Desk, blackout curtains, soundproofing, iron/ironing board

Reviews of Hotel new Hankyu Osaka Annex

3.5 out of 5
Hotel new Hankyu Osaka Annex
1-8-1 Shibata, Kita-ku, Osaka, Osaka-fu

Reviews

7.8

Good

Rating 10 - Excellent. 274 out of 1003 reviews" "
Rating 8 - Good. 445 out of 1003 reviews" "
Rating 6 - Okay. 212 out of 1003 reviews" "
Rating 4 - Poor. 49 out of 1003 reviews" "
Rating 2 - Terrible. 23 out of 1003 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Andreana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, especially for its price. Staff were very accommodating when we accidentally sent our luggage there a day early; they could all speak great English. Walking distance to 2 different train stations, Grand Front mall (which has every store you'd need), and convenience stores.The hotel itself is quiet but very close to some late-night eats and busy areas. Only downside is the laundry is a bit on the pricey side at the hotel and the nearest laundromat is a bit of a walk, so keep that in mind if you're planning on doing laundry.
Stayed 4 nights in Mar 2024
Response from Hotel New Hankyu Annex on 4 Apr 2024
Thank you for your stay and for taking the time to write this review.We are honored to receive your words of praise.Thank you for the improvements you have made regarding the laundry. We will take your feedback into consideration for future reference.Our entire staff will continue to work on improving our services and enhancing the facilities in the hotel to make your stay even more convenient and comfortable.We look forward to welcoming you back for another visit.

10/10 Excellent

Stanley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable distance from Osaka-Umeda Station. Easy access to shopping district, a variety of dinning options and safe.
Stayed 6 nights in Dec 2023
Response from Hotel New Hankyu Annex on 29 Mar 2024
Thank you very much for staying at Hotel New Hankyu Annex. Once again, thank you for choosing our hotel. We are glad to know that you were satisfied during the stay.We look forward to seeing you back again on your next trip to Osaka.

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

8/10 Good

Christina

Liked: Cleanliness
Stayed 2 nights in Feb 2024

6/10 Okay

Roy

Travelled with family
Liked: Cleanliness, staff & service
.
Stayed 2 nights in Dec 2023

2/10 Terrible

REIKO

Stayed 1 night in Jan 2024

6/10 Okay

Brennan

Travelled with family
Liked: Cleanliness, staff & service
Location is very convenient to train, eating and shopping. Rooms are just very very small.
Stayed 4 nights in Dec 2023
Response from Shin Hankyu Hotel Annex Front Desk on 1 Jan 2024
Thank you very much for staying at the Shin Hankyu Hotel Annex.Our entire staff is very pleased that our hotel's location was helpful to your trip.We will continue to make every effort to satisfy our guests.

8/10 Good

Oi Suen Elsie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 4 nights in Nov 2023
Response from HOTEL new HANKYU Annex on 17 Nov 2023
Thank you for staying at our hotel.We look forward to seeing you soon on your next visit.

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location with comfortable beds
Located close to JR Osaka station and only a short walk from JR Shin-Osaka (where the Shinkansen stops), this hotel offers clean, comfortable rooms. Through their partner hotel, they offer a choice of set or buffet breakfast (and the buffet selection is huge). This hotel is a great base for exploring Osaka, especially being close to the subway too.
Stayed 2 nights in Oct 2023
Response from HOTEL new HANKYU Annex on 4 Nov 2023
Thank you very much for having us stay at our hotel.Thank you for choosing our hotel from among the hotels in Japan.We will continue working to become a hotel that will be selected by many people in the future.We sincerely look forward to your visit.

10/10 Excellent

Brian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel, good price. Helpful and friendly staff
Stayed 4 nights in Oct 2023
Response from Hotel New Hankyu Annex on 17 Oct 2023
Thank you very much for your stay and for writing this review.I am honored to receive the words of praise. All of our staff will continue to improve our services and strive to ensure that our customers have a comfortable stay.We look forward to your next visit.

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our only complaint was the bathroom light was too dim for shaving.
Stayed 5 nights in Oct 2023
Response from Hotel New Hankyu Annex on 13 Oct 2023
Thank you very much for your stay and for taking the time to write this review.We apologize for the inconvenience caused by the dim lighting.We take your review as valuable feedback and will work to improve the facilities in the hotel in the future. We look forward to welcoming you back for another visit.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near the subway and train station. 1320 yen breakfast which is decent. Small room but at least the beds are put together. Air-conditioning works well. Vending machines inside the hotel for comfort. Tons of places to eat near by.
Stayed 5 nights in Jul 2023
Response from Hotel New Hankyu Annex Front Desk on 2 Aug 2023
Thank you for your stay and review.We will take your review as valuable feedback and work to improve our hotel facilities and breakfast.All of our employees will also continue to improve our services.We look forward to welcoming you back for another visit.

10/10 Excellent

Ryoichi

Stayed 6 nights in Jun 2023
Response from 新阪急ホテルアネックス フロント on 30 Jun 2023
この度は新阪急ホテルアネックスにご滞在いただきありがとうございます。ご宿泊中はご満足いただけた様子で大変嬉しく思います。今後もサービスの向上を目指し精進して参りますので、お客様のまたのご利用をスタッフ一同心よりお待ちしております。

8/10 Good

June

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Although it was an annex, it was still convenient. Infact, it's quieter and just only a 2mins walk away from the main hotel. Breakfast was fabulous - an exquisite spread with Japanese and Western food options. Location is just the ultimate, and airport limousine easily accessible, also train lines at Umeda station accessibility. Food and shopping never ending. Hotel - good service and great housekeeping service. I'm a satisfied customer!
Stayed 5 nights in Jun 2023
Response from 新阪急ホテルアネックス フロント on 13 Jun 2023
Thank you very much for staying our hotel. Once again, thank you for choosing our hotel. We are glad to know that you were satisfied during the stay.We will make further efforts in providing better service, so we look forward to seeing you back again on your next trip to Osaka.

6/10 Okay

Stephen Rosario

Travelled with family
Disliked: Room comfort
Stayed 3 nights in May 2023
Response from Hotel New Hankyu Annex on 7 Jun 2023
Thank you very much for staying our hotel. Based on the opinion received this time, we constantly strive to improve our service even further. We are eagerly waiting for your next arrival. Thank you.

6/10 Okay

CHENGYI

Business traveller, Travelled with partner
Disliked: Staff & service, property conditions & facilities
Room is so small and staff is not so professional
Stayed 2 nights in May 2023
Response from Hotel New Hankyu Annex on 28 May 2023
Thank you very much for staying our hotel.We would like to apologize for the inconvenience caused by the room size and staff behavior.We will try our best to keep our customers happy, so we are eagerly waiting for your next visit.

8/10 Good

Siak Meng

Stayed 2 nights in May 2023
Response from Hotel New Hankyu Annex on 28 May 2023
Thank you very much for staying our hotel.We appreciate you took the time to write this review as well.We are looking forward to see you again.

8/10 Good

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are newer than hotel new hankyu which is a few blocks ahead. Standard rooms are very small but reasonable price at this area. Breakfast is available at the annex building (set meal) or at hotel new hankyu (buffet).
Stayed 1 night in Apr 2023
Response from nax on 25 Apr 2023
Thank you for staying at our hotel.We will continue to make efforts to encourage your satisfaction with customer's .I and all staff are looking forward to meeting you again .

6/10 Okay

Shakil

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Not very welcoming environment
Stayed 2 nights in Apr 2023
Response from nax on 25 Apr 2023
Thank you very much for staying at our hotel the other day.We will strengthen our checking system and we will strive to make improvements as soon as possible.Thank you very much for posting valuable opinion this time.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel and great location. easy to get to by bus from osaka airport. would stay here again.
Stayed 1 night in Mar 2023
Response from Hotel New Hankyu Annex on 6 May 2023
Thank you for your contribution to the review, thanks for the high evaluation. Thank you very much.I heard that you were satisfied, so we are very pleased.We will continue to pursue aiming for hotels that will be selected by many customers in the future.We sincerely look forward to your visit.

8/10 Good

Katrina

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Stayed 2 nights in Apr 2023
Response from Hotel New Hankyu Annex on 6 May 2023
Thank you very much for staying at our hotel the other day.We look forward to the your next visit, and thank you for receiving valuable opinions.Thank you.

4/10 Poor

Jan Wira Gotama

Disliked: Amenities, property conditions & facilities
- Cannot adjust aircon - The room was more expensive than other options, considering it’s size - Room was so tiny considering the prize
Stayed 2 nights in Apr 2023
Response from Hotel new Hankyu Annex on 25 Apr 2023
Thank you for your stay at our hotel. We are extremely sorry and apologize for the inconvenience caused during your stay.Our hotel room temperature is controlled by central controlling system. We are sorry for the in convenience caused.We are eagerly waiting for your next arrival

6/10 Okay

Catherine

Travelled with group
City Stay
Lobby a little bit dim. Doesnt look welcoming.
Stayed 2 nights in Mar 2023
Response from Hotel New Hankyu Annex on 6 May 2023
Thank you very much for staying at our hotel the other day.We will continue to devote our efforts to improving based on your opinions so that we can offer you a better stay.We look forward to the your next visit to Japan, and thank you for receiving valuable opinions.Thank you.

10/10 Excellent

Lai Ling

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I only stayed two nights there, though the hotel isn’t the newest, it’s worthy of its price. Would go again
Stayed 2 nights in Dec 2022
Response from 新阪急ホテルアネックス on 14 Jan 2023
Thank you very much for staying at our hotel the other day.We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future.We look forward to your continued use.

6/10 Okay

Flipper

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The air conditioning was broken during Christmas period. The room is extremely hot. We opened the window but the road was very loud over the nights

10/10 Excellent

Loreto Jr.

Stayed 2 nights in Jun 2022

4/10 Poor

Emiko

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient near train station and shopping streets and staff speaks good English Due to covid 19 the hotel cannot serve buffet breakfast but they are able to refund you if you don’t want the breakfast set. At least they give you a choice. Our second time staying here.
Stayed 2 nights in Mar 2020

6/10 Okay

Verified traveller

Business traveller
Liked: Room comfort
Decaf
it was cold in the room, but even though I turned the air conditioning nob to Max, only the cold air kept coming out. so, next morning, I got a cold by cold room temperature. other than that, the place was fine.
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very small room. But as my main objective to stay in this hotel is to be near to my Airport Limousine early in the morning...so there is nothing much to comment.
Stayed 1 night in Jan 2020

6/10 Okay

Ming Pok

Room is too small. But location is absolutely perfect.
Stayed 6 nights in Jan 2020

10/10 Excellent

Kam, Hong Kong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location. Lots of restaurants nearby. Nice and helpful staffs👍
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and reasonable price. Good value of money
Stayed 5 nights in Dec 2019

10/10 Excellent

Andy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with very good location
Very good location for shopping. Nearby subway station and airport bus service and eatery.
Stayed 4 nights in Dec 2019

6/10 Okay

Verified traveller

Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service is great. Close to multiple train stations. Many food / restaurants around and you will never get hungry. It also very close to a hospital and the hotel have wheelchair to borrow which is a great save for me when my family need it due to unforeseen circumstances.
Stayed 13 nights in Nov 2019

8/10 Good

Chung

Stayed 4 nights in Nov 2019

8/10 Good

Soon hin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Very good location.
Stayed 7 nights in Nov 2019

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
The annex is a little further from Osaka Station than the main hotel but still within walking distance. Lots of shopping nearby and a whole row of eateries just behind the hotel. Room is standard Japanese hotel style small but very cozy and clean and comfortable
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Stayed 4 nights in Nov 2019

10/10 Excellent

Sin Yee Finly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location reasonable price
Stayed 2 nights in Oct 2019

8/10 Good

Andrew, Calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good hotel, it was clean and in a pretty good location.
Stayed 3 nights in Oct 2019

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Was only there for one night but wish it was longer. Great hotel and area
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Cleaniness. Quite difficult to find the hotel . Staff could not speak english.
Stayed 7 nights in Oct 2019
Response from HOTEL new HANKYU ANNEX on 8 Nov 2019
Thank you very much for staying our hotel. We are apologize about the staff couldn't speak English. Thank you very much for your comments. We will try our best to keep our customers happy. We are eagerly waiting for your next stay our hotel.

8/10 Good

EDLINA SOCK P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and value for money
We enjoyed our stay as the location is convenient with variety of dinner places and near the train station. The hotel provided all the toiletries that we needed and room service staff are friendly and prompt with our requests. Maybe I would suggest to provide some sachet of fragrant for hot bath spa.
Stayed 2 nights in Oct 2019

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and convenient access
The hotel is conveniently located in the heart of Osaka shopping area. With lots of food outlets, one will be spoilt for choices!!
Stayed 5 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 4 nights in Sep 2019