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Great hotel, especially for its price. Staff were very accommodating when we accidentally sent our luggage there a day early; they could all speak great English. Walking distance to 2 different train stations, Grand Front mall (which has every store you'd need), and convenience stores.The hotel itself is quiet but very close to some late-night eats and busy areas.
Only downside is the laundry is a bit on the pricey side at the hotel and the nearest laundromat is a bit of a walk, so keep that in mind if you're planning on doing laundry.
Andreana
Stayed 4 nights in Mar 2024
Response from Hotel New Hankyu Annex on 4 Apr 2024
Thank you for your stay and for taking the time to write this review.We are honored to receive your words of praise.Thank you for the improvements you have made regarding the laundry. We will take your feedback into consideration for future reference.Our entire staff will continue to work on improving our services and enhancing the facilities in the hotel to make your stay even more convenient and comfortable.We look forward to welcoming you back for another visit.
Walkable distance from Osaka-Umeda Station. Easy access to shopping district, a variety of dinning options and safe.
Stanley
Stayed 6 nights in Dec 2023
Response from Hotel New Hankyu Annex on 29 Mar 2024
Thank you very much for staying at Hotel New Hankyu Annex. Once again, thank you for choosing our hotel. We are glad to know that you were satisfied during the stay.We look forward to seeing you back again on your next trip to Osaka.
Location is very convenient to train, eating and shopping. Rooms are just very very small.
Brennan
Stayed 4 nights in Dec 2023
Response from Shin Hankyu Hotel Annex Front Desk on 1 Jan 2024
Thank you very much for staying at the Shin Hankyu Hotel Annex.Our entire staff is very pleased that our hotel's location was helpful to your trip.We will continue to make every effort to satisfy our guests.
Located close to JR Osaka station and only a short walk from JR Shin-Osaka (where the Shinkansen stops), this hotel offers clean, comfortable rooms.
Through their partner hotel, they offer a choice of set or buffet breakfast (and the buffet selection is huge). This hotel is a great base for exploring Osaka, especially being close to the subway too.
Joanne
Stayed 2 nights in Oct 2023
Response from HOTEL new HANKYU Annex on 4 Nov 2023
Thank you very much for having us stay at our hotel.Thank you for choosing our hotel from among the hotels in Japan.We will continue working to become a hotel that will be selected by many people in the future.We sincerely look forward to your visit.
Good hotel, good price. Helpful and friendly staff
Brian
Stayed 4 nights in Oct 2023
Response from Hotel New Hankyu Annex on 17 Oct 2023
Thank you very much for your stay and for writing this review.I am honored to receive the words of praise. All of our staff will continue to improve our services and strive to ensure that our customers have a comfortable stay.We look forward to your next visit.
Our only complaint was the bathroom light was too dim for shaving.
Robert
Stayed 5 nights in Oct 2023
Response from Hotel New Hankyu Annex on 13 Oct 2023
Thank you very much for your stay and for taking the time to write this review.We apologize for the inconvenience caused by the dim lighting.We take your review as valuable feedback and will work to improve the facilities in the hotel in the future. We look forward to welcoming you back for another visit.
Near the subway and train station.
1320 yen breakfast which is decent.
Small room but at least the beds are put together. Air-conditioning works well. Vending machines inside the hotel for comfort. Tons of places to eat near by.
Verified traveller
Stayed 5 nights in Jul 2023
Response from Hotel New Hankyu Annex Front Desk on 2 Aug 2023
Thank you for your stay and review.We will take your review as valuable feedback and work to improve our hotel facilities and breakfast.All of our employees will also continue to improve our services.We look forward to welcoming you back for another visit.
Although it was an annex, it was still convenient. Infact, it's quieter and just only a 2mins walk away from the main hotel. Breakfast was fabulous - an exquisite spread with Japanese and Western food options. Location is just the ultimate, and airport limousine easily accessible, also train lines at Umeda station accessibility. Food and shopping never ending. Hotel - good service and great housekeeping service. I'm a satisfied customer!
June
Stayed 5 nights in Jun 2023
Response from 新阪急ホテルアネックス フロント on 13 Jun 2023
Thank you very much for staying our hotel. Once again, thank you for choosing our hotel. We are glad to know that you were satisfied during the stay.We will make further efforts in providing better service, so we look forward to seeing you back again on your next trip to Osaka.
6/10 Okay
Stephen Rosario
Travelled with family
30 May 2023
Disliked: Room comfort
Stephen Rosario
Stayed 3 nights in May 2023
Response from Hotel New Hankyu Annex on 7 Jun 2023
Thank you very much for staying our hotel. Based on the opinion received this time, we constantly strive to improve our service even further. We are eagerly waiting for your next arrival. Thank you.
Response from Hotel New Hankyu Annex on 28 May 2023
Thank you very much for staying our hotel.We would like to apologize for the inconvenience caused by the room size and staff behavior.We will try our best to keep our customers happy, so we are eagerly waiting for your next visit.
8/10 Good
Siak Meng
19 May 2023
Siak Meng
Stayed 2 nights in May 2023
Response from Hotel New Hankyu Annex on 28 May 2023
Thank you very much for staying our hotel.We appreciate you took the time to write this review as well.We are looking forward to see you again.
The rooms are newer than hotel new hankyu which is a few blocks ahead. Standard rooms are very small but reasonable price at this area. Breakfast is available at the annex building (set meal) or at hotel new hankyu (buffet).
Tracy
Stayed 1 night in Apr 2023
Response from nax on 25 Apr 2023
Thank you for staying at our hotel.We will continue to make efforts to encourage your satisfaction with customer's .I and all staff are looking forward to meeting you again .
6/10 Okay
Shakil
Travelled with partner
23 Apr 2023
Liked: Cleanliness, amenities
Disliked: Staff & service
Not very welcoming environment
Shakil
Stayed 2 nights in Apr 2023
Response from nax on 25 Apr 2023
Thank you very much for staying at our hotel the other day.We will strengthen our checking system and we will strive to make improvements as soon as possible.Thank you very much for posting valuable opinion this time.
nice hotel and great location. easy to get to by bus from osaka airport. would stay here again.
Verified traveller
Stayed 1 night in Mar 2023
Response from Hotel New Hankyu Annex on 6 May 2023
Thank you for your contribution to the review, thanks for the high evaluation. Thank you very much.I heard that you were satisfied, so we are very pleased.We will continue to pursue aiming for hotels that will be selected by many customers in the future.We sincerely look forward to your visit.
8/10 Good
Katrina
Travelled with family
13 Apr 2023
Liked: Cleanliness
Disliked: Room comfort
Katrina
Stayed 2 nights in Apr 2023
Response from Hotel New Hankyu Annex on 6 May 2023
Thank you very much for staying at our hotel the other day.We look forward to the your next visit, and thank you for receiving valuable opinions.Thank you.
- Cannot adjust aircon
- The room was more expensive than other options, considering it’s size
- Room was so tiny considering the prize
Jan Wira Gotama
Stayed 2 nights in Apr 2023
Response from Hotel new Hankyu Annex on 25 Apr 2023
Thank you for your stay at our hotel. We are extremely sorry and apologize for the inconvenience caused during your stay.Our hotel room temperature is controlled by central controlling system. We are sorry for the in convenience caused.We are eagerly waiting for your next arrival
6/10 Okay
Catherine
Travelled with group
4 Apr 2023
City Stay
Lobby a little bit dim. Doesnt look welcoming.
Catherine
Stayed 2 nights in Mar 2023
Response from Hotel New Hankyu Annex on 6 May 2023
Thank you very much for staying at our hotel the other day.We will continue to devote our efforts to improving based on your opinions so that we can offer you a better stay.We look forward to the your next visit to Japan, and thank you for receiving valuable opinions.Thank you.
I only stayed two nights there, though the hotel isn’t the newest, it’s worthy of its price.
Would go again
Lai Ling
Stayed 2 nights in Dec 2022
Response from 新阪急ホテルアネックス on 14 Jan 2023
Thank you very much for staying at our hotel the other day.We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future.We look forward to your continued use.
6/10 Okay
Flipper
Travelled with group
31 Dec 2022
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The air conditioning was broken during Christmas period. The room is extremely hot. We opened the window but the road was very loud over the nights
Convenient near train station and shopping streets and staff speaks good English
Due to covid 19 the hotel cannot serve buffet breakfast but they are able to refund you if you don’t want the breakfast set. At least they give you a choice. Our second time staying here.
Verified traveller
Stayed 2 nights in Mar 2020
6/10 Okay
Verified traveller
Business traveller
4 Mar 2020
Liked: Room comfort
Decaf
it was cold in the room, but even though I turned the air conditioning nob to Max, only the cold air kept coming out. so, next morning, I got a cold by cold room temperature. other than that, the place was fine.
Very small room. But as my main objective to stay in this hotel is to be near to my Airport Limousine early in the morning...so there is nothing much to comment.
Verified traveller
Stayed 1 night in Jan 2020
6/10 Okay
Ming Pok
2 Feb 2020
Room is too small. But location is absolutely perfect.
The customer service is great. Close to multiple train stations. Many food / restaurants around and you will never get hungry. It also very close to a hospital and the hotel have wheelchair to borrow which is a great save for me when my family need it due to unforeseen circumstances.
The annex is a little further from Osaka Station than the main hotel but still within walking distance. Lots of shopping nearby and a whole row of eateries just behind the hotel.
Room is standard Japanese hotel style small but very cozy and clean and comfortable
Cleaniness. Quite difficult to find the hotel . Staff could not speak english.
Verified traveller
Stayed 7 nights in Oct 2019
Response from HOTEL new HANKYU ANNEX on 8 Nov 2019
Thank you very much for staying our hotel.
We are apologize about the staff couldn't speak English.
Thank you very much for your comments. We will try our best to keep our customers happy.
We are eagerly waiting for your next stay our hotel.
We enjoyed our stay as the location is convenient with variety of dinner places and near the train station. The hotel provided all the toiletries that we needed and room service staff are friendly and prompt with our requests. Maybe I would suggest to provide some sachet of fragrant for hot bath spa.