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Reviews of Tivoli Marina Vilamoura

5 out of 5
Tivoli Marina Vilamoura
Apartado 65, Marina Vilamoura, Loulé

Reviews

9.0

Wonderful

Rating 10 - Excellent. 600 out of 1004 reviews" "
Rating 8 - Good. 287 out of 1004 reviews" "
Rating 6 - Okay. 86 out of 1004 reviews" "
Rating 4 - Poor. 26 out of 1004 reviews" "
Rating 2 - Terrible. 5 out of 1004 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Carol

Travelled with partner
Liked: Amenities, property conditions & facilities
This was an amazing stay!!! From the greeting, to the attention given - the staff are a 12 on a scale of 10!!, to the property itself, the view from my room, top notch breakfast buffet and Peppers Steakhouse restaurant. I hated to leave and hope to return. Highly highly recommended. Tivoli got Everything right!
Stayed 3 nights in Apr 2024
Response from Tivoli Marina Vilamoura on 17 Apr 2024
Dear Mrs. Carol, Thank you immensely for your glowing review of your recent stay at the Tivoli Marina Vilamoura. It brings us immense joy to hear that we were able to contribute to a memorable experience. Really looking forward to welcome you back at our Resort. Kind Regards, Hugo Gonçalves The General Manager

10/10 Excellent

Sreekumaran, Oxford

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and very friendly staff!!
Stayed 5 nights in Mar 2024
Response from Tivoli Marina Vilamoura on 4 Apr 2024
Dear Sreekumaran,Thank you for your preference for the Tivoli Marina Vilamoura and for the amazing review of your stay. We are extremely proud to have contributed to a fantastic experience! Really looking forward to welcome you back at our Resort. Kind Regards, Hugo Gonçalves The General Manager

10/10 Excellent

nikolai, surfside

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice hotel
Stayed 1 night in Mar 2024
Response from Tivoli Marina Vilamoura on 19 Mar 2024
Dear Mr. Nikolai,Thank you for your preference for the Tivoli Marina Vilamoura and for assessing your recent stay. We are extremely proud to have contributed to a fantastic experience.It would be a pleasure to welcome your visit to the Tivoli Marina Vilamoura in a near future. Best regards, Hugo Gonçalves The General Manager

10/10 Excellent

scott

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location , staff. And facilities
Stayed 2 nights in Mar 2024
Response from Tivoli Marina Vilamoura on 12 Mar 2024
Dear Mr. Scott,Thank you for your preference for the Tivoli Marina Vilamoura and for the wonderful score. We're so glad you enjoyed your time with us, and that you found everything to your liking. We look forward for the opportunity to welcome you back in the future. Kind Regards, Hugo Gonçalves The General Manager

10/10 Excellent

Marshall

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service!
Stayed 3 nights in Feb 2024
Response from Tivoli Marina Vilamoura on 28 Feb 2024
Dear Mr. Marshall, Thank you for your preference for the Tivoli Marina Vilamoura and for the wonderful score. We are delighted to understand you had an excellent stay with us. We look forward for the opportunity to welcome you back in the future. Kind Regards, Hugo Gonçalves The General Manager

10/10 Excellent

Sandra

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Tivoli Marina Vilamoura on 20 Mar 2024
Estimada Sra. Sandra, Muito obrigado pela escolha do Tivoli Marina Vilamoura e pelo tempo que dispensou na avaliação dos nossos serviços. Seria um prazer poder voltar a receber em breve a sua visita no Hotel. Melhores cumprimentos, Hugo Gonçalves Director Geral

10/10 Excellent

Bernie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Tivoli Marina Vilamoura on 18 Jan 2024
Dear Mr. Bernie,Thank you for your preference for the Tivoli Marina Vilamoura and for the wonderful score. We look forward for the opportunity to welcome you back in the future. Kind Regards, Hugo Gonçalves General Manager

8/10 Good

Jonathan

Stayed 4 nights in Jan 2024
Response from Tivoli Marina Vilamoura on 18 Jan 2024
Dear Mr. Jonathan, Thank you for your preference for the Tivoli Marina Vilamoura and for the amazing score of your stay. Really looking forward to welcome you back at our Resort so you can enjoy many memorable experiences. Kind Regards, Hugo Gonçalves General Manager

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been regular visitors to the Tivoli since 2005 , the recent upgrades both inside and outside of the Hotel have improved the visitor experience .Enjoyed our Junior Suite with a sea view and the excellent New year's eve event in the Conference centre featuring a very good performance by renowned Portuguese singer Pedro Abruhosa.As always at the Tivoli it is the many superb staff who always go to extra mile for you which makes our visits so pleasant . Right from star porters Jorges and Andriv to the Argo bartenders to Ricardo and Quinto at the Glee cafe and Jose at the New year celebrations they all represent the Hotel so well .Muito obrigardo to all .Difficult to find anything that was not five star during our week visit over the festive season .A Comfortable bed , waking up to the sound of the sea , strolling on the beach for thirty minutes before a high quality breakfast is not a bad start to the day .
Stayed 7 nights in Dec 2023
Response from Tivoli Marina Vilamoura on 18 Jan 2024
Dear Mr. Andrew,Thank you for your preference for the Tivoli Marina Vilamoura and for assessing your recent stay. We greatly appreciate your recognition of the efforts of our employees and would like to extend our sincere thanks for this glowing endorsement.It is extremely valuable for us to receive such feedback from a valued guest who knows our team and service so well. We are looking forward to welcoming you soon at Tivoli Marina Vilamoura.Best regards, Hugo Gonçalves General Manager

10/10 Excellent

ken

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel, service and location are fabulous - stayed many times and can’t wait to return again soon!
Stayed 4 nights in Dec 2023
Response from Hugo Gonçalves | General Manager on 6 Jan 2024
Dear Mr. Ken,Thank you for your preference for the Tivoli Marina Vilamoura and for your kind comment about your stay. We are delighted to verify that we have contributed to such a positive experience.Really looking forward to welcome you back at our Resort so you can enjoy many memorable experiences.Kind Regards, Hugo Gonçalves The General Manager

10/10 Excellent

Andrew

Stayed 3 nights in Dec 2023
Response from Hugo Gonçalves | General Manager on 6 Jan 2024
Dear Mr. Andrew,Thank you for your preference for the Tivoli Marina Vilamoura and for your kind comment about your stay. We are very glad to verify that we have contributed to such a positive experience.Really looking forward to welcome you back at our Resort! Kind Regards, Hugo Gonçalves The General Manager

10/10 Excellent

Mahboubeh

Stayed 2 nights in Dec 2023
Response from Tivoli Marina Vilamoura on 19 Jan 2024
Dear Mr. Mahboubeh, Thank you for your preference for the Tivoli Marina Vilamoura and for the wonderful score. We look forward for the opportunity to welcome you back in the future. Kind Regards, Hugo Gonçalves General Manager

6/10 Okay

Helena

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Response from Tivoli Marina Vilamoura on 7 Feb 2024
Dear Mrs. Helena,Thank you for taking the time to share your experience.We appreciate your feedback and see that there is room for improvement based on the score of your recent experience.Please accept our sincere apologies for not being able to meet our usual standards during your stay. We will carefully analyse our service to ensure we take corrective action and restore your confidence in our hotel. Best regards, Hugo Gonçalves General Manager

10/10 Excellent

Nasirdeen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome!!!
Excellent facility, friendly staff, breakfast is an awesome and clean environment. It is worth the money and highly recommended. I will be back!!!
Stayed 3 nights in Nov 2023
Response from Tivoli Marina Vilamoura on 5 Dec 2023
Dear Guest,Thank you for your preference for the Tivoli Marina Vilamoura and for the amazing review of your stay. Our team are thrilled to hear that you enjoyed your stay and found our breakfast selection to be exceptional. It would be a pleasure to welcome your visit to the Tivoli Marina Vilamoura soon and continue to provide you with unforgettable moments. Best regards, Hugo Gonçalves General Manager

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great
Stayed 6 nights in Nov 2023
Response from Tivoli Marina Vilamoura on 28 Nov 2023
Dear Mr. Luís,The Hotel's team would like to thank you for assessing your recent stay. We are delighted to know you enjoyed our prime location. We look forward for the opportunity to welcome you back in the future. Kind Regards, Hugo Gonçalves General Manager

10/10 Excellent

Michael

Stayed 2 nights in Nov 2023
Response from Tivoli Marina Vilamoura on 28 Nov 2023
Dear Mr. Michael,Thank you for your preference for the Tivoli Marina Vilamoura and for the amazing review of your stay.It would be a pleasure to welcome your visit to the Tivoli Marina Vilamoura soon. Best regards, Hugo Gonçalves General Manager

10/10 Excellent

sergio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Tivoli Marina Vilamoura on 5 Dec 2023
Dear Guest,Thank you for your preference for the Tivoli Marina Vilamoura and for the wonderful score. We're so glad you enjoyed your time with us, and that you found everything to your liking. We look forward for the opportunity to welcome you back in the future. Kind Regards, Hugo Gonçalves General Manager

10/10 Excellent

Donald Campbell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are expecting true 5 star accommodation, you won’t be disappointed. Staff are very professional. Breakfast excellent. Terrific view of Marina or Sea. I prefer Marina. Very safe and convenient for all restaurants, bars and shops. A few points to be aware of - No bidet. No magnifying mirror in bathroom . No option to have a room with a bath. Worst point is the very , very bright light shining down on the balcony until 11-30pm each evening. Would I go back - Yes!
Stayed 6 nights in Oct 2023
Response from Hugo Gonçalves | General Manager on 13 Nov 2023
Dear Mr. Donald Campbell,Thank you for your preference for the Tivoli Marina Vilamoura and for your kind comment about your stay. We are delighted to verify that we have contributed to such a positive experience.Really looking forward to welcome you back at our Resort. Wishing you a wonderful season ahead, and may the upcoming festivities be filled with joy and warmth.Kind Regards, Hugo Gonçalves The General Manager

6/10 Okay

Genevieve

Liked: Cleanliness, room comfort
A 5 star hotel should deliver consistently across all key areas. This was not the case with this hotel. Reception .. some staff were extremely friendly others not . Breakfast the same issue with staff. Some days bananas were available other days I had to ask ? Housekeeping some days good other days the coffee cup was not cleaned. The SPA. My therapist, Vanessa was amazing but my daughter had to return to have her treatment redone. The restaurant -so incredibly disappointing. Upon arrival the manager asked us to wait while he got waiting staff to attend to us? On a positive the bar staff exceeded all expectations consistently- well done.
Stayed 4 nights in Oct 2023
Response from Tivoli Marina Vilamoura on 8 Nov 2023
Dear Mrs. Genevieve,Thank you for your preference for the Tivoli Marina Vilamoura and for assessing your recent stay.We are sorry to hear that you experienced the reported shortcomings during your stay. We have noted your constructive feedback and will ensure that our team is empowered to provide consistent information to all our guests and an efficient check-in process.We look forward for the opportunity to welcome you back in the future and provide a true Tivoli experience.Kind Regards, Hugo Gonçalves General Manager

10/10 Excellent

Declan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2023
Response from Tivoli Marina Vilamoura on 4 Nov 2023
Dear Mr. Declan,Thank you for your preference for the Tivoli Marina Vilamoura and for the wonderful score. We look forward for the opportunity to welcome you back in the future. Kind Regards, Hugo Gonçalves The General Manager

10/10 Excellent

Farhana

Stayed 4 nights in Oct 2023
Response from Tivoli Marina Vilamoura on 14 Nov 2023
Dear Mrs. Farhana, Thank you for your preference for the Tivoli Marina Vilamoura and for the wonderful score. We look forward for the opportunity to welcome you back in the future. Kind Regards, Hugo Gonçalves General Manager

10/10 Excellent

Stephen, Gate Helmsley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
stunning standard and location on the harbour
Stayed 1 night in Oct 2023
Response from Hugo Gonçalves | General Manager on 18 Oct 2023
Dear Mr. Stephen, We are delighted to verify that we have contributed to such a positive experience, thank you for your feedback and comments about location and harbour. It would be a pleasure to welcome you back to Tivoli Marina Vilamoura soon.Kind regards,Hugo Gonçalves The General Manager

6/10 Okay

Matthew

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Was probably 5-star once, but not currently
A nice stay in a nice hotel, but was expecting much more from a 5-star hotel. Housekeeping were awful, over the course of a 7-night stay they only serviced the room correctly once, despite multiple calls to complain. Breakfast was ok, but staff inattentive and we had to go ask for orange/tea/coffee which was not available self-service. On a better note, the Glee cake bar is outstanding, by far the best part of the hotel.
Stayed 7 nights in Oct 2023
Response from Hugo Gonçalves | The General Manager on 9 Oct 2023
Dear Mr. Matthew, Thank you for sharing your feedback about your recent stay at our hotel. We sincerely apologize for the shortcomings you experienced during your visit.We regret the issues you encountered with our housekeeping service. Your feedback is invaluable, and we will address this matter promptly to ensure a higher standard of cleanliness and service in the future.We also apologize for the inattentiveness of our breakfast staff and the inconvenience you faced with the availability of self-service beverages. Please know that your comments have been shared with our team, and we will work on improving our service efficiency and attentiveness.On a positive note, we are pleased to hear that you enjoyed the Glee cake bar. We value your feedback about this aspect of your stay.Once again, please accept our apologies for falling short of your expectations. We appreciate your input, and we hope you might consider giving us another chance to provide you with a more enjoyable and satisfying experience in the future.Warm regards,Hugo Gonçalves The General Manager

10/10 Excellent

Vitalino

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Very spacious and attractive lobby. Beautiful view from our balcony. Amazing breakfast. Will definitely return.
Stayed 3 nights in Sep 2023
Response from Hugo Gonçalves | The General Manager on 8 Oct 2023
Dear Guest,We are delighted to verify that we have contributed to such a positive experience.It would be a pleasure to welcome you back to Tivoli Marina Vilamoura soon.Best regards,Hugo Gonçalves The General Manager

10/10 Excellent

Reece

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at Tivoli Marina Vilamoura. Rooms very modern and clean, all staff extremely friendly. Big pool area with plenty of beds. Really enjoyed our stay
Stayed 3 nights in Sep 2023
Response from Tivoli Marina Vilamoura on 28 Oct 2023
Dear Mr. Reece,The Hotel's team would like to thank you for assessing your recent stay.We are delighted to know we succeeded in meeting your holiday expectations and contributed to a fantastic experience! It would be a pleasure to welcome you back to Tivoli Marina Vilamoura soon so you can enjoy our pool areas and we can provide you many more incredible experiences.Best regards,Hugo Gonçalves The General Manager

10/10 Excellent

Ian Graham

Travelled with partner
Location was great, facilities great , food great
Stayed 7 nights in Sep 2023
Response from Tivoli Marina Vilamoura on 19 Sept 2023
Dear Mr. Ian Graham,Thank you for your preference for the Tivoli Marina Vilamoura and for the amazing review of your stay. Really looking forward to welcome you back at our Resort so you can enjoy many memorable experiences.Kind Regards, Hugo Gonçalves The General Manager

10/10 Excellent

Damien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel and staff
Lovely hotel and staff The nicest by far we have stayed in at vilamoura, just one tiny observation regarding the breakfast, the sausage and bacon where not good the worst I have experienced sausages like rubber bullets and bacon you could make boots out of, if they could change that I would score it 11/10
Stayed 2 nights in Sep 2023
Response from Tivoli Marina Vilamoura on 19 Sept 2023
Dear Mr. Damien,Thank you for your preference for the Tivoli Marina Vilamoura and for the wonderful score.We welcome your comments and suggestions about our breakfast products. It will be carefully analysed by our team to improve our service and offer to our esteemed guests. We look forward for the opportunity to welcome you back in the future. Kind Regards, Hugo Gonçalves The General Manager

10/10 Excellent

PHILIP

Stayed 4 nights in Sep 2023
Response from Hugo Gonçalves | The General Manager on 8 Oct 2023
Dear Mr. Philip, Thank you for your preference for the Tivoli Marina Vilamoura and for your kind comment about your stay. We are delighted to verify that we have contributed to such a positive experience.Really looking forward to welcome you back at our Resort so you can enjoy many memorable experiences.Kind Regards, Hugo Gonçalves The General Manager

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. Thank you once again Tivoli marina for another wonderful stay
Stayed 5 nights in Sep 2023
Response from Tivoli Marina Vilamoura on 12 Sept 2023
Dear Mrs. Michelle,Thank you for your continued preference for Tivoli Marina Vilamoura and for reviewing your recent stay.We are very proud to have contributed to a wonderful experience!It would be a pleasure to welcome you and your family back to Tivoli Marina Vilamoura and continue to provide you with memorable moments.Best regards,Hugo GonçalvesThe General Manager

8/10 Good

vanessa

Liked: Cleanliness
Stayed 7 nights in Sep 2023
Response from Tivoli Marina Vilamoura on 11 Sept 2023
Dear Mrs. Vanessa,Thank you for your preference for the Tivoli Marina Vilamoura. We look forward for the opportunity to welcome you back in the future. Kind Regards, Hugo Gonçalves The General Manager

10/10 Excellent

Trevenon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Hugo Gonçalves | The General Manager on 5 Sept 2023
Dear Guest, Thank you for your visit and positive feedback. Looking forward to welcome you back very soon!Kind Regards, Hugo Gonçaves General Manager

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and rooms modern and clean. Just need some cushioned mattress on sun loungers then fantastic.. Other facilities great.
Stayed 6 nights in Aug 2023
Response from Hugo Gonçalves | General Manager on 2 Sept 2023
Dear Mr. Matthew, The Hotel's team would like to thank you for assessing your recent stay.We are delighted to know we succeeded in meeting your holiday expectations and contributed to a fantastic experience! Hope we can receive your visit again and very soon. Best regards,Hugo Gonçalves The General Manager

10/10 Excellent

Kerry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Tivoli Marina Vilamoura on 31 Aug 2023
Dear Mrs. Kerry, Thank you for your preference for the Tivoli Marina Vilamoura and for the wonderful score. We look forward for the opportunity to welcome you back in the future. Kind Regards, Hugo Gonçalves The General Manager

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location Excellent staff Winning formula
Stayed 4 nights in Aug 2023
Response from Tivoli Marina Vilamoura on 30 Aug 2023
Dear Guest,Thank you for your preference for the Tivoli Marina Vilamoura and for the amazing review of your stay. We will make sure to share your comments, which will certainly motivate them to continue to strive for excellence.Really looking forward to welcome you back at our Resort so you can enjoy many memorable experiences.Kind Regards, Hugo Gonçalves The General Manager

10/10 Excellent

Trupti

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. 2nd time we’ve stayed and would come back again.
Stayed 6 nights in Aug 2023
Response from Tivoli Marina Vilamoura on 30 Aug 2023
Dear Guest,Thank you for your preference for the Tivoli Marina Vilamoura and for assessing your recent stay.We are extremely proud to have contributed to a fantastic experience!It would be a pleasure to welcome your visit to the Tivoli Marina Vilamoura soon and continue to provide you with unforgettable moments.Best regards,Hugo GonçalvesThe General Manager

10/10 Excellent

Rufat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel! Will definitely come back again
Stayed 2 nights in Aug 2023
Response from Tivoli Marina Vilamoura on 30 Aug 2023
Dear Mr. Rufat,Thank you for your preference for the Tivoli Marina Vilamoura and for the amazing review of your stay. Really looking forward to welcome you back at our Resort so you can enjoy many memorable experiences.Kind Regards, Hugo Gonçalves The General Manager

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023
Response from Tivoli Marina Vilamoura on 30 Aug 2023
Dear Mr. Mark, Thank you for your preference for the Tivoli Marina Vilamoura and for the wonderful score. We look forward for the opportunity to welcome you back in the future. Kind Regards, Hugo Gonçalves The General Manager

6/10 Okay

Meyr, Miami

Need improvement
Stayed 4 nights in Aug 2023
Response from Tivoli Marina Vilamoura on 30 Aug 2023
Dear guest,Guest comments and suggestions are fundamental for a continuous optimization of our levels of service, for which reason the Hotel's team would like to thank you for assessing your recent stay.We are deeply sorry to know that your experience fell short of your expectations.It would be a pleasure to welcome you back to Tivoli Marina Vilamoura soon to restore your trust and faith in our services.Best regards,Hugo Gonçalves General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel & service was good , sadly food quality has gone down since our last two stays & prices are very high for drinks & food by pool !
Stayed 5 nights in Aug 2023
Response from Tivoli Marina Vilamoura on 30 Aug 2023
Dear Guest,Thank you for your preference for the Tivoli Marina Vilamoura and for assessing your recent stay.It would be a pleasure to welcome your visit to the Tivoli Marina Vilamoura soon and continue to provide you with unforgettable moments.Best regards,Hugo GonçalvesThe General Manager

8/10 Good

Lesleyann

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel has the best site in Vilamoura without a doubt. Walking distance to restaurants, bars, shops etc. Views of both the harbour and the beach. Breakfast has the usual standard choices however the food is not particularly hot. Peppers restaurant on site has excellent service and food, would recommend a visit although a little pricier. Down side, service at the pool bar area is particularly poor, lacking in remembering your order, no visible communication with there customers to place an order in the first place. No organisation whatsoever. If you have booked a Puro Beach room this comes with free access to both the adult pool area and beach area with better lounge chairs however you need to book your visits to these areas in advance or your turned away. Getting to your seats takes a considerable time to achieve, for some reason looking on a computer to see which chairs is yours seems to be extremely difficult to look up for the hostesses. Your a supposed to have complimentary water and fruit on arrival in both these areas. Good luck getting them before you leave your chairs for the day. Plenty of staff attending however no real work being carried out, lacks organisation also and staff either forget your order or bring it a good hour later. This seriously needs to be addressed. They are more interested in serving the public that has paid a bomb to enter rather than those who have paid in their room rate. A DJ blasts music from 3pm daily at both areas.
Stayed 13 nights in Aug 2023
Response from Tivoli Marina Vilamoura on 15 Aug 2023
Dear Guest,Guest comments and suggestions are fundamental for a continuous optimisation of our levels of service, for which reason the Hotel's team would like to thank you for assessing your recent stay.We are delighted to verify that we have contributed to a positive experience.For the not-so-good situations you mentioned, we appreciate your suggestions and recommendations.It would be a pleasure to welcome you back to Tivoli Marina Vilamoura soon.Best regards,Hugo Gonçalves The General Manager

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Hotel is nice, however I do not think it is a five star. I travelled to the Anantara last year and there is a huge difference between the 2 hotels. Still a nice hotel though
Stayed 6 nights in Jul 2023
Response from Tivoli Marina Vilamoura on 5 Aug 2023
Dear guest,Guest comments and suggestions are fundamental for a continuous optimisation of our levels of service, for which reason the Hotel's team would like to thank you for assessing your recent stay.It would be a pleasure to welcome you back to Tivoli Marina Vilamoura soon.Best regards,Hugo Gonçalves The General Manager

8/10 Good

Laura

Stayed 5 nights in Jul 2023
Response from Tivoli Marina Vilamoura on 5 Aug 2023
Dear Mrs. Laura,Thank you for choosing Tivoli Marina Vilamoura and for reviewing your stay. Really looking forward to welcome you back at our Resort.Kind Regards, Hugo Gonçalves The General Manager

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tivoli - I lov it
Fantastic short trip to the Tivoli Marina Hotel. Been a few times but first since the refurbishment and it was excellent. Pool and gardens totally transformed to a great new look. Staff friendly and helpful as ever. Great hotel.
Stayed 3 nights in Jul 2023
Response from Tivoli Marina Vilamoura on 5 Aug 2023
Dear Mr. William,Thank you for your preference for the Tivoli Marina Vilamoura and for assessing your recent stay.We are extremely proud to have contributed to a fantastic experience!It would be a pleasure to welcome your visit to the Tivoli Marina Vilamoura soon and continue to provide you with unforgettable moments.Best regards,Hugo GonçalvesThe General Manager

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Walkable
Stayed 2 nights in Jul 2023
Response from Tivoli Marina Vilamoura on 5 Aug 2023
Dear Mrs. Julia, Thank you for your preference for the Tivoli Marina Vilamoura and for the amazing review of your stay. Really looking forward to welcome you back at our Resort so you can enjoy many memorable experiences.Kind Regards, Hugo Gonçalves The General Manager

10/10 Excellent

RAMY

Stayed 4 nights in Jul 2023
Response from Hugo Gonçalves | General Manager on 29 Jul 2023
Dear Guest,Thank you for your preference for the Tivoli Marina Vilamoura.We are delighted to verify that we have contributed to a positive experience.Really looking forward to welcome you back at our Resort so you can enjoy many memorable experiences.Kind Regards, Hugo Gonçalves The General Manager

10/10 Excellent

roger

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, great staff and great service
Stayed 3 nights in Jul 2023
Response from Hugo Gonçalves | The General Manager on 18 Jul 2023
Dear Mr. Roger, Thank you for your preference for the Tivoli Marina Vilamoura and for the wonderful score. We look forward for the opportunity to welcome you back in the future. Kind Regards, Hugo Gonçalves The General Manager

10/10 Excellent

Megan

Stayed 8 nights in Jul 2023
Response from Hugo Gonçalves | The General Manager on 18 Jul 2023
Dear Mrs. Megan,Thank you for your visit and for the wonderful score. We look forward for the opportunity to welcome you back in the future. Kind Regards, Hugo Gonçalves The General Manager

10/10 Excellent

Ben

Stayed 5 nights in Jul 2023
Response from Tivoli Marina Vilamoura on 5 Aug 2023
Dear Mr. Ben, Thank you for your preference for the Tivoli Marina Vilamoura and for the wonderful score. We look forward for the opportunity to welcome you back in the future. Kind Regards, Hugo Gonçalves The General Manager

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Mixed bag - will not be returning
This is my 4th stay and previously held hotel in high regard will not be returning after this visit. Check in - 25 minutes for 2 rooms, receptionist was,checking guests paying 4000 euro (7 nights 2 ppl) was too much trouble, not ready for 3pm, low floor rooms apart from each other, noise level queried to be assured it was quiet. Marina rooms 337,341 restaurant playing live music which is 8.30-11.30pm Wed- Sun, unable to sleep room change to 741-742 next day loud live music disturbing sleep most evenings not good for this price point requires better soundproofing of the balcony doors. Pool area - lacks mattresses on the sun beds, not enough parasols, dirty wine bottles, fruit rinds and glasses in some areas not cleaned for days, lacks staff for taking orders. groups swearing and shouting in the pool, pool upgrade lots of children not using kids pool but main pool, no handrail for less able bodied and elderly need assistance to enter pool, good pool towels. Rooms - clean, turndown service only received Mon-thurs housekeeping only half made up the rooms on Friday dirty glasses, items just tossed to one side, no coffee pods, soft towels and bathrobes, good bed linen. Think hotel is confused what group of guests it is trying to attract is it the hip and cool (purobeach) or the discerning guest or families or groups that are brash and loud? Hotels.com VIP offer not recognised, 20% off spa,hotel to review nothing heard back, Disappointing stay - Overall 6/10
Stayed 7 nights in Jun 2023
Response from Hugo Gonçalves | General Manager on 18 Jul 2023
Dear Guest, Firstly, we would like to thank you for your visit and feedback and once again offer our sincerest apologies for the situations you mention which we understand had a mixed experience.We regret about the speed check-in time and general cleaning services. Our aim is to provide a first class service to our guests and we are fully committed to providing the best experience for those who visit us every day. Please do not hesitate to let us know how we can be of further assistance, as we would be grateful to have the opportunity to welcome you back on another occasion, as we are sure that this was a one-off situation that does not reflect the standards and service of the hotel. Kind Regards, Hugo Gonçalves General Manager

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was amazing, friendly staff, very clean, rooms have loads of storage, spa excellent and there is lots of places to eat, drink or just chill from the sun.
Stayed 7 nights in Jun 2023
Response from Tivoli Marina Vilamoura on 6 Jul 2023
Dear Mr. Kelly,Thank you for your preference for the Tivoli Marina Vilamoura and for assessing your recent stay.We are extremely proud to have contributed to an amazing experience!It would be a pleasure to welcome your visit to the Tivoli Marina Vilamoura soon and continue to provide you with unforgettable moments.Best regards,Hugo GonçalvesThe General Manager