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"Great staff! Very professional, overall a great place to stay."

"This is an excellent hotel for Guggenheim Museum. Clean, courteous, close and well appointed. One of the best hotels we have stayed during our month long tour of Spain and Portugal. A bit pricey, but then everything in Bilbao is. "

"Hotel beautiful and the staff very friendly. Our room with the sea view was unexpected but absolutely amazing. The only thing was that there no facilities to make tea and coffee in the room. There was a vending machine in the lobby which we were advised was free to use but unfortunately it was out of order for the entire time of our trip."

"Roof terrace is useless and staff not very helpful."

"Very poor welcome at reception. The man didn't even smile or greet me, just asked 'do I have a reservation'. Room was too warm and the air conditioning didn't cool the room down sufficiently, couldn't sleep properly. I drank the complimentary coffee, didn't get replenished so had no hot drink in my room for the remainder of my stay."

"English isn’t well spoken in the hotel. Restaurant there is great, excellent food and friendly staff."

"Too many people at Breakfast. Only one coffee machine. Very high price for a room for the night."

"Very comfortable Nice staff Lane outside can be a bit better cleaned"

"I don’t know if all the rooms are the same but after a very long day and the usual stresses of flying the one thing you need is sleep. Not possible in the room I was in. Everything was great until it was time to switch the lights off. Directly above my bed was the brightest green “Exit” sign I had ever seen. No matter how I tried to position myself in the bed the bright light was beaming into my eyes. It was so bright it lit up the whole room. In the end the only thing I could do to escape it was stuff one of the long pillows between the light and the bathroom door but even then I still had to lie in a certain position to avoid the beam. Unfortunately, even though the staff was wonderful and extremely helpful I would never stay there again."