Ratings based on 1,649 Verified Reviews

3.8 out of 5
79% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Boston

Great location, hotel needs improvement

Posted 16-Jul-2017
Pros: Location and outside bar.
Cons: Bathrooms!
Location: Great spot - right on the beach but close to restaurants, shopping, etc.
This hotel is right on the beach and will rent/set up beach chairs, umbrellas, etc. for you. There is a great outside bar, unfortunately it closes rather early. The rooms are decent, but the bathrooms could use an upgrade. The water pressure is pretty bad and the showers/tubs are kind of grimy. But the restaurant is reasonable and given the location and price, overall it's a pretty good deal.
Comment from Hotel Management
18-Jul-2017 by Guest Services, Hotel Management
Our Dragonfly Deck Bar is a lot of fun for our guests to enjoy while relaxing on the back deck that overlooks the water and we are so pleased you loved it. It is important to us that our guests receive all the great beach amenities needed, too. Thank you for staying with us.
2 out of 5
by A verified traveller from Ottawa, ON

Close to beach. Room cleanliness is poor.

Posted 08-Jul-2017
Pros: It's on the beach with a pool, check-in was friendly.
Cons: Room cleanliness, specifically bedding and vacuuming. The room I was in likely had bugs.
Location: The beach, Fort Raleigh and Wright Brothers memorial are nearby.
Was asked for a roll-away cot and were charged $10 for it, which is fine, but we found that the sheets were dirty and one had a blood stain. The room carpet looked like it not been vacuumed behind furniture in a long time. During the night I was bitten by something, I checked the mattress and it had lots of little red grains on it. I expected a property that had aged and wasn't in top condition (and that can be fine, we're there for the beach and pool), but given the fairly high rate I expected rooms would be fully clean. It wasn't clean. I wonder if hotel management has given up on the place? Positives: Great beach, the check-in was friendly.
Comment from Hotel Management
18-Jul-2017 by Guest Services, Hotel Management
Our housekeeping management team will be made aware of your comments as soon as we can because cleanliness and comfort for our guests are top priorities. We are glad you loved the beach and our friendly team members were there to accommodate your needs. Thank you for your comments.
4 out of 5
Recommended
for Everyone
by A verified traveller from Indiana

Good hotel on the beach

Posted 07-Jul-2017
Pros: Clean and friendly staff
Good place to stay! Close to everything and great beach access
Comment from Hotel Management
11-Jul-2017 by Guest Services, Hotel Management
Great! Our location between Kill Devil Hills and Nags Head has lots of entertainment and attractions nearby, as well as an excellent beach access for those who love to swim, surf or fish. Please come back to enjoy the great Outer Banks again soon. Thank you!
5 out of 5
Recommended
for Everyone
by A verified traveller from keysville, virginia

Great getaway amidst family reunion

Posted 06-Jul-2017
Greatest Issue: Although Expedia accepted our reservation, hotel only allows pets during off season. We booked this hotel specifically because it was pet friendly and advised we had a pet 3 months in advance. We then drove 5 hrs, with our dog, to get there but was not advised by anyone about the pet requirements until we were at check in. Fortunately the hotel was gracious enough to work with us and our pet stayed with us in our room. Had they not been able to work with us we would have had to return home as it was July 4th weekend at the beach and everything pet friendly was booked. My advice, check with hotel directly to confirm any special needs or requests prior to booking. By trusting Exedias confirmation, our holiday could have been ruined but Expedia would still have gotten their cut, which I learned was around $200. Will book directly with hotel next time.
Comment from Hotel Management
22-Jul-2017 by Guest Services, Hotel Management
Thank you for your perfect review score and we hope you had a fantastic time during the family reunion! It was important to us to work with you so your furry family member could stay with you despite the booking error because that is the level of service we offer our guests who visit. It would be our pleasure to have you return to stay with us again.
1 out of 5
by A verified traveller from Feasterville, PA

BUG INFESTED!!!!!!FIlthy

Posted 02-Jul-2017
Pros: The front desk staff did try to help
Cons: Tear the place down and rebuild
Location: on beach
We had reserved an oceanfront room. We checked in to room 314, and there was a swarm of bugs on the ceiling, including several stink bugs. The swam had been there for some time and had not ever been attempted to be removed by staff. The room was VERY dirty. The bathroom had not been cleaned from the previous guest. There was toilet paper and waste in it. My husband went to the desk and asked for another room. We checked out 2 other rooms, both of which were not great, but we settled on the cleanest one we were offered. Still outdated, and dingy, but clean. In addition, we had a view of a dog waste container instead of the ocean. The sheets I insisted be changed, since they had many hairs in them. Will never stay there or go to the area again.
Comment from Hotel Management
19-Jul-2017 by Guest Services, Hotel Management
We appreciate you staying with us but are disappointed to read about your unusual experience. We do apologize you did not receive the proper accommodations you initially expected and delaying your time to have fun in OBX. Your feedback is important and we will review your comments with our team members immediately.
4 out of 5
Recommended
for Everyone
by A verified traveller from York, PA

Decent hotel with lovely beach access

Posted 01-Jul-2017
Overall our stay was very nice. Upon arrival, we weren't let into our room until nearly 5pm which was disappointing being that nearly the entire day was over before we could get settled in. We stayed in an ocean view room which was beautiful! A very nice place if you're looking for a beach getaway on a budget.
Comment from Hotel Management
04-Jul-2017 by Guest Services, Hotel Management
What gorgeous photos, thank you so much for sharing them with us! Those awesome views are exactly why our oceanfront location on the Outer Banks is so popular with our guests who love spending time at the beach. We want nothing more than for our guests to enjoy a quick and easy check-in process so we will review your feedback with our team members as soon as possible, also. Thank you again for sharing your experience and for staying with us!
5 out of 5
Recommended
for Everyone
by A verified traveller from Washington DC

Very nice beach hotel

Posted 27-May-2017
Friendly staff, nicely remodeled rooms, wonderful views from the restaurant, ocean front balconys, seating areas allow views of the ocean without going into the sand. Beach chairs and umbrellas avail for guest use. Walk right onto the Beach! Covered pool and jacuzzi! I will definately stay there again!
5 out of 5
Recommended
for Everyone
by A verified traveller

Close to the beach, awesome staff

Posted 08-May-2017
Pros: Proximity to the beach
Location: There is plenty to do in the Outer Banks, especially great dining and beach activities.
We had a great time at the pool as well as at the beach.
Comment from Hotel Management
09-May-2017 by Guest Services, Hotel Management
Your perfect score is truly appreciated! We love to read you had such a great time in our heated indoor pool as well as hanging out at the beach. We hope you also loved relaxing on our big, beautiful deck overlooking the ocean after spending time exploring all the cool spots nearby. Thank you so much for staying with us and we are thrilled you had such a great time with our friendly team.
4 out of 5
Recommended
for Everyone
by A verified traveller

Loved being ocean front

Posted 28-Apr-2017
New wood laminate floors. Could've used a throw rug at door from balcony since it had rained and the balcony was wet.
Comment from Hotel Management
02-May-2017 by Guest Services, Hotel Management
Awesome! Our guests definitely love our beautiful location on the beach, and we are so glad you got to enjoy it while you stayed with us in the Outer Banks. We hope you were able to enjoy the free Wi-Fi during some rainy weather, warm up with some of the free coffee and tea in the lobby, and take a dip in our indoor heated pool and hot tub. Thank you for staying with us and for your suggestions. We will definitely pass them along to management!
4 out of 5
by Thomas

This traveller left a rating score only Posted 24-Apr-2017 on Hotels