4/10 Poor
Stephen
Travelled with partner
22 Apr 2024
Disliked: Amenities, property conditions & facilities
Let’s list the negatives first
We upgraded by xtra cost to have a suite. That was fine
Sofa and armchair unusable - Springs protruding fans frame collapsing.
Electricity outlets exposed and dangerous
Bedside cabinet between the two queen beds has sharp sides and too close to bed - cut my head
No availability in hotel for disposal of sharps (I am diabetic - fortunately inject once a week but had to take needle to Disney for proper disposal
Breakfast was minimalistic - small muffins the only available pastry (and that was only given on two of our nine breakfasts). Regularly out of stock of food. Simply unacceptable.
Bedding and housekeeping good - but only twice in nine days
Gardening was bein done - very untidy and couldn’t care less about disrupting guests.
Manager Cindy walked past us four times - did not talk nor raise a response to feedback already given via Expedia
They simply DO NOT CARE ANYMORE
I have visited hotel a number of times - by far the worst.
I absolutely object to the $300 upgrade charge paid. Disgraceful. Had things been in order, would have been justified.
As to $5 charge to give me a letter sent to the hotel from my son? Nickel and dining.
Customers can screw equally as hard as businesses
The positive - Maria on front desk was lovely. Very apologetic to our issues at check out but nothing she could do. She is an amazing ambassador for your hotel.
Love to hear your response to this feedback
Stephen
Stayed 9 nights in Apr 2024