Ratings based on 751 Verified Reviews

4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from jersey city

Beautiful hotel

Posted 24-May-2017
Rooms were very clean,beds extra soft, house keeping daily was on point ,shuttles every 30 minutes was a plus. Friendly staff and room service was delicious not to expensive. Would definitely stay again
5 out of 5
Recommended
for Everyone
by A verified traveller

Very clean

Posted 23-May-2017
Close to rhe parks clean and friendly staff. Clean and nice pool area for the kids we would highly recomend it
5 out of 5
Recommended
for Everyone
by A verified traveller from Toronto, Ontario

Perfect location next to Disney Springs!

Posted 23-May-2017
Stayed for three nights. Hotel is less than a five minute walk to Disney Springs. Convenient shuttle to Disney World (Magic Kingdom & Hollywood Studios) Our bathroom needed a vent for the shower steam. Hotel did seem a little dated, but who cares? Did not make use of amenities. (Out the door at 8 AM, back after 11 PM). Food prices seemed high, but it's a hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller

Perfect location

Posted 21-May-2017
Pros: Downtown Disney location
Location: Minutes to parks
Great customer service provided by hotel personnel
Comment from Hotel Management
22-May-2017 by Stephanie, Hotel Management
Dear Valued Guest, Thank you for taking the time to write a review. We are happy to know you enjoyed your stay with us. We hope that you will consider staying with us when returning to the area. Kindest Regards, Voice of the Customer
5 out of 5
Recommended
for Everyone
by A verified traveller from Florida

Great location!

Posted 20-May-2017
Great locations as our meetings were close. Nice size room but the bathroom was small. The staff was friendly and helpful!
Comment from Hotel Management
22-May-2017 by Stephanie, Hotel Management
Dear Valued Guest, Thank you for taking the time to write a review. We are happy to know you enjoyed your stay with us. We hope that you will consider staying with us when returning to the area. Kindest Regards, Voice of the Customer
5 out of 5
Recommended
for Everyone
by A verified traveller from G

Great views, value and fun

Posted 19-May-2017
Awesome hotel for a trip to Orlando. Close to everything you want or need to do! Huge room with amazing beds and great room service!
Comment from Hotel Management
19-May-2017 by Stephanie, Hotel Management
Dear Valued Guest, Thank you for taking the time to write a review. We are happy to know you enjoyed your stay with us. We hope that you will consider staying with us when returning to the area. Kindest Regards, Voice of the Customer
4 out of 5
Recommended
for Everyone
by A verified traveller

Great Hotel For Disney World Experience

Posted 17-May-2017
This is a great hotel right across the street from Disney Springs and on the Walt Disney World property; although not an official Disney Resort Hotel. The nightly room rate is quite reasonable compared to the actually Disney Resort properties. Shuttles to all the Disney Parks make it really easy to get around for no added cost. We spent 5 days at this hotel in May 2017 and would definitely look to stay there again. We had a tower room which is one of the renovated rooms. The room was a bit on the smaller side but we had a family of 2 adults and 2 kids and we didn't feel too cramed during our stay. The pool was great for kids.
Comment from Hotel Management
17-May-2017 by Stephanie, Hotel Management
Dear Valued Guest, Thank you for taking the time to write a review. We are happy to know you enjoyed your stay with us. We hope that you will consider staying with us when returning to the area. Kindest Regards, Voice of the Customer
3 out of 5
Recommended
for Everyone
by A verified traveller from Spring Hill, FL

Nice location

Posted 14-May-2017
The hotel itself was beautiful. Staff was courteous. However the check in was a debacle. Arrived at 430 and still had to wait an hour for an available room. Bed was not very comfortable. Bathroom door got stuck every time it shut, and toilet was a slow flush. Not really worth the price paid for what I got. Just ok. Location is the best thing going for this hotel.
Comment from Hotel Management
15-May-2017 by Stephanie, Hotel Management
Dear Valued Guest, Thank you for taking the time to write a review. We offer our sincerest apologies for the disappointment you experienced during your stay with us. Please know that we have forwarded your concerns to management for review. We hope that you will consider staying with us when returning to the area. Kindest Regards, Voice of the Customer
4 out of 5
Recommended
for Everyone
by A verified traveller from pensacola

Close to downtown Disney. Great valet service

Posted 12-May-2017
Pleasant stay and fairly comfortable. Bed linens were not clean enough. Had old stains. Valet was exceptional. Easy walk to downtown disney
Comment from Hotel Management
13-May-2017 by Stephanie, Hotel Management
Dear Valued Guest, Thank you for taking the time to write a review. We are happy to know you enjoyed your overall stay with us and sincerely apologize for the disappointments you experienced. Please know that we have forwarded your concerns to management for review. We hope that you will consider staying with us when returning to the area. Kindest Regards, Voice of the Customer
5 out of 5
Recommended
for Couples
by A verified traveller from New England

Very pretty room with a stunning view! Very clean.

Posted 11-May-2017
Cons: Pool area. Maybe add another hot tub, different music... the rock music was not very relaxing by the pool.
Short walk to Disney Springs. The room was spacious and exceeded my expectations. The pool area could use a couple more palm trees for shade, and I wasn't a huge fan of the old school rock music radio station they played at the pool, should be either Disney music or more of a combo station. Other than that. We checked in very quickly, the hotel was very pretty and clean.
Comment from Hotel Management
11-May-2017 by Stephanie, Hotel Management
Dear Valued Guest, Thank you for taking the time to write a review. We are happy to know you enjoyed your overall stay with us and sincerely apologize for the disappointments you experienced. Please know that we have forwarded your concerns to management for review. We truly value your feedback. We hope that you will consider staying with us when returning to the area. Kindest Regards, Voice of the Customer