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Reviews of Protea Hotel by Marriott Oudtshoorn Riempie Estate

3 out of 5
Protea Hotel by Marriott Oudtshoorn Riempie Estate
Baron Van Reede Street, Oudtshoorn, Western Cape

Reviews

8.4

Very good

Rating 10 - Excellent. 39 out of 105 reviews" "
Rating 8 - Good. 44 out of 105 reviews" "
Rating 6 - Okay. 16 out of 105 reviews" "
Rating 4 - Poor. 6 out of 105 reviews" "
Rating 2 - Terrible. 0 out of 105 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money, clean, quiet and super friendly and helpful staff
Stayed 3 nights in Oct 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023

8/10 Good

GEOFFREY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good base for exploring the area around Oudtshoorn. Nice pool. Fantastic staff!
Stayed 2 nights in Jan 2023

8/10 Good

Ronald

Stayed 1 night in Jan 2023

10/10 Excellent

Colin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel with unique architecture. The staff are very hospitable and the rooms are well-maintained. Highly recommended.

8/10 Good

Lincoln

Liked: Property conditions & facilities, room comfort
Stayed 5 nights in Mar 2022

10/10 Excellent

Johan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Reginald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Maricki on 5 Jan 2022
Good day Thank you for staying with us! Protea hotel by Marriott Oudtshoorn Riempie Estate

10/10 Excellent

ALAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accommodation was excelent
Stayed 1 night in Jun 2021
Response from Marietjie on 28 Jun 2021
Dear Alan Thank you very much for your feedback! Regards

10/10 Excellent

Jako

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Decent facility
Great location and facilities are good ,food choices is adequate
Stayed 2 nights in Dec 2020

10/10 Excellent

Nafiesa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was spotless.resantised upon check in again
Stayed 1 night in Dec 2020

10/10 Excellent

Johan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable. The buffet breakfast is excellent.
Stayed 1 night in Feb 2020
Response from Danielia Fourie on 19 Feb 2020
Dear Glen Anonymous, We are delighted to have been your chosen hotel during your recent stay in Oudtshoorn and that you enjoyed our Breakfast Buffet. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Safe Travels and we hope to welcome you back in the near Future. Kind Regards, Danielia Fourie General Manager

6/10 Okay

Verified traveller

Liked: Cleanliness
average!
e asked for a chalet and booked it in advance but when we checked in. They simply said we dont have any chalets open so we offer you a normal room ! Secondly they don’t understand things very clearly and last do bring your own bottle(s) of water bcz they dont provide any !
Stayed 1 night in Jan 2020
Response from Danielia Fourie on 19 Feb 2020
Dear Anonymous, Thank you for choosing to stay at the Protea Hotel Oudtshoorn Riempie Estate and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations.As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Oudtshoorn.

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stop over
Fantastic overnight stay with friends
Stayed 1 night in Jan 2020
Response from Danielia Fourie on 19 Feb 2020
Dear Susan, We are delighted to have been your chosen hotel during your recent stay in Oudtshoorn with friends. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Safe Travels and we hope to welcome you back in the near Future. Kind Regards, Danielia Fourie General Manager

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a chalet, enjoyed our stay but be aware that this is not one of the round rooms (rondavels) pictures on both Expedia and the hotels website are misleading in this respect. Staff were very friendly.
Stayed 2 nights in Nov 2019

10/10 Excellent

SANDILE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
out of this world
More than amazing, it was like staying in the 2nd heaven.
Stayed 3 nights in Sep 2019
Response from Patrick Fortuin on 30 Sept 2019
Dear Sandile, We are delighted to have been your chosen the Protea Hotel by Marriott Durbanville during your recent stay in Cape Town. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Protea Hotel by Marriott Durbanville and we hope you choose to create more memories with us whenever your travels bring you back to Cape Town. Sincerely, Patrick Fortuin Rooms Division Manager rooms@phdurbanville.com 021 913 9256

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2019

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Good Overnight option
Very Comfortable with friendly staff.
Stayed 1 night in Jun 2019

6/10 Okay

alastair

Stayed 4 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely spot and generous rooms
Lovely spot and generous rooms. Electricity tripped in the night but was reset within 5 mins of reporting. A bit far to walk into town but this meant it was a bit quieter and more spacious than other places.
Stayed 1 night in Dec 2018

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really a great place for a vacation
The stay was very pleasant, I cant really complain at all. One small hick up was my payment that was paid in full on my side, I asked the staff to follow up, as it showed I only paid a deposit. This was only resolved when I booked out, so was a bit stressful not knowing if the issue had been resolved or not. The shower was a pain in the butt, either boiling hot or cold, but no big issue. i would have loved to have used the braai facility, but it was strictly for the Kitchen use. Other than that, I highly recommend the resort, thumbs up all the way!
Stayed 13 nights in Dec 2018

4/10 Poor

Ryno, Kareedouw

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Bad Beds
I booked 2 rooms with King Size beds and got double beds with very bad matresses and pillows.
Stayed 1 night in Aug 2018

4/10 Poor

Ryno, Kareedouw

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Unhappy
I booked and paid for a room with a King size bed. It was a double bed and room was very small. We stayed for 2 nights. After 1st night we told reception NOT to clean our room. When we got back in the afternoon there were staff in our room busy cleaning.
Stayed 1 night in Aug 2018

8/10 Good

Lorraine, San Diego, California

Liked: Cleanliness, staff & service, property conditions & facilities
The beds were quite firm as we found with most hotels. It is somewhat out of the way in terms of being easy to find. Definitely need GPS to get there.
Stayed 1 night in Jul 2018

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
What a lovely experience and thank you to the manager Cyril for making us feel at home, I will definitely be going back 😊
Stayed 1 night in Jun 2018

10/10 Excellent

Marthinus JP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

DEON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2018

4/10 Poor

Brian

Liked: Cleanliness

8/10 Good

KA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for a stay in Oudtshoorn
Great location and super staff, a booking gremlin and room allocation was easily rectified.
Stayed 2 nights in Feb 2018

8/10 Good

Ryno, Kareedouw

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was charged R175 per person for breakfest after we had it. The staff in dining room did not warn us breakfest was not included and we had to pay extra.
Stayed 1 night in Oct 2017

8/10 Good

Swapnil Aradkar, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel!!
The rooms at the hotel are undergoing renovation. We stayed in a newly renovated room. The room was lovely.
Stayed 1 night in Aug 2017
Good day Mr Aradkar, Thank you for staying at the Protea Hotel Riempie Estate and for sharing your valuable feedback with us. Our main aim, being GUEST satisfaction and quality delivery, we do take our GUESTS and their wellbeing very seriously and always hope to meet and exceed our GUESTS expectations. We are very happy that you enjoyed your stay with us, and that your feedback in regards to our newly renovated room is positive. Please do return again. Be safe Kind Regards Jessica Munro

6/10 Okay

Shane

Stayed 1 night in Jun 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the Cango Caves but would not stay again.
Stayed one night as we were visiting the Cango Caves the next day. A very disappointing stay for a Protea Hotel. l Room was very old and tired. Booked a room with king bed but got a room with two double beds. When I inquired, I was told to speak to manager who would be there the next morning. Didn't help our situation that night so didn't bother. Light outside was not working so was very dark and hard to get into room. Water in bathroom was brown, so used our own bottled water as none was provided. Had dinner and breakfast in the restaurant which was just okay. Unfortunately would not stay here again.

8/10 Good

John

Liked: Staff & service, room comfort
Hotel responded effectively to my concerns.
I was disappointed when we checked in at the small size of the room and, particularly, that there was no fridge, as we had fresh items with us from our previous hotels, which all had fridges. I received a feedback form from Hotels.com and wrote on it that I would have liked a fridge. I didn't think anyone read these reviews but, when we returned from a day out, there was a fridge in our room and a very courteous letter from the management. I had also mentioned poor wifi from the night before and the letter said that they had tried to address this. It certainly was improved. Although it would have been good to have a fridge and working wifi from the outset, I was very impressed with the hotel's responsiveness to my concerns and would like to place my thanks on record.

4/10 Poor

Anthea

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
You get what you pay for.
Good central area. The menu prices too expensive. Supper is about R250 a meal per person while breakfast R165 a head. Bathroom not very clean. Very limited internet connection if at all. It is not a 3 star hotel, would consider it more of a 2 star accommodation.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and Serene
Excellent Service, food was superb, chef prepared lamb chops and ostrich fillet, wow! Friendly pleasant staff. Room had a unique rondavel shape. Clean and very comfortable. Quiet tranquil site feels like country but is in town. Very sercure

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities

8/10 Good

Angelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Patricia, Cape Town

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and the beds were comfortable. Nice and quite and service was very good. Bathrooms a bit dated but all was very clean.

8/10 Good

MD

Liked: Cleanliness, staff & service
Great Location
Good location for what we were doing. Excellent staff. Restaurant food was delicious.

10/10 Excellent

Juanita, Durbanville

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
The location is perfect. Everything was clean, from Reception to Room. Staff great!!! Will recommend it to anyone travelling to Oudtshoorn.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Helena, Johannesburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent hotel. Very good service and the food at the restaurant is top class. A real gem.

8/10 Good

Wayne, Cape Town

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
COSTING
We paid R1000 per room for two. The board outside advertized that night at R799 PER ROOM. When I asked about this, they said it was per person @ R799, but I went back to look and the board clearly said PER ROOM.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities

6/10 Okay

Sahil, Cape Town

Liked: Cleanliness, staff & service
Good for a short break
Stopover on the way to Cape Town. Nice but not a hotel as such. Bathrooms are dated and need to be revamped. Otherwise no complaints.

6/10 Okay

Hugo, Cape Town

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for 3 star
Great centrally located place to most Oudsthoorn attractions. Just on the outskirts of the town. Facilities such as swimming pool and play area great for the kids when hanging around there.