Ocean View with 2 Queen Beds and Private Balcony in the Tower | Premium bedding, desk, free WiFi, bed sheets

Reviews of Shutters on the Banks

3.5 out of 5
Shutters on the Banks
405 S. Virginia Dare Trail, Kill Devil Hills, NC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 853 out of 1296 reviews" "
Rating 8 - Good. 299 out of 1296 reviews" "
Rating 6 - Okay. 93 out of 1296 reviews" "
Rating 4 - Poor. 34 out of 1296 reviews" "
Rating 2 - Terrible. 17 out of 1296 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Teena

Travelled with family
Liked: Cleanliness, property conditions & facilities
The hotel is clean and rooms nice and updated. The area of the room with the beds is spacious, there’s a comfy chair / ottoman, and good counter space for your stuff. The beds are comfortable. However, the down side is the bathroom is VERY small. The sink is located right at the room entrance and the door to the tub/toilet, barely clears the toilet. There is literally no space or storage, nor space for more than one person. There’s also no other mirrors in the room, which would be great to allow multiple people to get ready at the same time. Also, the blonde lady who works breakfast is delightful, and the cleaning staff, although they do not speak English, were friendly and accommodating. However, there was one woman at the front desk who was extremely unfriendly and acted bothered any time we spoke to her (which was two or three times during our stay). She also did not contact me when my room was ready as she said she would. I came back early and another young woman was there who checked me in right away. If I had a hotel, having the nicest friendliest people at the front desk would be a priority as that’s the face of your business. I shouldn’t be afraid to ask where the restroom is!
Stayed 2 nights in Apr 2024
Response from Shutters Staff on 25 Apr 2024
We deeply apologize for any inconvenience you had during your stay, and we will address all issues.Thank you for making us aware.

10/10 Excellent

Francesca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Steph on 23 Apr 2024
Thank you for staying with us.Please come again!

10/10 Excellent

Wendy

Travelled with family, Travelled with group
Liked: Cleanliness, amenities
Nice place Everything we need
Stayed 2 nights in Apr 2024
Response from Shutters Staff on 22 Apr 2024
Thank you so much for staying with us.Please come again.

10/10 Excellent

Wendy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time to stay here. It has never disappointed. Breakfast was nicely done
Stayed 1 night in Apr 2024
Response from Steph on 22 Apr 2024
We appreciate your business and hope to see you again in the near future.

10/10 Excellent

Basudha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location… very clean… helpful staff..
Stayed 1 night in Apr 2024
Response from Steph on 22 Apr 2024
Thank you so much for coming to stay with us.We look forward to seeing you again in the near future.

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to beach. Breakfast excellent
Stayed 2 nights in Apr 2024

10/10 Excellent

Martha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed being right on the water. Everything was clean and convenient.
Stayed 2 nights in Apr 2024
Response from Steph on 19 Apr 2024
Thank you so much for staying Ms. Martha.Please come again!!

6/10 Okay

Kathleen

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Apr 2024
Response from Steph on 19 Apr 2024
Thank you for staying with us Ms. Kathleen.We truly appreciate your business.

8/10 Good

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the tower rooms on bottom floor, which was darker and outdated compared to the third level where the other park of our group stayed. It was still pleasant and the access to the outdoor space was nice. I loved the beachfront access and indoor pool/hot tub. Breakfast was typical with some warm options, and the outdoor patio was nice. Overall I think the value compared to other places was good and I’d choose to return.
Stayed 2 nights in Apr 2024
Response from Steph on 19 Apr 2024
Thank you so much for staying with us Ms. Sarah.We look forward to seeing you come again.

10/10 Excellent

Bill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good sized rooms. Excellent staff. Good breakfast. No problems.
Stayed 2 nights in Apr 2024
Response from Steph on 19 Apr 2024
Thank you so much for coming to stay with us Mr. Bill.Hope to see you again in the near future, Sir!!

10/10 Excellent

Curtis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent.
Stayed 2 nights in Apr 2024
Response from Steph on 16 Apr 2024
Thank you for coming to stay with us.Please come to see us again in the near future.

10/10 Excellent

Ronald, FREDERICKSBURG

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfection.
Stayed 2 nights in Apr 2024
Response from Steph on 16 Apr 2024
Thank you so much for coming to stay with us.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service
We had a fourth floor ocean view with balcony. Lower rooms and those not ocean facing may not have quite as beautiful of a view
Stayed 2 nights in Apr 2024
Response from Steph on 16 Apr 2024
Thank you so much for staying with us.Please come again.

6/10 Okay

TABATHA

Travelled with family
Great for overnight or weekend getaway. Great location.
Stayed 2 nights in Apr 2024
Response from Steph on 13 Apr 2024
Thank you so much for staying with us.Please come back again!!

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I were just at Shutters and we really enjoyed our stay. We had the jr. king suite, and it was very comfortable and clean.
Stayed 3 nights in Apr 2024
Response from Steph on 13 Apr 2024
Thank you so both for coming to stay with us.Please come again!!!!!!!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. We loved the way the room was divided. It made it seem like you were in a home rather than just a room. We would definitely go there again. Out of the four places we stayed on our lighthouse tour, this was our favorite.
Stayed 2 nights in Apr 2024
Response from Steph on 13 Apr 2024
Thank you so much for coming to stay with Ms. Susan!!!!!Please come again in the near future!!

8/10 Good

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean and spacious. We could hear the ocean from our balcony.
Stayed 2 nights in Apr 2024
Response from Steph on 10 Apr 2024
Thank you so much for staying with us.Please come again in the near future.

10/10 Excellent

Rene

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was very clean and comfortable. Loved the access to the beach!
Stayed 2 nights in Apr 2024
Response from Steph on 10 Apr 2024
Thank you for staying with us and we look forward to seeing you again in the near future.

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness, staff & service
Was ok
Stayed 1 night in Apr 2024
Response from Shutters staff on 10 Apr 2024
We apologize for any inconvenience you may have had.We appreciate your business!

10/10 Excellent

Christine, Lenoir

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay at Shutters, we loved the convience of being right on the beach as well as having the option of indoor pool and hot tub for kids on our days it was too cold for beach.
Stayed 4 nights in Apr 2024
Response from Steph on 10 Apr 2024
Thank you so much for staying with us.Please come again.

10/10 Excellent

Rashan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we always enjoy our stays at the shutters. we look forward to having the board next year
Stayed 3 nights in Mar 2024
Response from Steph on 6 Apr 2024
Thank you for coming to staying with us and we look forward to seeing you again in the near future.

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the walkable beach access and will continue to visit yearly
Stayed 3 nights in Mar 2024
Response from Steph on 6 Apr 2024
Thank you for staying with us.We hope to see you again in the near future,

10/10 Excellent

Jill, Traverse City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot on the beach! Clean room & very comfortable!
Stayed 4 nights in Mar 2024
Response from Steph on 4 Apr 2024
Thank you so much for staying with us.Please come again.

10/10 Excellent

Jingyuan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Defect.
Stayed 2 nights in Apr 2024
Response from Steph on 4 Apr 2024
Thank you so much for staying with us.Please come again.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and everything worked as it should. The bed was super comfortable! Best nights sleep in a while. Facilities are kept up and cared for. Only stayed for one night, but would love to come back again. Easy access to ocean. Didn’t use the pool, so can’t comment on that.
Stayed 1 night in Apr 2024
Response from Steph on 4 Apr 2024
Thank you so much for staying with us.We look forward to seeing you again.

6/10 Okay

Anish

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
No consistent hot water in shower.
Stayed 2 nights in Mar 2024
Response from Steph on 2 Apr 2024
We deeply apologize for the inconvenience you had during your stay.

8/10 Good

dixie, Columbus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place Friendly staff
Stayed 5 nights in Mar 2024
Response from Steph on 2 Apr 2024
Thank you so much for staying with us.We look forward to seeing you again in the near future.

10/10 Excellent

Prem

Stayed 2 nights in Mar 2024
Response from Steph on 2 Apr 2024
Thank you so much for staying with us.Please come again.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Steph on 2 Apr 2024
Thank you so much for staying with us.We look forward to seeing you again.

10/10 Excellent

Franziska

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic stay, the hotel staff were friendly and courteous!
Stayed 3 nights in Mar 2024
Response from Steph on 30 Mar 2024
Thank you so much for staying with us.Please come again!!

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice location good.
Stayed 2 nights in Mar 2024
Response from Steph on 29 Mar 2024
Thank you so much for coming t stay with us.Please come again

8/10 Good

Jenilynne

Travelled with family, Travelled with family and small children
Liked: Amenities
Overall nice stay. Bathroom had shampoo/soap bottles in shower from previous visitors. Blankets in closet were not folded (had been used and put back). Staff was very friendly. Kids loved the pool. Breakfast was nice with many options. Would stay again. Slight lack of detail when it comes to cleanliness. That would really be my only complaint.
Stayed 2 nights in Mar 2024
Response from Steph on 29 Mar 2024
We deeply apologize for any issues that you had during your stay and hope that you come again.

10/10 Excellent

Letitia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We rented two rooms and found both to be clean and very comfortable. They were oceanfront and a short walk (using a well maintained walkway) over the dunes from the beach. The hotel provided an excellent breakfast with a wide variety of choices including cereals, biscuits, gravy, eggs, sausage, and several types of juices. Every employee we spoke with was friendly and helpful. I would definitely stay here again and would recommend it to others.
Stayed 1 night in Mar 2024
Response from Steph on 29 Mar 2024
We appreciate you coming to stay with us and hope to see you again in the near future.

10/10 Excellent

Maureen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice views of the water. Front office staff was very helpful.
Stayed 2 nights in Mar 2024
Response from Steph on 27 Mar 2024
We appreciate your business and look forward to you coming again.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great older hotel, it was clean and comfortable with a price that was great for all the amenities. We took full advantage of the indoor pool.
Stayed 2 nights in Mar 2024
Response from Steph on 27 Mar 2024
We're very happy to hear you enjoyed your stay.Please come again.

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 3 nights in Mar 2024
Response from Steph on 27 Mar 2024
We truly appreciate you coming to stay with us.Please come again.

10/10 Excellent

Frances

Travelled with partner
Have stayed here several times, they never disappoint.
Stayed 1 night in Mar 2024
Response from Steph on 24 Mar 2024
We appreciate your business and look forward to seeing you again.

10/10 Excellent

Sherry

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying here. The hotel is always clean and comfortable and the staff are amazing. It's oceanfront with convenient dining and shops are nearby.
Stayed 1 night in Mar 2024
Response from Steph on 24 Mar 2024
Thank you so much for coming to stay with us.We look forward to hosting you again.

6/10 Okay

GRACE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
property was a nice location.
Stayed 2 nights in Mar 2024
Response from The Shutters Staff on 24 Mar 2024
Thank you for staying.Please come again.

10/10 Excellent

Kathleen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly...grab bars in shower...good. breakfast offerings..fabulous bacon....good muffins were very goof
Stayed 1 night in Mar 2024
Response from The Shutters Staff on 24 Mar 2024
We appreciate you choosing us.Please come again.

4/10 Poor

Rose Tenaglia

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service
Very unprofessional staff at check in. Had reserved and paid for a king dune view wit private patio/lanai. was given a first floor corner king with a trash filled lanai that had a view of a propane tank. Was told no chnages could be made because we booked through third party. Eventually we were given two queens. next morning we were contacted by manager to give us an upgrade but we declined as didint want to pack up and move for the extra night. In addition, asked for restaurant recommendations, handed a list. when asked for further assitance, she sateted " they are all good". Spent more than a half hour checking websites to find many resaturants on the list were not open for the season and others that were remained closed on Monday night ( the night of our check in). Beds very uncomfortable. Plenty of other places to stay n the area. Won't be returning.
Stayed 2 nights in Mar 2024
Response from Steph on 19 Mar 2024
We deeply apologize for the inconvenience.We try daily to make each guest stay enjoyable. It sounds like we dropped the ball and I do truly apologize.

10/10 Excellent

Dwayne

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Steph on 19 Mar 2024
Thank you for staying with us.Please come again.

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay at reasonable prices! This is my 2nd time staying here & it didn’t disappoint! We had queen room w/ ocean view. Private balcony was great to just sit outside & listen to the ocean! Only thing about stay was room smelled a bit musty, but opening balcony & letting air flow thru fixed it in a few hrs. Nice shower, HOT water! Staff friendly. Highly recommend!
Stayed 3 nights in Mar 2024
Response from Steph on 19 Mar 2024
We deeply apologize for any inconvenience you had during your stay.Please come again!!

10/10 Excellent

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would absolutely stay here again. Can't be beat for the price and they're very accommodating.
Stayed 2 nights in Mar 2024
Response from Steph on 12 Mar 2024
Thank you so much for staying with us.We look forward to seeing you again in e near future.

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, kind and helpful staff (Stephanie and Zach were great!), and wonderful continental breakfast! Also quaint and clean room, short walk over dune to beach, nice pool/hot tub, and comfortable beds! My whole family enjoyed our trip and hotel made it even better - Thank you!
Stayed 2 nights in Mar 2024
Response from Steph on 9 Mar 2024
Thank you so much for staying with us Ms. Cindy.We enjoyed you all. Please come back again!!

8/10 Good

jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
DARK AT NIGHT NEED LIGHTS
Stayed 2 nights in May 2023
Response from Steph on 9 Mar 2024
Thank you for staying with us.I will have this issue looked into.We have lights on the building and parking lot.I do apologize but, we cannot put lights out on the beach path or area.

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Steph on 7 Mar 2024
Thank you for staying with us.We hope to see you again very soon!!

10/10 Excellent

gary

Travelled with partner
Liked: Amenities
Staff great breakfast great spa is wonderful indoor pool great
Stayed 1 night in Feb 2024
Response from Steph on 5 Mar 2024
We are very happy to hear that you enjoyed your stay.Please come again!!!

10/10 Excellent

Rose, Visalia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and quiet. We walked to the beach and put our feet in the ocean.
Stayed 1 night in Mar 2024
Response from Steph on 5 Mar 2024
We are so happy to hear that you enjoyed your stay with us.Please come again!!

10/10 Excellent

gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always good love the hot tub the pool heated Indoor,, breakfast is fantastic., staff is great
Stayed 1 night in Feb 2024
Response from Steph on 3 Mar 2024
Thank you so much for staying with us,Please come again.