Ratings based on 3,280 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
76% of guests recommend
3.9 Room cleanliness
3.6 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2out of 5
by A verified traveller from New york,NY

Close to everything but room need to be updated .

Posted 29-Aug-2016
Pros: The front desk building is updated and staff is every informative .
Cons: The Manager needs to check the rooms before guest check in the rooms.
Location: Location is great you have most of name restaurants you also have fun spot for kids and adults .
There were roaches in the premises hair on towels also they was stain on the comforters . I know it's not the housekeeping staff idea of guess putting thermostat in 80.putting dishes in dishwasher also they want us to watch a place to to make it easy for the company not for housekeeper.
5out of 5
by A verified traveller from Phoenix AZ

Nice place to come to and relax after a full day

Posted 29-Aug-2016
Great place to come to and relax after a full day of fun at the parks. Very center to shopping stores, restaurants and the parks.
Comment from Hotel Management
30-Aug-2016 by The Team @ Magical Memories, Hotel Management
Jose we are so pleased you enjoyed your stay. Our team works very hard at making your stay here in Central Florida a Memorable one!! We hope to see you again in the near future.
5out of 5
by A verified traveller

felt like home

Posted 25-Aug-2016
Amazing location Just minutes away from every tourist destination Orlando has to offer. Clean, comfortable, well stocked. Would highly encourage anyone to go!
Comment from Hotel Management
25-Aug-2016 by The Team @ Magical Memories, Hotel Management
Thank you so much for your feedback. Our team works very hard to provide the best experience possible. We hope to see you again soon!
4out of 5
by A verified traveller from Leonding Austria

US Haus

Posted 21-Aug-2016
Pros: Lage, Zimmer, Raumangebot
Cons: die Reinigungskosten in den Angebortspreis miteinrechnen
Location: nähe 192 - Disney Parks, nicht weit zum Factory Outlet
Die US-Villas liegen optimal damit man eigentlich rasch zu Disney, Factory Outlet oder auf den Highway 4 (Hauptroute) gelangt. Walmat zum Einkaufen in der Nähe. Zimmer sind groß angelegt. 2 Bäder. Clubhaus mit Fitnessgeräten und Pool. Die gesamte Anlage ist sehr sehr sauber und ordentlich gepfelgt. Leider ist das Vermietungspersonal bei Problemen nicht gerade hilfreich. Aufpassen auf die zusätzlichen Kosten wie Reinigung !!!! - erhöht den Preis deutlich
Comment from Hotel Management
24-Aug-2016 by The Team at Magical Memories, Hotel Management
Danke für Ihre Rückmeldung. Wir arbeiten sehr hart um Ihren Aufenthalt hier in Florida , um sicherzustellen, ist ein guter. In Bezug auf die zusätzlichen Gebühren wie Reinigung , sollte es auf Ihrer Bestätigung festgestellt wurden , wenn Sie die Buchung über die Endreinigung gemacht . Nochmals vielen Dank für mit Magical Memories bleiben und wir hoffen, Sie wieder zu sehen!
5out of 5
by A verified traveller

Wonderful hotel for family

Posted 20-Aug-2016
Was really good place for family and every one like to have a perfect vacation
Comment from Hotel Management
22-Aug-2016 by The Team @ Magical Memories, Hotel Management
Thank you for your feedback, we hope to see you again in the future!
5out of 5
by A verified traveller from st. louis

excellent trip just too short

Posted 16-Aug-2016
Pros: cleanness ground level
Cons: better irons
Location: location was good
it was just excellent and too short room was clean and big enough
Comment from Hotel Management
22-Aug-2016 by The Team @ Magical Memories, Hotel Management
Thank you for your feedback. Magical Memories looks forward to when you can come for a longer stay!!
1out of 5
by A verified traveller from Canada

Seven Dwarfts, building 5 #101

Posted 16-Aug-2016
Pros: Location.
Cons: Everything for the comfort of your guest at this particular villa
Location: Very Good location ..lots to do and eat.
Magical Memories Villas-A Tourist Nightmare. Villa at Seven Dwarfs bldg 5-101 was badly kept. 2061 Lodi Circle, Nothing Magical about our stay. From day 1 to day 7 Broken toilet, plugged bathtub, plugged kitchen sink which caused the dishwasher to back up. Trash compactor had to be replaced. These items mentioned above were repaired after days of calling. As we left the villa very early in the mornings we had to spend time from the parks calling the office to place our complaints. Queen bed sunk in middle and was very uncomfortable, sofa bed lining ripped and sunk and was very uncomfortable. Washing machine never worked and wasn't plugged to socket when we checked in. Someone came to plug it in but it never worked. We realized why... Magical Memories knew it wasn't working when they assigned the villa to us. We ran out of clothes. Mgmt washed for us the day before we checked. For one day 9 people wore dirty clothes..incl 4 kids. We had to buy some clothes. Over 3 days of complaints Fri Aug 5 to Sun Aug 7, the Staff assured us that the Manager Tiffany would be told of the problem upon her return on Monday and to expect a call from her. No one called. On Tues Aug 9, we visited the office and spoke to the Mgr Tiffany, she said she was not aware of our calls and issues. (really?)We spent a lot of time complaining about broken stuff. How cone they replaced the broken trash compactor and couldn't replace the washing machine. They kept saying that authorization was needed fr
Comment from Hotel Management
22-Aug-2016 by The Team @ Magical Memories, Hotel Management
Thank you for your feedback in regards to the issues you experienced during your stay here at Magical Memories. I see that all of the items you reported during your stay were noted and every team member involved worked very hard to rectify the issue with the washing machine as well as offering to have a washer nearby and to wash your family’s clothes. It is also noted you received a partial refund to offset any inconvenience you may have encountered. We at Magical Memories would love to have the opportunity to host your stay again in the future!
3out of 5
by A verified traveller from edison,NJ

Great Property but sofas and bed not comfortable

Posted 14-Aug-2016
Pros: Overall cleanliness, near markets, Kitchen fully equipped, fully functional laundry, good pool, outdoor play area, Gymn. Near all parks.
Cons: Sofa and mattress needs to be not improved but replaced from time to time...
Location: Good gift shops a lot of restaurants, if you need to jog walk great place, very quite neighbourhood
My overall experience was good but sofas and bed were very terrible could not sit on it without getting sucked in, had a back ache, even worst was bed not comfortable at all could not sleep at night had back pain had to sleep on the floor to get some sleep. What i loved was the cleanliness of the property, good security, good pool, gymn, outdoor playing facilities, the staff was very nice except the person who takes emergency calls was rude, i understand my question was not emergency related but you can nicely decline my request. I will rent from them again but good assurances need to me made that they have good sofa and mattresses.
Comment from Hotel Management
22-Aug-2016 by The Team @ Magical Memories, Hotel Management
Thank you for your feedback. We have noted the condition of the sofas and the bed and will contact the owner of the property and request some attention to those items. We are happy to hear you will be coming back to stay with Magical Memories in the future!
2out of 5
by A verified traveller from Fairfax, VA

Poor Hotel Service

Posted 13-Aug-2016
Pros: People around the hotel were quiet. There were no noise. outside was clean well maintained.
Cons: I think they should put fence around all the lakes where there are warnings of snakes and alligators. guest with children will feel easy walk around.
Location: No walking distance entertainment for guest this was not fun.Everything is driving distance.
Staff at the front desk are very rude. when I checked in with my family they charge $146.90 at the desk did not give me a reason only said it was due. Then when I checked out I saw somewhere it was written as cleaning fee I asked the lady she was busy arguing with another guest at the desk then she said the charge was for cleaning fee while there was NO CLEANING done. There was no mess. The vacation home was left as is. Why they charge me $146.90. The beds were uncomfortable, two of the beds did not feel that they were clean. My children's were complaining about the beds. It was smelling bad. The swimming pool was not clean. we did not use their swimming pool
Comment from Hotel Management
22-Aug-2016 by The Team @ Magical Memories, Hotel Management
Thank you very much for your feedback. When making your reservation there is a page that is presented reflecting the Departure Clean rate that is payable on arrival as well as that information is included in your confirmation. In regards to the comfort of the beds and the cleanliness of the community pool, if you would have reported any issues during your stay that would have afforded us the opportunity to assist where possible. We do hope you will stay with Magical Memories again in the future.
1out of 5
by A verified traveller from canada, US and Trinidad

Villa at Seven Dwarfs bldg 5-101 was badly kept.

Posted 12-Aug-2016
Broken toilet-fixed plugged bathtub-fixed plugged kitchen sink-fixed. Trash compactor had to be replaced. queen bed sunk in middle-uncomfortable sofa bed lining ripped and sunk-uncomfortable washing machine never worked and wasn't plugged to socket when we checked in. Someone came to plug it in but it never worked. We realized why... Magical Memories knew it wasn't working when they assigned the villa to us. We ran out of clothes. Mgmt washed for us the day before we checked. For one day 9 people wore dirty clothes..incl 4 kids. Then we had to buy. Over 3 days of complaints fri to sun Staff assured us that mgr(tiffany) would be told of the problem upon her return on Monday and to expect a call No one called. On Tues Mgr said she was not aware. We spent a lot of time complaining about broken stuff. How cone they replaced the broken trash compactor and couldn't replace the washing machine. They kept saying that authorization was needed from the owner however they couldn't reach the owner over 5 days. We complained on Friday Aug 4 and checked out on aug 10.
Comment from Hotel Management
22-Aug-2016 by The Team @ Magical Memories, Hotel Management
Thank you for your feedback in regards to the issues you experienced during your stay here at Magical Memories. I see that all of the items you reported during your stay were noted and every team member involved worked very hard to rectify the issue with the washing machine as well as offering to have a washer nearby and to wash your family’s clothes. It is also noted you received a partial refund to offset any inconvenience you may have encountered. We at Magical Memories would love to have the opportunity to host your stay again in the future!