We had reserved an oceanfront room. We checked in to room 314, and there was a swarm of bugs on the ceiling, including several stink bugs. The swam had been there for some time and had not ever been attempted to be removed by staff. The room was VERY dirty. The bathroom had not been cleaned from the previous guest. There was toilet paper and waste in it. My husband went to the desk and asked for another room. We checked out 2 other rooms, both of which were not great, but we settled on the cleanest one we were offered. Still outdated, and dingy, but clean. In addition, we had a view of a dog waste container instead of the ocean. The sheets I insisted be changed, since they had many hairs in them. Will never stay there or go to the area again.
Comment from Hotel Management
19-Jul-2017 by Guest Services, Hotel Management
We appreciate you staying with us but are disappointed to read about your unusual experience. We do apologize you did not receive the proper accommodations you initially expected and delaying your time to have fun in OBX. Your feedback is important and we will review your comments with our team members immediately.