Posted 06-Jan-2017 on Hotels
We got a free upgrade to a large suite, which was fantastic. Huge, beautiful room. Great hot springs right in the back of the hotel. My only complaint was that we never had hot water in our shower. The first morning I complained about it, the front desk said it was just because everyone was showering at the same time. The second morning they said they'd send the maintenance guy up, but after 3 hours, we had to go. They were very friendly and apologetic about it, but it was a bummer (luckily, there were hot springs!!).
Comment from Hotel Management
25-Jan-2017 by General Manager, Hotel Management
I love that you enjoyed the hot springs and your room, but am sorry to hear about the hot water. We did call out a plumber, and have him adjust the water heater, in order to better accommodate busy weekends.
Thanks so much for sharing, and we look forward to seeing you again soon!