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Reviews of Sheraton Suites Orlando Airport

3.5 out of 5
Sheraton Suites Orlando Airport
7550 Augusta National Dr, Orlando, FL

Reviews

8.4

Very good

Rating 10 - Excellent. 582 out of 1008 reviews" "
Rating 8 - Good. 203 out of 1008 reviews" "
Rating 6 - Okay. 93 out of 1008 reviews" "
Rating 4 - Poor. 67 out of 1008 reviews" "
Rating 2 - Terrible. 63 out of 1008 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Joseph

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The venue was easily accessible
Stayed 1 night in Apr 2024
Response from Sheraton Orlando Airport on 16 Apr 2024
Thank you for staying with us!

8/10 Good

Syed

Liked: Cleanliness, staff & service, property conditions & facilities
They charge extra for Car Park, that was unusual
Stayed 1 night in Apr 2024
Response from Sheraton Orlando Airport on 18 Apr 2024
Thank you for the review

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sheraton Orlando Airport on 16 Apr 2024
Thank you for the perfect score!

10/10 Excellent

Nicolle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sheraton Orlando Airport on 16 Apr 2024
Thank you for the perfect score!

2/10 Terrible

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After a long trip from Chicago I went to sleep after dinner to be woken up by a fire alarm at 1:50 am. No reasoning was offered after we all gathered in the lobby except that we could return. . After returning to our room the alarm went off again. Wasn’t able to fall asleep and sat up the entire night. I asked to talk to the manager in the am but wasn’t available and said they would call and Im still waiting. I would like compensation from Sheraton for my inconvenience.
Stayed 1 night in Apr 2024
Response from Sheraton Orlando Airport on 12 Apr 2024
Thank you for the review and we do apologize for the issues with the fire alarm.

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Sheraton Orlando Airport on 12 Apr 2024
Thank you for the perfect score!

10/10 Excellent

John

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Ease of check in and parking
Stayed 1 night in Apr 2024
Response from Sheraton Orlando Airport on 11 Apr 2024
Thank you for the perfect score!

10/10 Excellent

Latoya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love everything about this hotel.
Stayed 3 nights in Mar 2024
Response from Sheraton Orlando Airport on 11 Apr 2024
Thank you for staying with us!

6/10 Okay

Simone

Travelled with family
Liked: Staff & service, amenities
I think the food needs to be better shrimp was very under breaded and greasy, the cucumbers had thick, green bitter skin left on them with the salads, the sandwich bread was very, very thick compared to the filling inside. Kitchen needs a little work, but everything else was perfect.
Stayed 1 night in Apr 2024
Response from Sheraton Orlando Airport on 11 Apr 2024
Thank you for your honest feedback

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
The transportation to and from the airport was awesome. The rooms were large and comfy.
Stayed 1 night in Apr 2024
Response from Sheraton Orlando Airport on 9 Apr 2024
Thank you for staying with us!

8/10 Good

jody

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sheraton Orlando Airport on 4 Apr 2024
Thank you for the score!

10/10 Excellent

Amber

Stayed 2 nights in Mar 2024

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the perfect place to stay for airport travelers! The area is safe and peaceful, lots of sidewalks and a nice lake to walk around. Great staff and rooms. Highly recommend!
Stayed 1 night in Mar 2024
Response from Sheraton Orlando Airport on 3 Apr 2024
Thank you for your kind words about the hotel! Please visit us again soon!

10/10 Excellent

Rachel

Travelled with partner
Liked: Amenities
It was clean and close proximity to the Airport
Stayed 1 night in Mar 2024
Response from Sheraton Orlando Airport on 3 Apr 2024
Thank you for staying with us!

10/10 Excellent

Tricia

Travelled with family
Great staff. Very helpful at front desk getting us checked in, signed up for airport shuttle, and even switching times in the middle of the night for me! The restaurant was delicious and great service.
Stayed 1 night in Mar 2024
Response from Sheraton Orlando Airport on 4 Apr 2024
Thank you for your kind words about the hotel!

10/10 Excellent

Dieungoc

Excellent
Stayed 1 night in Mar 2024
Response from Sheraton Orlando Airport on 3 Apr 2024
Thank you for staying with us!

2/10 Terrible

Azadeh

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not clean room
Stayed 2 nights in Mar 2024
Response from Sheraton Orlando Airport on 30 Mar 2024
Thank you for the feedback, we will share your comment with the housekeeping department.

2/10 Terrible

Attilio

Travelled with family, Business traveller
I asked the a crib for my baby 2 months old and they never bring to me when they supposed to have them available
Stayed 1 night in Mar 2024
Response from Sheraton Orlando Airport on 28 Mar 2024
Thank you for the feedback and we do apologize for the inconvenience.

10/10 Excellent

Bendu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 2 nights in Mar 2024
Response from Sheraton Orlando Airport on 27 Mar 2024
Thank you for staying with us!

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities
The lobby was comfortable and had a variety of foods for the family.
Stayed 1 night in Mar 2024
Response from Sheraton Orlando Airport on 27 Mar 2024
Thank you for the review!

4/10 Poor

Jamie

Stayed 1 night in Mar 2024
Response from Sheraton Orlando Airport on 16 Apr 2024
Thank you for your feedback

2/10 Terrible

Lalith

Stayed 1 night in Mar 2024
Response from Sheraton Orlando Airport on 16 Apr 2024
Thank you for the feedback

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were great, spacious and comfortable.
Stayed 1 night in Mar 2024
Response from Sheraton Orlando Airport on 26 Mar 2024
Thank you for staying with us

8/10 Good

PRIMO

Liked: Cleanliness, amenities, property conditions & facilities
Convenient to airport
Stayed 3 nights in Mar 2024
Response from Sheraton Orlando Airport on 26 Mar 2024
Thank you for the score!

8/10 Good

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Sheraton Orlando Airport on 26 Mar 2024
Thank you for the score!

10/10 Excellent

Ronald

Liked: Cleanliness, property conditions & facilities
Excellent stay. Great staff, rooms and property.
Stayed 1 night in Mar 2024
Response from Sheraton Orlando Airport on 26 Mar 2024
Thank you for staying with us!

10/10 Excellent

susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained and upscale. Too far distant from restaurants.
Stayed 1 night in Mar 2024
Response from Sheraton Orlando Airport on 23 Mar 2024
Thank you for the review!

8/10 Good

Francis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sheraton Orlando Airport on 23 Mar 2024
Thank you for the score!

10/10 Excellent

Rigoberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very flexible; shuttle picked us up at 1:30 in the morning; staff very friendly and helpful. Very comfortable bed, clean room. Great buffet breakfast but a bit pricey
Stayed 1 night in Mar 2024
Response from Sheraton Orlando Airport on 22 Mar 2024
Thank you for staying with us!

8/10 Good

Linda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some staff did not speak any English.
Stayed 1 night in Mar 2024
Response from S on 12 Mar 2024
Thank you for the feedback

4/10 Poor

Kimberly

Disliked: Cleanliness, staff & service, property conditions & facilities
Free airport shuttle was full and unavailable for our use. The room was dirty.
Stayed 1 night in Mar 2024
Response from Sheraton Orlando Airport on 12 Mar 2024
Thank you for your feedback

10/10 Excellent

Lisa, New York

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service - free shuttle to the airport, clean and comfortable room, convenient restaurant, bar & Starbucks coffee in the morning.
Stayed 1 night in Mar 2024
Response from Sheraton Orlando Airport on 12 Mar 2024
Thank you for staying with us!

4/10 Poor

Tracy

Liked: Staff & service
Disliked: Cleanliness
The carpet was dirty and there was spilled dried orange juice on the bathroom counter. The bed was hard and outdated, not what we expected in Orlando!
Stayed 1 night in Mar 2024
Response from Sheraton Orlando Airport on 8 Mar 2024
Thank you for your feedback and we do apologize that your stay was less than satisfying.

10/10 Excellent

Jeanna, Moodus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely recommend staying at this establishment. The staff was friendly and the property very clean
Stayed 1 night in Mar 2024
Response from Sheraton Orlando Airport on 7 Mar 2024
Thank you for staying with us!

8/10 Good

Susan

Travelled with group
Liked: Amenities
Great stay!! Wish there was coffee in lobby for all the early airport leavers!!!
Stayed 1 night in Mar 2024
Response from Sheraton Orlando Airport on 7 Mar 2024
Thank you for your advice and thank you for staying with us!

10/10 Excellent

wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property nice staff
Stayed 1 night in Mar 2024
Response from Sheraton Orlando Airport on 6 Mar 2024
Thank you for the perfect score!

10/10 Excellent

Tara

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
enjoyed the sofa sleeper
Stayed 1 night in Mar 2024
Response from Sheraton Orlando Airport on 5 Mar 2024
Thank you for the perfect score!

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing and kind
Stayed 1 night in Mar 2024
Response from Sheraton Orlando Airport on 5 Mar 2024
Thank you for staying with us!

10/10 Excellent

Oswaldo, Parkville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel, great location and amazing staff, reception desk did everything possible to make our stay more pleasant. I cannot thank them enough to accommodate to our needs, my wife was sick and we requested a late check out and no problem at all. I’ll recommend this hotel to anybody and I’ll definitely come back to stay with them again, thank you Sheraton Suites Orlando Airport - 100 point to you
Stayed 1 night in Mar 2024
Response from Sheraton Orlando Airport on 5 Mar 2024
Thank you so much for your kind words about the hotel! We hope to welcome you soon!

10/10 Excellent

Ghazala

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in Mar 2024
Response from Sheraton Orlando Airport on 2 Mar 2024
Thank you for the perfect score!

2/10 Terrible

Celia

Travelled with family
Disliked: Cleanliness, property conditions & facilities
My room stinks, bad. Im disappointed
Stayed 1 night in Mar 2024
Response from Sheraton Orlando Airport on 2 Mar 2024
Thank you for your feedback

2/10 Terrible

jen

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were woken up to two wake up calls between 2am and 3am that we did not request. Then at 6am were were told we needed to evacuate the building for a fire or medical emergency. These rooms were 400 dollars. Absolute worst stay in two weeks of our trip.
Stayed 1 night in Feb 2024
Response from Sheraton Orlando Airport on 28 Feb 2024
Thank you for your feedback and we do apologize for the issues you experienced during your stay with us.

10/10 Excellent

Patrice, Jacksonville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Sheraton Orlando Airport on 29 Feb 2024
Thank you for the perfect score!

10/10 Excellent

Crystal

Stayed 1 night in Feb 2024
Response from Sheraton Orlando Airport on 6 Mar 2024
Thank you for staying with us!

10/10 Excellent

Dorheen

Stayed 1 night in Feb 2024
Response from Sheraton Orlando Airport on 20 Mar 2024
Thank you for the perfect score!

2/10 Terrible

jhonatan

Disliked: Staff & service, property conditions & facilities
I was not given the room i booked and the room smelled like cigarettes. It was really inconvenient for me to sleep there because i have asthma.
Stayed 1 night in Feb 2024
Response from Sheraton Orlando Airport on 28 Feb 2024
Thank you for your honest feedback and we apologize for the issues you experienced.

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and clean hotel!
Stayed 1 night in Feb 2024
Response from Sheraton Orlando Airport on 24 Feb 2024
Thank you for staying with us!

8/10 Good

Ashley

Liked: Cleanliness, property conditions & facilities
The staff was very nice and accommodating
Stayed 1 night in Feb 2024
Response from Sheraton Orlando Airport on 23 Feb 2024
Thank you for staying with us!

10/10 Excellent

Mona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place
Stayed 3 nights in Feb 2024
Response from Sheraton Orlando Airport on 21 Feb 2024
Thank you for the perfect score!

8/10 Good

Michael

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We found a used bloody band-aid on the blanket in the bed!
Stayed 1 night in Feb 2024
Response from Sheraton Orlando Airport on 21 Feb 2024
Thank you for let us know that. I do apologize for the inconvenience and we want to thank you for bringing this to our attention. We appreciate your feedback and we want to thank you for staying with us!