Ostend City Centre Holidays

Our room was amazing. Very beautiful. Our host was so attentive. It was close to everything. Breakfast was wonderful.

Centrally located. No major complaints.

Hotel was clean and had nice decor. Area was relatively quiet and convenient with nearby metro stations and shops. We had an issue with the shower where the door was not flush with the ground. This resulted in water spilling into the rest of the bathroom and seeping into the bedroom. It wasn’t noticeable until I came out of the bathroom to see the floor of the bedroom was wet. We contacted the service desk and there was only one person manning the whole hotel. We asked if we could get cleaning services or at least some towels to sop it up and he said there were no cleaning people at night and since he was the only one there he couldn’t come up and leave the desk. We came down and grabbed towels and cleaned it up ourselves. He then gave us a different room to use which had a bathtub so we didn’t encounter the issue again. But this all happened around midnight and it was really inconvenient to replace our stuff and have to move when we were settling down for bed. He told us that there have been issues in the past with the bathrooms flooding due to poor design of the shower. We also read other reviews saying a similar story. Although the man was very nice, we were not impressed with how the hotel handled the matter. No one checked in again with us after this happened. When we brought this up to the front desk at checkout, they said they were going to email us about compensation details but they never did leaving us to write this review.

Sometimes quite noisy

Overall, it wasn't a bad stay but it wasn't the best either. Pros: -Hotel is very close to Le Grand Place and Brussels Centraal station -The staff is extremely nice and helpful -Lobby is welcoming with complementary Nespresso coffee -Easy to check in/out using kiosk Cons: -The standard double room I had was incredibly small; I would say it was smaller than the equivalent type of room at any hotel in Tokyo. -There were three flying moth-like insects in the room that I just couldn't kill so they annoyed me for four nights. -The walls of the room had weird stains on them and it made the rest of the room just feel dingy and dirty.