Exterior
Check availability

Reviews of Runaway Beach Resort by Magical Memories

3.5 out of 5
Runaway Beach Resort by Magical Memories
3001 Bonfire Beach Drive, Kissimmee, FL

Reviews

7.2

Good

Rating 10 - Excellent. 121 out of 455 reviews" "
Rating 8 - Good. 162 out of 455 reviews" "
Rating 6 - Okay. 82 out of 455 reviews" "
Rating 4 - Poor. 49 out of 455 reviews" "
Rating 2 - Terrible. 41 out of 455 reviews" "

7.4/10

Cleanliness

6.8/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

4/10 Poor

eric

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Property manager never returned my calls when I was there piss poor communication
Stayed 5 nights in Apr 2022

8/10 Good

Victor

Disliked: Property conditions & facilities
Stayed 6 nights in Jan 2022

6/10 Okay

Isaac Alonso Vargas

Travelled with family and small children
Liked: Cleanliness
Un buen lugar, buenas instalciones. Nos hizo falta un paño, no habia paños de pies ni de manos No habia jabon lavaplatos, no habia jabon lavamanos, no habia jabon para lavar ropa.
Stayed 7 nights in Dec 2021

2/10 Terrible

Connie

Stayed 3 nights in Nov 2021

6/10 Okay

Alex Russel

Travelled with family
Stayed 3 nights in Nov 2021

6/10 Okay

Courtney

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Convenient to nearby grocery stores and gas station, minutes from highway. Condo seem to have been rushed when cleaned. There was hair in the floor and around the sink. The floors seem to be halfway vacuumed. The last guest(s) left a pair of white underwear in the floor of the closet (I left them there for the next guests) and one of their pink press on nails. There were no wash clothes in any of the bathrooms. I called to request some, received no answer but was followed up with a text saying my call was missed and if I could be helped. No returned call or wash clothes. I went to the local Walmart to purchased them along with towels bc the ones in the unit were the smaller floor towels. Overall the stay was fine, this particular unit was not updated but it was fair for the price. All of my issues could of been smaller but they continued to add up to make it a bigger issue. I would recommend for convenience but don’t expect hotel accommodations.
Stayed 3 nights in Nov 2021

8/10 Good

ANDREA E

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Nov 2021

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 5 nights in Dec 2020

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness
Cobro extra por aseguranza que no dijeron al hacer el trato y muy alto el cobro por limpieza del lugar , muy mala comunicación con el resort
Stayed 5 nights in Nov 2020

2/10 Terrible

Stephan

Travelled with family
Disliked: Cleanliness, room comfort
This trip was not good at all we never even stayed
Stayed 5 nights in Nov 2020

8/10 Good

Mayra

Travelled with family
Liked: Cleanliness, room comfort
Loved everything about the apartment
Stayed 7 nights in Nov 2020
Response from Reservations Team on 11 Nov 2020
Thank you for your kind words! We hope that you choose to stay with us again.

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Avoid these condos like the pest. Management company is the absolute worst, good luck trying to check-in without stress, driving around looking for their abandoned or empty offices or calling for hours. Condos themselves are old and crappy. Furniture purchased in the 80s and never looked after again. You get better beds and a better night sleep in a $5 cockroach motel. Never in my 25 years coming to the area I had a worst experience, by miles. #Unlist.
Stayed 11 nights in Oct 2020
Response from Reservations Team on 16 Oct 2020
Thank you for your review and feedback. We are sorry to hear that you did not enjoy your stay in Runaway Beach. Our check-in office has been updated with Expedia. It also notes that you are to call us 48-72 hours prior to your arrival to receive check-in details and access codes. The units are individually owned and decorated by different owners.

10/10 Excellent

Verified traveller

Stayed 6 nights in Sep 2020
Response from Reservations Team on 16 Oct 2020
Thank you for your review!

8/10 Good

Verified traveller

Stayed 3 nights in Aug 2020
Response from Reservations Team on 14 Sept 2020
Thank you for your review!

10/10 Excellent

Verified traveller

Stayed 4 nights in Jul 2020
Response from Reservations Team on 13 Aug 2020
Thank you! We hope you choose to stay with us again!

2/10 Terrible

Shell, Atlanta, Ga

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities
Bad smell, nasty carpet, bad customer service, roaches in restroom, no tissue provided, no cable & WiFi, no cold water. The list continues!
Stayed 3 nights in Jul 2020
Response from Reservations Team on 29 Jul 2020
Thank you for your review and feedback! I do not see that you contact us during your stay to report any of these issues. Please reach out to us as we would like to discuss this further, and to ensure that your concerns are addressed.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities
Bugs, bad smell, no working cable or television, nasty carpet, no tissue provided, very bad customer service, no cold water.
Stayed 3 nights in Jul 2020
Response from Reservations Team on 29 Jul 2020
Thank you for your feedback and review! Please reach out to us so we can address this manner with you directly.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities
The property was in a great place from the parks we were visiting. The house was clean and the area where the property was, it was close to stores and eating places.
Stayed 5 nights in Nov 2019
Response from Management on 9 Dec 2019
Hi There- We are so pleased you enjoyed your visit and appreciate your feedback. We hope to see you again soon. Sincerely, The Team at Magical Memories

4/10 Poor

Heather

Stayed 2 nights in Nov 2019

6/10 Okay

Robert

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Satisfied but far from pleased.
Check-in was a bit trying as the room as they gave us the wrong room; there was an added charge of $38 for an insurance coverage that was not disclosed as part of the room fees; plus the different address for check-in was not given to us when called to request ground floor room or a room with an elevator close by since my wife has a broken leg and can’t do stairs. Had to change rooms the next day as the first had a broken a/c and water heater. That room was much nicer and actually came with the dish soap and trash bag in the can!
Stayed 3 nights in Nov 2019
Response from Management on 16 Nov 2019
Hi Robert, Thanks for your feedback on your recent visit. The damage waiver charge is mentioned in our listing here. I believe Hotels.com classifies this as a resort fee, however, it is listed. Also, there is a section labeled "special check in instructions" that gives all information regarding our check in location. Our apologies for the confusion. We look forward to another visit! Sincerely, The Team at Magical Memories

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and safe/secure area. Great amenities and although quite basic, the apartments are functional and clean. This is my third stay in as many years so can't be that bad!
Stayed 6 nights in Oct 2019
Response from Management on 18 Oct 2019
Hi There- Thank you for staying with us. We are all pleased that you had a great time and we hope we can host you again soon. Sincerely, The Team at Magical Memories

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location. It was clean and felt like a vacation getaway.
Stayed 8 nights in Sep 2019
Response from Management on 30 Sept 2019
Hi There- Thank-you for your feedback on your recent stay with us. We always love hearing from our satisfied guests and we look forward to having you visit with us again. Sincerely, The Team at Magical Memories

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good central location, easy to get to all the major roads of Orlando. The property was nicely decorated and with full self catering needs. Bathroom could do with a better bath & shower unit as they are showing some age. Sofa was also showing some age but was comfortable. Good cable TV Although the TV in the bedroom did not work. These are minor points as were not in the apartment during the day only on an evening. The pool complex is nice but could do with more food & drink facilities.
Stayed 14 nights in Sep 2019
Response from management on 26 Sept 2019
Thank-you for your feedback on your recent stay with us. We always love hearing from our satisfied guests. This information will help us to reconcile these issues and meet expectations for your future visit. We look forward to having you visit with us again. Sincerely, The Team at Magical Memories

6/10 Okay

Terri

Liked: Cleanliness, property conditions & facilities
It was a nice place with very few free amenities, the pool was nice but they closed it even though it wasn't storming so that took away our only amenity. The rooms were clean and roomy, and the walk in closet was huge, but the beds were very uncomfortable. The Living room area was very nice and clean, and the open floor plan added to the spacious feel. The location was great!!!
Stayed 4 nights in Aug 2019
Response from Management on 4 Sept 2019
Hi Terri- Thank-you for your feedback on your recent stay with us. We are sorry to hear about your unpleasant experience. We try our best to rectify any issues with our units as soon as we are made aware of them. This information will help us to reconcile these issues and meet expectations for our future guests. Sincerely, The Team at Magical Memories

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The facilities are very clean and accessible. However not many amenities around and a little difficult obtaining Disney tickets as we had to go off site.
Stayed 7 nights in Aug 2019
Response from Management on 3 Sept 2019
Hi There- Thanks for staying with us. We appreciate your feedback and look forward to having you visit with us again. Sincerely, The Team at Magical Memories

10/10 Excellent

Mark, Immeldorf, Germany

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the properties location and the accommodations. I did not know the office closed at night. A person walking at night saw us and told us where to go to register. That helped a lot.
Stayed 5 nights in Jul 2019
Response from Management on 28 Aug 2019
Hi Mark- Thank you for your feedback on your recent visit with Magical Memories. We are pleased to know that you enjoyed your accommodations. We apologize for the confusion at check in. We would be thrilled to see you all again soon! Sincerely, The Team at Magical Memories

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Basket ball court wasn’t open one reason I got the room I get a place every year for my wife so families can come the room not that clean old TVs no cable great location the check in was bad had us wait for are room wouldn’t let us just park by the room so we knew were we were goin for the money I spent not worth it and they charged me 142 more after I payed everything up front
Stayed 3 nights in Jul 2019
Response from Tiffany on 16 Jul 2019
Hi there- Thank-you for your feedback on your recent stay with us. We are sorry to hear about your unpleasant experience. As the basketball court has been closed for over 2 years, this amenity is not advertised on our listing. We are sorry about the confusion. Also, we are careful to disclose All Fees when you book the property, before you pay. We aim for the best in Customer Service and really wish the best experience for our guests. Sincerely, The Team at Magical Memories

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was quiet and the property was very secure.
Stayed 5 nights in Jul 2019
Response from Tiffany on 15 Jul 2019
Hi There- We appreciate your feedback, happy to hear you enjoyed your visit. We hope to see you again on your next vacation to the Kissimmee/Orlando area. Sincerely, The Team at Magical Memories

10/10 Excellent

meliss

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family vacation
This was a great 3 bedroom villa, close to Disney!!! The pool was awesome... Quiet neighborhood and close to many restaurants,,,
Stayed 5 nights in Jun 2019
Response from Magical Memories on 6 Jul 2019
Thank-you for your feedback on your recent stay with us. We always love hearing from our satisfied guests and we look forward to having you visit with us again. Sincerely, The Team at Magical Memories

10/10 Excellent

Verified traveller

Stayed 4 nights in Jun 2019
Response from Ana on 17 Jun 2019
Thanks for staying with us. We appreciate your feedback and look forward to having you visit with us again. Sincerely, The Team at Magical Memories

2/10 Terrible

Verified traveller

Stayed 4 nights in Jun 2019
Response from Tiffany on 14 Jun 2019
Thank-you for your feedback on your recent stay with us. We are sorry to hear about your unpleasant experience. Could you let us know what we happened during your stay? We try our best to exceed our guest’s expectations when visiting us. Sincerely, The Team at Magical Memories

8/10 Good

Melanie

Liked: Cleanliness, property conditions & facilities, room comfort
Clean, organized and comfortable
The condo I stayed in was clean and quite nice. My only complaint (so small that I did not bother reporting it; also I'd heard that the staff is not reliable) was that the outlet on the left side of the bed did not work--so I slept on the right side. Also I will add that finding my condo was not easy and took 3-4 drives around the residences, so check-in may want to offer a map.
Stayed 3 nights in May 2019
Response from Tiffany on 7 Jun 2019
Thank-you for your feedback on your recent stay with us. We are sorry to hear about your maintenance issue. This information will help us to reconcile these issues and meet expectations for our future guests. We hope we can host you again soon. Sincerely, The Team at Magical Memories

10/10 Excellent

Trevonne

Travelled with family, Travelled with family and small children, Travelled with partner
Very nice and beautiful quiet area. They supply great amenities. Close to Disney and highways
Stayed 3 nights in May 2019
Response from Sincerely, The Team at Magical Memories on 29 May 2019
Hi Trevonne- Thank you for choosing to stay with us at Magical Memories. We are pleased you enjoyed your trip. My hope is that you will continue to choose us when you visit the Kissimmee/Orlando area.

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
For the money I pay was horrible place it’s so old bed are from 1978 the only great was the kitchen have new cabinets but the rest it’s horrible the bath need to remove I think cheap hotels has better beds and I have to pay and extra 150 dollars for no reason
Stayed 2 nights in May 2019
Response from Sincerely, The Team at Magical Memories on 29 May 2019
Thank-you for your feedback on your recent stay with us. We are sorry to hear about your unpleasant experience. We try our best to rectify any issues with our units as soon as we are made aware of them. This information will help us to reconcile these issues and meet expectations for our future guests. We are also careful to disclose All Fees when you book the property, before you pay. Sorry for any inconvenience.

10/10 Excellent

Michalene, Fresno, CA

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a great place to spend with plenty of room in the Villa. Great location to everything that you could need including amusement parks. The price is fair for these gems! These include a washer and dryer which helps to keep the dirty laundry down.
Stayed 4 nights in May 2019
Response from Sincerely, The Team at Magical Memories on 29 May 2019
Hi Michalene- Thank you for staying with us. We are all pleased that you had a great time and we hope we can host you again soon.

10/10 Excellent

Damien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019
Response from Magical Memories on 6 May 2019
Thanks for staying with us. We appreciate your feedback and look forward to having you visit with us again. Sincerely, The Team at Magical Memories

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about the property and would love to stay again
Stayed 2 nights in Apr 2019
Response from Lana on 9 Apr 2019
Thank-you for your feedback on your recent stay with us. We always love hearing from our satisfied guests and we look forward to having you visit with us again. Sincerely, The Team at Magical Memories

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I loved the property. I didnt read the fine print and if your checking in after 8pm you are pretty skrewed until the next morning.
Stayed 6 nights in Apr 2019
Response from Lana on 8 Apr 2019
Thank-you for your feedback on your recent stay with us. We are sorry to hear that you may have had issues during your check-in experience. As noted both on our Expedia page and on your Reservation Confirmation, all guests arriving after 8 pm must contact the property in advance so that we can provide you with after hours check-in instructions. Glad that you enjoyed your stay and we look forward to having you visit with us once again. Sincerely, The Team at Magical Memories

8/10 Good

Sergio

Liked: Cleanliness, staff & service
Needs new mattresses.
Overall it was OK. Mattresses needs to be replaced ASAP.
Stayed 3 nights in Mar 2019
Response from Lana on 27 Mar 2019
Hi Sergio, Thank-you for your feedback on your recent stay with us. We try our best to rectify any issues with our units as soon as we are made aware of them. This information will help us to reconcile these issues and meet expectations for our future guests. Sincerely, The Team at Magical Memories

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to get away
Great place to stay for Spring Break with the kids. Short drive to the parks, lots of restaurants nearby, shopping, and grocery stores. Quiet. No main center open after 4,bring towels for the pool. All in good order, well maintained, and comfortable. Beds could be a little nicer, but still great.
Stayed 5 nights in Mar 2019
Response from Lana on 25 Mar 2019
Hi Alan, Thanks for staying with us. We appreciate your feedback and look forward to having you visit with us again. Sincerely, The Team at Magical Memories

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything about my stay was great in regards to the actual villa. However, the bed was extremely uncomfortable. The mattress was lumpy and squeaky so every time I moved, you could hear squeaks. Also, you can tell the pillows were cheap. They barely had enough stuffing in them so as soon as you lay your head on them, it went down to the mattress. So basically, it was like sleeping without a pillow. And the flooring is very thin, whoever was staying in the villa above me stumped across the flooring my whole entire trip. So to say that I had a very peaceful vacation is far from true.
Stayed 3 nights in Mar 2019
Response from Lana on 22 Mar 2019
Thank-you for your feedback on your recent stay with us. We try our best to rectify any issues with our units as soon as we are made aware of them. This information will help us to reconcile these issues and meet expectations for our future guests. Sincerely, The Team at Magical Memories

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old needs redone. Staff not great with check-in. Very very noise with unit above. Sqeeky floors beds. Mould in bathrooms. Pool 4 ft deep
Stayed 15 nights in Feb 2019
Response from Lana on 18 Mar 2019
Thank-you for your feedback on your recent stay with us. We try our best to rectify any issues with our units as soon as we are made aware of them. This information will help us to reconcile these issues and meet expectations for our future guests. Sincerely, The Team at Magical Memories

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2019
Response from Lana on 1 Apr 2019
Thank-you for your feedback on your recent stay with us. We always love hearing from our satisfied guests and we look forward to having you visit with us again. Sincerely, The Team at Magical Memories

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 15 nights in Feb 2019
Response from Lana on 1 Apr 2019
Thank-you for your feedback on your recent stay with us. We are sorry to hear about your unpleasant experience. We try our best to rectify any issues with our units as soon as we are made aware of them. This information will help us to reconcile these issues and meet expectations for our future guests. Sincerely, The Team at Magical Memories

10/10 Excellent

Jackie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We loved this place. Didn t like all the stairs. Also didn t like the fact that office was else where
Stayed 3 nights in Feb 2019
Response from Lana on 21 Feb 2019
Hi Jackie, Thanks for staying with us. We appreciate your feedback and look forward to having you visit with us again. Sincerely, The Team at Magical Memories

6/10 Okay

Mikayla

Travelled with group
The view of the pond was nice. The villa smelt like paint and bleach which was unpleasant.
Stayed 2 nights in Jan 2019
Response from Lana on 22 Jan 2019
Hi Mikayla, Thank-you for your feedback on your recent stay with us. We try our best to rectify any issues with our units as soon as we are made aware of them. This information will help us to reconcile these issues and meet expectations for our future guests. Sincerely, The Team at Magical Memories

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and ready when we got there. We arrived early and were allowed to check in early. We had a slight problem with the toilet flushing properly but everything else worked fine. It was very close to the theme parks and fairly priced.
Stayed 7 nights in Jan 2019
Response from Lana on 18 Jan 2019
Thank-you for your feedback on your recent stay with us. We always love hearing from our satisfied guests and we look forward to having you visit with us again. Sincerely, The Team at Magical Memories

8/10 Good

Luc

Liked: Cleanliness, property conditions & facilities, room comfort
Nice place but checking is not at the same place. had to use taxi twice to get there
Stayed 3 nights in Jan 2019
Response from Lana on 9 Jan 2019
Hi Luc, Thank-you for your feedback on your recent stay with us. Glad to hear that you enjoyed your unit. Our Expedia page does note the address of the check in location and that our guests are required to travel by vehicle to their assigned unit. Sincerely, The Team at Magical Memories Villas

2/10 Terrible

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Cockroach nest!!
Don’t be late for check in or you will be in trouble! No one is there to explain how to get the keys and gate code. The office is almost 6 blocks away and nowhere show the address. The apartment is a cockroach nest!! They are everywhere!! Especially in the kitchen! I never in my life see something like that...
Stayed 3 nights in Oct 2018
Response from Lana on 20 Dec 2018
Thank-you for your feedback on your recent stay with us. We are sorry to hear about your unpleasant experience. Our Expedia page does advise that all guests arriving after hours must contact our office in order to obtain your after hours check-in instructions and directions.We try our best to rectify any issues with our units as soon as we are made aware of them. This information will help us to reconcile these issues and meet expectations for our future guests. Sincerely, The Team at Magical Memories

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
in my opinion the had a deceptive listing....told us the night rate....which we paid in advance...once we got there, they added administrative fees etc that almost DOUBLED the advertised link.... expedia should be embarrassed....certainly I will think carefully about using the expedia web site again....
Stayed 2 nights in Dec 2018
Response from Lana on 12 Dec 2018
Thank-you for your feedback on your recent stay with us. Our fees are clearly noted on the Expedia website both at checkout and under the Fees section as follows: Fees You'll be asked to pay the following charges at the property: Cleaning fee: USD 107.83 per accommodation, per stay Resort fee: USD 39.73 per accommodation, per stay Sincerely, The Team at Magical Memories