Superior Suite | Hypo-allergenic bedding, minibar, in-room safe, desk

Reviews of Vienna House by Wyndham Remarque Osnabrück

4 out of 5
Vienna House by Wyndham Remarque Osnabrück
Natruper-Tor-Wall 1, Osnabrueck, NI

Reviews

8.6

Excellent

Rating 10 - Excellent. 265 out of 551 reviews" "
Rating 8 - Good. 210 out of 551 reviews" "
Rating 6 - Okay. 44 out of 551 reviews" "
Rating 4 - Poor. 23 out of 551 reviews" "
Rating 2 - Terrible. 9 out of 551 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Henk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good trip
Stayed 1 night in Aug 2023

10/10 Excellent

Maria

Stayed 1 night in Jul 2023

10/10 Excellent

Wayne

Stayed 1 night in Jul 2023

10/10 Excellent

BYUNGJUN

Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very tidy located in a calm city.
Stayed 1 night in May 2023

4/10 Poor

Guido, Den Haag

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Assortment with breakfast is great. The staff is very nice but they barely speak English. The hotel rooms are not as advertised on Expedia, they don’t have rooms with 2 double beds, are very outdated and there is no airconditioning at this hotel.We didn’t receive VIP benefits. There is no parking available for hotel guests, only the city garage (15euros per night).
Stayed 2 nights in Apr 2023

8/10 Good

Judy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very walkable to city. Quiet and comfortable.

10/10 Excellent

Renate

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2022

8/10 Good

Michal

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Good location close to the city, and friendly staff. We got an upgrade to the executive room. The room was huge (bathroom too), but the bed was too soft and bouncy, and there were no coffee making facilities. For the money they charge, i’d expect that at the very least.
Stayed 1 night in Dec 2022

10/10 Excellent

Ozanna

Stayed 2 nights in Nov 2022

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay! Polite & helpful reception who upgraded us due to a large wedding event. —great location for walking to interesting landmarks and cozy restaurants. We will return!
Stayed 1 night in Oct 2022

6/10 Okay

Torben

Stayed 1 night in Oct 2022

10/10 Excellent

Harres Souleyman

Stayed 1 night in Jul 2022

10/10 Excellent

lindsey

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2022

8/10 Good

Tinne

Stayed 4 nights in Apr 2022

10/10 Excellent

Lars

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Nice atmosphere.
Stayed 1 night in Jul 2021

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Stayed 1 night in Jul 2021

10/10 Excellent

Anne, Leamington, Ontario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and welcoming, clean, comfortable good food very walkable to areas of city
Stayed 2 nights in Sep 2020
Response from Maren on 5 Oct 2020
Dear Anne, thank you very much for your good review.

10/10 Excellent

Salim, Kuwait

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location, quiet, and clean. Friendly staff.
Stayed 3 nights in Sep 2020
Response from Maren on 5 Oct 2020
Dera Salim, thank you very much for your good review.

8/10 Good

nurullah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2020

8/10 Good

Rainer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel rooms are too hot, day and night, and cannot be regulated
Stayed 4 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem found for our pit stop!
Good location. Checkin was smooth despite last min booking. Staff helpful & cheerful from reception to restaurant, including the Chef prepping the yummy eggs & waffles station. Breakfast selection extensive.
Stayed 1 night in Oct 2019
Response from Maren on 5 Nov 2019
Dear Guest, thank you very much for your good reveiw.

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Maren on 10 Oct 2019
Lieber Mark, herzlichen Dank für die tolle Bewertung.

10/10 Excellent

Nicholas

Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort with a few special touches
The Steigenberger Remarque was easy to access with the car, yet absolutely centrally located. It appears to have undergone a recent renovation and offered complimentary wifi in the rooms, and fruit and flavored water at the reception. An interesting option that the restaurant offered was the possibility to buy suggested wines at regular market price to take away.
Stayed 2 nights in Sep 2019
Response from Maren on 8 Oct 2019
Dear guest, thank you very much for your good review. We are happy that you enjoyed your stay with us.

8/10 Good

Ludwik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Nice hotel which can be recommended. Well sitated.
Stayed 1 night in Aug 2019
Response from Maren on 8 Oct 2019
Dear Ludwik, thank you for your very good review.

10/10 Excellent

Dimitry

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 5 nights in Jul 2019
Response from Maren on 5 Sept 2019
Vielen Dank für Ihre sehr gute Bewertung.

8/10 Good

Bent Colding

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Maren on 5 Sept 2019
Vielen Dank für Ihre Bewertung.

8/10 Good

Verified traveller

Stayed 1 night in Aug 2019
Response from Maren on 5 Sept 2019
Vielen Dank für Ihre gute Bewertung.

8/10 Good

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classy hotel with pleasant lobby
Classy hotel with pleasant lobby. Comfortable and clean rooms. I had a nice view on the small garden at the backside of the hotel. The hotel also has a good restaurant. Great choice for breakfast.
Stayed 1 night in Aug 2019
Response from Maren on 14 Aug 2019
Dear Stefan, thank you very much for your good review. We are glad to see you soon again.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely hotel to come back to, very comfortable, quiet and relaxing. The food in the restaurant was good although the portions were not huge.
Stayed 1 night in Jun 2019
Response from Maren on 8 Jul 2019
Dear Stephen, thank you for your very good review. We are happy that you enjoyed your stad with us.

8/10 Good

Fahmy

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Maren on 10 Jul 2019
Vielen Dank für Ihre gute Bewertung.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Lovely hotel, very nice city and staff.
Stayed 1 night in May 2019
Response from Judith Berk, Ass. Marketing on 3 Jun 2019
Dear Mark, we thank you for your positive review and we are pleased that you had an enjoyable stay at our hotel. We are glad to welcome you soon again with us.

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from Judith Berk, Ass. Marketing on 2 Feb 2019
Liebe Kathryn, vielen Dank für Ihre sehr gute Bewertung. Schön, dass Sie sich bei uns wohlgefühlt haben. Wir freuen uns, Sie bald wieder bei uns zu begrüßen.

6/10 Okay

Kati

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Judith Berk, Ass. Marketing on 29 Dec 2018
Liebe Kati, vielen Dank für Ihre Bewertung. Nutzen Sie gerne die Möglichkeit uns direkt vor Ort anzusprechen, sodass wir umgehend auf Ihre Bedürfnisse oder Wünsche eingehen zu können. Gern begrüßen wir Sie bald wieder bei uns in Osnabrück.

6/10 Okay

David

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stay here for the Christmas Markets
Nice location and a good size of guest room but only one pillow each plus a pretty useless mini pillow! Also the bath towels are a bit thin for this standard of hotel. It’s a pity because the bathroom shower was excellent.
Stayed 2 nights in Dec 2018
Response from Judith Berk, Ass. Marketing on 27 Dec 2018
Dear David, we thank you for your positive review and for letting us show areas where there are opportunities for improvement. We are looking forward to your next visit.

8/10 Good

Verified traveller

Very close to city center, nice staff. Internet connection could be better
Stayed 1 night in Nov 2018
Response from Judith Berk, Ass. Marketing on 27 Dec 2018
Dear guest, we thank you for your positive review and for letting us show areas where there are opportunities for improvement. We are glad to welcome you soon again with us.

10/10 Excellent

bvl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall great experience. Food, Service and Rooms were excellent .
Stayed 1 night in Oct 2018
Response from Luisa Schunke, Trainee Marketing and Sales on 25 Oct 2018
Dear Guest, we thank you for your positive review and are pleased that you had a pleasant stay with us. We are looking forward to your next visit.

6/10 Okay

Harald

Liked: Cleanliness, staff & service
Disliked: Room comfort
Room not up to standard - no amnesties like coffee
Stayed 2 nights in Oct 2018
Response from Judith Berk, Ass. Marketing on 22 Oct 2018
Dear Harald, we thank you for your positive review and for letting us show areas where there are opportunities for improvement. We are always ready to adapt our supply to the individual needs of our guests and are happy to consider your criticism for future planning. We are glad to welcome you soon again with us.

10/10 Excellent

Erica, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located but wonderfully quiet. The staff was very attentive
Stayed 2 nights in Sep 2018
Response from Judith Berk, Ass. Marketing on 6 Oct 2018
We thank you for your positive review and we are pleased that you had an enjoyable stay at our hotel. We are glad to welcome you soon again with us.

4/10 Poor

Verified traveller

No aircon?
Unfortunately, there was no airconditioning in the room and one could not open the windows as there are bats flying around. a pity as their breakfast is excellent and people are friendly.
Stayed 1 night in Aug 2018
Response from Judith Berk, Ass. Marketing on 7 Sept 2018
Dear guest, we thank you for your positive review and your criticism for future planning. We are pleased that you had an enjoyable stay at our hotel and we are glad to welcome you soon again with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Judith Berk, Ass. Marketing on 14 Sept 2018
Lieber Gast, vielen Dank für Ihre gute Bewertung. Wir freuen uns, dass Sie einen angenhemen Aufenthalt in unserem Haus hatten. Gern begrüßen wir Sie bald wieder.

8/10 Good

Bjørn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Judith Berk, Ass. Marketing on 8 Aug 2018
Lieber Björn, vielen Dank für Ihre gute Bewertung. Wir freuen uns, dass Sie einen angenehmen Aufenthalt in unserem Haus hatten. Gern begrüßen wir SIe bald wieder in Osnabrück.

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Osnabruck
Superb hotel in the heart of osnabruck very conveniently located near the beautiful old town Excellent restaurants and bars
Response from Judith Berk on 25 Apr 2018
Dear Nick, we thank you for your positive review and we are pleased that you had an enjoyable stay at our hotel. We are glad to welcome you soon again with us.

6/10 Okay

Amy

Good location
Hotel is fine but nothing special. Rooms are a bit dated. Our room smelled a bit stale like old cigarettes. Really good location, and the bar was good.
Response from Judith Berk, Ass. Marketing on 6 Apr 2018
Dear Guest, Thank you for your good rating and your comment. We apologize for the inconvenience. We are pleased that we were able to convince you with our services and our location. We are glad to welcome you soon again with us.

2/10 Terrible

Patrick

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Service was the worst ever
Disgraceful service, that involved denying guests access to the bar because the staff were having a party. No WiFi as promised and redicilous parking charges..the attitude of the staff was unbelievable. No paying customer was going to spoil their Xmas party for any money.
Stayed 1 night in Jan 2018
Response from maren on 31 Jan 2018
We apologize for the inconvenience during your stay.

10/10 Excellent

G, Shanghai, China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel to close the old streets
Very good and nice hotel where is convenient for tourist at dining and shopping.
Response from Maren on 5 Apr 2017
We thank you for your positive review and we are pleased that you had an enjoyable stay at our hotel. We are glad to welcome you soon again with us. Maren Ganser, Marketing

6/10 Okay

ANNAMARIE

Liked: Cleanliness, property conditions & facilities, room comfort
The Mean Hotel
Reception first look you up and down and then ask if they can help - not very friendly Internet very cumbersome- and frustrating to use, requiring the code to be re- entered each time you left the hotel or didn't use it for a while No tea or coffee making in the room. Very sparse offering in the bathroom- it's usual to see a few small tubes of shampoo or cream, a shower cap etc - here just a sign saying you can get them from reception- what a hassle - makes the hotel look money grabbing and mean
Dear Annemarie, we thank you for your positive review and for letting us show areas where there are opportunities for improvement. We are always ready to adapt our supply to the individual needs of our guests and are happy to consider your criticism for future planning. Maren Ganser, Marketing

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Liebe Ellen, vielen Dank für Ihre Bewertung. Maren Ganser, Marketing

10/10 Excellent

alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
would highly recommend !
Amazing staff, great location. A++++
Dear Alex, we thank you for your positive review and are pleased that you had a pleasant stay with us. Such compliments are the best reward for our work. We are looking forward to your next visit. Maren Ganser, Marketing