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Reviews of Barcelo Ourense

4 out of 5
Barcelo Ourense
Curros Enríquez, I, Ourense

Reviews

8.8

Excellent

Rating 10 - Excellent. 94 out of 166 reviews" "
Rating 8 - Good. 49 out of 166 reviews" "
Rating 6 - Okay. 13 out of 166 reviews" "
Rating 4 - Poor. 7 out of 166 reviews" "
Rating 2 - Terrible. 3 out of 166 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

ALEJANDRA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staffed very friendly. Bed super comfortable. The room was a little cold and not very cozy.
Stayed 3 nights in Dec 2023
Response from The Management on 11 Dec 2023
Dear Alejandra,Thanks for your review and comments of you recent stay at Barceló Ourense hotel.We are happy to know about the confy bed and we feel proud of our staff service and attention.Sorry about the room temperature as we always try to adequate the individual heating/aircon accordint to the current weather and guest needs.We hope we can welcome you again soon for a better stay.Warm regards from Ourense and wish you a Merry Christmas,

8/10 Good

Rosa

Travelled with family
Liked: Cleanliness, staff & service
Inconvenient for 3 adults.
Room is inconvenient for 3 adults. Bathroom is super modern but open so no place to dress. Had to use toilet room for that and when showering undress in shower and throw stuff on floor.
Stayed 2 nights in Sep 2023

10/10 Excellent

Michael

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice and central location, clean hotel and good breakfast
Stayed 1 night in Sep 2023
Response from The Management on 25 Sept 2023
Dear Michael,Thanks for choosing Barceló Ourense Hotel for your recent stay and for sharing with us your nice review.We are glad to know everyting ran well and hope we can welcome you again soon.With warm regards from Ourense,

10/10 Excellent

Lina

Stayed 4 nights in Aug 2023

8/10 Good

Neida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s fine
Stayed 2 nights in Apr 2023
Response from The Management on 5 May 2023
Thanks Neda for choosing us and for sharing your opinion.Hope we can welcome you again soon and wish you a great week.Kind regards from Ourense,

8/10 Good

Niruben

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and great Breakfast choice. Wardrobe sliding door is a problem and floor dusty sometimes as you can feel it when walking around with out slippers. Toilet and wash area not private.
Stayed 7 nights in Feb 2023

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastiv area and amenities offered with reasonable price
Stayed 4 nights in Oct 2022
Response from The Management on 25 Oct 2022
Dear Robert,Thanks so much for your great review.We are glad to know about your experience at Barceló Ourense hotel and hope we can welcome you again soon.Warm regards from Ourense,

10/10 Excellent

Adrian

Stayed 1 night in Aug 2022

10/10 Excellent

Edward

Stayed 1 night in Jun 2022

10/10 Excellent

Reynaldo Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jun 2022

10/10 Excellent

William

Travelled with group
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022

6/10 Okay

margaret

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Not easy, no bathroom privacy in a 2 bed room
Compared to other hotels in Galica trip, this hotel was difficult from beginning to end. It is overdesigned and impractical, the car parking tight and requiring ringing bells for entry ( not swipe). The breakfast was the worst we had in Galicia with hard eggs and a mediocre selection for which we had to make a "covid" reservation despite it being not busy..no other hotel required this. Check in and check out took a long time and asking to stay a second night required a call to Argentina for a club rate which was in the end the same or more than our on line deal with Hotels.com. We would have had to pay 10 euro each for a queen bed room our room had 2 singles pushed together despite their being no privacy for showering as the bathroom was open to the room. Lights hard to reach from bed and side tables too low, too small and difficult to reach. Positives incuded good linen and pillows, amenitites and a kettle in the room.
you can see the clear glass between bathroom and beds
2 single beds together but cannot be used by 2 people who dont want to see each other naked
impractical lights and side tables
you can see the shower door is visible from the entire room
Stayed 1 night in Feb 2022
Response from The Management on 21 Feb 2022
Dear Margaret, Thank you so much for choosing us and for sharing your interesting comments after your stay at Barceló Ourense hotel. We are sad to know all difficulties and inconveniences of some areas of the hotel but we must agree with you in many points as, like you mention, there are several unpractical items wich make our life a bit more difficult. We will take good notes out of your review and study all possible improvements so we will do our best for making it easier. We appreciate your nice recognition of our linen, tea & coffee facilities or room amenities. Thank you once again for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Warm regards from Ourense,

8/10 Good

Dr I C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good stay, comfortable room, good breakfast
Stayed 1 night in Dec 2021
Response from The Management on 17 Jan 2022
Thank you so much! I wish we can welcome you again soon. Kind regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
welcoming staff, good location, very clean, quiet and very comfortable room
Stayed 3 nights in Nov 2021
Response from The Management on 15 Nov 2021
Thank you so much for your nice review of Barceló Ourense Hotel. Hope to welcome you again soon. Warm regards,

10/10 Excellent

Arie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

clifford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Very nice place, right in the middle of the city. Great clean, spacious room. Odd lighting configuration. If you needed to use the bathroom in the middle of the night, you needed to turn on light in the main area of the room. Other than that, very nice room, very attentive staff, and an overall very nice experience.
Stayed 1 night in Sep 2021
Response from The Management on 14 Sept 2021
Dear Clifford, Thank you so much for your nice and interesting review out of Barceló Ourense Hotel. We are happy to know you have enjoyed your stay in Ourense and we are very thankful for your recognition of our attentive staff. Hope we can welcome you again soon. Warm regards,

10/10 Excellent

Jaime

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen sitio en el centro de Ourense
Buen hotel en el centro de Ourense, todo lo que se puede pedir. El parking es muy pequeño por lo que si tienes un coche grande es dificil maniobrar pero todo bien.
Stayed 1 night in Jun 2021
Response from La Dirección on 15 Jun 2021
Estimado Jaime, Muchas gracias por habernos elegido para su estancia en Ourense y por compartir con nosotros una opinión tan positiva sobre el Barceló Ourense. Nos encanta saber lo cómodos que se han sentido con nosotros (a pesar de la estrechez del parking) y confiamos en volver a recibirles muy pronto.

6/10 Okay

Andres

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

10/10 Excellent

Milen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome!
Stayed 1 night in Dec 2020
Response from The Management on 16 Dec 2020
Dear Milen, Thank you so much for your great review and comments and hope we can welcome you again for another awesome experience at Barceló Ourense Hotel. Warm regards from Ourense and wish you a happy & safe Christmas

10/10 Excellent

Milen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome, awesome, awesome :))
Stayed 1 night in Dec 2020
Response from The Management on 16 Dec 2020
Dear Milen, Thank you so much for your great review and comments and hope we can welcome you again for another awesome experience at Barceló Ourense Hotel. Warm regards from Ourense and wish you a happy & safe Christmas

10/10 Excellent

Miguel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from La Dirección on 17 Aug 2020
Muchísimas gracias Miguel :)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2019
Response from The Management on 7 Jan 2020
Thank you so much for your review. Hope we can welcome you again soon.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Manager on 2 Jan 2020
Thank you Carlos

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very satisfied. Clean, modern and well located. No negative comments.
Stayed 3 nights in Sep 2019
Response from Barceló Ourense General Manager on 13 Sept 2019
Dear Guest, Thank you so much for your nice comments. We are happy to know you have enjoyed your stay with us and hope we can welcome you again very soon. Kind regards,

10/10 Excellent

LV, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, convenient location, beautiful property, rooms were clean and well maintained during our stay. Higly recommend this hotel :)
Stayed 2 nights in Aug 2019
Response from Barceló Ourense on 5 Sept 2019
Thank you so much for your nice review after your recent stay at Barceló Ourense Hotel. We are glad to know you have enjoyed your time with us and that you liked our great rooms and cleaning quality. We appreciate your recommendation and hope to welcome you again very soon. Warm regards from Ourense, The Management

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Perfecta ubicación. Todo de muy buen gusto. Cuarto y baño impecables, excelente calidad dr ropa de cama, colchones y almohadas. Personal muy amable y profesional.
Stayed 2 nights in Jul 2019

10/10 Excellent

Connnie, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Location full service hotel with very clean rooms and confortanle beds. Excellent WiFi. Very helpful staff. Will stay there again
Stayed 3 nights in May 2019
Response from The Management on 20 May 2019
Thank you Connie for such a nice review regarding your recent stay at Barceló Ourense hotel. We are happy to know you hade a great time with us. Hope we can welcome you again very soon for a new superb experience. Kind regards from Ourense

10/10 Excellent

Andrew, Cork City, Ireland.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, in a great city centre location .
Hotel reception staff could not have been more helpful and friendly. They allocated one of their newly refurbished rooms to me, which are modern and really beautifully designed. Enjoyed my stay - and would have no hesitation in recommending this hotel to my friends.
Stayed 1 night in May 2018
Response from Manager on 29 Jun 2018
Dear Andrew, Thanks for your nice review. We are glad to enjoyed your stay at San Martín hotel. Hope to welcome you again. Kind regards, Hotel San Martín

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Nice place but dirty due to construction.
The San Martin is nicely located in Ourense; unfortunately there was no notice of on-going renovations. Our 3rd-floor room was modern, spacious, had a nice firm new(?) bed, and a nice view of a small city plaza/park. Unfortunately, the light switches made no sense as to what lights were operated; several USB ports didn’t work; no door for privacy of the toilet/WC; no klennex/facial tissue; no bar/hooks for shower towels; the area behind the new toilet was unfinished (ledge not painted, window unreachable and very dirty, cigarette butts on the window ledge); non-refinished main interior window frame (old paint chipped, rusty metal); and unswept under the bed (hard floors throughout). The breakfast buffet was ok, however, the bacon & eggs in the steamer could have been hotter. At least there was a plentiful offering of other foods. After breakfast, we requested a 1-hour delay in checking out, but could only get a 30-minute one - due to construction. They said water was to be turned off at noon so we wondered what conditions the other guests were dealing with. The San Martin will probably be a really nice place to stay once all the work is done, question is when.
Stayed 1 night in May 2018
Response from Manager on 29 Jun 2018
Thank you for your possitve review and great feedback. Hope we can welcome you again soon. Kind regards from Ourense Hotel San Martín

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Style over substance
No door on the designer bathroom makes for some interesting moments. No air conditioning as it was 'out of season' yet the temperature was 27 Celsius. The stylish bedroom door would not lock, but we were offered a different room. I can say the beds were super comfortable.
Stayed 2 nights in Apr 2018

8/10 Good

JOSE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fenomenal
Stayed 5 nights in Jan 2024

8/10 Good

Fernando

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Viaje de negocios cómodo.
En general la estancia ha estado bien. Puntos negativos a destacar: - Para acceder al hotel hay que subir escaleras. - Para ir al desayuno hay que usar un ascensor diferente al de las habitaciones. - Para entrar al garaje hay que bajarse y llamar al telefonillo que se encuentra al lado contrario del conductor.
Stayed 2 nights in Jan 2024

10/10 Excellent

alessandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Josh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

JUAN JOSE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Aura maria

Stayed 1 night in Oct 2023

10/10 Excellent

José Antonio

Stayed 1 night in Oct 2023

4/10 Poor

francisco

Nos pusieron en una habitación que la ducha no tenía mamparas con lo cual te duchabas con una cortina, cuando terminamos de ducharnos el baño estaba inutilizado, el suelo lleno de agua
Stayed 2 nights in Oct 2023
Response from La Dirección on 9 Oct 2023
Estimdo Francisco,Sentimos profundamente su malestar por la habitación asignada que, al tratarse de una habitación adaptada, no permite tener barreras en la ducha y se suele salir algo de agua.Confiamos en que el resto de aspectos de su estancia hayan sido más agradables y no se queden solo con el agua de la ducha.Esperamos poder darles la bienvenida en otra ocasión para una mejor experiencia.Un cordial saludo,

10/10 Excellent

EDUARDO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip
Comfortable and pleasant
Stayed 2 nights in Oct 2023

8/10 Good

Romain

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Accueil peu chaleureux par le personnel, j’ai pensé que c’était la façon galicienne de recevoir les visiteurs. Après mon deuxième séjour, je allé dans un autre hôtel de la ville, et là l’accueil a été radicalement différent : chaleureux, souriant, avec de l’humour. C’est donc à l’hôtel Barcelò que l’on est reçu froidement, peut-être que cela fait partie de l’identité de la marque.
Stayed 4 nights in Aug 2023

6/10 Okay

Romain

Stayed 1 night in Sep 2023

10/10 Excellent

Eugenia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

alejandro

Stayed 4 nights in Jul 2023

10/10 Excellent

María Josefa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo perfecto
Stayed 1 night in Jul 2023
Response from La Dirección on 1 Aug 2023
Muchas gracias Josefa por su valoración y comentarios.Nos alegra mucho que les haya gustado tanto el Barceló Ourense y esperamos poder darles la bienvenida en otra ocasión.Un cordial saludo,

4/10 Poor

JAVIER

Stayed 1 night in Jul 2023

10/10 Excellent

francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
le confort l'emplaçement c'est le top a ourense
Stayed 5 nights in Apr 2023
Response from Le Directeur on 5 May 2023
Cher Francisco,Au nom de toute notre équipe, mercie beaucoup por votre commentaire et nous attendons votre retour avec impatience. N'hésitez pas à nous contacter directement si nous pouvons vous aider à rendre votre retour encore plus mémorable.Atentament,

8/10 Good

Rolando

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Las opciones de aire acondicionado deben estar a la mano del cliente
Stayed 3 nights in Mar 2023

2/10 Terrible

María

Travelled with family
Stayed 1 night in Mar 2023

10/10 Excellent

Clément

Stayed 1 night in Mar 2023

10/10 Excellent

Ana Isabel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Encantada con el trato. La mejor opción para una estancia cómoda en Pu
Stayed 1 night in Feb 2023
Response from La Dirección on 23 Feb 2023
Apreciada Ana Isabel,Muchísimas gracias por elegirnos y por el reconocimiento hacia nuestro equipo y el trato recibido.Nos alegra que les haya gustado el hotel y se hayan sentido tan cómodos con nosotros y deseamos volver a darles la bienvenida en otra ocasión.Un cariñoso saludo,