Restaurant

Reviews of ibis Styles Osaka Namba

3 out of 5
ibis Styles Osaka Namba
2-13 Soemon-cho, Chuo-ku, Osaka, Osaka-fu

Reviews

8.0

Very good

Rating 10 - Excellent. 351 out of 1006 reviews" "
Rating 8 - Good. 416 out of 1006 reviews" "
Rating 6 - Okay. 153 out of 1006 reviews" "
Rating 4 - Poor. 57 out of 1006 reviews" "
Rating 2 - Terrible. 29 out of 1006 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

JAYSON

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities
Tiny room to be expected in the heart of Osaka. Only thing bothered me is the memo when u enter your room and says they are not responsible for theft inside your room So I assumed this maybe a past problem here if not why make it obvious w the sign? We stayed for 2 nights and opted now to get our room cleaned due to the sign. But they still went in our room and cleaned it which bothered me even though they did a good job cleaning it. The breakfast was mediocre but w many things closed that early it does the job. There is a 7 eleven next to it which helps. But what helps this hotel is its location. Dotonbori street is very close so which makes up for the small space. The staff was friendly and helpful. They spoke English very well I do recommend this place if you are just staying a night or two
Stayed 2 nights in Mar 2024

6/10 Okay

The Rambling

Travelled with family, Travelled with partner, Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness
The beds were very uncomfortable and our bathroom had mold. The staff was exceptional and cleaned as much of the mold as they could. Really close to a ton of great food.
Stayed 3 nights in Mar 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Ibis Styles Osaka Nanba on 27 Jan 2024
Thank you for the review and score.Best regards

8/10 Good

Dai

Liked: Staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Ibis Styles Osaka Nanba on 27 Jan 2024
Thank you for the score review.We appreciate it.Best regards

6/10 Okay

William

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
The room in which the water dispenser is located on the 4th floor is very musty and has black mold on the walls. The room should be refurbished to prevent potential health hazards to customers.
Stayed 5 nights in Dec 2023
Response from Ibis Styles Osaka Nanba on 13 Dec 2023
Thank you for staying at our hotel.We will try our best to improve things more better.Best regards

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible location right in the heart of Doutonbari area. So many restaurants and shops, lots of people watching!
Stayed 2 nights in Nov 2023
Response from Ibis Styles Osaka Nanba on 1 Dec 2023
Thank you for staying at our hotel.We thank you for writing a review to us.Best regards

10/10 Excellent

Rafael

Stayed 6 nights in Nov 2023
Response from Ibis Styles Osaka Nanba on 12 Nov 2023
Thanks for the score review.We appreciate your consideration.Best regards

10/10 Excellent

Aarin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Close to Dotonbori. The room was clean and if you just need a place to sleep, this is the place to go
Stayed 2 nights in Oct 2023
Response from IBIS STYLES OSAKA NAMBA on 5 Nov 2023
Thank you for the wonderful review.We hope to see you again.Best regards

10/10 Excellent

Aubrie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, service, and location
Stayed 4 nights in Oct 2023
Response from Ibis styles Osaka Namba on 25 Oct 2023
Thank you for the wonderful review.We appreciate your concern.If you have another chance please come again.Best regards

6/10 Okay

Marian

Liked: Cleanliness
Good location. Very dated hotel. Not much service as mentioned by main desk they are short staffed.
Stayed 4 nights in Oct 2023
Response from Ibis styles Osaka Namba on 20 Oct 2023
Thank you for staying at our hotel.We will try to improve the skills.Best regards

2/10 Terrible

eric sang, los angeles

Dirty ,old . Area sucks surrounding there
Stayed 5 nights in Sep 2023
Response from Ibis Styles Osaka Namba on 30 Sept 2023
We are very sorry about the terrible experience.For our hotel we will improve the skills.Best regards

6/10 Okay

Betty

Travelled with family
Disliked: Cleanliness, amenities
It’s indicated that there’s a safe in the room when I booked. But I was told that they only have safe at the front desk. Very inconvenient.
Stayed 5 nights in Sep 2023
Response from Ibis Styles Osaka Namba on 23 Sept 2023
Thank you for staying at our hotel.We are very sorry about the safety box information.There was a misunderstanding so we will modify the details.Best regards

8/10 Good

Veronica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet area. Staff very helpful . Area is walkable and convenient to transit.
Stayed 3 nights in Aug 2023
Response from Ibis Styles Osaka Nanba on 3 Sept 2023
Thank you the wonderful review.We hope to see you again.The review will be shared to our team.Best regards

6/10 Okay

Aarti

Stayed 2 nights in Aug 2023
Response from Ibis Styles Osaka Namba on 14 Sept 2023
Thank you for the score review.We will try to improve things more better.Best regards

10/10 Excellent

KARUNA

Location is very good for travelers Price is reasonable
Stayed 3 nights in Jul 2023
Response from Ibis Styles Osaka Nanba on 29 Jul 2023
Thank you for the review.We appreciate the wonderful review that you wrote to us.If you have another chance please stay at our hotel again.Best regards

10/10 Excellent

Alvin

Stayed 4 nights in Jul 2023
Response from Ibis Styles Osaka Nanba on 27 Jul 2023
Thank you for the grade review.We appreciate it.Best regards

4/10 Poor

Verified traveller

Liked: Staff & service
The location was great, it was in the heart of Dontonburi. The staff was also really nice and helpful. However, the hotel is pretty old and not the cleanest. They also didn't clean our room (they only clean every 3 nights) which would have been fine if they gave us fresh towels every day.
Stayed 3 nights in May 2023
Response from Ibis Styles Osaka Nanba on 4 Jun 2023
Thank you for the review.We apologize about what happened during your stay.The information will be shared to the cleaning company.Best regards

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
The bathroom is a bit smelly.
Stayed 2 nights in May 2023
Response from Ibis Styles Osaka Nanba on 29 May 2023
Thank you writing down the review.The review that you wrote to us was very important.We are very sorry about what happened during your stay.The information will be informed to the cleaning company.Best regards

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Ibis Styles Osaka Nanba on 29 May 2023
Thank you very much for staying at our hotel.We will be waiting for your future .Best regards

2/10 Terrible

Christine

Disliked: Cleanliness, staff & service, property conditions & facilities
What a terrible hotel. Dirty, grungy, and instead of a queen bed they just put two twin beds together. Like what.. Avoid, definitely the worst hotel i’ve been in Japan so far. Overpriced and small. I paid more hoping for a nicer stay. Nope.
Response from Ibis Styles Osaka Nanba on 27 May 2023
Thank you for writing the review.We apologize for what happened during your stay.For the cleaning we will inform this to the cleaning companyBest regards

4/10 Poor

Venus

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
We have stayed at a few Ibis styles properties in the past that we enjoyed but this one was terrible!!! Like many reviews have stated, the room was dirty and the sewage smell was really bad. If it wasn’t for the location we would have left after the 1st night. The room is super small (can barely fit our luggages), the hairdryer was damaged, the walls have mold, dust everywhere and there were some questionable stains on the curtains (these drape over one side of the bed). Would upload the pics of how gross it was if I could. It just feels like the staff doesn’t keep the place clean. Will not come back to this particular hotel if we stay in Osaka.
Stayed 4 nights in May 2023
Response from Ibis Styles Osaka Nanba on 29 May 2023
Thank you for staying at our hotel.We are very sorry about what happened during your stay.For the room we will show this to the cleaning company.Your review was necessary to us.Best regards

8/10 Good

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is in a great location for food and shopping. Our room was nice, however the bathroom is a bit outdated and had a bad smell to it constantly like old fried food. Not sure if it was coming from the vent but it was quite unpleasant.
Stayed 2 nights in May 2023
Response from Ibis Styles Osaka Nanba on 29 May 2023
Thank you for staying at our hotel.We apologize about what happened during your stay.The bathroom seemed to have a bad smell.We are going to inform this to the cleaning company.The review that you wrote was a important detail.Best regards

6/10 Okay

Caithlin

Travelled with partner
Liked: Staff & service
Whilst this hotel is fairly new, clean and modern, it is right in the Dotombori nightclub hub of Osaka. It was very loud every night, all night long. When we stepped out in the morning, most clubs were still going. This may not bother others but it wasn’t for us. We booked a room with a queen sized bed and got a room with two singles shoved together. The bed and pillows were incredibly uncomfortable and the room was tiny (but this is quite typical of big city hotel rooms in Japan). The TV did not have English channels nor any streaming services or screen sharing functions, we wished we’d brought our Chromecast. The hotel had free, password protected wifi. Check in was quick and easy and staff were polite and prompt. We were charged an additional fee of 100¥ per person per night upon check-in. There were facilities (laundromat) on the 8th floor which was great and there is a 7 Eleven next door which was very convenient - their range of instant ramen was next level! The hotel is a ten minute walk from any train station, so be prepared for a battle to get your luggage to/from the train through hoards of pedestrians on the streets. Our room was cleaned the first night upon request, but not the following two nights, despite us leaving the door hanger requesting fresh towels and an emptied bin. If we were to return to Osaka, we would stay near Namba Train Station, which is much quieter, close to the train, and a cleaner/nicer area, just ten minutes’ walk from this location.
Stayed 3 nights in May 2023
Response from Ibis Styles Osaka Nanba on 31 May 2023
Thank you for staying at our hotel.The review will be shared to our company.We are sorry about the pillows.The information will be reported so we will try to change the pillow sizes.Best regards

4/10 Poor

Christopher

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
In terms of cleanliness, not what I expected from Japan. Rooms are cleaned every 3 days even if you request for it, they will just change your towels and empty garbage. While doing so, they even left our room open for the whole 10 hours that we are not there. Good thing that nothing was stolen or missing, but leaving your room open is just a terrible mistake that should not even occur in the first place. Staff should be aware of safety, it should be the priority. The hotel needs some renovation as well, it is old, bathroom smells every time you flush. The only thing I like is the location, it is step away from dining options. Other than that, I'm not comfortable staying at this hotel
Stayed 3 nights in Apr 2023
Response from Ibis Styles Osaka Nanba on 31 May 2023
Thank you for the information that you wrote down.We apologize for what happened during your stay.The review that you wrote will be informed to our company and to the cleaning company.Improvement is needed so from now on we will be careful about these details.Best regards

2/10 Terrible

Cari L

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel was absolutely filthy. The bathroom smelled like urine and dead fish. The twin beds were actually camping cots and were only about 18 inches wide. If you try to turn over, you would fall off. The counter in the bedroom was taped together with scotch tape that was peeling off. Although they claim to be a non-smoking room, the room smelled of stale smoke. We immediately went to the front desk and demanded a refund. We could not even spend one night in this hotel. The location is in the middle of an area with extreme nightlife. The photographs on the website are completely false. They claim to have put us in one of the nicest rooms. But our room looks nothing like anything on the website. There’s no mention of the extreme noise and nightlife in the area. So unless you’re 20 and looking to party all night long, this hotel is not for you .
Stayed 4 nights in Apr 2023
Response from Ibis Styles Osaka Nanba on 1 Jun 2023
We apologize about what happened during your stay.The review will be shared to the company.For the organization we will improve these details.Please forgive the hotel.Best regards

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
so friendly
Stayed 4 nights in Apr 2023
Response from Ibis Styles Osaka Nanba on 29 May 2023
Thank you for staying at our hotel.If you have another opportunity we will see you in the near future again.Best regards

6/10 Okay

Christopher

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is step away from Dotonbori, good for shopping and dining. The price was cheap so don't expect much. The facility itself is old and our bathroom have some dark spots (mold) in the tub and carpet in the room have stain. If you flush the toilet, you could smell the sewage. The room is very small for 3 people. In the ads, it says good for 3 people but in reality, it can't fit 3 people. If you are on a budget, this hotel is really good but cleanliness wise, it is not. The room are also cleaned every 3 days and not daily so it make sense. I am not happy with my stay.
Stayed 1 night in Apr 2023
Response from Ibis Styles Osaka Nanba on 1 Jun 2023
We are very sorry about what happened during your stay.The review that you wrote will be shared to our company and to the cleaning company.For the hotel discussion is needed so we are going to discuss this once.Best regards

4/10 Poor

Maria Aurea

Stayed 1 night in Apr 2023
Response from Ibis Styles Osaka Nanba on 1 Jun 2023
We are very sorry.Because your stay did not sound wonderful.Best regards

2/10 Terrible

Christopher

Stayed 4 nights in Apr 2023
Response from Ibis Styles Osaka Nanba on 1 Jun 2023
We are very sorry about your stay.The service grade was bad.So we will try to improve it.Best regards

8/10 Good

PEI HAR

Stayed 4 nights in Apr 2023
Response from Ibis Styles Osaka Nanba on 1 Jun 2023
Thank you for the review grade.We appreciate it.Best regards

6/10 Okay

albert

Disliked: Cleanliness
Good location but room needs deep cleaning
Stayed 5 nights in Mar 2023
Response from Ibis Styles Osaka Nanba on 31 May 2023
We apologize about what happened during your stay.The review will be shared to our company.Improvement is needed so we will have to be more patient.Thank you for the opinion.Best regards

10/10 Excellent

Maria Evita

Stayed 4 nights in Mar 2023
Response from Ibis Styles Osaka Nanba on 7 Jun 2023
Thank you for the grade review.We appreciate it.Best regards

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
After staying in two other Ibis Styles hotels in different cities, this location was the lesser of the three. But conveniently located in Dotonburi and had all the necessities, I have nothing to complain about.
Stayed 2 nights in Mar 2023
Response from RAJIKA on 11 Mar 2023
Dear Guest,Thank you for staying with IBIS hotel and positive feedback. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Front Staff

8/10 Good

CH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very small, but the location is perfect. It is clean and the staff is very helpful. No much negative comments, it is acceptable with this price!
Response from RAJIKA on 11 Mar 2023
Dear guest,Thank you for staying with us and positive feedback. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Front Staff

10/10 Excellent

ALFONSO HUBERTO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel.
Stayed 6 nights in Feb 2023
Response from RAJIKA on 11 Mar 2023
Dear guest,Thank you for staying with us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Front Staff

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 2 nights in Jan 2023
Response from Ibis Styles Osaka Nanba on 7 Jun 2023
Thank you for the grade review.We appreciate it.Best regards

4/10 Poor

Benedict

Disliked: Cleanliness, property conditions & facilities, room comfort
Eco-friendly vs. Cleanliness
I stayed in this hotel several times in the past and loved its convenience to restaurants, subway stations, and shops. However, the most recent experience had me reconsidered whether I will return next time. Upon check-in, the front desk informed me that my room would be cleaned (i.e towels and linens, etc.) on every third day of my stay. I guess they are trying to be more eco-friendly, which is totally understandable. However, when I entered my room I was shocked at dirty the room was. Without the need for me to move any furniture around, I easily spot dust and hair along the baseboards. The fact that the baseboards are of the darker shade, any dust become more visible. Perhaps, the hotel seriously need to rethink their initiative of being eco-friendly versus being clean. I have to say that I dare not to walk bare feet on those carpets knowing how unclean the room is.
Stayed 4 nights in Dec 2022

10/10 Excellent

Michael

Stayed 1 night in Aug 2022

6/10 Okay

John

Stayed 2 nights in Dec 2022

10/10 Excellent

WAI CHUN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2022

4/10 Poor

doosuek, kyungnam

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Only location was good.
Stayed 1 night in Nov 2022

10/10 Excellent

Jiun Sian

Stayed 4 nights in Nov 2022

4/10 Poor

Jantzen

Stayed 4 nights in Nov 2022

6/10 Okay

akito

Travelled with group
Groups 15pax
Both the front desk and the reservation are inexperienced. Great location but poor service. No next time.
Stayed 1 night in Nov 2022

10/10 Excellent

Eri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good stay and deal was one of the bests.
Stayed 3 nights in Aug 2022

6/10 Okay

Wouter

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The bed post was dusty, and the floor under the bed was very dirty and dusty, affecting my airways (nose and throat)
Stayed 5 nights in May 2022

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

8/10 Good

Shigehiro

Travelled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2021