2 outdoor pools, a heated pool, pool cabanas (surcharge), pool umbrellas

Reviews of Universal's Cabana Bay Beach Resort

3.5 out of 5
Universal's Cabana Bay Beach Resort
6550 Adventure Way, Orlando, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 2859 out of 4931 reviews" "
Rating 8 - Good. 1126 out of 4931 reviews" "
Rating 6 - Okay. 509 out of 4931 reviews" "
Rating 4 - Poor. 221 out of 4931 reviews" "
Rating 2 - Terrible. 216 out of 4931 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Azizah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at Cabana Bay! Shuttle, rooms, pool, everything was wonderful. Def recommend and would stay again.
Stayed 5 nights in Feb 2024

10/10 Excellent

Morgan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Thoroughly enjoyed the stay
Stayed 7 nights in Apr 2024

8/10 Good

Lori

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Momen

Travelled with family and small children
Liked: Amenities, property conditions & facilities
The room itself wasn't super cleaned but I believe it has lots of facilities and options that makes the kids enjoyed their stay.
Stayed 7 nights in Apr 2024

10/10 Excellent

Brandi

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, close to theme parks where you can walk to them, shuttle buses so you wouldn’t have to walk, friendly staff. The Bayliner Diner had really good food. Gift shop for souvenirs & goodies. A little expensive but same prices as the theme park gift shops. Overall a wonderful experience.
Stayed 7 nights in Apr 2024

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Walkable to Volcano bay, having its own resort guest entrance walkway. Having the option to do universal parks early, is nice option. Staff was friendly. There was a situation with people slipping and falling near pool area. But I observed management, brainstorming & trying to resolve the problem. Not sure if it solved the problem. But I saw they at last tried to, during my stay. Beautiful resort, retro themed. Automatic check out, didn’t need to return key cards. Cafe style dining, different options to choose from. Or easy shuttle bus option to city walk, to get other food options. I drove, parking had a fee. But was still easy to leave resort & do other things in your vehicle too. I’d highly recommend, & much enjoyed!
Stayed 4 nights in Apr 2024
Response from CBBR Management on 24 Apr 2024
Thank you for your review and for choosing Cabana Bay. We're thrilled to hear that you enjoyed the convenience of being able to walk to Volcano Bay and take advantage of the early park access option. It's great to know that you found our staff to be friendly and observed our management actively addressing concerns around the pool area. We always strive to ensure the safety and comfort of our guests, and your observations are greatly appreciated. We're delighted that you enjoyed the retro-themed ambiance of our resort and the various dining options available. We appreciate your feedback and we look forward to welcoming you back in the future. Have a swell day, Universal’s Cabana Bay Beach Resort Management.

8/10 Good

ELIZABETH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Volcano Bay, easy access to all Universal properties by Shuttle to and from Cabana Bay. Family Suite worked well for a family of 5.
Stayed 4 nights in Apr 2024
Response from CBBR Management on 24 Apr 2024
Thank you for your review and for choosing Cabana Bay. We're delighted to hear that our convenient location near Volcano Bay and our shuttle service made it easy for you to explore all that Universal properties have to offer. It's wonderful to know that our Family Suite accommodation was a comfortable fit for your family of five. We appreciate your feedback and we look forward to welcoming you back in the future. Have a swell day, Universal’s Cabana Bay Beach Resort Management.

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Customer service was amazing!
Stayed 5 nights in Apr 2024

6/10 Okay

Evens

Travelled with family
The bed's blue sheet isn't really that nice.Refrigerator was bad
Stayed 3 nights in Apr 2024
Response from CBBR Management on 23 Apr 2024
Thank you for your review and for choosing Cabana Bay. We appreciate your feedback regarding the bedsheet and refrigerator. We apologize for any inconvenience caused by these issues during your stay. Rest assured, we will address these matters with our team to ensure improvements are made. We appreciate your feedback and hope we will have the opportunity to welcome you back and make your next experience a pleasant one. Sincerely, Universal’s Cabana Bay Beach Resort Management

8/10 Good

Maryse

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Apr 2024
Response from CBBR Management on 23 Apr 2024
Thank you for your review and for choosing Cabana Bay. We appreciate your feedback and we look forward to welcoming you back in the future. Have a swell day, Universal’s Cabana Bay Beach Resort Management.

8/10 Good

Dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good area around everything
Stayed 5 nights in Apr 2024
Response from CBBR Management on 23 Apr 2024
Thank you for your review and for choosing Cabana Bay. We're pleased to hear you enjoyed our convenient location! We appreciate your feedback and we look forward to welcoming you back in the future. Have a swell day, Universal’s Cabana Bay Beach Resort Management.

8/10 Good

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. It’s a great place for families or larger groups traveling together.
Stayed 4 nights in Apr 2024
Response from CBBR Management on 22 Apr 2024
Thank you for your review and for choosing Cabana Bay. We're thrilled to hear that you enjoyed your stay with us! It's fantastic to know that you found our resort to be a great place for families or larger groups traveling together. We appreciate your feedback and we look forward to welcoming you back in the future. Have a swell day, Universal’s Cabana Bay Beach Resort Management.

10/10 Excellent

Shirley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean! Staff was wonderful! Everyone is so friendly!
Stayed 5 nights in Apr 2024
Response from CBBR Management on 22 Apr 2024
Thank you for your review and for choosing Cabana Bay. We're thrilled to hear that you found our resort very clean and our staff wonderful. We appreciate your feedback and we look forward to welcoming you back in the future. Have a swell day, Universal’s Cabana Bay Beach Resort Management.

10/10 Excellent

Kristina

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it here
Stayed 5 nights in Apr 2024
Response from CBBR Management on 22 Apr 2024
Thank you for your review and for choosing Cabana Bay. We're delighted to hear that you love it here! We appreciate your feedback and we look forward to welcoming you back in the future. Have a swell day, Universal’s Cabana Bay Beach Resort Management.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a good stay.
Stayed 4 nights in Apr 2024
Response from CBBR Management on 23 Apr 2024
Thank you for your review and for choosing Cabana Bay. We're glad to hear you had a good stay overall! We appreciate your feedback and we look forward to welcoming you back in the future. Have a swell day, Universal’s Cabana Bay Beach Resort Management.

10/10 Excellent

Matthew, Regina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from CBBR Management on 22 Apr 2024
Thank you for your review and for choosing Cabana Bay. We appreciate your feedback and we look forward to welcoming you back in the future. Have a swell day, Universal’s Cabana Bay Beach Resort Management.

8/10 Good

Sarah

Stayed 2 nights in Apr 2024
Response from CBBR Management on 22 Apr 2024
Thank you for your review and for choosing Cabana Bay. We appreciate your feedback and we look forward to welcoming you back in the future. Have a swell day, Universal’s Cabana Bay Beach Resort Management.

10/10 Excellent

Fredy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from CBBR Management on 22 Apr 2024
Thank you for your review and for choosing Cabana Bay. We appreciate your feedback and we look forward to welcoming you back in the future. Have a swell day, Universal’s Cabana Bay Beach Resort Management.

8/10 Good

Emily

Travelled with family
Disliked: Amenities, property conditions & facilities
The only word that I could use is tired. This resort has no redeeming qualities. The pool is fair at best. Limited umbrella seating, lounge chairs are old and damaged. Common areas around the resort are just worn. There are no exciting features at all. My kids (5,14) were bored to pieces. I wouldn’t ever return.
Stayed 1 night in Apr 2024
Response from CBBR Management on 22 Apr 2024
Thank you for your review and for choosing Cabana Bay. Please accept our sincerest apologies for the disappointment you encountered with the pool facilities and the overall condition of the resort. Rest assured, we take your comments seriously and will address these areas for improvement. We appreciate your feedback and hope we will have the opportunity to welcome you back and make your next experience a pleasant one. Sincerely, Universal’s Cabana Bay Beach Resort Management

10/10 Excellent

Walter

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 3 nights in Apr 2024
Response from CBBR Management on 22 Apr 2024
Thank you for your review and for choosing Cabana Bay. We're thrilled to hear that you had a great experience during your stay. We appreciate your feedback and we look forward to welcoming you back in the future. Have a swell day, Universal’s Cabana Bay Beach Resort Management.

6/10 Okay

Timothy

Travelled with family and small children
Liked: Staff & service
The property was fun for the kids, which is great, it’s the reason we came. The problem is, food wasn’t good and for some reason room service left the comforter on the floor after making the beds and didn’t clean the bathroom or replace the toilet paper. It was a little weird. It sounded like the people next door were in our kitchen each night because of how loud they were and the walls did little to help.
Stayed 4 nights in Apr 2024
Response from CBBR Management on 22 Apr 2024
Thank you for your review and for choosing Cabana Bay. We're delighted to hear that your kids enjoyed the fun activities at our property. However, we're sorry to learn that your dining experience fell short of expectations and that you encountered issues with the cleanliness of your room and disturbances from neighboring guests. Please accept our sincerest apologies for the lapses in our housekeeping service and the noise disturbance you experienced. Rest assured, we'll address these concerns with our team. We appreciate your feedback and we hope we will have the opportunity to welcome you back and make your next experience a pleasant one. Warm Regards, Universal’s Cabana Bay Beach Resort Management

10/10 Excellent

Erika Ivette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family resort!! Hotel was clean, staff were nice, transportation great! 10/10
Stayed 5 nights in Apr 2024
Response from CBBR Management on 22 Apr 2024
Thank you for your review and for choosing Cabana Bay. We're thrilled to hear that you had a fantastic experience during your stay. It's great to know that you found our hotel clean, our staff friendly, and our transportation services convenient. We appreciate your feedback and we look forward to welcoming you back in the future. Have a swell day, Universal’s Cabana Bay Beach Resort Management.

10/10 Excellent

Wojciech

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay.
Stayed 7 nights in Apr 2024
Response from CBBR Management on 19 Apr 2024
Thank you for your review and for choosing Cabana Bay. We're thrilled to hear that you had a great experience during your stay with us! We appreciate your feedback and we look forward to welcoming you back in the future. Have a swell day, Universal’s Cabana Bay Beach Resort Management.

8/10 Good

John

Travelled with family, Travelled with family and small children
Liked: Staff & service
I liked the lazy river and access to movies while in the pool. I thought the pool itself could be kept cleaner.
Stayed 7 nights in Apr 2024
Response from CBBR Management on 18 Apr 2024
Thank you for your review and for choosing Cabana Bay. We're glad you enjoyed our lazy river and the option to watch movies while in the pool. We apologize for any inconvenience caused by the cleanliness of the pool. Rest assured, we'll address this promptly to ensure a more enjoyable experience for all our guests. We appreciate your feedback and we hope we will have the opportunity to welcome you back and make your next experience a pleasant one. Warm Regards, Universal’s Cabana Bay Beach Resort Management

10/10 Excellent

Sarah

Amazing property. Lots of ammenites and dining options. Clean modern rooms. Pool view was the best!
Stayed 3 nights in Apr 2024
Response from CBBR Management on 18 Apr 2024
Thank you for your review and for choosing Cabana Bay. We're thrilled to hear that you had an amazing experience during your stay! Thank you for your kind words about our amenities, dining options, and modern rooms. It's wonderful to know that you enjoyed the pool view, as well. We appreciate your feedback and we look forward to welcoming you back in the future. Have a swell day, Universal’s Cabana Bay Beach Resort Management.

8/10 Good

Darren, Bellevue

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia room type listed 2 queen beds, but our room had 2 double beds. Overall, a nice hotel, but it was modestly mis-represented. Additionally, our room was close to the water park and had some of the noise from the park.
Stayed 4 nights in Apr 2024
Response from CBBR Management on 18 Apr 2024
Thank you for your review and for choosing Cabana Bay. We apologize for any confusion regarding the bed size in your room. We'll certainly address this discrepancy with our booking partners to ensure accurate information is provided to future guests. Regarding the noise from the water park, we apologize for any inconvenience this may have caused during your stay. We understand the importance of a peaceful environment and will take steps to minimize noise disturbances in rooms located near the park. Despite these challenges, we're pleased to hear that you found our hotel to be nice overall. We appreciate your feedback and we hope we will have the opportunity to welcome you back and make your next experience a pleasant one. Warm Regards, Universal’s Cabana Bay Beach Resort Management

10/10 Excellent

Eliziane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from CBBR Management on 19 Apr 2024
Thank you for your review and for choosing Cabana Bay. We appreciate your feedback and we look forward to welcoming you back in the future. Have a swell day, Universal’s Cabana Bay Beach Resort Management.

10/10 Excellent

Yu, Hino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool near the Volcanobay is excellent. We should get cocktail.
Stayed 1 night in Apr 2024
Response from CBBR Management on 17 Apr 2024
Thank you for your review and for choosing Cabana Bay. We're thrilled to hear that you enjoyed our pool near Volcano Bay. It's great to know that you had a excellent time there. We appreciate your feedback and we look forward to welcoming you back in the future. Have a swell day, Universal’s Cabana Bay Beach Resort Management.

10/10 Excellent

James

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very family friendly and very close to the parks
Stayed 6 nights in Apr 2024
Response from CBBR Management on 17 Apr 2024
Thank you for your review and for choosing Cabana Bay. We're thrilled to hear that you found our resort very family-friendly and conveniently located close to the parks. We appreciate your feedback and we look forward to welcoming you back in the future. Have a swell day, Universal’s Cabana Bay Beach Resort Management.

10/10 Excellent

Shirley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this place,our kids had so much fun.so much to do and everyone was nice and all Area in and around the facility was clean.free shuttle was definitely awesome to have. We rented a car for 2 day so convenient to have and go visit different areas.We drove to Legoland and Peppa pig amusement park for our 4 and 7 year old. But we will deff be back with more family.Thank you
Stayed 5 nights in Apr 2024
Response from CBBR Management on 17 Apr 2024
Thank you for your review and for choosing Cabana Bay. We're thrilled to hear that you and your family had such a wonderful time at our resort. It's delightful to know that your kids had so much fun and that you found plenty of activities to enjoy. We're glad you found our facilities clean and our staff welcoming, and we're delighted that you found our free shuttle service convenient for exploring the area. We appreciate your feedback and we look forward to welcoming you back in the future. Have a swell day, Universal’s Cabana Bay Beach Resort Management.

10/10 Excellent

Alma J

Liked: Cleanliness, staff & service, property conditions & facilities
This was our second time staying at cabana and my family loved it
Stayed 3 nights in Apr 2024
Response from CBBR Management on 17 Apr 2024
Thank you for your review and for choosing to return to Cabana Bay. We're thrilled to hear that your family loved their stay. We appreciate your feedback and we look forward to welcoming you back in the future. Have a swell day, Universal’s Cabana Bay Beach Resort Management.

10/10 Excellent

Sam Allan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family sized rooms
Stayed 9 nights in Apr 2024
Response from CBBR Management on 17 Apr 2024
Thank you for your review and for choosing Cabana Bay. We're glad to hear that you found our family-sized rooms suitable for your needs. We appreciate your feedback and we look forward to welcoming you back in the future. Have a swell day, Universal’s Cabana Bay Beach Resort Management.

10/10 Excellent

Martin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to Visit! We will definitely be back
Stayed 9 nights in Apr 2024
Response from CBBR Management on 17 Apr 2024
Thank you for your review and for choosing Cabana Bay. We're thrilled to hear that you had a great visit with us. We appreciate your feedback and we look forward to welcoming you back in the future. Have a swell day, Universal’s Cabana Bay Beach Resort Management.

10/10 Excellent

Tyrone

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from CBBR Management on 18 Apr 2024
Thank you for your review and for choosing Cabana Bay. We appreciate your feedback and we look forward to welcoming you back in the future. Have a swell day, Universal’s Cabana Bay Beach Resort Management.

10/10 Excellent

Mark Anthony, Livonia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the perfect resort! It was a fabulous 5 days thanks to the staff and all the resort had to offer!
Stayed 5 nights in Apr 2024
Response from CBBR Management on 17 Apr 2024
Thank you for your review and for choosing Cabana Bay. We're thrilled to hear that you had a fabulous 5 days with us and that our staff made your stay perfect. We appreciate your feedback and we look forward to welcoming you back in the future. Have a swell day, Universal’s Cabana Bay Beach Resort Management.

10/10 Excellent

Yves

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from CBBR Management on 17 Apr 2024
Thank you for your review and for choosing Cabana Bay. We appreciate your feedback and we look forward to welcoming you back in the future. Have a swell day, Universal’s Cabana Bay Beach Resort Management.

8/10 Good

Patricia

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay here. My only complaint would be the beds/bedding. Not the most comfortable. Hotel was clean and having the shuttle was super convenient to get to city walk.
Stayed 5 nights in Apr 2024
Response from CBBR Management on 17 Apr 2024
Thank you for your review and for choosing Cabana Bay. We're pleased to hear that you enjoyed your overall stay and found our hotel clean and our shuttle service convenient. We apologize that the beds and bedding didn't meet your expectations for comfort. We appreciate your feedback and we hope we will have the opportunity to welcome you back and make your next experience a pleasant one. Warm Regards, Universal’s Cabana Bay Beach Resort Management

10/10 Excellent

Tung

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything and everyone was wonderful.
Stayed 1 night in Apr 2024
Response from CBBR Management on 16 Apr 2024
Thank you for your review and for choosing Cabana Bay. We're thrilled to hear that you found everything and everyone to be wonderful during your stay. We appreciate your feedback and we look forward to welcoming you back in the future. Have a swell day, Universal’s Cabana Bay Beach Resort Management.

10/10 Excellent

Branden, davie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay
Stayed 2 nights in Apr 2024
Response from CBBR Management on 16 Apr 2024
Thank you for your review and for choosing Cabana Bay. We're thrilled to hear that you had a great stay with us. We appreciate your feedback and we look forward to welcoming you back in the future. Have a swell day, Universal’s Cabana Bay Beach Resort Management.

6/10 Okay

KEITH

Travelled with family and small children
Liked: Cleanliness
Comfortable rooms, a good sleep was has, had to make a noise complaint one night due to some noisy amigos next door at 0200, Food is stupid expensive at the diner, easy to get to universal parks, never had to wait for buses, the rooms were nice, not toddler friendly due to the breakfast bar, no other place to seat small kids to feed them. The pool area was great for toddlers, he could easily walk into the pool and was independent, pool is nicely heated in winter. the fire pit is popular. parking is overpriced but what to do.
Stayed 8 nights in Apr 2024
Response from CBBR Management on 16 Apr 2024
Thank you for your review and for choosing Cabana Bay. We're delighted to hear that you found our rooms comfortable and enjoyed a good night's sleep during your stay. However, we apologize for any disturbance caused by noisy neighbors and appreciate you bringing this to our attention. We're glad to hear that you found it easy to access the Universal parks and that our shuttle service was convenient for you. It's great to know that you enjoyed the pool area, especially for your toddler, and that the heated pool was a hit during the winter months. We appreciate your feedback regarding the pricing at the diner and parking. We will take your comments into consideration as we strive to provide the best possible experience for our guests. We appreciate your feedback and we hope we will have the opportunity to welcome you back and make your next experience a pleasant one. Warm Regards, Universal’s Cabana Bay Beach Resort Management

10/10 Excellent

Jennifer

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bartender Adam was the best ever!!!!! True friend right off the bat!!!
Stayed 7 nights in Apr 2024
Response from CBBR Management on 16 Apr 2024
Thank you for your review and for choosing Cabana Bay. We're thrilled to hear that Adam, our bartender, made such a positive impression on you during your stay. Providing friendly and exceptional service is what we strive for, and we're delighted to hear that Adam exceeded your expectations and made you feel like a true friend right from the start. We'll be sure to pass along your kind words to Adam and our entire team. We appreciate your feedback and we look forward to welcoming you back in the future. Have a swell day, Universal’s Cabana Bay Beach Resort Management.

10/10 Excellent

Edlyn

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, loved everything about it except having to pay for parking
Stayed 5 nights in Apr 2024
Response from CBBR Management on 16 Apr 2024
Thank you for your review and for choosing Cabana Bay. We're thrilled to hear that you had a great experience overall and loved everything about your stay. We understand your concern regarding the parking fees, and we apologize for any inconvenience this may have caused. We strive to provide transparent information about our amenities and fees, and we appreciate your feedback on this matter. We appreciate your feedback and we look forward to welcoming you back in the future. Have a swell day, Universal’s Cabana Bay Beach Resort Management.

10/10 Excellent

Brianna

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3rd time staying and it was as amazing as the last 2 times. Scored a room when we needed it in our way to different area.
Stayed 1 night in Apr 2024
Response from CBBR Management on 16 Apr 2024
Thank you for your review and for choosing to return to Cabana Bay. We're thrilled to hear that each visit has been as amazing as the last and that we could provide you with a comfortable room exactly when you needed it during your travels to a different area. We appreciate your feedback and we look forward to welcoming you back in the future. Have a swell day, Universal’s Cabana Bay Beach Resort Management.

10/10 Excellent

Lolita

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly, there is a free shuttle to the parks. It’s only about 20/25 from the airport. We did have an issue with our tub not draining but they came to fix it right away. The only thing I would say is there needs to be more vegan/vegetarian options. They did have a nice salad bar which I appreciated. Overall excellent stay and I plan on returning.
Stayed 3 nights in Apr 2024
Response from CBBR Management on 16 Apr 2024
Thank you for your review and for choosing Cabana Bay. We're delighted to hear that you enjoyed your stay and found our staff to be super friendly. We're also glad to hear that you found our shuttle service convenient and that our team was prompt in addressing the issue with your tub. We appreciate your suggestion regarding vegan/vegetarian options, and we will certainly pass this feedback along to our culinary team. Our chefs are always happy to accommodate dietary needs, and we encourage guests to reach out to them for assistance during their stay. We appreciate your feedback and we look forward to welcoming you back in the future. Have a swell day, Universal’s Cabana Bay Beach Resort Management.

10/10 Excellent

Bryan

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from CBBR Management on 16 Apr 2024
Thank you for your review and for choosing Cabana Bay. We appreciate your feedback and we look forward to welcoming you back in the future. Have a swell day, Universal’s Cabana Bay Beach Resort Management.

6/10 Okay

Marina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from CBBR Management on 16 Apr 2024
Thank you for your review and for choosing Cabana Bay. We appreciate your feedback and we hope we will have the opportunity to welcome you back and make your next experience a pleasant one. Warm Regards, Universal’s Cabana Bay Beach Resort Management

10/10 Excellent

Jillian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely perfect! Everything was great, especially the guest services.
Stayed 4 nights in Mar 2024
Response from CBBR Management on 16 Apr 2024
Thank you for your review and for choosing Cabana Bay. We are thrilled to hear that you had an "absolutely perfect" stay with us and delighted that you found our guest services to be exceptional. We appreciate your feedback and we look forward to welcoming you back in the future. Have a swell day, Universal’s Cabana Bay Beach Resort Management.

2/10 Terrible

yvonne, sherman oaks

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
#1, the common areas were too cold and the weather was not hot out. We had to wear our winter jackets to stay comfortable. #2, we asked before our stay and at check in for a quieter room and they put us next door to housekeeping. Constant noise and hearing rolling carts. Terrible. The amount of stress this created was upsetting so they changed our room. An inconvenience and took time away from our vacation. The 2nd room they put us in was over some main walkways where all night we could hear maintenance dragging metal gate pieces on the ground, throwing out trash, etc. We called the front desk at midnight asking if this could be addressed but we still heard it all night. We were up every hour. This was the worst hotel stay we have ever had. On top of that, we stayed at this hotel because of their pool with slides and as soon as we set up by the pool, the lifeguards said the pool was shut down due to who knows what. Absolutely the worst experience and I would never recommend this hotel to anyone. We didn't sleep for the entire stay and we are still recovering and not feeling well for the lack of rest from this stay. Stay anywhere else but here.
Stayed 3 nights in Apr 2024
Response from CBBR Management on 16 Apr 2024
Thank you for your review and for choosing Cabana Bay. We are deeply sorry to hear about the numerous issues you encountered during your recent stay. Please accept our sincerest apologies for the inconveniences and frustrations you experienced. Firstly, we apologize for any discomfort caused by the temperature in the common areas, we regret that the temperature was not to your satisfaction. Your comments regarding noise disturbances in both of your assigned rooms are concerning, and we sincerely apologize for the disruptions to your stay. Regarding the closure of the pool, we apologize for any disappointment or inconvenience this caused during your visit. We appreciate your feedback and hope we will have the opportunity to welcome you back and make your next experience a pleasant one. Sincerely, Universal’s Cabana Bay Beach Resort Management

8/10 Good

Herchong

Travelled with family
Liked: Cleanliness, staff & service
Few things in the hotel didn’t work like the light in closet wasn’t working and bathroom door lock.
Stayed 3 nights in Apr 2024
Response from CBBR Management on 16 Apr 2024
Thank you for your review and for choosing Cabana Bay. We sincerely apologize for any inconvenience caused by the malfunctioning light in the closet and the bathroom door lock during your stay. Please rest assured that we have taken note of your feedback and will address these maintenance issues promptly to ensure they are resolved for future guests. We appreciate your feedback and we hope we will have the opportunity to welcome you back and make your next experience a pleasant one. Sincerely, Universal’s Cabana Bay Beach Resort Management

10/10 Excellent

Alejandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
V05 shampoo and conditioner brought me back to my childhood.
Stayed 5 nights in Apr 2024
Response from CBBR Management on 15 Apr 2024
Thank you for your review and for choosing Cabana Bay. It's wonderful to hear that our V05 shampoo and conditioner brought back nostalgic memories for you! We're delighted that our amenities could evoke such fond recollections. We appreciate your feedback and we look forward to welcoming you back in the future. Have a swell day, Universal’s Cabana Bay Beach Resort Management.