Front of property

Reviews of Comfort Inn & Suites Kissimmee by the Parks

2.5 out of 5
Comfort Inn & Suites Kissimmee by the Parks
7675 W Irlo Bronson Hwy, Kissimmee, FL

Reviews

6.6
Rating 10 - Excellent. 276 out of 1024 reviews" "
Rating 8 - Good. 224 out of 1024 reviews" "
Rating 6 - Okay. 178 out of 1024 reviews" "
Rating 4 - Poor. 152 out of 1024 reviews" "
Rating 2 - Terrible. 194 out of 1024 reviews" "

6.2/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Miguel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel for sleep and continúe your day
Stayed 6 nights in Apr 2024

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and quiet
Stayed 1 night in Apr 2024

6/10 Okay

Elaina

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Hotel was clean and staff are AMAZING! My only complaints would be number 1 that I called before making our reservation to make sure that the hot tub was indeed working and was told that it was. I called again on our way to check in and again was told Yes it is working. A HOT TUB is a must for us as we go to parks open to close and need to be able to soak our bodies after all the walking (average of about 17 miles a day) When we arrived around 9pm we were upset to find that the HOT tub was ICE Cold. When bringing it to front desk’s attention I was told that they would have maintenance check it in the morning. We stayed 4 nights and never was able to use it. Only other thing was the bed closest to the window in our room (508) was broken and made terrible noises whenever you would sit or move around on it. Other than that everything was great. This was our 5th or 6th time staying at this location I just wish they could have offered some kind of reimbursement for the hot tub. Not asking for much but would have liked to have been given a discount for our inconvenience.
Stayed 4 nights in Apr 2024
Response from vh on 10 Apr 2024
Thank you for sharing your experience with us, Elaina. We're thrilled to hear that you found our hotel clean and our staff amazing. However, we sincerely apologize for the inconvenience regarding the hot tub and the broken bed in your room. We understand the importance of these amenities to your stay, and we regret that we were unable to fulfill your expectations in this regard. Rest assured, we will address these issues internally to ensure they are resolved promptly. We appreciate your loyalty as a returning guest, and we hope to have the opportunity to make it up to you on your next visit. Please feel free to reach out to our management team directly for further assistance.

8/10 Good

Ronald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 2 nights in Apr 2024
Response from vh on 10 Apr 2024
Thank you so much for staying with us, Ronald. We are looking forward to keep hosting you in the future!

6/10 Okay

Anitha

Travelled with family
Okay
Stayed 1 night in Apr 2024
Response from vh on 10 Apr 2024
Thank you so much for staying with us, Anitha. We apologize for any inconvenience during your stay. We are looking forward to keep hosting you in the future!

10/10 Excellent

Tamara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Customer Service
Stayed 2 nights in Apr 2024
Response from vh on 10 Apr 2024
Thank you so much for staying with us, Tamara! We are looking forward to keep hosting you in the future!

4/10 Poor

Alvin

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The pool dirty and hot tub dirty plus did not work at all during my stay
Stayed 5 nights in Mar 2024
Response from vh on 6 Apr 2024
We appreciate your feedback. I'm sorry to hear about your disappointing experience with the pool and hot tub during your stay. Maintaining cleanliness and functionality is a top priority for us, and we apologize for falling short in this regard. Your comments will be shared with our team so that we can address these issues promptly and ensure a better experience for our guests in the future. Thank you for bringing this to our attention.

6/10 Okay

Ana

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room it was nice and spacious. I wish they did more room service. The only other issue was with the outlets in the room some did not work. We had to unplug the fridge to plug in the microwave in other to use one or the other, the outlet extension wasn't working either.
Stayed 5 nights in Mar 2024
Response from vh on 6 Apr 2024
Thank you for sharing your feedback with us, Hanna. We're glad to hear that you found the room nice and spacious. We apologize for the inconvenience with the room service and the outlets not working properly. Our maintenance team will be notified to address the issue with the outlets to ensure they are all functioning correctly. Your comments are valuable to us as we strive to improve the guest experience. If there's anything else we can assist you with or if you have any further feedback, please feel free to let us know. We appreciate your understanding and hope to welcome you back for a better experience in the future!

2/10 Terrible

Himanshu

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jan 2024
Response from vh on 6 Apr 2024
Thank you so much for staying with us!

8/10 Good

Kevin

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I really liked the spacious room we had! If I have one complaint it’s more luggage carriers are needed during checking and checkout we had pieces of luggage and bags and never did get to use one!
Stayed 2 nights in Mar 2024
Response from vh on 6 Apr 2024
Thank you for sharing your feedback! We're delighted to hear that you enjoyed the spacious room during your stay. We apologize for the inconvenience with the luggage carriers, and we appreciate your suggestion for providing more of them during check-in and check-out times. Your feedback helps us improve our services, and we'll take your suggestion into consideration to enhance the guest experience. If you have any further comments or if there's anything else we can assist you with, please

10/10 Excellent

Joaquin Edgardo Torre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from vh on 6 Apr 2024
Thank you so much for staying with us!

4/10 Poor

Chintan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Property looks very old and was dirty. Starting with lifts to coffee area and bathrooms. Very average rooms and conditions. Many staff didn’t understand English. Room service was not properly done where they didn’t put even a comforter once.
Stayed 4 nights in Mar 2024
Response from vh on 6 Apr 2024
Chintan, thank you for bringing these concerns to our attention. We apologize for the unsatisfactory experience you had during your stay. Your feedback regarding cleanliness, room service, and staff communication is valuable to us, and we will address these issues promptly with our team to ensure improvements are made. If there's anything specific you'd like us to address or if you have further concerns, please feel free to contact us directly. We appreciate your feedback and hope to have the opportunity to better serve you in the future.

4/10 Poor

Amy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room had various stains throughout the room. Hand stain by the closet, black specks on one of the lampshades, opened the pull out couch to a stained mattress with no bedding. When I asked at the front desk one of the attendants said "that's unlike housekeeping, they are usually on top of it" while the other said "Oh yeah, that happens all the time". Linens had been dried at too hot of a temp, causing them to 'melt' in spots, creating glumps and warps throughout. The bathtub had been wrapped instead of replaced and the liner had water in between it and the tub, making you feel like you're standing on a waterbed while showering. The last time the place was updated the work was poorly done, uneven cracked tiles, grout not cleaned up properly, etc. It was cheap for one night before heading home so we stayed, but we would not recommend to friends or family - especially for an extended period.
Stayed 1 night in Mar 2024
Response from vh on 1 Apr 2024
Hello Amy!We apologize for the disappointing experience you had during your stay. Rest assured that we take your feedback seriously and will address these issues with our housekeeping and maintenance teams to ensure they are resolved promptly. We appreciate your valuable feedback and apologize for any inconvenience caused.

2/10 Terrible

Blair

Travelled with family
Tired and run down - not very clean
Stayed 1 night in Mar 2024
Response from VH on 28 Mar 2024
thank you for your feedback. We apologize for falling short of your expectations regarding cleanliness. We strive to provide a comfortable and clean environment for all our guests and will address your concerns with our housekeeping team to ensure improvements are made. If you have any further comments or suggestions, please feel free to share them with us.

2/10 Terrible

Andrea

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is sketchy, there were several things in the room that did not work and they did not fix it even though we reported them. There were sketchy people smoking pot in the parking lot.
Stayed 2 nights in Mar 2024
Response from vh on 28 Mar 2024
Thank you for bringing these concerns to our attention. We apologize for the issues you experienced during your stay. Ensuring the safety and comfort of our guests is our top priority, and we will address these issues with our team to prevent recurrence. If there's anything else we can assist you with, please feel free to let us know.

2/10 Terrible

Brandy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We did not check in until almost midnight because we had a sporting event to attend otherwise we would have requested a refund and left. The hotel is completely disgusting and run down. In our room were two roaches. One in the bathtub and then another one on the ceiling near the bed. The bunk bed in the room has a cracked frame so it was not even safe for my son to sleep in. The ceiling had been poorly repaired and had a previously had a leak so it was drooping. There was filth on the walls and multiple places and the bathroom was also pretty disgusting. This place should be shut down for health violations. Ironically enough the maid came knocking at 9:00 in the morning which is pretty crappy too
Stayed 1 night in Mar 2024
Response from vh on 28 Mar 2024
Hello Brandy! Thank you for sharing your experience with us. We apologize for the issues you encountered during your stay. Your feedback is valuable, and we will address these concerns with our team to ensure improvements are made. If there's anything else we can do to assist you, please don't hesitate to reach out.

10/10 Excellent

Lecdy

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Mar 2024
Response from vh on 28 Mar 2024
Thank you for your feedback! If you have any further comments or if there's anything else we can assist you with, please feel free to let us know. We're here to help!

8/10 Good

Shonda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from vh on 28 Mar 2024
Thank you for your feedback! If you have any further comments or if there's anything else we can assist you with, please feel free to let us know. We're here to help!

6/10 Okay

Martha

Liked: Staff & service
Disliked: Property conditions & facilities
Rooms are very out-dated, and didn’t seem very clean, but the beds were comfortable. Pool was very dirty so we didn’t swim. Breakfast was just ok. Staff was nice. For the price, it was fine. We only stayed one night.
Stayed 1 night in Mar 2024
Response from vh on 24 Mar 2024
Hey there, Martha! Thank you for your feedback. We apologize for any inconvenience you experienced. We appreciate your compliments about the comfortable beds and the nice staff. We will address the cleanliness concerns with our housekeeping team to ensure improvements are made. We regret that the pool was not up to standard during your stay and will take steps to address this issue promptly. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.

4/10 Poor

France

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We visited the hotel in March 2024. We were there for 7 nights. The pool was broken and hot tub motor needed to be changed. I was not happy! We reserved the hotel for those two important reasons. Breakfast was good. Would go back there again if pool and hot tub were fixed.
Stayed 7 nights in Mar 2024
Response from vh on 24 Mar 2024
Dear France, thank you for sharing your experience with us. We apologize for the inconvenience caused by the broken pool and hot tub during your stay. Your feedback is valuable, and we will work diligently to address these issues to ensure a more enjoyable experience for our guests in the future. We're glad to hear that you enjoyed the breakfast, and we hope to have the opportunity to welcome you back once the pool and hot tub are fixed.

6/10 Okay

Cheyenne

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Staff was nice and friendly. We stayed in a renovated room, which looked very rushed, dusty and incomplete, but clean. Elevators and hallways need a good cleaning, but overall not bad for the pricing.
Stayed 1 night in Feb 2024
Response from vh on 24 Mar 2024
Hi, Cheyenne! Thank you for your feedback. We're glad to hear that our staff provided friendly service during your stay. We apologize for any inconvenience experienced. Your comments are valuable to us, and we will work diligently to address these areas for improvement. We appreciate your understanding and hope to welcome you back for an even better experience in the future.

2/10 Terrible

Sonia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and hot tub had been closed and under renovations for some time prior to our visit, which was over the March Break/spring break and this was not disclosed before or even after booking...it was only at check-in, when I asked about those main amenities, (especially for a hotel in Florida!) I was told they were closed and unavailable and had been for some time...funnily enough, when I mentioned this shouldve been disclosed to any guests, the next time I walked by the front desk, there was at least a sign informing people about it. I would've never booked this hotel knowing the pool and hot tub weren't available for guests to use during my visit. The hotel also needs renovations in the rooms, and especially the bathrooms. Would not recommend Comfort Inn Maingate in Kissimmee at all.
Stayed 1 night in Mar 2024
Response from vh on 24 Mar 2024
Hey Sonia. We apologize for the inconvenience caused by the closure of our pool and hot tub during your stay, and for any lack of communication regarding this matter. We understand your disappointment and frustration, especially during a visit over the March Break. Your feedback regarding the need for room and bathroom renovations is duly noted, and we will work to address these issues to enhance the experience for our guests. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to better serve you in the future.

10/10 Excellent

Cynthia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 4 nights in Mar 2024
Response from vh on 24 Mar 2024
Thank you so much for staying with us, Cynthia! Please keep visiting us in the future

2/10 Terrible

Arminda

Stayed 5 nights in Mar 2024
Response from vh on 24 Mar 2024
Thank you so much for staying with us, Arminda!

10/10 Excellent

edward

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
staff was as accomidating as they could be. wifi signals we weak everyday
Stayed 6 nights in Mar 2024
Response from vh on 24 Mar 2024
Hi Edward. Thank you for your feedback. We're pleased to hear that our staff provided accommodating service during your stay. We apologize for any inconvenience caused by the weak Wi-Fi signals and assure you that we are working to improve this aspect of our service for our future guests. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

8/10 Good

Lucile

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
It looked and felt unsafe .
Stayed 1 night in Mar 2024
Response from vh on 14 Mar 2024
Hello Lucile, thank you for sharing your experience. Ensuring the safety and security of our guests is a top priority, and we apologize if you felt otherwise during your stay. Rest assured, this is a very safe area. f you have any further details or suggestions, please feel free to share them with us. We appreciate your feedback and hope to have the opportunity to welcome you back.

8/10 Good

Robert

Travelled with family and small children, Business traveller
For the price it was om
Stayed 2 nights in Mar 2024
Response from vh on 14 Mar 2024
Hey Robert! Thank you for your feedback. We appreciate your input and will strive to make improvements to enhance your experience. If there's anything specific you feel we could do better, please let us know. We value your opinion and hope to have the opportunity to serve you better in the future.

2/10 Terrible

Jennifer

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is currently being renovated, taking that into consideration it is okay, but not worth what I paid for my stay (3 nights). Here is my very unpleasant experience. The first night there was some construction, we called and they stoped (11pm, I had to call from my cell phone, the phone in the room did not work). The third night (Sunday night) someone came and knocked at 1am, claiming there was an unknown flood and they were going to move us to another room, they never moved us, we where told to call in when we got up to “check if it was ok to use the bath room”. In the morning we called (from our cell phone) explained what happened at 1am, we were told the manager was on the way to our room to check the bathroom. When she arrived to our room, her attitude was terrible, she started recording on her cell phone as she inspected the bathroom, she said “the bathroom is fine why did you even call the front desk” followed by “you are not getting a refund” she refused to give us her name, when she finally did she said it was “Christina” she told us to get the F**k Out, I have never dealt with such disrespect and unprofessionalism in a hotel or resort, I was not asking for a refund, I simply needed to know if it was ok to use the bathroom. My 2 minor children were present when this happened. In addition no one comes to clean the room or exchange towels, I had to buy pillows because the “pillows” provided are the size of decorative pillows. The a/c in the room is ok.
Response from vh on 14 Mar 2024
Hello Jennifer.We sincerely apologize for the issues you experienced during your stay. Rest assured, we take your feedback seriously and will address the issues raised promptly. We regret any inconvenience caused by the construction noise and the malfunctioning phone. Regarding the incident with our manager, Christina, we do not condone such behavior and will address it internally. We apologize for the oversight in housekeeping services and will take steps to improve. Thank you for bringing these matters to our attention, and we hope to welcome you back for a much-improved experience in the future.

8/10 Good

David

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
They need to replace the American flag in front of the property! Window drapes need to be replaced- other than that, it was comfortable and quiet
Stayed 1 night in Mar 2024
Response from vh on 14 Mar 2024
Hey David! Thank you for taking the time to share your feedback with us.Please rest assured that we have taken note of your concerns and are already working on addressing them. We will ensure that the American flag is promptly replaced with a new one, and we will also look into replacing the window drapes to maintain the high standards of our property.Thank you once again for your valuable feedback, and we hope to have the opportunity to welcome you back for an even better stay in the future.

2/10 Terrible

Melrecka

Disliked: Cleanliness, property conditions & facilities
This property need plenty up grade
Stayed 1 night in Mar 2024
Response from vh on 14 Mar 2024
Hello Melrecka! Thank you for your feedback. We are constantly working to improve our property and appreciate your input. Your comments will be taken into consideration as we strive to make upgrades and enhancements to provide a better experience for our guests. We hope to have the opportunity to welcome you back in the future and exceed your expectations.

4/10 Poor

Jorge

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Internet was terrible, did not work, bed were bad
Stayed 4 nights in Feb 2024
Response from vh on 7 Mar 2024
Hello Jorge,We're sorry to learn about the issues you faced during your stay, including the internet connectivity and the discomfort with the beds. Please accept our sincere apologies for any inconvenience caused.Your feedback is valuable, and we'll make sure to address these concerns to improve the overall experience for our guests. If you have specific details or suggestions regarding the internet issues, please feel free to share them with us.We appreciate your understanding and hope that you'll consider giving us another chance to provide you with a more positive and enjoyable stay in the future.Thank you for bringing these matters to our attention.

10/10 Excellent

Yasmeene

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to the parks.. free breakfast was pretty good. Shuttle to all parks for free and they even have someone that’s does Lyft for the property
Stayed 2 nights in Mar 2024
Response from vh on 3 Mar 2024
Thank you for choosing to stay with us and for sharing your positive feedback, Yasmeene. We're delighted to hear that you found our location convenient for accessing the parks and enjoyed our complimentary breakfast. It's great to know that our shuttle service and Lyft assistance added to the overall convenience of your stay.We appreciate your support, and we look forward to welcoming you back for another enjoyable stay. If you have any specific suggestions or if there's anything else you'd like to share, please feel free to let us know.

4/10 Poor

cliff

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
construction inside the hotel was noisy and the common areas were dirty. The parking lot was was like a meet up place for people that did not look like they were staying at the hotel
Stayed 1 night in Feb 2024
Response from vh on 2 Mar 2024
Hello Cliff! thank you for taking the time to share your feedback. We apologize for the inconvenience caused by the noise from the construction and the condition of the common areas. Please know that your concerns are important to us, and we will address them with our team to make necessary improvements.We understand the impact this had on your stay, and we appreciate your patience. If your travels bring you back to the area, we would be grateful for another opportunity to provide you with a more comfortable experience.

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from vh on 2 Mar 2024
Hey there, Bruce! Thank you so much for staying with us. We are looking forward to hosting you again!

10/10 Excellent

Sylvio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the price is much lower than other places, the hotel is comfortable, good beds and a very complete breakfast. Thanks team.
Stayed 1 night in Feb 2024
Response from vh on 29 Feb 2024
Hello Sylvio!We're thrilled to hear that you had a comfortable stay with us and enjoyed the value, comfortable beds, and the breakfast offerings. Thank you for taking the time to share your positive feedback. Our team strives to provide excellent service, and we're delighted that you had a pleasant experience. We look forward to welcoming you back on your next visit.

8/10 Good

Miguel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very good except the breakfasts, always the same and the last 2 days they only gave one gravy.
Stayed 4 nights in Feb 2024
Response from vh on 29 Feb 2024
Hello Miguel!Thank you for taking the time to share your feedback. We're pleased to hear that you had a generally positive experience during your stay. We appreciate your input regarding the breakfast, and we will certainly look into ways to enhance variety and ensure consistency. Your comments are valuable to us, and we hope to have the opportunity to welcome you back for an even better stay.

4/10 Poor

christine

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was infested with roaches. Not one, not two, not 5….. they were everywhere! Even on the bed. That was on the first floor. The front desk staff was really nice and accommodating. They moved us to the fifth floor where they had been renovating and it seemed all clear up there but after that experience I could barely sleep that night.
Stayed 1 night in Feb 2024
Response from vh on 20 Feb 2024
Dear Christine, We sincerely apologize for the inconvenience you experienced during your stay. Please know that your feedback is of utmost importance to us. We take cleanliness seriously and have weekly pest control visits to address such concerns. Rest assured, we are investigating the issue thoroughly to prevent any recurrence.We value your feedback, and we hope to have the opportunity to provide you with a more comfortable and enjoyable stay in the future.Thank you for bringing this to our attention.

6/10 Okay

Suewonna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I hesitated on leaving a review because the staff was so nice and friendly. The cleaning staff needs to learn how to clean. I was on a floor that remodeling was going on so I was having to walk through all the dust from that and the 5 days I was there, they never swept my floor. I had to clean my bathroom counter off when I got there. The place is just old and needs more updating than what they are doing. My wing was done but my shower head was loose and so was faucet in the sink. The bed was not that comfortable. Breakfast was okay, nothing to get excited about. I was disappointed.
Stayed 5 nights in Feb 2024
Response from vh on 15 Feb 2024
Hello Suewonna, Thank you for taking the time to share your feedback with us. We appreciate your honesty and want to apologize for the aspects of your stay that did not meet your expectations.We are sorry to hear about the cleanliness issues you encountered and the inconvenience caused by the ongoing remodeling. Please know that your comments will be shared with our housekeeping team to address the areas that need improvement. We understand the importance of a comfortable and clean environment for our guests, and we're committed to making the necessary improvements.We also apologize for the maintenance issues you experienced in your room. Our team is working diligently to address these concerns and ensure that all rooms meet our high standards.Your feedback is valuable to us, and we appreciate your recognition of our friendly staff. We hope to have the opportunity to welcome you back in the future and provide you with a more positive experience.If you have any further details or suggestions you'd like to share, please feel free to reach out. Thank you for choosing us, and we hope to have the chance to regain your trust.

10/10 Excellent

Oluwa

Stayed 7 nights in Feb 2024
Response from vh on 24 Mar 2024
Thank you so much for staying with us, Oluwa! Please keep visiting us in the future.

10/10 Excellent

Jaime

Liked: Cleanliness
Stayed 9 nights in Feb 2024
Response from vh on 15 Feb 2024
Thank you for staying with us, Jaime. Please keep visiting us in the future!

8/10 Good

Kieon

Liked: Cleanliness, staff & service, property conditions & facilities
For what its worth 4 stars
Stayed 2 nights in Feb 2024
Response from vh on 15 Feb 2024
Thank you for staying with us, Kieon. Please keep visiting us in the future!

10/10 Excellent

Matilda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the convenience of the Disney parks and a restaurant on site. Very good breakfast.
Stayed 3 nights in Dec 2023
Response from vh on 7 Feb 2024
Hello Matilda! Thank you for sharing your positive feedback! We're delighted to hear that you appreciated the convenience of our proximity to Disney parks and enjoyed the on-site restaurant. It's fantastic that you found the breakfast to be very good.We value your patronage and look forward to providing you with more enjoyable stays in the future. If you have any specific suggestions or requests for your next visit, feel free to let us know.

10/10 Excellent

Blanca

Stayed 1 night in Feb 2024
Response from VH on 24 Mar 2024
Thank you so much for staying with us, Blanca! Please keep visiting us in the future.

2/10 Terrible

Stephanie

Disliked: Cleanliness, staff & service, property conditions & facilities
Absolutely disgusting
Stayed 7 nights in Dec 2023
Response from vh on 3 Feb 2024
Hello Stephanie, We sincerely apologize if your recent stay did not meet your expectations, and we appreciate you bringing your concerns to our attention. Providing a clean and comfortable environment is our top priority, and we regret if we fell short during your visit.To better address your concerns, we would appreciate more specific details about the issues you encountered. Your feedback is valuable to us, and we would like to ensure that corrective measures are taken.Please feel free to share more details or contact us directly so that we can investigate and address the issues you experienced. We are committed to improving our services and appreciate your input.Thank you for your understanding.

8/10 Good

pernell

Liked: Cleanliness, staff & service, property conditions & facilities
I would stay there again.
Stayed 3 nights in Jan 2024
Response from vh on 31 Jan 2024
Thank you so much for staying with us, Pernell! We are looking forward to keep hosting you in the future!

6/10 Okay

John Paul

Travelled with partner
Liked: Staff & service, amenities
Close to Disney and airport
Stayed 5 nights in Jan 2024
Response from vh on 31 Jan 2024
Thank you so much for staying with us, John! We are looking forward to keep hosting you in the future!

2/10 Terrible

Nena

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
My daughter and I were unable to sleep due to reacting to the room. AC smelled scented. Pillowcases and sheets smelled like they weren’t changed. I emailed attendant and never responded so we went downstairs. Besides our reaction we also got very itchy. Maybe from the dirty bed. We were told they were booked, but they ende find another room down the hall. There were 3 elevators by the front desk. One smelled worse than the other 2. I will tell you our symptoms got a whole lot better once in the lobby and even better when we got fresh air. The 2nd room was ok. Unfortunately we rented from them because of the proximity to Celebration. We had to be in Celebration for a marathon today by 530am in order to pick up the race packet. Unfortunately because of everything we dealt with we barely slept. We are still feeling the side affects of the first room.
Stayed 1 night in Jan 2024
Response from vh on 30 Jan 2024
Hey there, Nena! We sincerely apologize for the distressing experience you and your daughter had during your stay. It's truly disheartening to hear about the issues with the room, including the scented AC, unclean sheets, and the discomfort you both experienced.Please know that we take your comments seriously, and we will conduct a thorough investigation into the concerns you raised to prevent similar incidents in the future. We regret any inconvenience this has caused and appreciate your patience.If there are specific details you'd like to share or if there's anything else we can do to address your concerns, please feel free to reach out. We value your feedback and want to ensure a more positive experience during any future visits.

6/10 Okay

Raquel, West Palm Beach

Travelled with family and small children
Liked: Staff & service
Bathroom tub and room rug and on the floors looked dirty.
Stayed 1 night in Jan 2024
Response from vh on 30 Jan 2024
Hey there Raquel! We apologize for the inconvenience you experienced during your stay, especially regarding the cleanliness of the bathroom tub and room rug. Your feedback is valuable, and we take it seriously.Please be assured that we will address these issues promptly to ensure a higher standard of cleanliness in our rooms. Your satisfaction is important to us, and we appreciate your understanding.If there are specific details you'd like to share or if there's anything else we can do to address your concerns, please feel free to reach out. We value your feedback and hope to have the opportunity to provide you with an improved experience in the future.

10/10 Excellent

Carla

Liked: Cleanliness
Nice
Stayed 2 nights in Jan 2024
Response from vh on 30 Jan 2024
Thank you so much for staying with us, Carla! Please keep visiting us in the future!

2/10 Terrible

Katie

Travelled with family, Travelled with partner, Travelled with group
Disliked: Amenities, property conditions & facilities
I’ve stayed at this property a handful of times and it has never been this disgusting. Everything is just stained and dirty.
Stayed 1 night in Jan 2024
Response from vh on 30 Jan 2024
Hello Katie, We sincerely apologize for the disappointment you experienced during your recent stay. It's disheartening to learn that the cleanliness did not meet our usual standards.Please be assured that we take your comments seriously, and we will conduct a thorough review of our cleaning processes to address the issues you mentioned. Your satisfaction is important to us, and we want to ensure a more positive experience during your next visit.If there are specific details you'd like to share or if there's anything else we can do to address your concerns, please feel free to reach out. We value your feedback and appreciate your continued loyalty.