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Reviews of Grand Hotel Oslo

5 out of 5
Grand Hotel Oslo
Karl Johansgate 31, Oslo

Reviews

9.0

Wonderful

Rating 10 - Excellent. 621 out of 1000 reviews" "
Rating 8 - Good. 243 out of 1000 reviews" "
Rating 6 - Okay. 91 out of 1000 reviews" "
Rating 4 - Poor. 30 out of 1000 reviews" "
Rating 2 - Terrible. 15 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Raul

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in Mar 2024
Response from Reception on 5 Apr 2024
Dear Raul,Thank you for the kind review!Kind regards,Front desk

10/10 Excellent

andrew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff,great location in the centre of Oslo. Dining was amazing.
Stayed 4 nights in Mar 2024
Response from Front desk on 24 Mar 2024
Dear AndrewThank you for your kind feedback. I hope we will have the pleasure of welcoming you back in the future.Kind regards,Front Desk

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Exceeded expectations!! Perfect location and a first class organization. Employees are friendly and helpful.
Stayed 4 nights in Mar 2024
Response from Sofia on 24 Mar 2024
Dear Beth, Thank you so much for your feedback! I appreciate you taking for taking the time to answer it. We are happy to hear that you had a wonderful stay with us. We hope you will come back soon.Kind regards,Front desk

10/10 Excellent

Nathan

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Classic older hotel in the heart of Oslo. Easy walk to shopping, restaurants and central train station.
Stayed 2 nights in Feb 2024
Response from Reception on 29 Feb 2024
Hello Nathan,Thank you for the feedbackWelcome back next time you visit osloKind regards,Front desk

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
We loved staying here. Our only complaint was the way too soft bed; I need a visit to the osteopath now…
Stayed 3 nights in Feb 2024
Response from Reception on 29 Feb 2024
Hello Karen,Thank you for the feedbackWelcome back next time you visit osloKind regards,Front desk

10/10 Excellent

AMIT

Liked: Cleanliness, staff & service, property conditions & facilities
It is centrally located. We visited in December so the Christmas markets were right opposite. Lived every thing about the hotel
Stayed 2 nights in Dec 2023
Response from Front Desk on 3 Feb 2024
Thank you for taking your time to give us feedback regarding your stay. I am glad to learn you enjoyed your visit, and I hope we will have the pleasure of welcoming you back in the future!

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Front Desk on 23 Jan 2024
Takk for at du tok deg tid til å svare på vår undersøkelse. Jeg er glad for å høre at du var fornøyd med oppholdet ditt. Velkommen tilbake neste gang!

6/10 Okay

Thomas

Travelled with family
Liked: Cleanliness, staff & service
Wifi didn't work and internal radiator heat was not adjustable. Made the room extremely hot.
Stayed 4 nights in Jan 2024
Response from Front Desk on 13 Jan 2024
Hello Thomas,Thank you for taking your time to respond to our survey. I appreciate your feedback, and we will look into the mentioned comments to improve for the future. I hope we will have the pleasure of welcoming you back the next time you are in Oslo.Best regards,XuexueReception

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is nothing but pure class that even the most elite of dignitaries would be impressed with. Incredible lobby, rooms, restaurants and staff.
Stayed 1 night in Dec 2023
Response from Frontdesk on 10 Jan 2024
Dear MichaelThank you for taking your time to give us feedback regarding your stay. I am glad to learn you enjoyed your visit, and I hope we will have the pleasure of welcoming you back in the future!Kind regardsFrontdeskMerete

10/10 Excellent

Ethan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think I was expecting more from the Grand Hotel. I found our other hotels in Oslo to have better rooms, breakfast, and amenities for cheaper. Hotel Bristol was much better.
Stayed 2 nights in Dec 2023
Response from M. on 9 Jan 2024
Dear EthanThank you for taking your time to respond to our survey. I appreciate your feedback, and we will look into the mentioned comments to improve for the future. I hope we will have the pleasure of welcoming you back the next time you are in Oslo.Kind regardsFrontdeskMerete

6/10 Okay

Shadi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The good location and good personals. The receptionist and restaurant and bar staff are very professional,kind and helpful. The room was good and clean but after the first day ,they didn’t clean properly. The swimming pool wasn’t open in Christmas time and even the first day was open ,had got problem and they did repair and was close.
Stayed 3 nights in Dec 2023
Response from M. on 9 Jan 2024
Dear ShadiThank you for taking your time to respond to our survey. I appreciate your feedback, and we will look into the mentioned comments to improve for the future. I hope we will have the pleasure of welcoming you back the next time you are in Oslo.Kind regardsFrontdeskMerete

10/10 Excellent

H. Miriam

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very pleasant inside as well as outside. The doors of the hotel-rooms reminded me of the doors of a similar luxury Hotel in Lake Louise Canada. It is clean and the service personell are friendly and relaxed. We traveled with a cat and were assigned a special room for that that instead of carpeting has a pleasant clean wooden floor. If I have any complaints, it was that the plumbing of our bathroom needed to be fixed. Otherwise, since this probably was just an occasional error, we strongly recommend this hotel. Location could not be better right in the center of Oslo between the Royal Palace and the Parliament buildings with the shopping right around the corner. If you go for New Years Eve remember that everything is closed on New Years Eve and New Years Day.
Stayed 3 nights in Dec 2023
Response from M. on 9 Jan 2024
Dear MiriamThank you for taking your time to give us feedback regarding your stay. I am glad to learn you enjoyed your visit, and I hope we will have the pleasure of welcoming you back in the future!Kind regardsFrontdeskMerete

2/10 Terrible

DAVID, Spring

Stayed 2 nights in Jan 2024
Response from Front Desk on 30 Jan 2024
Dear David,Thank you for taking your time to answer our survey. I am sorry to learn you were not satisfied with your stay, and I apologise for this. However, we appreciate your feedback, and we will improve for the future.

10/10 Excellent

Oded

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Frontdesk on 10 Jan 2024
Dear OdedThank you for taking your time to give us feedback regarding your stay. I am glad to learn you enjoyed your visit, and I hope we will have the pleasure of welcoming you back in the future!Kind regardsFrontdeskMerete

8/10 Good

Yuting

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Henriette, Front Office Manager on 24 Jan 2024
Dear Yuting, Thank you for taking your time to review your stay, we do appreciate it! We are happy to learn that you had a wonderful stay here with us, and we are looking forward to welcome you back!Kind regards,

10/10 Excellent

Li Li

Stayed 1 night in Dec 2023
Response from Frontdesk on 10 Jan 2024
Dear LiThank you for taking your time to give us feedback regarding your stay. I am glad to learn you enjoyed your visit, and I hope we will have the pleasure of welcoming you back in the future!Kind regardsFrontdeskMerete

8/10 Good

ali

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
great stay
Stayed 2 nights in Dec 2023
Response from Henriette, Front Office Manager on 24 Jan 2024
Dear Ali,Thank you for taking your time to review your stay here with us at Grand Hotel Oslo, We are happy to learn that you had a good stay here with us. We look forward to welcome you back! Kind regards,

10/10 Excellent

alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You won’t be disappointed
My favourite hotel anywhere
Stayed 2 nights in Dec 2023
Response from Henriette, Front Office Manager on 24 Jan 2024
Dear Alan, We are so happy to learn that you have chosen Grand Hotel Oslo as your favourite hotel! We are glad you enjoyed your stay, and we do hope to welcome you back some time soon! Kind regards,

6/10 Okay

asfaw, San Diego

Liked: Cleanliness, property conditions & facilities
Well maintained historic building. Employees are very professional and helpful. Unfortunately the rooms I saw have only showers - no bath. One has to walk a short stairs up to access elevators from the lobby, making it difficult for elderlies or for people with heavy bags. Hallways also have random stairs. Usually there is no bellman in the lobby, and it can be a hassle to open the heavy entrance doors. The front entrance would benefit from a redesign to limit cold air draft in the bar.
Stayed 7 nights in Nov 2023
Response from Henriette, Front Office Manager on 24 Jan 2024
Dear, Thank you for taking your time to review your stay here with us. I am sorry to learn that your stay was not as expected. We do hope to welcome you back to show you more of the benefits of staying in our 150 year old Grand. And please just let us know in advance if you would like a room with a bathtub. Kind regards,

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stafff My only concern was the bed was too soft and my back hurt in the morning Wonderful hotel
Stayed 5 nights in Nov 2023
Response from Henriette, Front Office Manager on 24 Jan 2024
Dear James, I am thrilled to learn that you had a wonderful time visiting us here at Grand Hotel Oslo! Please let us know the next time you visit that you prefer a firmer bed, and we will try our best to make you feel more comfortable!We look forward to welcome you back! Kind regards,

10/10 Excellent

Andrew

Stayed 1 night in Nov 2023
Response from Frontdesk on 10 Jan 2024
Dear AndrewThank you for taking your time to give us feedback regarding your stay. I am glad to learn you enjoyed your visit, and I hope we will have the pleasure of welcoming you back in the future!Kind regardsFrontdeskMerete

10/10 Excellent

Alan, New York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Book a junior suite. Modern, elegant and spacious. A beautiful old property with updated amenities.
Stayed 3 nights in Nov 2023
Response from Thomas on 29 Nov 2023
Dear Alan,Thank you for taking your time to give us feedback regarding your stay. I am glad to learn you enjoyed your visit, and I hope we will have the pleasure of welcoming you back in the future!

10/10 Excellent

Tia

Stayed 2 nights in Nov 2023
Response from Frontdesk on 10 Jan 2024
Dear TiaThank you for taking your time to give us feedback regarding your stay. I am glad to learn you enjoyed your visit, and I hope we will have the pleasure of welcoming you back in the future!Kind regardsFrontdeskMerete

10/10 Excellent

Jessica, bratenahl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay. Best location.
Stayed 2 nights in Nov 2023
Response from Thomas on 15 Nov 2023
Dear Jessica,Thank you for taking your time to give us feedback regarding your stay. I am glad to learn you enjoyed your visit, and I hope we will have the pleasure of welcoming you back in the future!

8/10 Good

C

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the heated bathroom floors!
Stayed 1 night in Oct 2023
Response from Front desk on 30 Oct 2023
Dear Costumer,Thank you for your kind feedback.I hope we will have the pleasure of welcoming you back in the future.

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful 200 year old hotel, immaculately maintained. In the heart of the city next to the impressive Norwegian Parliament Building. Amazing smorgasbord breakfast in the Grand Palace Cafe was a highlight of my visit.
Stayed 1 night in Oct 2023
Response from Front Desk on 7 Nov 2023
Dear ,Thank you for taking your time to give us feedback regarding your stay. I am glad to learn you enjoyed your visit, and I hope we will have the pleasure of welcoming you back in the future!

8/10 Good

Arran, London

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property, beautiful hotel and bar with good breakfast.
Stayed 3 nights in Oct 2023
Response from Front desk on 30 Oct 2023
Dear Arran,Thank you for your kind feedback.I hope we will have the pleasure of welcoming you back in the future.

10/10 Excellent

Aadarshpreet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff and everything is walking distance, restaurants and museums etc
Stayed 10 nights in Sep 2023
Response from Front desk on 30 Oct 2023
Dear guest,Thank you for your kind feedback.I hope we will have the pleasure of welcoming you back in the future.

10/10 Excellent

Kalyan, Houston

Stayed 4 nights in Oct 2023
Response from Front desk on 30 Oct 2023
Dear Kalyan,Thank you for your kind feedback.I hope we will have the pleasure of welcoming you back in the future.

6/10 Okay

shawn, MIDLOTHIAN

Liked: Staff & service
Construction out our windows started at 7:00 in the morning. It was a loud grinding sound. There was no notice provided on the website of this construction which could be heard 7 stories up. When brought up to the front desk there was no accommodation made. The basic response: “ we cannot control the construction noises outside.” It was a disappointing end to a week long trip made through multiple Expedia bookings.
Stayed 1 night in Oct 2023
Response from Henriette on 18 Oct 2023
Dear Shawn, Thank you for taking your time to review your stay here with us at Grand Hotel Oslo. I am sorry to learn that you did not have a good stay, since you got woken up by the construction noise. Unfortunately the company on the other side of the street had not informed us that they were going to renovate and make noice early in the morning. If we had known we would of course have given you room in another side of the hotel, and asked them to start with the noise later in the day. It is understandable that this gave a bad ending to your trip. However, we do hope for your understanding that this unfortunately was out of our control, and that if you come back to Oslo we will have the pleasure of welcome you back. Kind regards,HenrietteFront Office Manager

8/10 Good

Bill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideth was amazing. She went well above her requirements when checking us in. Super friendly and helpful!! Room could have been cleaner! Removal of carpet stains is a start/must! Great staff!!
Stayed 1 night in Oct 2023
Response from Johannes on 16 Oct 2023
Dear BillThank you for taking your time to respond to our survey. I appreciate your feedback, and we will look into the mentioned comments to improve for the future. I hope we will have the pleasure of welcoming you back the next time you are in Oslo.Kind RegardsJohannesFront Desk

10/10 Excellent

Eilif

Stayed 2 nights in Oct 2023
Response from Henriette on 18 Oct 2023
Dear Eilif,Thank you for taking your time to review your time here with us. I am happy to learn that you had a Grand-Stay! Kind regards,HenrietteFront Office Manager

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel was perfect! The location is unbeatable, the staff was professional, friendly and extremely helpful, and the hotel was very comfortable and beyond beautiful. It is now my favorite hotel. Ever. First time to Oslo and was very impressed.
Stayed 1 night in Sep 2023
Response from Selma on 27 Sept 2023
Dear, JillThank you for taking your time to respond to our survey. I appreciate your feedback, and we will look into the mentioned comments to improve for the future. I hope we will have the pleasure of welcoming you back the next time you are in Oslo.Kind regards

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Front desk on 17 Sept 2023
Dear Greg,Thank you for taking the time to review.We appreciate the positive feedback, and hope to welcome you back in the future!Kind regards, Front desk team

6/10 Okay

Jonathan, London

Travelled with family
Disliked: Amenities
A hotel with ideas of grandeur where building works are disruptive (particularly at 4am through the loading bay) and breakfast is served in an adjacent restaurant where the staff don’t care who the clients are. Disappointing.
Stayed 2 nights in Aug 2023
Response from Front desk on 17 Sept 2023
Dear Jonathan,Thank you for taking the time to review. We are sad to hear of your poor experience, and will send your feedback to the relevant departments to seek improvement. Kind regards, Front desk team

6/10 Okay

Brant

Travelled with partner
Disliked: Property conditions & facilities
Extremely small rooms, lobby bar closes early, old, nothing remarkable
Stayed 3 nights in Aug 2023
Response from Selma on 29 Aug 2023
Dear BrantThank you for taking your time to answer our survey. I am sorry to learn you were not satisfied with your stay. I can see that there are several points where we failed to meet your expectations, and I apologise for this. However, we appreciate your feedback, and we will look into the mentioned comments to improve for the future, and not make the same mistakes again. I hope we will have the opportunity of welcoming you back the next time you are in Oslo so we can show you the hotel from a better side.Kind regardsFront desk

8/10 Good

Rob

Stayed 3 nights in Aug 2023
Response from Front Desk on 6 Oct 2023
Dear Rob,Thank you for your kind feedback.I hope we will have the pleasure of welcoming you back in the future.Kind regardsFront Desk

10/10 Excellent

wendy, Edmonds

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people were simply fabulous
Stayed 4 nights in Aug 2023
Response from Selma on 22 Sept 2023
Dear, WendyThank you for taking your time to respond to our survey. I appreciate your feedback. I hope we will have the pleasure of welcoming you back the next time you are in Oslo.Front desk

10/10 Excellent

Beverly, San Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Front Desk on 6 Oct 2023
Dear Reverly,Thank you for your kind feedback.I hope we will have the pleasure of welcoming you back in the future.Kind regardsFront Desk

10/10 Excellent

Hugh

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location! Central to everything.
Stayed 2 nights in Aug 2023
Response from Selma on 22 Sept 2023
Dear, HughThank you for taking your time to respond to our survey. I appreciate your feedback. I hope we will have the pleasure of welcoming you back the next time you are in Oslo.Kind regards

8/10 Good

Mike

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, decent bed, likely better value properties nearby.
Stayed 4 nights in Aug 2023
Response from Selma on 22 Sept 2023
Dear Mike,Thank you for taking your time to answer our survey. I am sorry to learn you were not satisfied with your stay. I can see that there are several points where we failed to meet your expectations, and I apologise for this. However, we appreciate your feedback, and we will look into the mentioned comments to improve for the future, and not make the same mistakes again. I hope we will have the opportunity of welcoming you back the next time you are in Oslo so we can show you the hotel from a better side.Kind regards

10/10 Excellent

Angelina

Stayed 1 night in Aug 2023
Response from Front Desk on 6 Oct 2023
Dear Angelina,Thank you for your kind feedback.I hope we will have the pleasure of welcoming you back in the future.Kind regardsFront Desk

8/10 Good

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is the BEST.The breakfast was good ,could be better.No egg station and poor selection of danishes . The rooms are clean and well sized.The bathrooms are clean but with no tubs.The front office reception staff are great !
Stayed 2 nights in Aug 2023
Response from Selma on 27 Sept 2023
Dear, GaryThank you for taking your time to respond to our survey. I appreciate your feedback, and we will look into the mentioned comments to improve for the future. I hope we will have the pleasure of welcoming you back the next time you are in Oslo.Kind regards

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Grand Hotel is simply superb. It's an historic masterpiece. The hotel's ballroom is the location where the Nobel Peace Prize is celebrated, and it's spectacular. The guest rooms are spacious and comfortable, the hotel's location is fantastic - it's very walkable - and there is a beautiful park across the street. When you visit Oslo, stay at the Grand Hotel! It's absolutely wonderful.
Stayed 2 nights in Aug 2023
Response from Selma on 22 Sept 2023
Dear,Thank you for taking your time to respond to our survey. I appreciate your feedback. I hope we will have the pleasure of welcoming you back the next time you are in Oslo.Kind regardsFront desk

8/10 Good

Mohamed, San Diego

Travelled with group
Liked: Cleanliness, staff & service, amenities
The location is great. Plumbing was bad. We had a room with no working shower. We changed to another room with poor draining in the sink.
Stayed 1 night in Aug 2023
Response from Selma on 22 Sept 2023
Dear MohamedThank you for taking your time to answer our survey. I am sorry to learn you were not satisfied with your stay. I can see that there are several points where we failed to meet your expectations, and I apologise for this. However, we appreciate your feedback, and we will look into the mentioned comments to improve for the future, and not make the same mistakes again. I hope we will have the opportunity of welcoming you back the next time you are in Oslo so we can show you the hotel from a better side.Kind regardsFront desk

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Front Desk on 6 Oct 2023
Dear Wayne,Thank you for your kind feedback.I hope we will have the pleasure of welcoming you back in the future.Kind regardsFront Desk

10/10 Excellent

marina

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Front desk on 8 Aug 2023
Dear Marina,Thank you for taking your time to give us feedback regarding your stay. I am glad to learn you enjoyed your visit, and I hope we will have the pleasure of welcoming you back in the future!

10/10 Excellent

Thomas

Stayed 3 nights in Aug 2023

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly and helpful staff. Many good breakfast options. Lovely bar and restaurant, excellent food. We would return.
Stayed 2 nights in Jul 2023
Response from Front desk on 4 Aug 2023
Dear guest,Thank you for taking the time to tell us about your experience, we are delighted to hear that you had a nice time with us :) We hope to welcome you back in the future!Kind regards, Front desk team

10/10 Excellent

Kevin, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Grand was an exceptional stay. Beautiful room, comfortable bed, excellent service. Only complaint was lack of vegetarian options at the cafe.
Stayed 1 night in Jul 2023
Response from Reception on 26 Jul 2023
Hello sir,Thank you so much for the good feedback. We will bring the information on to the cafe.Welcome back next time you are in Norway :)Kind regards,Front desk