Outdated apartment, poor staff & poor location.
Upon arrival at a very impressive complex, we quickily learnt that our apartment was actually several miles away. We were given a map and next to no other information on what to expect. After over half an hour searching, it turned out the direction we were given was totally inaccurate. Upon arrival at our apartment- we were disappointed to find an out dated and somewhat scruffy apartment, with a leaking air conditioning unit and very poor air conditioning as a result of this. The concierge and check-in desk never answered the phones to deal with our complaints. The 'water park' as promised was simply not a water park, and the 'high end' steak restaurant was not only tacky and scruffy, but the food was beyond terrible. Soon after attempting to eat, my partner became violently sick. I had to then actually argue our case to not pay for the meal as it was totally unedible -for over half an hour! We travel and stay in hotels and apartments very regularly. This was truly the worst we've come across!