Ratings based on 1,457 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
79% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from Woodbridge, VA

5th floor + balcony view = FANTASTIC!!

Posted 17-Aug-2016
Pros: Location, location, location!!
Cons: Our room (534) was the furthest from the (only) elevator so it made lugging all our beach gear and personal items a bit exhausting. :(
Location: With food and entertainment in-house (Peppercorn's, Comedy Club, bar/deck seating,..) you really didn't have to go far for anything! :)
Hotel staff were great. Room was clean every time we returned and all supplies (towels,..) replenished. We wanted for nothing! (- except to stay longer!!)
Comment from Hotel Management
23-Aug-2016 by Guest Services, Hotel Management
Wonderful! We are happy to hear about your wonderful vacation and we wish that you could have stayed longer, too! The photo that you attached of our breathtaking sunrises is simply beautiful and makes waking early while on vacation worth it! We are glad to hear that you enjoyed Peppercorns and the live entertainment, including the comedy club that will leave you in stitches. We hope that you will come back again the next time that you can escape for a vacation.
3out of 5
by A verified traveller

Nice hotel on the beach.

Posted 14-Aug-2016
Nice hotel on the beach. Comfortable and clean. Not the most modern features but satisfied our needs. Would definitely stay there again and recommend to others.
Comment from Hotel Management
16-Aug-2016 by Guest Services, Hotel Management
Thanks for your review and we are happy that you had a nice stay with us. We hope that you slept comfortably in our pillow-top beds and woke early to catch the stunning morning sunrises which will take your breath away. We are sure that you enjoyed our easy access to the sandy beach and ocean waves as well as the swimming pool in the atrium. Thanks for sharing your positive experiences with your friends and family and we look forward to you being our guest in the near future.
2out of 5
by A verified traveller from nj

Close to beach.

Posted 12-Aug-2016
Close to beach and Ashley at the front desk are the only 2 good things I can think of.
Comment from Hotel Management
16-Aug-2016 by Guest Services, Hotel Management
Thank you for your review and we apologize that you were disappointed while staying with us at our beachfront hotel. We appreciate you pointing out our great beach access and Ashley's wonderful service, but we wish we had further details as to what went wrong so that we can correct it. We hope that you were able to salvage your trip and once again, we apologize if your stay was anything less than optimal.
3out of 5
by A verified traveller from Cary, NC

Serviceable but that is about it.

Posted 11-Aug-2016
Pros: Location to beach, outdoor seating.
Cons: Bathroom needs a lot of maintenance.
The location is right on the beach, and close to many restaurants and activities. It has a pool, and a nice walkway to the beach, with a gazebo to hang out in and enjoy the salt air without toasting. But the hotel is not well maintained, and rooms feel small.
Comment from Hotel Management
16-Aug-2016 by Guest Services, Hotel Management
Thank you for your review, Doug, and we apologize that you were disappointed in your stay at our oceanfront hotel. We wish that you would have had a better time while visiting with us but your feedback is important. We do perform regular updates to our hotel to keep it modern and comfortable. We are at least glad that you enjoyed the incredible back deck with hammock swings and a gazebo to soak in the beach without being under the hot sun. We hope that you will consider staying with us in the future as you are a valued guest to us.
4out of 5
by A verified traveller from Toronto

Nice hotel next to the beach

Posted 08-Aug-2016
Pros: The hotel has great beach access and a nice pool. Really nice outdoor seating to enjoy the view. Great parking and wifi
We had a great time in the Outer Banks. The hotel staff were very quick at check in and very diligent in helping with any inquiries.
Comment from Hotel Management
09-Aug-2016 by Guest Services, Hotel Management
It was out pleasure having you here with us and we hope you had a fabulous time at the oceanfront. Our location on the beach and many amenities on site make us a popular hotel for vacations. The Outer Banks has plenty of things to do and see so we hope you’ll return back again soon.
3out of 5
by A verified traveller

Average Hotel

Posted 06-Aug-2016
This is a decent hotel but could definitely use some upgrading and updating. Several areas had strange odors that made it seem old or not very clean. The staff was friendly but not very helpful. It's a great location and we enjoyed it since we only stayed for a couple nights.
Comment from Hotel Management
09-Aug-2016 by Guest Services, Hotel Management
Thanks for your review and we apologize that you were not pleased with all aspects of your stay with us. We are happy that you enjoyed our wonderful beach location and hope that you were able to enjoy the rest of your trip. We are always making improvements to our oceanfront hotel and hope that you will consider staying with us the next time that you are in the area so that we can make any shortcomings up to you.
4out of 5
by A verified traveller from va

Regular hotel

Posted 04-Aug-2016
Nothing good, nothing bad, just good enough to stay. The thing I didn't like was the carpet I feel like they need to steam clean the carpet. The pillows were toooo I mean toooooo soft. You have to use 4 of those pillows to have support for your head. The staff was awesome. Very friendly... I would recommend this hotel just because it's convenient.
Comment from Hotel Management
09-Aug-2016 by Guest Services, Hotel Management
Thanks for your review and we are glad to hear that you had a nice stay with us at our oceanfront hotel. We appreciate your feedback and will use that to make improvements in the future. You can always contact housekeeping to ask if they have any pillows that are firmer and we will be sure to accommodate you if we can. We are glad that you found our location to be convenient and our staff to be awesome. We go out of our way to make you feel comfortable and we hope that you will come back the next time that you visit the Outer Banks.
5out of 5
by A verified traveller

Always so nice to stay there!

Posted 04-Aug-2016
We've been coming here for 16 years and it's always so nice and welcoming. Especially Sabrina! My only complaint is with Expedia- it booked a standard room. I wanted ocean view. Hotel was booked so we couldn't change it.
Comment from Hotel Management
09-Aug-2016 by Guest Services, Hotel Management
Thank you SO much for being such a loyal guest! Wow, 16 years! I bet Sabrina (our resident cockatoo) recognized you when you walk through the door! We are glad that you had yet another fantastic vacation with us. To watch the morning sunrise glide across the ocean is simply spectacular. We hope that you took time to relax on the hammock swings on the back deck while you were here. We look forward to seeing you again next year!
2out of 5
by A verified traveller

Posted 04-Aug-2016
Pros: restaurant was good
I had to wait for the room. I was disappointed it looked over the parking lot.
Comment from Hotel Management
09-Aug-2016 by Guest Services, Hotel Management
We apologize that your room was not ready when you desired, but hopefully you enjoyed sitting on our deck admiring the ocean in the interim. We take time to make sure that each room is perfectly cleaned for your arrival, even if it means taking a few additional minutes to do so. We appreciate your patience and would certainly love to confirm an oceanfront room for your next visit with us. We are glad that you enjoyed our on-site restaurant, Peppercorns, and hope that you will stay with us again at our beachfront hotel the next time that travel brings you to the Outer Banks.
4out of 5
by A verified traveller from Virginia

Nice family stay

Posted 02-Aug-2016
Pros: Beds were great. Staff was very helpful.
This was a great place to stay for a long weekend at OBX. Staff was very helpful and there was always staff around even in the later eve. Location was great. Beaches were not crowded. Beds were very comfortable. Room was clean and bigger than anticipated. Everyone did everything they could to make the stay enjoyable....like it was their job. Was refreshing to have staff ask if they could help or do anything for you. We will return!
Comment from Hotel Management
09-Aug-2016 by Guest Services, Hotel Management
Wonderful! We are ecstatic to hear that you had a nice family stay at our beachfront hotel and that you found our staff friendly and helpful. Yes, it is their job but they do it because they care. We go out of our way to make sure that you have everything that you need and to make you feel at home. That is what sets us apart from the rest. Our close proximity to the beach is fantastic and the beach itself is warm, clean, and uncrowded. We are glad you found our rooms to be large, clean, and comfortable and hopefully you were able to catch a view of the morning sunrise that is sure to take your breath away. See you next time!