Amazing customer service!
The hotel is beautiful. We had reserved a deluxe two queen room through hotels.com. When we got there, I started to pull down the couch to make up the bed for my youngest daughter. I saw a very small bug and was concerned so called down to the front desk. They found the bug and took it as a specimen and found us another room for that night (though it was smaller). Turns out the bug I saw was NOT, repeat NOT a bedbug. However, they gave us a free adjoining room along with our deluxe room so that we were all able to fit SUPER comfortably. They definitely went above and beyond. They took me seriously and were super patient with all my dramatics.