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Reviews of Gaylord Palms Resort & Convention Center

4 out of 5
Gaylord Palms Resort & Convention Center
6000 West Osceola Parkway, Kissimmee, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 756 out of 1113 reviews" "
Rating 8 - Good. 161 out of 1113 reviews" "
Rating 6 - Okay. 89 out of 1113 reviews" "
Rating 4 - Poor. 54 out of 1113 reviews" "
Rating 2 - Terrible. 53 out of 1113 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Eddy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everyone is so nice
Stayed 2 nights in Mar 2024

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Javier

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Yvette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
incredible
Stayed 2 nights in Jan 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Apr 2024

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Property is beautiful!
Stayed 3 nights in Mar 2024

10/10 Excellent

George

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel amenities were excellent , well kept and maintained. Pool area clean , the staff was EXTREMELY courteous and friendly , MOOR restaurant was amazing. Easter buffet was very generous Will definitely come back. Kudos for whoever is training the staff
Stayed 3 nights in Mar 2024

6/10 Okay

Lauren

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The property was beautiful. However, I was extremely upset one day at the pool. We stayed for 7 days, spent A LOT of money as everything was quite pricy. After a few days of being there, I knew the drill with the pool and reserved chair situation. I woke up early to ensure I got a good spot at the pool so I could watch my kids while they swam. I was so excited to find a set of chairs right where my kids normally swam. We set up shop, got in the pool, and all started enjoying the day together. Time went by and more and more people came and started swooping up all surrounding chairs as they normally do. Well, a employee comes up to me with a clip board while I’m in the pool with my kids and she has an arm full of “reserved” pool signs that they use to place on all the chairs. She asked me if I wanted to buy my chairs. I said no, they were a set with no reserved signs on them. She goes well they should have them on there. I’m like how was I supposed to know that? She gaslit me and continued to ask if I wanted to buy the chairs. I again said no and I pointed out there were now no more chairs nearby if I did move. She again, gaslit me, like spots aren’t a big deal even though that’s how they make thousands a day off people and pointed to a back row away from the pool. I just said fine and got out of the pool with my kids after spending thousands there and being treated like that I will not go back.
Stayed 7 nights in Mar 2024

2/10 Terrible

Blanca

Disliked: Cleanliness, staff & service, property conditions & facilities
The bathroom was filthy, the toilet not clean at all, full of excrement literally!!, we change room, bathroom again full of hair and light not working, they were going to fix it, but never happened. Kids running and screaming in the hallways and dogs barking. At the breakfast Buffett, men shirtless and in beach shorts, kids were touching and grabbing the food with their hands, disgusting!! Room service, very little choices to choose from, food came in paper packages, plastic utensils in a paper bag. I ask to lend us 2 wine glasses and got 2 carton coffee cups. After all of that we decided to leave, and they didn’t even reimburse back the night we didn’t stay. Needless to say, we were not happy at all and would never go back
Stayed 2 nights in Apr 2024

10/10 Excellent

Sydney

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time & stay at the Palms! It was beautiful & the whole family really enjoyed. I do wish there was some sort of water fill stations in the hotel itself & not just at the pool.
Stayed 4 nights in Mar 2024

10/10 Excellent

Baymaris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent and beautiful hotel
Stayed 2 nights in Mar 2024

10/10 Excellent

Emilio

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort!
Stayed 3 nights in Mar 2024

4/10 Poor

Matthew

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Just very weird asked for our ID and card for file and I’m pretty sure we are in a smoker and handicap room
Stayed 1 night in Mar 2024

10/10 Excellent

Yasser

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 3 nights in Mar 2024

10/10 Excellent

Elianne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite
Stayed 3 nights in Mar 2024

8/10 Good

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked: activities, property, cleanliness, food. I didn't like: parking price, and not being able to late check out, not possible to do mobile checkout.
Stayed 1 night in Mar 2024

8/10 Good

Brian

Travelled with family and small children, Travelled with group
Need more car chargers and signs for them.
Stayed 1 night in Mar 2024

10/10 Excellent

Allan

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
A gorgeous property with divine food and wonderful service. We didn’t want to leave!
Stayed 5 nights in Mar 2024

10/10 Excellent

Kellecia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely love this property. Perfect location in proximity to Disney World.
Stayed 1 night in Mar 2024

4/10 Poor

Amy

Stayed 2 nights in Mar 2024

10/10 Excellent

Patty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great family staycaytion. The property is beautiful and they have a lot of family friendly activities.
Stayed 2 nights in Mar 2024

10/10 Excellent

jose, Bonita Springs

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautiful
Stayed 1 night in Mar 2024

10/10 Excellent

DEYERLY

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I like everything
Stayed 2 nights in Mar 2024

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
This property has everything you need to enjoy a fun Florida vacation. Be prepared to pay resort prices on everything, but that's to be expected. Overall, was very impressed with the hotel and experience there.
Stayed 3 nights in Mar 2024

6/10 Okay

Alicia

Travelled with family
Liked: Cleanliness, staff & service, amenities
Rooms are dated. Need some updating
Stayed 1 night in Mar 2024

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
too cold
Stayed 3 nights in Dec 2023

10/10 Excellent

Emad

Liked: Cleanliness, staff & service, property conditions & facilities
The best so far
Stayed 3 nights in Mar 2024

6/10 Okay

Jason, Commerce Twp

Liked: Cleanliness, staff & service, property conditions & facilities
The gardens are beautiful. Dining options are not great.
Stayed 4 nights in Mar 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

terrie

Stayed 1 night in Mar 2024

10/10 Excellent

Heather

Stayed 1 night in Mar 2024

4/10 Poor

Jennifer, saint petersburg

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
All activites for the kids closed early. The food at the bar was way over priced and not good. The hottubs was so crowed we couldnt enjoy them, an alarm was sounding so loud at the pool you couldnt relax. Very disappointing for the money spent.
Stayed 1 night in Mar 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 2 nights in Jan 2024

10/10 Excellent

Currie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property in every way! I hope I get the opportunity to return!
Stayed 2 nights in Feb 2024

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024

8/10 Good

Patricia, Chagrin Falls

Business traveller
Liked: Amenities, property conditions & facilities
Staff is spectacular at taking care of their guests.
Stayed 3 nights in Feb 2024

6/10 Okay

Marsha

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The property is beautiful and lush, however, there are several things that could have been better. The number one thing was the water Park wasn’t working the entire time we were there. The reason I booked the hotel and paid almost $500 per night was for that reason so my kids could enjoy that. We only had access to the pool and the lazy river ,we found on the final day of our stay. I was speaking to other families at the pool who complained about that as well. They seemed to have been renovating the area and there was a horrible smell from the materials they were using. Parking, there is plenty of parking, however, get ready to pay over $40 per night for parking, one my final bill at check out, I was charge resort fees again, even though I already paid at bookin.The gate was also broken for two days. The Room. The bed was clean and I sprayed Lysol to make sure. It was also comfortable for the most part with white sheets. What was disturbing was the bathroom, it wasn’t properly cleaned. There was mold in multiple areas. Also there were hairs that weren’t mine at the opening of the entrance to the shower. On the second day I had to beg the maid to come clean the bathroom and do the bed. The lady didn’t speak much English, but she was saying she needed to call down stairs to get permission to clean our room. That was strange. There was also a huge watermark stain in the ceiling in the bathroom. A nice thing we experienced was that they gave us an extra hour to check out.

8/10 Good

Kathryn

Travelled with family
Bathroom needs update
Stayed 1 night in Feb 2024

6/10 Okay

Austin, Clermont

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms need to be updated and AC was terrible in our room, making it very uncomfortable and hot.
Stayed 3 nights in Feb 2024

10/10 Excellent

Ivan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly
Stayed 2 nights in Feb 2024

10/10 Excellent

Tatiana De

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an absolutely beautiful property. You have different options to do, specifically if the weather is not cooperating . Very relaxing atmosphere. Loved our stay.
Stayed 1 night in Feb 2024

10/10 Excellent

Congliang, Woodinville

Good
Stayed 1 night in Feb 2024

10/10 Excellent

ANN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 4 nights in Feb 2024

10/10 Excellent

Sybil

Liked: Cleanliness, staff & service, property conditions & facilities
Did not like that i had to paid for parking. Should already be included in the price for staying there
Stayed 3 nights in Feb 2024

10/10 Excellent

liang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I got a beautiful view of the park and water slides my kids enjoyed it customer service was amazing.
Stayed 2 nights in Feb 2024

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay excellent location close to Disney Parks
Stayed 1 night in Feb 2024

10/10 Excellent

April, Texarkana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located at the gates of Disney. Staff were all very friendly. Beautiful pools.
Stayed 3 nights in Jan 2024

8/10 Good

john

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Awesome place to stay with a great water park when it's open. We booked a stay here particularly because of the water park for our son. However, upon arrival we found out half the water park was closed for maintenance. We got no notification of this when booking and also no discount was given.
Stayed 1 night in Feb 2024

10/10 Excellent

Gralliam

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Favorite resort
Stayed 2 nights in Jan 2024