Ratings based on 158 Verified Reviews

4.5 out of 5
97% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
1out of 5
by A verified traveller

Liar, liar, pants on fire.

Posted 26-Dec-2016
Expedia said this hotel was 11 miles from the Telluride lifts. I double checked with the booking agent. I asked about shuttles to the lift, and he said that this hotel did not provide any. I asked if it was an easy drive, and if parking would be an issue. He said I could get there quickly. When I arrived after dark, I put in the hotel name and found out that it was more than another hour east in treacherous conditions. Ouray is 11 miles if you are a bird and can fly. Jan would not budge. She said she did not lie to me Expedia did. She knew that this was an ongoing problem for customers of Expedia and she went on to charge me more for the first night then what I got on Expedia. She did refund me for the other two nights. Then she had the audacity to hope that I will stay with her next time I come back. Haha. No. I had to find a room last minute in town and was grateful for the great hospitality and help of Alpine Lodging. Parking is tricky and the Town is small enough that when she park, you don't want to move your car again. They have free bus service throughout the town that comes every 15 minutes. And yet, walking was preferred as we could usually beat the bus - even in ski boots. This experience makes me not want to use Expedia again., let alone stay at this hotel.
4out of 5
by A verified traveller

Nice place to stay in Ouray

Posted 28-Oct-2016 on Hotels
Nice family owned place to stay in Ouray. Grab a steak at "The Outlaw" while you're there. Rent a Jeep if you don't have one (to visit the passes)
Comment from Hotel Management
01-Nov-2016 by General Manager, Hotel Management
Thank you. We are happy you enjoyed your stay.
4out of 5
by A verified traveller

Posted 22-Oct-2016 on Hotels
Comment from Hotel Management
01-Nov-2016 by General Manager, Hotel Management
Thank you. We are happy that you enjoyed your stay.
5out of 5
Recommended
for Everyone
by A verified traveller from Ventura, CA

Nice place.

Posted 16-Oct-2016
Pros: Comfy room.
Cons: n/a
Location: Great location
Comfy, quiet, and nice breakfast with good coffee.
Comment from Hotel Management
30-Nov-2016 by Jan, Hotel Management
Thank you
5out of 5
Recommended
for Everyone
by A verified traveller

great stay

Posted 04-Oct-2016
excellent hotel, very comfortable and Ouray is a good base for exploring the San Juan mountains
Comment from Hotel Management
30-Nov-2016 by Jan, Hotel Management
Thank you so much.
4out of 5
Recommended
for Everyone
by A verified traveller from Cam Hill, PA

Posted 30-Sep-2016
The biggest reason for rating in overall is because the hot springs was closed for renovation, not really because of a hotel issue.
Comment from Hotel Management
01-Oct-2016 by Jan, Hotel Management
We are sorry that you were disappointed by the long planned closure of the hot springs pool. There were other options available. Had you let us know we would have been happy to let you know where you could soak.
4out of 5
by A verified traveller

Convenient, clean hotel, nice breakfast

Posted 26-Sep-2016 on Hotels
The stay was great. cute town, friendly people. Only negative thing was that it rained the whole time we were there. Could of stayed 2 nights. We got there late so didn't have a lot of time to check out the town or walk to the waterfalls.
Comment from Hotel Management
30-Sep-2016 by General Manager, Hotel Management
We are happy you enjoyed your stay. We hope you come again during a less rainy season.
5out of 5
by A verified traveller

Posted 26-Sep-2016 on Hotels
Comment from Hotel Management
30-Sep-2016 by General Manager, Hotel Management
Thank you
5out of 5
Recommended
for Everyone
by A verified traveller

close to walking trails and waterfall

Posted 22-Sep-2016
Staff was very friendly and made sure we had everything we needed.
Comment from Hotel Management
30-Sep-2016 by Jan, Hotel Management
Thank you. We are delighted that you enjoyed your stay
5out of 5
by A verified traveller

Posted 21-Sep-2016 on Hotels
Comment from Hotel Management
30-Sep-2016 by General Manager, Hotel Management
Thank you.