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Reviews of Travelodge by Wyndham Owen Sound

2 out of 5
Travelodge by Wyndham Owen Sound
880 10th St E, Owen Sound, ON

Reviews

7.0

Good

Rating 10 - Excellent. 219 out of 1007 reviews" "
Rating 8 - Good. 335 out of 1007 reviews" "
Rating 6 - Okay. 221 out of 1007 reviews" "
Rating 4 - Poor. 132 out of 1007 reviews" "
Rating 2 - Terrible. 100 out of 1007 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

MATTHEW

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Unnecessary credit card fraud risk! Overall the hotel was fine; the room was clean, heater functioned, water sufficiently warm, breakfast was good with a waffle and fresh fruit. My concern was the check in process, where the desk clerk took my credit card and photocopied it. I asked why she did this, and was told they need a copy of my credit card to cover any damages or incidentals. I replied that every other hotel I have stayed in worldwide would create a temporary billing to cover this, where I would maintain possession of my credit card, using the handheld terminal to approve the temporary charge, which would be canceled upon check out. It’s 2024, in this digital age, there is no need to photocopy your guests’ credit cards. And now, I worry that the staff, their associates, or anyone going through the hotel’s garbage has my credit card info for making fraudulent purchases online. I will be writing to Travelodge head office to ask that none of their locations either take possession nor photocopy any guest’s credit card.

10/10 Excellent

Sue

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always have a fantastic stay there very clean, very quiet quite lovely. Actually we have stayed there now four times and we always look forward to going back.❤️
Stayed 2 nights in Mar 2024
Response from Front Desk Manager on 26 Mar 2024
Thank you for providing a review.

2/10 Terrible

DEBORAH

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed sheets had not been changed from previous guests. The sheets had been just straighten out, and there was body hair and dirty.
Stayed 1 night in Mar 2024
Response from Front Desk Manager on 26 Mar 2024
Thank you for providing a review.

4/10 Poor

Michael

Business traveller
Disliked: Amenities, property conditions & facilities
Not great...no desk chair in room. Check in more worried about where the room was going to be in the hotel vs what was requested. Blurry TV. Noisy neighbour. Tired and dated....priced about right
Stayed 1 night in Mar 2024
Response from Front Desk Manager on 26 Mar 2024
Thank you for providing a review.

2/10 Terrible

Yvonne

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was booked for 5 nights at this hotel, chose to relocate to a different hotel (knowing I prepaid a non refundable rate). The staff did not seem to care about the uncleanliness of their hotel admitting they do not wash the duvet covers regularity….cobwebs, brown drips, spills and toothpaste on walls, smeared wipe marks on microwave, build up of dust, and dirt on carpet along the walls where the vacuum couldn’t reach. The morning breakfast was minimal ( in comparison to the hotel I relocated to). Other more minor inconveniences, sour coffee creamers and a malfunctioning refrigerator (froze everything inside, even at low temp setting). We also had concerns about our vehicle with sketchy people lingering in the parking lot. This hotel should not be comparable in price to the other name brand hotels in OS. The other hotel I relocated to (Comfort Inn) was meticulous, and had an amazing front desk staff!
Stayed 5 nights in Mar 2024
Response from Front Desk Manager on 26 Mar 2024
Thank you for providing a review.

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
I had a very good nights sleep & would recommend this property!
Stayed 1 night in Mar 2024
Response from Front Desk Manager on 26 Mar 2024
Thank you for providing a review.

4/10 Poor

Trina

Travelled with partner
Disliked: Cleanliness
Lots of black hairs on pillows and bath floor. Dirty walls, doors. Sorry, but have to be honest for others
Stayed 2 nights in Mar 2024
Response from Front Desk Manager on 26 Mar 2024
Thank you for providing a review.

8/10 Good

Ming Fang

Liked: Cleanliness, property conditions & facilities
The room is clean and net, location is pretty conveniet
Stayed 1 night in Feb 2024
Response from Front Desk Manager on 26 Mar 2024
Thank you for providing a review.

8/10 Good

IBRAHIM

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was limited and few things..l be honestly l don’t like their breakfast menu.very poor service
Stayed 1 night in Feb 2024
Response from Front Desk Manager on 26 Mar 2024
Thank you for providing a review.

2/10 Terrible

Nasrin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
room was not clean and heating system was too old, make too much noise and not working properly
Stayed 1 night in Feb 2024
Response from Front Desk Manager on 26 Mar 2024
Thank you for providing a review.

10/10 Excellent

Justin

Stayed 1 night in Feb 2024
Response from Front Desk Manager on 26 Mar 2024
Thank you for providing a review.

10/10 Excellent

Luis

Stayed 1 night in Feb 2024
Response from Front Desk Manager on 26 Mar 2024
Thank you for providing a review.

2/10 Terrible

Tamana

Disliked: Cleanliness, staff & service, property conditions & facilities
Bed sheets were not changed and light went off
Stayed 4 nights in Feb 2024
Response from Front Desk Manager on 26 Mar 2024
Thank you for providing a review.

10/10 Excellent

Vanessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean rooms and decent breakfast selection. Can't beat the price!
Stayed 1 night in Feb 2024
Response from Front Desk Manager on 26 Mar 2024
Thank you for providing a review.

8/10 Good

Corrie

Stayed 1 night in Feb 2024
Response from Front Desk Manager on 26 Mar 2024
Thank you for providing a review.

10/10 Excellent

Gurdeep

Stayed 1 night in Feb 2024
Response from Front Desk Manager on 26 Mar 2024
Thank you for providing a review.

8/10 Good

Sue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean and friendly people. We’ve stayed here before and will return happily.
Stayed 1 night in Feb 2024
Response from Front Desk Manager on 26 Mar 2024
Thank you for providing a review.

4/10 Poor

Heather

Travelled with family, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Staff were not helpful, TV did not work well, iron missing from room, moldy bread....the list goes on.
Stayed 1 night in Feb 2024
Response from Front Desk Manager on 26 Mar 2024
Thank you for providing a review.

6/10 Okay

Aaron, Hillsdale

Disliked: Cleanliness
Nothing wrong with this place except one BIG thing: BED BUGS! Was there for two days for work; now I have welts all over my body! So painful! I just pray I didn’t bring them home with me!
Stayed 2 nights in Jan 2024
Response from Front Desk Manager on 26 Mar 2024
Thank you for providing a review.

4/10 Poor

Valentine

Disliked: Cleanliness, property conditions & facilities
The hotel felt run down and poorly maintained. Specifically the dirt inside the room - under the bed, armchair, etc. Any surface that isn't directly visible appeared to not have been cleaned in weeks or months. Room service did not clean the room every day and made the bed only a couple of times during the 3 week stay. The room was cold even with the heat blasting at max, which also dried the air severely. The room door security latch was missing, there was black mold under the AC unit and peeling wallpaper, the smoke detector was missing from the wall (albeit there appeared to be an ancient, yellow one on the ceiling, definitely not from this decade), the bathmat was ripped and there were old, what appeared to be, blood stains on the sheets. The breakfast was technically included, but I saw coffee cups left near the thermos with curdled milk in them and the bananas were a good gauge of how infrequently they were replaced. The bathroom water was usually lukewarm and below body temperature, so taking a bath was out of the question. The water control knob in the shower was detached and caution had to be taken to not have it fall off. The staff that I met was friendly enough, no complains on their personal skills. The pillows smelled slightly of cigarette smoke, which was mildly irritating being a non-smoker. Overall, for approximately $100/night I did not expect top-of-the-line stay, but this fell short even of my modest expectations. I will avoid this hotel in the future
Stayed 21 nights in Jan 2024
Response from Front Desk Manager on 26 Mar 2024
Thank you for providing a review.

6/10 Okay

Donna

I had a severe nose bleed & they were quick to respond to bring me lots of Kleenex
Stayed 2 nights in Dec 2023
Response from Front Desk Manager on 26 Mar 2024
Thank you for providing a review.

8/10 Good

Sue

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic night we would stay again. The staff went beyond helpful a matter fact I even went and bought the lady behind the counter, some chocolates for being so helpful I would stay there again in a heartbeat.❤️❤️
Stayed 1 night in Dec 2023
Response from Front Desk Manager on 26 Mar 2024
Thank you for providing a review.

10/10 Excellent

Jodi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Response from Front Desk Manager on 26 Mar 2024
Thank you for providing a review.

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet night as it is storming outside.
Stayed 1 night in Jan 2024
Response from Front Desk Manager on 26 Mar 2024
Thank you for providing a review.

10/10 Excellent

Robert

Stayed 1 night in Jan 2024
Response from Front Desk Manager on 26 Mar 2024
Thank you for providing a review.

4/10 Poor

Anne

Stayed 1 night in Jan 2024
Response from Front Desk Manager on 26 Mar 2024
Thank you for providing a review.

4/10 Poor

Andrew

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Not clean at all. Pink mold in shower. Food crumbs on bathroom counter. Wrapper clogging sink drain. Sticky remotes. Overall worn and rundown. Breakfast poor to average. There is a Comfort Inn across the road that allows pets. Would try there next time I'm in Owen Sound. Plus side. Big TV. Staff were nice. Got a pet friendly room. Didn’t see anything about extra fees when I booked. Was charged $20 extra per night per dog.
Stayed 3 nights in Dec 2023
Response from Front Desk Manager on 26 Mar 2024
Thank you for providing a review.

6/10 Okay

Rocco Phillip

Travelled with family
Comfy matress
Be sure to check travel stay dates when booking for any trip, Especially, with non refundable rooms. It was a real challenge with hotels.com and Property to correct issue. Hotels.com itinerary number is Way too long when inputting into cellphone keypad when trying to correct an issue(write it down, but you'd be SOL if you were without pen and paper). Travelodge Front desk was very hard to get a hold of. This property only has 3 per friendly rooms, Website does not indicate that. Otherwise, good location, comfy beds, quick grain (w/hard boiled eggs) breakfast. Lesson learned before reserving room, find property number Always call property if you have specific requests, triple check reservation dates before reserving room online.
Stayed 1 night in Dec 2023
Response from Front Desk Manager on 26 Mar 2024
Thank you for providing a review.

10/10 Excellent

neil

Travelled with family
Liked: Property conditions & facilities
A
Stayed 1 night in Dec 2023
Response from Front Desk Manager on 26 Mar 2024
Thank you for providing a review.

8/10 Good

Ayon Kumar

Liked: Cleanliness, staff & service, property conditions & facilities
Overall it was nice.
Stayed 1 night in Dec 2023
Response from Front Desk Manager on 26 Mar 2024
Thank you for providing a review.

6/10 Okay

Ed

Business traveller
Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Front Desk Manager on 26 Mar 2024
Thank you for providing a review.

10/10 Excellent

Skye

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are clean, the beds are comfortable and the breakfast has an adequate amount of variety to choose from and plenty of fresh coffee. The staff are very busy but also helpful and very friendly.
Stayed 1 night in Dec 2023
Response from Front Desk Manager on 26 Mar 2024
Thank you for providing a review.

6/10 Okay

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was perfectly fine for its price point in all regards except: the shower in the morning was lukewarm at best. Sorry, hot showers are important!
Stayed 1 night in Dec 2023
Response from Front Desk Manager on 26 Mar 2024
Thank you for providing a review.

10/10 Excellent

kazuyuki

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Front Desk Manager on 26 Mar 2024
Thank you for providing a review.

8/10 Good

Jodi

Travelled with partner
Liked: Cleanliness, staff & service
Noy bad
Stayed 1 night in Dec 2023
Response from Front Desk Manager on 26 Mar 2024
Thank you for providing a review.

2/10 Terrible

Alan

Stayed 1 night in Dec 2023
Response from Front Desk Manager on 26 Mar 2024
Thank you for providing a review.

8/10 Good

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk Manager on 26 Mar 2024
Thank you for providing a review.

2/10 Terrible

Alycia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price I paid the baseboards and walls of the room shouls hqve been atleast wiped down sometime in the last 10 years. Alao located at an impossibility busy intersection with transport trucks going by 24 hours a day
Response from Front Desk Manager on 26 Mar 2024
Thank you for providing a review.

6/10 Okay

neil

Heating wasn’t working. The girl working brought me a heater.She was working the evening shift,helped me. Next time I would like to move to another room.No clock radio,would be nice to have one in room.
Stayed 1 night in Dec 2023
Response from Front Desk Manager on 26 Mar 2024
Thank you for providing a review.

4/10 Poor

Heidi

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very old...very "tired".
Stayed 1 night in Dec 2023
Response from Front Desk Manager on 26 Mar 2024
Thank you for providing a review.

8/10 Good

Garry, Guelph

Liked: Cleanliness, staff & service
seemed to smell of smoke / cigarette type , when i entered the room , otherwise was ok
Stayed 1 night in Nov 2023
Response from Front Desk Manager on 26 Mar 2024
Thank you for providing a review.

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Last minute booking. Front desk staff was very friendly and helpful! Thank-you
Stayed 1 night in Nov 2023
Response from Front Desk Manager on 26 Mar 2024
Thank you for providing a review.

8/10 Good

Annette

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel is close to both arenas so very convenient. Staff were accommodating. Breakfast was good. Hotel does need a facelift and the public washrooms we’re out of order apparently however people were using them
Stayed 2 nights in Nov 2023
Response from Front Desk Manager on 26 Mar 2024
Thank you for providing a review.

8/10 Good

Carol

Stayed 1 night in Nov 2023
Response from Front Desk Manager on 26 Mar 2024
Thank you for providing a review.

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities
loved the area easy tofet to and close to the cenue i was attending
Stayed 2 nights in Nov 2023
Response from Front Desk Manager on 26 Mar 2024
Thank you for providing a review.

10/10 Excellent

neil

Liked: Cleanliness, property conditions & facilities
A
Stayed 1 night in Nov 2023
Response from Front Desk Manager on 26 Mar 2024
Thank you for providing a review.

10/10 Excellent

Bihara

Liked: Cleanliness, staff & service, property conditions & facilities
Good experience
Stayed 1 night in Aug 2023
Response from Front Desk Manager on 26 Mar 2024
Thank you for providing a review.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing wrong with this place. Check in person was friendly which is hard to find now days
Stayed 1 night in Nov 2023
Response from Front Desk Manager on 26 Mar 2024
Thank you for providing a review.

6/10 Okay

Maryanne

Stayed 1 night in Nov 2023
Response from Front Desk Manager on 26 Mar 2024
Thank you for providing a review.

10/10 Excellent

kazuyuki

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Front Desk Manager on 26 Mar 2024
Thank you for providing a review.