten a 1:00 check out time and tried to explain to her why, but she cut me off and said I can’t help you. Wayne, Pauline, and Taylor were AWESOME!!!!!
Stayed 2 nights in Feb 2024
Response from GM on 19 Feb 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best regards, Samera AslamGeneral ManagerHyatt Place

10/10 Excellent

Davon

Stayed 2 nights in Feb 2024

10/10 Excellent

Brenda

Stayed 1 night in Feb 2024

10/10 Excellent

Folushade

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a nice and quite environment. The property is also very clean
Stayed 1 night in Feb 2024
Response from GM on 8 Feb 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Samera AslamGeneral ManagerHyatt Place

4/10 Poor

Latoya

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on 8 Feb 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best regards, Samera AslamGeneral ManagerHyatt Place

10/10 Excellent

Shane

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for one night, but the staff was friendly and helpful and the rooms were spacious and clean !
Stayed 1 night in Jan 2024
Response from GM on 6 Feb 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Samera AslamGeneral ManagerHyatt Place

8/10 Good

Nakiece

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel but the pool was crowded and cloudy.
Stayed 2 nights in Jan 2024
Response from GM on 6 Feb 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Samera AslamGeneral ManagerHyatt Place

8/10 Good

Tyus, Owings Mill Md

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it
Stayed 3 nights in Jan 2024
Response from GM on 1 Feb 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Samera AslamGeneral ManagerHyatt Place

8/10 Good

Shenica

Stayed 2 nights in Jan 2024

6/10 Okay

Lynn

Travelled with family
Liked: Cleanliness, staff & service
I was looking for a hotel with a restaurant and a bar. This hotel claimed to have both. Unfortunately, the restaurant was closed during Covid and hasn't reopened. They need to correct their facility amenities.
Stayed 3 nights in Jan 2024
Response from GM on 6 Feb 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best regards, Samera AslamGeneral ManagerHyatt Place

10/10 Excellent

Italia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean.
Stayed 1 night in Jan 2024
Response from GM on 22 Jan 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Samera AslamGeneral ManagerHyatt Place

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, clean room and friendly staff.
Stayed 1 night in Jan 2024
Response from GM on 22 Jan 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Samera AslamGeneral ManagerHyatt Place

10/10 Excellent

Avon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
It was very pleasant and relaxing
Stayed 1 night in Jan 2024
Response from GM on 22 Jan 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Samera AslamGeneral ManagerHyatt Place

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM on 22 Jan 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Samera AslamGeneral ManagerHyatt Place

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good overall
Stayed 1 night in Jan 2024
Response from GM on 17 Jan 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Samera AslamGeneral ManagerHyatt Place

10/10 Excellent

Ta'Nia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from GM on 17 Jan 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Samera AslamGeneral ManagerHyatt Place

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peace and Quiet
I was doing a weekend trip to see sone friends and took a shot with this hotel. I will say i was impressed. Front desk ladies were very sweet. Bed was so comfortable. I will definitely be staying here again in the future
Stayed 3 nights in Jan 2024
Response from GM on 17 Jan 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Samera AslamGeneral ManagerHyatt Place

8/10 Good

Franklin

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from GM on 6 Feb 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Samera AslamGeneral ManagerHyatt Place

10/10 Excellent

Jamal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from GM on 8 Jan 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Samera AslamGeneral ManagerHyatt Place

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was lovely. Me and my girlfriend had a great time.
Stayed 2 nights in Jan 2024
Response from GM on 8 Jan 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Samera AslamGeneral ManagerHyatt Place

6/10 Okay

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM on 8 Jan 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Samera AslamGeneral ManagerHyatt Place

10/10 Excellent

Dacia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on 5 Jan 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Samera AslamGeneral ManagerHyatt Place

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from GM on 6 Feb 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Samera AslamGeneral ManagerHyatt Place