Ratings based on 278 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from 日本

プールは子供向け

Posted 23-Aug-2016
快適に過ごせました。 ドライヤーは壊れかけてましたが何とか持ってくれました。 プールは期待してましたが期待はずれかな お子さんと一緒であれば問題はないですけども
5out of 5
by A verified traveller

Close to Disney

Posted 22-Aug-2016
Close to Disney Parks and very clean and priced well.
Comment from Hotel Management
23-Aug-2016 by Katie, Hotel Management
Dear valued guest, Thank you for your review and we're glad you enjoyed our rates, location and the cleanliness of our hotel. We value your feedback and we hope to see you again for your next Disney vacation. Sincerely, Voice of the Customer
4out of 5
by A verified traveller

This hotel was comfortable for the $102/night rate

Posted 22-Aug-2016
Cons: The main tower was recently updated but you still could tell this hotel was built years ago...
Location: Disney Springs is a must enjoy.
The staff was helpful and I'd recommend this location for anyone seeking a great rate near the Magic Kingdom.
Comment from Hotel Management
23-Aug-2016 by Katie, Hotel Management
Dear valued guest, Thank you for your review and we're glad you enjoyed your stay with us, especially our rates and location on Disney property. We apologize for any disappointment regarding the exterior of our hotel, we value your feedback and we hope you would consider staying with us again in the future. Sincerely, Voice of the Customer
5out of 5
by A verified traveller from Tennessee

Surprised!

Posted 22-Aug-2016
Pros: The proximity to Disney Springs and the shuttle to all the Disney parks was great.
Cons: Maybe add a shuttle to the Universal Parks.
Location: Disney Springs is a 3 minute walk and Disney Parks are a very short drive away. There is also bus service directly to and from the parks.
This was our first trip to Orlando without staying at a Disney resort. We were apprehensive, but had absolutely no issues. The room was very nice, larger than a much more expensive Disney resort room, and the staff was excellent. We stayed in one of the tower rooms and the kingsize bed was very comfortable.
Comment from Hotel Management
23-Aug-2016 by Katie, Hotel Management
Dear valued guest, Thank you for your review and we're glad you enjoyed our location on Disney property, the interior of your room, shuttle service, bedding and the customer service you received from our staff. We will pass along your kind words to all department managers and we sincerely apologize for any inconvenience caused by our shuttle service options. We value your feedback and we hope you would consider us again for your next Disney vacation Sincerely, Voice of the Customer
4out of 5
by A verified traveller

hotel location is within distance to many places

Posted 22-Aug-2016
Over all great customer service! Would have been even better if the area where we waited for the bus to go to Disney world would have some shade for us since we were sitting there for sometime waiting for bus and the sun was directly over us! Swimming pool was within walking distance!!
Comment from Hotel Management
22-Aug-2016 by Katie, Hotel Management
Dear valued guest, Thank you for your review and we're glad you enjoyed your stay with us, especially our pool area, our location on Disney property and the customer service you received from our staff. We will pass along your kind words to all department managers and we sincerely apologize for any discomfort caused by our shuttle pick-up area. We value your feedback and we hope you consider us again for your next Disney vacation. Sincerely, Voice of the Customer
4out of 5
by A verified traveller from palm beach

good value

Posted 21-Aug-2016
Fantastic location walking distance from Disney Springs shops and restaurants. Renovated rooms. Customer service was average although to be fair we only interacted with one check in person. Main problem was the air conditioning is so loud in the room it kept waking us up so we did not sleep well.
Comment from Hotel Management
22-Aug-2016 by Katie, Hotel Management
Dear valued guest, We're glad you enjoyed our location next to Disney Springs and the interior of your room. We sincerely apologize for the inconvenience caused during check-in with our staff as well as the A/C unit in your room. Your comments will be passed along to the appropriate department managers for corrective action and we hope to see you again for your next trip to Disney. Sincerely, Voice of the Customer
4out of 5
by A verified traveller from Toronto, Canada

Great hotel close to attractions

Posted 20-Aug-2016
Stayed here with family for 5 nights for 2nd time. This time in a tower room with lake view. Clean and comfortable. Loved that it is so close to Disney springs and free shuttle to Disney parks. Breakfast was good but a little pricey. Staff were friendly and willing to help. I would come back again.
Comment from Hotel Management
22-Aug-2016 by Katie, Hotel Management
Dear valued guest, We're glad you enjoyed your return visit with us, especially the interior and cleanliness of your room, our location next to Disney Springs, shuttle service and the customer service you received from our staff. We will pass along your kind words to all department managers and we also sincerely apologize for any inconvenience caused by our breakfast cost. We will forward your comments to the appropriate department managers and we'll be greatly looking forward to your return visit. Sincerely, Voice of the Customer
3out of 5
by A verified traveller

Nice room and staff

Posted 19-Aug-2016
Nice room and staff , enjoy both pools, very close to Disney Springs and restaurants
Comment from Hotel Management
22-Aug-2016 by Katie, Hotel Management
Dear valued guest, Thank you for your review and we're glad you enjoyed the interior of your room, our pool area, location next to Disney Springs and the customer service you received from our staff during your stay. We will pass along your kind words to all department managers and we hope to see you again for your next Disney vacation. Sincerely, Voice of the Customer
4out of 5
by A verified traveller from San Mateo, Ca

Good Hotel

Posted 17-Aug-2016
Everything is good about this Hotel. Very close to Disney Spring, clean rooms, very good staff and nice pool,!!
Comment from Hotel Management
18-Aug-2016 by Katie, Hotel Management
Dear valued guest, We're glad you enjoyed your stay with us, in particular our location next to Disney Springs, the cleanliness of your room, our pool area and the customer service you received from our staff. We will pass along your kind words to all department managers and we hope you would consider staying with us again. Sincerely, Voice of the Customer
5out of 5
by A verified traveller from Long Beach, Ca

Great location next to Disney Springs

Posted 17-Aug-2016
Pros: Nice clean rooms..
Cons: N/A
Location: We were able to try different restaurants every night and listen to music which we enjoy very much.
The hotel location next to Disney Springs was great. We were able to enjoy the Disney parks during the day and then walk to Disney Springs in the evening for dinner and drinks.
Comment from Hotel Management
18-Aug-2016 by Katie, Hotel Management
Dear valued guest, Thank you for your review and we're glad you enjoyed you stay with us, especially the cleanliness of your room and our location on Disney property. We value your feedback and we hope to see you again for your next Disney vacation. Sincerely, Voice of the Customer