Reviews of APA Hotel Osaka Higobashi Station

3 out of 5
APA Hotel Osaka Higobashi Station
1-2-1 Tosabori, Nishi-ku, Osaka, Osaka-fu

Reviews

8.2

Very good

Rating 10 - Excellent. 386 out of 1022 reviews" "
Rating 8 - Good. 401 out of 1022 reviews" "
Rating 6 - Okay. 158 out of 1022 reviews" "
Rating 4 - Poor. 50 out of 1022 reviews" "
Rating 2 - Terrible. 27 out of 1022 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Lai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small room, bathtub had a small area of dirtiness but the staff cleaned it up the next cleaning day. Very conveniently located bear higobashi station. Staff was friendly and spoke English. They gave us two free Japanese beers on checkin and they had fast checkout options where you just drop your key. I love that you can pay extra for late checkout times. The staff who was cleaning on our floor can be chatty sometimes but it didn't disturb my sleep.
Stayed 6 nights in Mar 2024

8/10 Good

Leo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, attentive staff and compact but comfortable rooms. Bit of a language barrier for those who don’t speak Japanese, but not a big issue.
Stayed 14 nights in Mar 2024

6/10 Okay

Banh hai

Travelled with family
No comment for one day only stayed!
Stayed 1 night in Mar 2024

8/10 Good

SUNIL

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Mar 2024

10/10 Excellent

?

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaned room but little smaller
Stayed 2 nights in Mar 2024

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities
Rooms are a bit small for long stays. Breakfast buffet is terrible compared to options nearby. Vending is extremly limited (beverages & ice cream). Liked washer & dryer in house. Super covenient to Osaka subway. FamilyMart, 7/11, Lawsons all within 5 min. walking distance
Stayed 10 nights in Dec 2023

10/10 Excellent

Norio

Stayed 1 night in Jan 2024

10/10 Excellent

Yat Fung

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and staff are nice
Stayed 7 nights in Jan 2024

10/10 Excellent

YooJin, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

??

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024

10/10 Excellent

AKALANKA

Stayed 1 night in Jan 2024

8/10 Good

Evan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Jan 2024

8/10 Good

Ana

Travelled with partner
Liked: Amenities
Stayed 4 nights in Oct 2023

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Apa clean and convenient, great price too.always stay here for short visits. 5 stars
Stayed 1 night in Jan 2024

2/10 Terrible

Sean

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Chase

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is easily accessible to the trains and makes it very easy to navigate.
Stayed 3 nights in Dec 2023

8/10 Good

Rhys

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another wonderful stay with APA
APA has always been my default hotels each time I visit Japan. This hotel seems smaller than the previous one that I stayed, but my morning view made it worthwhile.
Stayed 4 nights in Dec 2023
Response from Receptionist Anpo on 23 Dec 2023
Thank you very much for using APA Hotel Osaka Higobashi-mae.We would like to thank you again for your high evaluation.We will continue to strive to create hotels that satisfy our customers.All of our staff members look forward to your next visit.

10/10 Excellent

Waradhchaya

Liked: Cleanliness, amenities, property conditions & facilities
ที่พักเดินทางสะดวก หาง่าย จากโรงแรมสถานีรถไฟใต้ดินอยู่ด้านหน้าของโรงแรม มีสถานที่ให้เดินเล่นในละแวกโรงแรม มีบริการเครื่องซักผ้าหยอดเหรียญ และไมโครเวฟสำหรับอุ่นอาหาร แต่ไม่มีสถานที่ให้นั่งรอ มีห้องอาบน้ำซาวน่าบริการ พนักงานสื่อสารภาษาอังกฤษได้ค่อนข้างน้อย ที่พักสะดวก มีห้องน้ำในตัว มีอ่างอาบน้ำ แต่ห้องเดี่ยวสำหรับคนเดียวค่อนข้างเล็ก แต่ไม่อึดอัด แต่ครั้งนี้ห้องพักที่ได้ มีคราบติดที่ผนังกำแพงห้อง และมีคราบเลือดติดข้างในผ้าห่ม แจ้งพนักงานทำความสะอาดให้เปลี่ยนแต่พนักงานสื่อสารภาษาอังกฤษไม่เข้าใจ พนักงานเลยมาเปลี่ยนให้แค่ปลอกผ้าห่มด้านนอก แต่โดยรวมค่อนข้างพอใจในที่พักสะดวกสบายดีและปลอดภัย เดินทางสะดวก แต่อยากให้พนักงานสื่อสารภาษาอังกฤษได้มากกว่านี้ ขอบคุณค่ะ
Stayed 12 nights in Nov 2023
Response from Receptionist Anpo on 23 Dec 2023
Thank you very much for staying in APA Hotel Osaka Higobashi Ekimae.We apologize for any inconvenience caused regarding the cleaning.We will use your valuable opinions as a reference in creating a hotel that will further satisfy our guests.All of our staff members look forward to your next visit.

10/10 Excellent

Miwa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price and service are excellent. Very clean.
Stayed 2 nights in Nov 2023
Response from Receptionist Anpo on 19 Dec 2023
Thank you very much for staying in APA Hotel Osaka Higobashi Ekimae.We are very honored to receive your compliments regarding the price and the customer service.We will try our best to make you more satisfied next time.All of our staff members look forward to your next visit.

6/10 Okay

MARIA DANA, Passaic

Liked: Staff & service, property conditions & facilities
The first night, found hair on my toilet seat. Shower curtain has a black stain on it and should be replaced.My room was steaming and when I asked front desk if it can ne lowered I was told it is an old building and that I should instead open the window. With the window open then its the noise that I had to deal with.
Stayed 2 nights in Nov 2023
Response from Receptionist Anpo on 19 Dec 2023
Thank you very much for using APA Hotel Osaka Higobashi-mae.Regarding the shower curtain, we apologize for not cleaning it properly.We will thoroughly clean the areas you have pointed out.We will continue to work hard to further satisfy our customers.

6/10 Okay

Michael

Business traveller
Liked: Staff & service, amenities
Great location, great amenities. My bathroom was filthy. Tons of black hair on the bathroom floor, in the bathtub. I think the problem is foreign staff clearners do not have the same level of attention to cleanliness and detail as Japanese. A supervisor should check the cleanliness of the room after it is cleaned. I never complain put all the black hair everywhere was really gross.
Stayed 1 night in Nov 2023
Response from Receptionist Anpo on 19 Dec 2023
Thank you very much for using APA Hotel Osaka Higobashi-mae.Regarding the bathroom, we apologize for not cleaning it properly.We will thoroughly clean the areas you have pointed out.We will continue to work hard to further satisfy our customers.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A winner. For a first timer in Osaka not knowing where to book a hotel this one turned out to hit jackpot. You have the metro entrance right outside your hotel. Connection to everything, easy access, the are around has restaurants and convenience stores and the hotel itself is super well organized, clean, it surprises me that it even has a laundromat and spa on site. It surely made my adaptation to Japan stress free
Stayed 5 nights in Nov 2023
Response from Receptionist Anpo on 19 Dec 2023
Thank you very much for using APA Hotel Osaka Higobashi Ekimae.As you have said, our hotel is directly connected to Osaka Metro Higobashi Station from Exit 3, and our location has been well received.We will continue to strive to create hotels that satisfy our customers.We look forward to seeing you again.

10/10 Excellent

Bryce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean. The staff were really nice and really helpful
Stayed 8 nights in Oct 2023
Response from receptionist Anpo on 10 Dec 2023
Thank you very much for staying in APA Hotel Osaka Higobashi Ekimae.We would like to thank you again for your high evaluation.All of our staff will continue to strive to create an even better hotel.Please use our hotel again next time.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great! However getting to Osaka station on the local subway line is tricky. If you’re trying to make a Shinkansen on time you might want to stay closer to Osaka station proper.
Stayed 1 night in Oct 2023
Response from receptionist Anpo on 10 Dec 2023
Thank you very much for staying in APA Hotel Osaka Higobashi Ekimae.We would like to thank you again for your high evaluation.All of our staff will continue to strive to create an even better hotel.Please use our hotel again next time.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2023
Response from フロント 安保 on 20 Nov 2023
この度はアパホテル〈大阪肥後橋駅前〉をご利用いただきまして誠にありがとうございました。そして高い評価をいただきまして、重ねて御礼申し上げます。今後もより良いホテル作りにスタッフ一同邁進してまいります。次回も是非、当館をご利用くださいませ。

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable
Stayed 5 nights in Oct 2023
Response from フロント 安保 on 6 Dec 2023
Thank you very much for staying in APA Hotel Osaka Higobashi Ekimae.We would like to thank you again for your high evaluation.All of our staff will continue to strive to create an even better hotel.All of our staff members look forward to your next visit.

8/10 Good

Marson

Liked: Cleanliness, staff & service
Stayed 6 nights in Oct 2023
Response from フロント 安保 on 20 Nov 2023
この度はアパホテル〈大阪肥後橋駅前〉をご利用いただきまして誠にありがとうございました。そして高い評価をいただきまして、重ねて御礼申し上げます。今後もより良いホテル作りにスタッフ一同邁進してまいります。次回も是非、当館をご利用くださいませ。

10/10 Excellent

Damien

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and was a great place to stay.
Stayed 4 nights in Oct 2023
Response from receptionist Anpo on 10 Dec 2023
Thank you very much for using APA Hotel Osaka Higobashi Ekimae.Thank you for taking your valuable time to post.We will continue to strive to create hotels that satisfy our customers.We look forward to the day when we can meet with our customers again.

8/10 Good

Thomas

Liked: Staff & service
That the shower curtain was mouldy
Stayed 6 nights in Oct 2023
Response from receptionist Anpo on 10 Dec 2023
Thank you very much for using APA Hotel Osaka Higobashi-mae.Regarding the shower curtain, we apologize for not cleaning it properly.We will thoroughly clean the areas you have pointed out.We will continue to work hard to further satisfy our customers.

8/10 Good

Brad

Liked: Amenities, property conditions & facilities
The staff house keeping often for got my bath Yuka’s when cleaning my room.
Stayed 7 nights in Oct 2023
Response from receptionist Anpo on 10 Dec 2023
Thank you very much for using APA Hotel Osaka Higobashi Ekimae.Thank you for taking your valuable time to post.We will continue to strive to create hotels that satisfy our customers.We look forward to the day when we can meet with our customers again.

8/10 Good

Sharlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very convenient with the metro station right outside the door and only a few stops to the Shinshabashi and Namba areas.
Stayed 3 nights in Oct 2023
Response from receptionist Anpo on 10 Dec 2023
Thank you very much for using APA Hotel Osaka Higobashi Ekimae.As our customers have said, our hotel is directly connected to Osaka Metro Higobashi Station from Exit 3, and our location has been well received.We look forward to seeing you again.

10/10 Excellent

Kenji

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great !
Stayed 1 night in Oct 2023
Response from フロント 安保 on 10 Dec 2023
この度はアパホテル〈大阪肥後橋駅前〉にご宿泊いただきまして誠にありがとうございます。当館でのご宿泊にご満足いただけましたこと大変嬉しく存じます。お客様にさらに満足してもらえるよう、精進してまいります。

8/10 Good

Sharlene

Liked: Staff & service, amenities, property conditions & facilities
Entrance to the metro is only steps from the entrance and only a few stops to the main attractions.
Stayed 1 night in Oct 2023
Response from receptionist Anpo on 10 Dec 2023
Thank you very much for using APA Hotel Osaka Higobashi Ekimae.As our customers have said, our hotel is directly connected to Osaka Metro Higobashi Station from Exit 3, and our location has been well received.We look forward to seeing you again.

4/10 Poor

Allure

Travelled with partner
Liked: Staff & service
Disliked: Amenities
The room was extremely small. No space at all to fit m our luggage, not even under the bed because the space was too tight. We had to leave everything in the walkway and every day we had to jump over our luggage. The walls were covered in marks and scratches. First night there was a big spider on the wall. Laundry machine doesn't wash clothes properly either. All my clothes still smelled like heavy cigarettes from the night before when we went clubbing.
Stayed 3 nights in Sep 2023

8/10 Good

JORGE

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Spa amazing. Our shower cover had black mold I love apá hotel any way Small rooms but is ok
Stayed 4 nights in Sep 2023

8/10 Good

SUNGMIN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very kind
Stayed 1 night in Sep 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to a subway station.
Stayed 3 nights in Sep 2023

10/10 Excellent

Ricki

Good
Stayed 2 nights in Aug 2023

6/10 Okay

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Good location to hit the subway. Very small room, but clean and comfortable.
Stayed 4 nights in Sep 2023

10/10 Excellent

Hiram

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and im back
Stayed 6 nights in Aug 2023

8/10 Good

Caru

Everything is good
Stayed 3 nights in Sep 2023

2/10 Terrible

Jacqualine

Stayed 3 nights in Aug 2023
Response from Receptionist Anpo on 23 Oct 2023
Thank you very much for staying in APA Hotel Osaka Higobashi Ekimae.We sincerely apologize for not being able to meet your expectations during your stay.We will try our best to make you more satisfied next time.All of our staff members look forward to your next visit.

4/10 Poor

René

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Check in process was total chaos, inconvenient and cold. The room was pretty much a capsule hotel whose screen mirroring never worked.
Stayed 2 nights in Aug 2023

10/10 Excellent

Hosea

Travelled with partner
Always a good time
Stayed 3 nights in Aug 2023

10/10 Excellent

Sm Ahasanul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
transportation very easy due to near the station
Stayed 1 night in Aug 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

8/10 Good

Varitta

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

2/10 Terrible

Chen Qi

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Absolutely disgusting hotel. The best thing about it was the staff. The hotel claims to be non smoking yet both the room i was assigned and the room the staff allowed me to switch into smelled of smoke, like it was in the walls or something. The duvet/blanket cover has a huge gap at the bottom, likely to allow for easy changing for the hotel cleaning staff. However, this also means that the cover comes off easily when sleeping. I woke up the next day absolutely disgusted when the cover slightly slipped off, revealing the stained yellow spots on the actual blanket. It smelled bad too. I actually took a picture of this but there is no image upload option. The stains were all over the blanket too. I left the cover slightly off to reveal the stains, hoping the cleaning staff would replacd my blanket. However, it must be a normal sight for them as they just covered it back up. The fan makes the smell slightly better, but as it is the 'eco' type of hotel you have to insert your card to power your room. Because the dryers in the hotel do not work, i had to leave the clothes drying in my room. As you can imagine, the smell of smoke got into my clothing because of the lack of ventilation. Other than the drying issues in terms of laundry, i dont know how they expected 4 machines to be okay for 29 floors of guests. I had to wait for an hour on that floor as from the time i started waiting, 10pm at night all the way until 1am, they were all used and many were lining up to use them
Stayed 6 nights in Jul 2023

10/10 Excellent

Darcie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small room but why are you hanging out in your room!
Stayed 3 nights in Aug 2023