2 outdoor pools

Reviews of Regal Palms Resort and Spa

3.5 out of 5
Regal Palms Resort and Spa
2700 Sand Mine Rd, Davenport, FL

Reviews

7.0

Good

Rating 10 - Excellent. 295 out of 1235 reviews" "
Rating 8 - Good. 375 out of 1235 reviews" "
Rating 6 - Okay. 261 out of 1235 reviews" "
Rating 4 - Poor. 156 out of 1235 reviews" "
Rating 2 - Terrible. 148 out of 1235 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

8/10 Good

nanette, brooklyn center

Travelled with family
Liked: Cleanliness, amenities
Great amenities
Stayed 7 nights in Dec 2021

8/10 Good

Verified traveller

Liked: Amenities
It’s was a great place. The kids had fun. I enjoyed the three bathrooms and the king size bed. The beds were a bit squeaky and there was only one big sized tv in the home and two small ones. The internet wasn’t pretty good either. For the most part the stay was great. The manager of the property was wonderful. I had no issues with utilities. There was plenty of space and even some dishes that were available. All and all great spot. And right near the entrance and exit so easy to navigate to the property.
Stayed 7 nights in Jun 2021

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Regal palms was great. My family really enjoyed all the amenities the property has to offer. The unit itself (privately owned) was extremely outdated and was just a roof over our heads and nothing more. Too much to list the wrongs of this unit, but Regal Palms was great.
Stayed 6 nights in Jun 2021

6/10 Okay

Verified traveller

Travelled with family and small children
I liked that the pool area was close by and grocery shopping near by. I didn’t like that the sofas didn’t appear clean nor did the comforters.
Stayed 3 nights in Jun 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Amenities
Disliked: Cleanliness
I like the area the size of the house. I didn't like the carpet it was dirty they should consider replacing it
Stayed 7 nights in Jun 2021

2/10 Terrible

Jeffrey

Travelled with family
Disliked: Cleanliness, room comfort
Family vacation turn into a nightmare
This was the most uncomfortable place that I have rented to stay the place was full of roaches and my wife is terrified by it, instead of a family vacation it was a nightmare for us and in top of everything the reservation was sent the the resort wrong with 1 day less which meant that I had to go to the reception again to activate my card to be able to get inside the property because when I got to the gate after coming back from the parks the card didn’t work and it was because the reservation was sent wrong I will definitely will not be using this site or that resort anymore in my life. Almost forgot the key to enter The townhouse was a code and it was never provided to me when I checked in, which meant that I had to call a number that was wrong to get this info because the front desk could not provided that info and I sat outside the house with my family and my two daughters for almost 30 minutes trying to find a number that could provide the information.
Stayed 4 nights in Mar 2021

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The lazy river and pool werea nice perk. The condo was nice, although i was disppointed that the phone didnt work!
Stayed 10 nights in Feb 2020

10/10 Excellent

Swails

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Sep 2020

4/10 Poor

Frank, Davenport fl.

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There was only one T.V. working in the 3bedroom town home no wash clothes or towels available had to wait till the next day in order to receive them. Sofa and loveseat felt like fleas were bitting you had to sit at kitchen table the entire stay.
Stayed 2 nights in Aug 2020

2/10 Terrible

Joseph, Jacksonville FL

Travelled with family
Disliked: Cleanliness, amenities
All the dishes was dirty they gave me the wrong code to to get into the home sat outside for 30 min waiting the outlet in the bathroom didn't work the hot tub didn't work and they gave me the wrong number to call and complain
Stayed 2 nights in Aug 2020

2/10 Terrible

Karl

Travelled with family
Disliked: Cleanliness, room comfort
Not a good stay
This was my 2nd time staying here and this time was horrible...the refrigerator was leaking, carpets was dirty& insect problems
Stayed 2 nights in Jul 2020

6/10 Okay

Angelica

Travelled with family
Disliked: Room comfort
Regal
The checkin was horrible it was a complete run around then we wasn’t even able to get the room we book we was just put somewhere so I didn’t even have a pool in the back of my house then security is races and keep harassing the African American people on the 4th just totally unsatisfied with my vacation
Stayed 2 nights in Jul 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice place to stay. Our unit was a nice size and was pretty well stocked. Also it is very close to a grocery store which was very convenient.
Stayed 6 nights in Mar 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
First unit was not acceptable. Run down and not clean. Complained and two days later moved to a nicer unit. Overall had a fair stay.
Stayed 6 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities
Nice big townhouse in a great location with really nice pool area.
Stayed 3 nights in Mar 2020

2/10 Terrible

Verified traveller

Stayed 5 nights in Dec 2018

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities
Over crowded and not enough amenities for amount of units. Very dirty and run down units
Stayed 6 nights in Feb 2020

8/10 Good

Jonathan

Travelled with family
Liked: Staff & service, room comfort
Furnishings were worn, the condo needs updating but the stay was pleasant.
Stayed 7 nights in Feb 2020

4/10 Poor

Verified traveller

Liked: Cleanliness, amenities
Once we checked in and I usually do an inspection on the property because I don’t want to get charge for something that wasn’t me it was two holes on the wall the TVs were about 16 inch TVs one room didn’t have a cable box Wash cloth that was only for for eight people
Stayed 2 nights in Feb 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
The Resort looks very nice from th outside but.. the inside of the townhouse is not what you expect. The most important thing in a place is the cleaning and was very poor, besides one of the bathroom the bath tub was not drained. Anyway I do not recommend this place for another family vacation.. Sorry.. but for the money for rent it is not accurate.
Stayed 3 nights in Jan 2020

6/10 Okay

Verified traveller

Disliked: Cleanliness
Stayed 5 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2019

4/10 Poor

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
No wifi, not enough toilet paper, very little utensils and dishware, no dish soap, no communication between property management. Will not return.
Stayed 3 nights in Dec 2019

2/10 Terrible

A.Diaz, Miami

Travelled with family and small children
Disliked: Cleanliness, amenities
At check-in, the front desk advised that there was little they could do to help us and if we needed anything to call the management company. The 1 phone number provided to us was for "emergencies", yet, not one person answered our calls. When we enter the townhouse, it was full of carpet everywhere. The house smelled DISGUSTING, so musty, and humid. This was a problem because 3 people were extremely asthmatic. The moment they stepped in their throats began to close up, their breathing became difficult causing them to overuse their inhalers triggering a health concern. We didn't expect carpet everywhere because our Expedia photos showed carpet in only one room, the master bedroom which was fine because there were 2 other rooms. We go to the front desk, they were very helpful in trying to contact Keith from RPRSM, who was, apparently, the only person that could help us. When they were finally able to reach him, we explained to him our situation and we asked if we could please be moved to another townhouse. He was so UNINTERESTED in what we had to say, he was rude and acted as if we were bothering him. His response was "what do you want me to do about it?" & quoting his EXACT words: "you should have done your research". Keith refused to return our money, after hours on the phone with Expedia and Expedia trying to contact him with no solutions. Thankfully, Expedia took it upon themselves to refund our money. At 1 am we had to go looking for a separate hotel.
Stayed 3 nights in Nov 2019

6/10 Okay

PhilipRodriguez, Belleville, NJ

Travelled with family and small children
Staff was pleasant. The facility we stayed at was just average. Rugs and cooking ware were dirty. Also no one from the staff contacted us or showed to see if we needed extra towels, toliet paper, anything. No phone in the facility. Had to call from our cell phones. Staff was made aware of that and was told it was going to get fixed, it never happened. Experience
Stayed 7 nights in Nov 2019

8/10 Good

Verified traveller

Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here over the weekend and we loved it... Our town home was 3 bd/3bth, Nicely furnished and extremely clean. Owner was very sweet and her property was well taken care of. The king size bed room had a large tub with was a plus, In the other 2 bedrooms was 2 twin beds in each room perfect for our family friends that atayed with us. Pool area was really nice we had alot of fun in the lazy river and and on the slide. Wish my youngest was big enough for it shes 1 1/2 you have to be 49" or bigger, she cried for 2 days she wanted so badly to. I only wish she couldve sat on my lap. Hot tub was nice we didnt venture into the gym area since we had 4 kids with us. Arcade was okay, not the worst. there was at least 4 or 5 games out of order every game was $1 per play some games old but still fun. Food and drinks were delicious and fair priced we thought. Gratuity is automatic so be aware! We tipped alot our first day for not realizing. Wristbands are given for each guest for entry into amenities and resort townhomes( with a $10 charge if lost) Towels are also $10 charge if not returned. Bring our own Floats, you cant rent them and we ended up paying $35 for 3 tubes at the store there. Someone did take off with one of ours the first night which was a bummer. Overall our stay was nice and we would stay again. We vistied Legoland about 30 min. Orlando/Disney is the same about 30 min from the resort as well. There is a publix next to the resort which was nice for groceries.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
There was a communication problem on how to get into the property. An email was supposed to be sent with the code to open the key box and I never received it. I had to go back to the Reception and they had to call someone to get the code. The property tubs could of being cleaned better. The jets were full of mold. The WiFi did not work and when I contacted the number the front desk gave me the person did not know the right user or password for me to use the WiFi.
Stayed 2 nights in Oct 2019

6/10 Okay

CarolA.

Travelled with family and small children
Liked: Amenities
Disliked: Property conditions & facilities
The unit size was perfect however it needed a deep cleaning and updating. They need to make sure everything is in working order. The ceiling fan in living room did not work.
Stayed 7 nights in Sep 2019

4/10 Poor

Monica

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019

10/10 Excellent

ken

Stayed 5 nights in Sep 2019

8/10 Good

OntarioMom, Canada

Travelled with family
Liked: Staff & service
Liked that it had three bedrooms, three bathrooms, a full kitchen, and a washer and dryer. The location is close enough to get to the Disney parks, but also a short drive from stores for supplies that may be required. The pool and water slide were also great for some relaxing time at the resort.
Stayed 4 nights in Sep 2019
Response from Reservations Team on 30 Sept 2019
Thank you for your review!

4/10 Poor

Antonio, Memphis

Travelled with family and small children
Disliked: Amenities
I only liked the pool area with the game room and bar everything else was ok.... We only had 1 roll of toilet paper per room after all used up we were told we had to buy our on. In their policy they wanted u to clean up and wash your wash your towels and if you requested more they was a 10$ hold per towel on your credit card if u lost your resort wristband pass or didnt turn them back in their would also be a 10$ charge each wristband. I wouldnt stay there again EVER...
Stayed 4 nights in Sep 2019
Response from Reservations on 17 Sept 2019
These townhome are self-catering which means we will start you out with basic supplies, like a roll of toilet paper in each bathroom. After that, you do need to supply your own. Maybe there is misunderstanding regarding towels. You receive a supply of towels in the home. While you are there, you can wash them as often as you want in your unit using the washer/dryer. After you leave, housekeeping comes in and washes everything. If you want to use the pool towels provided by the clubhouse, they charge a $10 per towel hold on your credit card.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The property was great the staff was helpful the pool was clean only issue was the rental property it was given to us dirty sheets stained walls dirty.
Stayed 4 nights in Aug 2019
Response from Reservations on 13 Sept 2019
I hope you were able to reach out to your property manager with any issues. All homes are cleaned and inspected prior to arrival.

2/10 Terrible

Mrs.G, Chicago

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property we stayed in was infested with roaches. It was horrible. The resort said it was nothing they could do and it was the property owners responsibility for insects. The home we rented was not comfortable. There wasn't a broom to sweep the floors. It wasn't cleaned well. I had to scrub all the bathrooms before my family used them. It was a terrible experience and i will not be returning
Stayed 7 nights in Aug 2019
Response from Reservations on 23 Aug 2019
I am very sorry if you were misinformed; the front desk (HOA) is responsible for taking care of pest control on behalf of the home owners. The home are regularly treated and if something come up, the front desk should have called the pest control company to come out to the home for you. If you are unhappy with the quality of cleaning, the management company would be happy to send housekeeping to the home.

10/10 Excellent

Arlene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2019
Response from Reservations on 13 Sept 2019
Than you!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was in good condition and response for any issue was quick within 20minute
Stayed 10 nights in Aug 2019
Response from Reservations on 13 Sept 2019
Thank you for your review!

8/10 Good

DUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2019
Response from Reservations on 13 Sept 2019
Thank you!

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious however we did not have a trash can for regular garbage
Stayed 4 nights in Aug 2019
Response from Reservations on 13 Sept 2019
Thank you for your review! There should have been a trash can for you; you can always call your property manager f you need anything or anything is missing. :)

10/10 Excellent

Denna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleased
This was my 2nd time staying and I love it. Me and my family will be returning ❤️💕💕
Stayed 3 nights in Jul 2019
Response from Reservations on 13 Sept 2019
Thank you for your review!

8/10 Good

bobby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is my 2nd time staying here. The only problem is that after u travel all day and u get there u cant check in til 4pm.
Stayed 3 nights in Jul 2019
Response from Reservations on 13 Sept 2019
Thank you for your review! Check in time is at 4pm because of the size of the townhomes, the staff needs this time to ensure the home is clean and inspected before you check in. :)

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was great and I highly recommend
The service from the staff was exceptional and the place was very clean and family oriented. Also. The pool and lazy river were very clean on a daily basis. We enjoyed our stay with the kids and friends. We will stay here again and we highly recommend anyone to stay here
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I liked was the layout of the villa, how well equipped it was, and how secure the property was. The pool was great with reasonably priced and well made adult beverages. What I disliked was how short I stayed and that had nothing to do with Regal Palms... 9 Days 8 Nights was not enough time here... See Ya Next Year Regal Palms (538 Terra Lago)
Stayed 7 nights in Jun 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Pillows flat and uncomfortable, Blender broken, carpets very dirty, walls dirty, no vacum to clean carpet, no soap, no toilet paper, no shampoo, no containers to make salad. no coffee filters, ants and spiders roaming all over the apartment, the kitchen burners were out of place and tilted. 5 day stay no house keeping. I did pay a cleaning fee?
Stayed 4 nights in Jul 2019

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities
The pool was plain, no floaty for the lazy river, only one slide nothing else exciting for kids at the pool, no toilet paper, no wash clothes no trash bags, every room had different tv channels, one room you can only lock from the outside, chair was dirty on the patios, had to pay to get pool towels, some of the window shades was broken a hassle coming in and out the property because you had to scan a paper restaurant couldn't deliver
Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything Everything was clean We enjoy with the pool
Stayed 6 nights in Jun 2019

8/10 Good

Verified traveller

Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing resort
It’s just like the pictures! It’s an amazing place to stay and make you feel safe and secure the staff are so friendly and the place it self is amazing. You can go to the pool and lazy river and just relax from your trip once you get there. The gym could be updated. But overall it’s worth the stay 😊
Stayed 4 nights in Jun 2019