Beautiful hotel, casual service
Posted 16-Jul-2013 on Hotels
I understand why this place has mixed reviews. The physical hotel itself is beautiful, nice view, exotic hardwood floors, etc. But it is managed very casually. When I checked in, the manager said there had been a cancellation so she upgraded me to a better suite, and said I could stay as long as I wanted, because no one was coming after me. Great! I thought. But about 10 AM on checkout morning she called and asked when I was leaving, because now someone was coming after me and she wanted me to check out so she could clean the room. I pointed out that she had told me I could stay as long as I wanted when I checked in, and I was at that time away from the hotel so it would be about an hour before I could return and remove my things. I came back to the hotel to find the maid in there cleaning around my things, so I could no longer have the leisurely pack up and change out of the bathing suit time that I had planned. She meant well, but she really should not have changed the instruction she gave me midstream. If she were not sure I could stay as long as I wanted (and I only wanted to stay until 11:30 AM, which is not exorbitant), she should not have told me I could. A professionally run hotel would not do that. I still give them a 4, but if you want to stay at a place run like a luxury hotel, this is not for you.