Ratings based on 288 Verified Reviews

4.4 out of 5
88% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4out of 5
for Everyone
by A verified traveller from Orange County, CA

Wonderful resort, not the best location

Posted 04-Oct-2016 on Orbitz
Pros: Room size, nice amenities, transportation system worked smoothly.
Cons: Front desk staff needs to better communicate with Bell Services to know where packages are stored.
Location: Boat transportation to Disney Springs shopping area. Bus transportation to theme parks.
This was our second time staying on site at WDW. We picked this resort because of the room size (two bedroom suite for our family of seven) and price. We were not at all disappointed with the room. It was spacious and very comfortable. Having two bathrooms was wonderful with all of us trying to take showers and still get to the parks when they opened. Since four of my children are teens, the lack of theming was not a problem. If I had younger children, I might have preferred one of the resorts with more of a "Disney" feel. Our only real problem was with check-in. We arrived late (after 11pm), and after a long day of traveling. Our magic bands, which we had pre-ordered and had been shipped to our home, did not work, so the front desk had to collect and reprogram them. We had ordered food from Amazon to be delivered to the hotel in advance of our arrival. The front desk could not find the packages. We waited nearly 30 minutes for them to look, but they kept coming back and telling us they were not there (even though we had received emails from Amazon telling us they had been delivered). We finally went right outside to the Bell Desk and asked them, and they walked right back into the hotel and retrieved them. The transportation system worked well, and we rarely waited more than 10 minutes for a bus to the theme parks. The next time, however, we will stay at a resort closer to Epcot or the MK, even if we end up paying a bit more.
1out of 5
by A verified traveller from Ohio

Never stay at this hotel

Posted 02-Oct-2016
Horrible hotel, had to be moved 4 times. Mold in bathroom shower. The couch was broke. I am a DVC member and I was absolutely disappointed with this hotel.
4out of 5
for Everyone
by A verified traveller from New Jersey

Very nice suites

Posted 20-Sep-2016
Saratoga Spings is a very nice resort. It is centrally located.
4out of 5
by A verified traveller

This traveller left a rating score only Posted 02-Sep-2016 on Hotels
3out of 5
for Families
by A verified traveller

Staff was great

Posted 02-Sep-2016
Cons: room updating soon
Location: disney
Excellent staff. Bus service great. Grounds very nice. Rooms a bit dated but fine. Great for families.
4out of 5
for Everyone
by A verified traveller from Toronto, Ontario

Good location to visit Disney Springs

Posted 01-Sep-2016
The hotel is in good condition but it is dated. We were upgraded and the room was fantastic. This facility is massive and can be confusing to find the check in and the pools. Staff was very good and very welcoming. The bus system was good and getting a room near one of the bus stops is very helpful. Video boards at the stops let you know when the next bus to your destination will arrive.
5out of 5
for Everyone
by A verified traveller

Posted 30-Aug-2016
It was great place to stay. Nice and clean. Beautiful views. Timeliness if buses to and from parks. Easy to find rooms. Golf range was beautiful. Love the amenities in the room. Rooms were spacious. Rooms far enough from all entertainment so your family doesn't have to be disturbed. Great great great great great great great great great great excellent excellent excellent excellent excellent excellent
5out of 5
for Everyone
by A verified traveller from Baltimore, MD

Great family resort

Posted 16-Aug-2016 on Orbitz
Pros: Quiet, but still close to everything.
Cons: Can't really think of anything.
Location: Well, it's Disney - what more is there to say?
We had a two-bedroom suite - plenty of room for our family of six adults. Loved the pool - great slide!
4out of 5
by Nancy

Close and convenient to Disney Springs

Posted 08-Aug-2016 on Hotels
Beautiful property
5out of 5
for Everyone
by A verified traveller from ontario

Great location close to all the parks

Posted 24-Jul-2016
Pros: everything was great
Cons: breakfast was cold coming to the table
Location: location of the resort was close to all the parks.walking distance to Disney springs
great location within the resort close to the main building,pool and bus stop,great room,the set up the room was great for myself and daughter.