Property amenity

Reviews of Holiday Inn Express & Suites Aurora - Naperville, an IHG Hotel

2.5 out of 5

Reviews

9.4

Exceptional

Rating 10 - Excellent. 607 out of 861 reviews" "
Rating 8 - Good. 201 out of 861 reviews" "
Rating 6 - Okay. 35 out of 861 reviews" "
Rating 4 - Poor. 11 out of 861 reviews" "
Rating 2 - Terrible. 7 out of 861 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

David

We would stay there against n…but a little pricey
Stayed 1 night in Mar 2024

10/10 Excellent

Mary

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to casino!
Stayed 1 night in Mar 2024
Response from GM on 6 Mar 2024
Thank you Mary for staying with us! We are located within walking distance to the casino and several restaurants and we hope to see you again soon. Thank you.

10/10 Excellent

Melissa Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was awesome!!
Stayed 1 night in Feb 2024
Response from GM on 6 Mar 2024
Thank you for choosing the Holiday Inn Express & Suites Aurora-Naperville and sharing your awesome stay with us. We love your positive feedback and hope to see you again. Thank you.

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were loud hotel guests banging doors & talking loudly in the halls from midnight through 3am. The rooms are definitely not sound proof. Other than that, it was a pleasant stay & within walking distance of the downtown area of Aurora & the theater.
Stayed 1 night in Feb 2024
Response from GM on 20 Feb 2024
Thank you for staying with us and we do apologize for the inconvenience during your stay. We do hope you will give us another opportunity in the future. Thank you.

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms very clean
Stayed 1 night in Feb 2024
Response from GM on 20 Feb 2024
Thank you!

10/10 Excellent

Tymika

Travelled with partner
Liked: Cleanliness
Amazing staff was great really enjoyed my stay
Stayed 1 night in Feb 2024
Response from GM on 12 Feb 2024
Thank you! That is wonderful to hear that you enjoyed your stay and had a great experience with us. We look forward to your next visit. Thank you.

10/10 Excellent

Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for going to Kriskindle mart and the Roundhouse
Stayed 1 night in Dec 2023
Response from GM on 2 Feb 2024
Thank you! We are within walking distance of Kristkindle Market and glad you were able to take advantage of that. Hopefully we'll see you again this year. Thanks again.

10/10 Excellent

Tashica, Roswell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at the Holiday Inn Express in downtown Aurora was an absolute delight! This hidden gem is conveniently located in the heart of the city, making it the perfect choice for exploring the area. The staff at the hotel truly went above and beyond to ensure our stay was exceptional, providing top-notch hospitality that made us feel right at home. The hotel's prime location allowed us to easily walk to nearby attractions such as the brewery, restaurants, and even the train station, all within 5 minutes. It's safe to say that this hotel has become our go-to choice whenever we visit family. Thank you, Holiday Inn Express, for making our stay truly memorable!
Stayed 2 nights in Jan 2024
Response from GM on 25 Jan 2024
Thank you Tashica for your wonderful review! We love the positive feedback and hearing we will be your go-to hotel! That is best compliment we can receive and we look forward to your next visit. Thank you.

10/10 Excellent

Mischell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly and helpful! Would definitely stay here again when visiting the area. Room and pool areas were clean. Breakfast was good.
Stayed 2 nights in Jan 2024
Response from GM on 25 Jan 2024
Thank you for staying with us and sharing your positive review! We have a great team at the hotel and we love hearing that our guests will be back, thank you and we'll see you soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on 28 Dec 2023
Thank you!

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Comfortable,clean,and convenient !
Stayed 1 night in Dec 2023
Response from GM on 27 Dec 2023
Awesome! Thank you Kim for staying with us and sharing your 10 out of 10 rating, that is nice to see. Thank you.

8/10 Good

Glynis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Freepeep fan
I definitely would stay here again. A quick night away when you don’t want to drive home after a night of drinking and dancing near by. The staff was friendly. Hotel clean and kept up.
Stayed 1 night in Dec 2023
Response from GM on 27 Dec 2023
We love hearing that our guests would stay with us again, thank you for sharing your experience.

10/10 Excellent

Corey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on 27 Dec 2023
Thank you for choosing the Holiday Inn Express & Suites Aurora-Naperville hotel and sharing your 5 star rating.

10/10 Excellent

Kennet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on 27 Dec 2023
Thank you!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Desk staff friendly and helpful. Pool and hot tub are great! Location was great - took the train from Chicago and walked the block to the hotel.
Stayed 1 night in Dec 2023
Response from GM on 27 Dec 2023
Thank you Laura! It's nice to hear you were able to take advantage of the Metra Train and that you enjoyed your stay with us. Thank you for staying with us and sharing your stay, please stop by again soon.

10/10 Excellent

Quinn, Keokuk

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on 12 Dec 2023
Thank you Quinn for sharing your 5 star experience with us! We look forward to seeing you the next time you are in town.

10/10 Excellent

BOUNLIAP

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on 13 Dec 2023
Thank you for choosing the Holiday Inn Express & Suites Aurora hotel and we love your 10 out 10 rating! Thank you and we look forward to seeing you again the next time you are in the Aurora area.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Response from GM on 20 Feb 2024
Thank you!

10/10 Excellent

Jamie

Travelled with family and small children
Liked: Cleanliness, amenities
Staff was amazing!!!! Breakfast was great!!!!
Stayed 1 night in Dec 2023
Response from GM on 13 Dec 2023
Thank you! I agree 100% that we have an amazing staff :) Thank you and we look forward to seeing you again soon.

10/10 Excellent

Jeanetta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from GM on 13 Dec 2023
Thank you for choosing the Holiday Inn Express & Suites Aurora hotel and we appreciate your 10 out 10 rating!

10/10 Excellent

Rocely

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Nov 2023
Response from GM on 28 Nov 2023
Awesome! Thank you Rocely for choosing our hotel and we look forward to seeing you the next time you are in the Aurora area. Thank you.

10/10 Excellent

Mario, Carpentersville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and it was clean
Stayed 1 night in Nov 2023
Response from GM on 28 Nov 2023
Thank you for letting us know that you enjoyed your stay with us! We have a great team that takes pride in what they do and hope to see you again in the near future. Thank you.

10/10 Excellent

Tania

Stayed 4 nights in Nov 2023
Response from GM on 28 Nov 2023
Thank you!

10/10 Excellent

Carly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GM on 28 Nov 2023
Thank you!

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel stay since covid. They had room service daily, clean lobby, breakfast, a working hot tub and more. Better than great and prices was reasonable too.
Stayed 2 nights in Nov 2023
Response from GM on 21 Nov 2023
That's great to hear! Thank you for choosing our hotel and sharing your experience with us. Please stay with us again the next time you are in the Aurora area.

10/10 Excellent

Stanislav, Staten Island

Stayed 1 night in Nov 2023
Response from GM on 13 Dec 2023
Thank you!

10/10 Excellent

Emanuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to downtown, casino, local shops and train station all within walking distance.
Stayed 3 nights in Oct 2023
Response from GM on 2 Nov 2023
Thank you for choosing the Holiday Inn Express & Suites Aurora-Naperville hotel! We appreciate your 5 star rating and thank you for sharing your feedback.

2/10 Terrible

Maxwell

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Mouse droppings on stove and gnats in room
Stayed 2 nights in Oct 2023
Response from GM on 24 Oct 2023
Hi, our hotel does not have stoves in our guest rooms. Thank you.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast mediocre
Stayed 2 nights in Oct 2023
Response from GM on 24 Oct 2023
Thank you for sharing your feedback and we do hope you will give us another opportunity in the future. Thank you.

10/10 Excellent

Amanda

Stayed 2 nights in Oct 2023
Response from GM on 28 Nov 2023
Thank you!

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities
Andrew at the desk was very friendly.
Stayed 1 night in Oct 2023
Response from GM on 20 Oct 2023
Thank you!

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GM on 2 Nov 2023
Thank you!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couple weekend
3 night stay for a wedding. Room very comfortable, coffee and charging points good, breakfast nice but not the biggest selection. Service very good and location nice. Nearby river walk is good for running and the outlets near by are excellent
Stayed 2 nights in Oct 2023
Response from GM on 11 Oct 2023
Thank you Mark for sharing your stay and wonderful photo of the Fox River! We love your positive feedback and hope to see you back here if you are in the Aurora area again. Thank you.

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for the stay.
Hotel was great. Front desk staff was friendly and helpful. Room was clean and the spa shower was amazing. Breakfast was average and typical offerings.
Stayed 1 night in Oct 2023
Response from GM on 11 Oct 2023
Thank you Gina, We appreciate your kind words and happy to see you enjoyed your Wow Shower experience! We hope to see you the next time you are in the Aurora area. Thank you!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean
Very good stay
Stayed 2 nights in Oct 2023
Response from GM on 11 Oct 2023
Thank you! We are glad you had a great stay with us and we look forward to your next visit.

10/10 Excellent

Cassandra

Travelled with group
Nice!
The hotel was very busy and the stafff at the front desk were very nice and accomodating. The complimentary breakfast was good the following morning, too.
Stayed 1 night in Sep 2023
Response from GM on 5 Oct 2023
Thank you so much for staying with us and sharing your feedback! We are happy to hear that you enjoyed your stay and our complimentary hot breakfast. We look forward to seeing you again in the near future.

6/10 Okay

Adil

Travelled with family
Stayed 1 night in Sep 2023
Response from GM on 5 Oct 2023
Thank you for staying with us. Please feel free to reach out to us directly to discuss any concerns you had during your stay. We do hope you will give us another opportunity. Thank you.

10/10 Excellent

Adam

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Very comfortable
Stayed 2 nights in Sep 2023
Response from GM on 5 Oct 2023
Thank you Adam! We appreciate your 5 star rating and we look forward to your next visit. Thank you!

10/10 Excellent

MEGAN

Travelled with group
Liked: Cleanliness, staff & service, amenities
Staff was very friendly and accommodating, bed was comfortable and temperature was easy to control. Shower pressure was fine! Jacuzzi and pool area were clean and comfortable, and there was breakfast offered. I wasn’t a fan of my room smelling like dirty feet and the weird stain on the toilet, but pleasant experience overall.
Stayed 1 night in Sep 2023
Response from GM on 5 Oct 2023
Thank you for staying with us and sharing your feedback. We do apologize for your experience and we hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Thank you!

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Very Kind stafff knowing we were there for my brother’s funeral. Thank you.
Stayed 6 nights in Sep 2023
Response from GM on 5 Oct 2023
Thank you and our condolences again your brother's passing. We appreciate your sharing your stay with us and we hope to see you again. Take care.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My go to place to stay, when I'm in Aurora, IL
Always clean, good breakfast, and very friendly staff. Have stayed here several times 2021 - 2023 always consistent.
Stayed 1 night in Aug 2023
Response from GM on 5 Oct 2023
We love being your go to place in Aurora, IL! What a wonderful compliment and we truly appreciate your loyatly! Thank you for always staying with us and we'll see you again soon.

10/10 Excellent

alma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Walking distance to downtown Aurora and transportation center/train station.
Stayed 2 nights in Aug 2023
Response from GM on 13 Dec 2023
Thank you! We are happy to see that you enjoyed our hotel and Aurora Downtown. We look forward to seeing you again, thank you.

8/10 Good

Noemi

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly personal , breakfast was good!
Stayed 1 night in Sep 2023
Response from GM on 5 Oct 2023
Thank you Noemi!

8/10 Good

Kristia

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Better toilet paper please!
We love the Holiday Inn Express in Aurora! Our only concern is the toilet paper is of poor quality. It takes a lot of toilet paper to feel like you get the job done and then it requires multiple flushes to get it all down
Stayed 1 night in Sep 2023
Response from GM on 15 Sept 2023
Thank you for staying with us and sharing your feedback, we will use your comments to improve our hotel and we hope you will give us another opportunity.Thank you.

10/10 Excellent

Pamela

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
There is constant loud bass music, the whole room is bouncing with this constant booming sound.Not sure where it’s coming from but I will never stay at this hotel again!
Stayed 1 night in Sep 2023
Response from GM on 11 Oct 2023
Thank you for sharing your feedback.

10/10 Excellent

Curtis

Stayed 2 nights in Sep 2023
Response from GM on 5 Oct 2023
Thank you!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from GM on 6 Sept 2023
Thank you!

10/10 Excellent

Yesenia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 6 nights in Aug 2023
Response from GM on 28 Aug 2023
Thank you!

10/10 Excellent

Marvin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is great! Clean and close to a venue with live music! I would definitely recommend a stay here.
Stayed 1 night in Aug 2023
Response from GM on 28 Aug 2023
Thank you Marvin for choosing our hotel while in town for a concert! We appreciation your feedback and recommodation and look forward to your next visit. Thank you.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
The room was very nice- good sized and comfortable bed. The bathroom also had everything needed. We liked the location, walking distance to the downtown.
Stayed 4 nights in Aug 2023
Response from GM on 18 Aug 2023
Thank you Kathleen for your 10 out of 10 rating! We love your positive feedback and happy to see you enjoyed the location. We look forward to your next visit. Thank you.