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Reviews of Hilton Grand Vacations Club SeaWorld® Orlando

4 out of 5
Hilton Grand Vacations Club SeaWorld® Orlando
6924 Grand Vacations Way, Orlando, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 841 out of 1419 reviews" "
Rating 8 - Good. 306 out of 1419 reviews" "
Rating 6 - Okay. 139 out of 1419 reviews" "
Rating 4 - Poor. 64 out of 1419 reviews" "
Rating 2 - Terrible. 69 out of 1419 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Daniella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Chantal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

10/10 Excellent

Cynthia

Travelled with group
Very nice family friendly resort!
Stayed 3 nights in Mar 2024

10/10 Excellent

Kristin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The moment we arrived I wished we were staying for more than just one night. The staff was friendly and helpful. The rooms were clean with modern design and comfy beds. The fridge and microwave were nice. Sadly it was lightly raining the night we stayed but we were happy to find that the property had a couple of nice hot tubs to enjoy. We also got complimentary coffee or water at their market. It’s small but I appreciate the thoughtfulness.
Stayed 1 night in Mar 2024

6/10 Okay

Lori

Travelled with family
Liked: Staff & service
Off the beaten path. Bar food poolside, no hot breakfast
Stayed 3 nights in Mar 2024

2/10 Terrible

Jim

Disliked: Staff & service
Rude, inappropriate and untrained staff.
Stayed 3 nights in Jan 2024

8/10 Good

Rita

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
The property was beautiful, enjoyed the three pools and the ambience. The location was excellent and the reception staff were excellent. However, the rooms needed upgrading - the fridge froze all our food, the coffee maker leaked and the room generally looked tired. We had terrible service at the poolside cafe/bar - we waited an hour to get a salad with grilled chicken. Otherwise, we enjoyed the pools and the little lake.
Stayed 4 nights in Mar 2024

6/10 Okay

Rebecca

Travelled with family, Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The location of the property necessitated hiring Uber for anywhere we needed to go. The shuttle provided for guests was very limited and was provided at an additional cost. The room was not clean. There were limited towels for 3 people, and no sheets were provided for the pull out bed. The floors were obviously not cleaned for some time, and our room was only cleaned once over the time we were there. Twice we had the do not disturb sign out, but it was late afyernoon, so the room should have been cleaned earlier. The staff, on the other hand, was great. From the front desk, concierge and numerous people at the gift shop and pool.
Stayed 4 nights in Mar 2024

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, clean facility.
Stayed 1 night in Mar 2024

10/10 Excellent

vinelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

AnnaGrace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Eiman Vaez

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet
Stayed 5 nights in Mar 2024

6/10 Okay

Shelley

Liked: Cleanliness
Stayed 3 nights in Mar 2024

10/10 Excellent

darryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I got there early , so of course the room wasn’t ready. Property is too big not to tell me exactly where the building is. Property is great though.
Stayed 2 nights in Mar 2024

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved staying here. Free and easy parking, great room value, friendly staff.
Stayed 6 nights in Mar 2024

6/10 Okay

Mariana, Port Moody

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 8 days and the room was cleaned only once!!! (Housekeeping is on a fixed schedule, certain floors or rooms on certain days… we only got them once in 8 days…. Ridiculous!! )
Stayed 8 nights in Dec 2023

8/10 Good

Angela, Chicago

Liked: Cleanliness
Stayed 4 nights in Mar 2024

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024

6/10 Okay

Steven, Lynnwood

Travelled with partner
Liked: Staff & service, amenities
It’s not that I didn’t like the property, I was just expecting the rooms to be updated and more like the images I saw while booking. There was a smell that would hit you super hard when walking into the room. It might be due to the weather but it smelled like a hot mildew-wet smell. We checked in at 1AM so didn’t want to switch rooms, and we didn’t have a reaction to the smell…it just was musty smelling and all our clothes and my hair smelled like it. Great pool, multiple hot tubs. Not sure what was off limited for “owners or members” but the pool was nice, the bar/cafe was good, and the coffee shop was good.
Stayed 4 nights in Mar 2024

4/10 Poor

Jenifer

Travelled with family
Checkin was fantastic. After that it was all downhill. We got harassed about signing up for timeshare stuff our entire vacation, they gave us 2 bath towels for three people for a six day stay and it took us 2 days to get more towels. We requested extra blankets and pillows and that also took 2 days. They said they had shuttle service to select locations but when we asked about it they told us we could just as easily walk or Uber. Our room was not cleaned the entire time even though we were told we would get that service daily. The service in the main restaurant was great but the little store/coffee shop it was very poor. Overall, not a great experience. The grounds were beautiful though and the rooms were nice.
Stayed 6 nights in Mar 2024

2/10 Terrible

Scott

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The check in was so slow that you think they are messing with you on purpose. Food closes down at 9pm. I was on the sixth floor and the elevator was broken. The rooms have no sound proofing you hear every noise in and outside the building.
Stayed 1 night in Mar 2024

6/10 Okay

Denise

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice resort hotel… but be prepared to be politely tackled by staff promoting Timeshare presentations and lovely parting gifts for attending.
Stayed 3 nights in Mar 2024

6/10 Okay

Edward, Sutherlin

We had stayed here in early 2020 and rebooked for March 2024 based upon that wonderful stay. However, we noticed a decline over these years. Upon entering our king studio we immediately noticed an offensive odor that seemed to be from previous guests’ food (it eventually dissipated). Additionally we noticed the main part of the room was dated looking in decor and colors. The bathroom has had a nice update. There was an inadequate supply of bath linens (1 washcloth, 1 hand towel, 2 bath towels, and no bath mat) for which we asked for more the next day; we received a full set of linens. The unit had only 1 USB plug that was in an “old-school” clock that had a charging unit for an iPhone 3. No housekeeping service was provided during our 4 night stay. Upon inquiring we were told one needs to stay for 5 nights in order to have housekeeping come. We won’t be returning.
Stayed 4 nights in Mar 2024

6/10 Okay

Gerald

Travelled with group
Property needs a serious update and remodel. Pool area good. It was clean. Our deck looked over a construction area. Unit deck chairs uncomfortable.
Stayed 4 nights in Feb 2024

10/10 Excellent

Benjamin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 4 nights in Mar 2024

6/10 Okay

Gerald

Travelled with group
Liked: Cleanliness, staff & service
It is a time share operation. We didn't take the sales pitch. This property is old and dated. It is clean. Our view was of a couple of tress and a construction site. In the Smith complex. As far away form check in you can get. Plenty of parking and a lot of stuff in the area to do if you have kids. Right next door to Sea World.
Stayed 2 nights in Mar 2024

8/10 Good

MohdYaser

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort, but the rooms has privacy issue where you can hear the guest next room. As he is sitting with you. I was taking a nap and the man next door sneezed was so close to the point he woke me up.
Stayed 1 night in Feb 2024

10/10 Excellent

susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort/pools/everything is close! The airport, amusement parks, shopping, restaurants! Very accomodating, they even have a Starbucks and restaurant at main pool. Something for everyone/children/adults.
Stayed 6 nights in Feb 2024

10/10 Excellent

Ann, Morrisonville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the walking trail , wish it had lighting for evening walks. Room attendants are awesome! February stay - pool could have been warmer ! Will stay again . Good location - parks shopping etc
Stayed 7 nights in Feb 2024

10/10 Excellent

Leo

Stayed 3 nights in Feb 2024

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very picturesque hotel and location. Great staff
Stayed 2 nights in Feb 2024

10/10 Excellent

Karen

Stayed 7 nights in Feb 2024

10/10 Excellent

Quintin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful environment Secure Child friendly Large Rooms
Stayed 1 night in Feb 2024

2/10 Terrible

Harold

Travelled with partner
The room was terribly moldy and musty. I asked for foam pillow instead and I got them without pillow cases. The staff seems that they are onl tolerating guests and not friendly at all. I will never go back nor recommend the place
Stayed 3 nights in Feb 2024

10/10 Excellent

Clayton Kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a perfect location to stay. The whole resort was kept so clean and the staff were all so helpful and friendly we will definitely be back and recommend the property to other people. Thankyou from the Mattson family
Stayed 10 nights in Jan 2024

8/10 Good

Carleen

Travelled with group
Liked: Cleanliness, staff & service, amenities
Mot enough chairs and umbrellas at smaller pool. Facilities were very clean
Stayed 3 nights in Feb 2024

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Needed more breakfast options but otherwise perfect!
Stayed 3 nights in Feb 2024

6/10 Okay

Jessie

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
During our stay the property was repaving the parking lot and did not have enough parking for all guests. Multiple nights my family left the Disney parks early to make sure we could find parking. Also, the a/c in the units do not cool. We were in one room and the a/c would not cool the room at all so they moved us and the new room a/c worked a little better but not much. Also, we were put in an adjoining room and was not informed about that so the people next to us were super loud and when they cooked food in their room the smell stunk up our room. When we tried to explain issues the staff which was the supervisor would argue with us and when we asked for a supervisor above them they became a different person.
Stayed 5 nights in Feb 2024

8/10 Good

Jason

Stayed 3 nights in Feb 2024

6/10 Okay

Sara

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service
The property was lovely. The pools, playgrounds, restaurant, etc were very nice. I was disappointed that no housekeeping was provided during the stay. I would’ve at least expected towels swapped. My other complaint is related to the door for an adjoining room that was in our room. We could hear the guests next door very loudly through that door and were awaken by them extremely early in the mornings.
Stayed 4 nights in Feb 2024

10/10 Excellent

marques

Stayed 3 nights in Feb 2024

8/10 Good

Angel Samuel

Stayed 3 nights in Jan 2024

4/10 Poor

Yasser

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
We were welcomed by a slapping scent of “Fabuloso” cleaning liquid (I guess they diffuse the scent). The rooms was dated, seemed greasy and dusty. Although they are supposed to be kin-smoking…. They sure had a cigarette and wet mop smell. We left and gladly paid a cancellation fee/penalty.
Stayed 2 nights in Jan 2024

8/10 Good

Thani

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was an issue
Stayed 3 nights in Jan 2024

10/10 Excellent

Erika

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect!
Stayed 2 nights in Feb 2024

8/10 Good

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024

10/10 Excellent

Maria, Manassas

Travelled with family and small children
Liked: Cleanliness, amenities
Service was awesome and they were able to get me my room earlier then 4pm which was fantastic!!
Stayed 1 night in Feb 2024

6/10 Okay

Timothy

Travelled with partner
Liked: Cleanliness, amenities
The hotel had a very convenient location across from SeaWorld and a terrific pool area with newer pools and hot tubs. The location is great for everything in Orlando but it’s important to note that the facility had 10 different buildings so it was a huge facility. We ran into issues because we stayed there for seven days and they were repaving multiple parking lots so there was only parking available near our hotel building 1 of the 7 nights and we had to find spaces very far away the other nights, often late at night which was difficult. The cleaning staff also only came once during our stay which was surprising. It’s a mixed facility so some units were owned and others were nightly hotel guests. The water was also terrible and smelled of sulfur and the hotel gave all guests coupons for 1 free water or coffee a day from the shop in the lobby.
Stayed 6 nights in Jan 2024

8/10 Good

JAZMIN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall our stay was really nice! Our room was spacious enough for two people (studio) and was in a corner so there was not really any noise to be heard from neighbors or people outside. One thing is that I wish the bathroom in the room was a bit more cleanly. The floor looked like it needed a good scrub vs mop. Also, the property only does housekeeping if you’re staying 5 nights? Maybe to reduce on staffing costs but we stayed 3 nights and it would be nice for them to come at least once. Another thing that was slightly frustrating is that the front desk didn’t mention the lots would be paved upon check-in. We were told that we could park in the lot by our building and when we got there, the lot was closed off due to paving/work. First it was our building lot, followed by the next one and so forth. This caused a lot of commotion because people didn’t know where to park at first and then some were making their own spots. Luckily we didn’t mind walking from the other side of the resort to our building but I can see this being a bigger issue for people with small children or elderly folks. Again, we had a really nice stay at this resort overall! It was just minor things that came up.
Stayed 3 nights in Jan 2024

10/10 Excellent

Oliver

Stayed 9 nights in Jan 2024