Lobby
Check availability

Reviews of Clarion Inn & Suites Across From Universal Orlando Resort

3 out of 5
Clarion Inn & Suites Across From Universal Orlando Resort
5829 Grand National Dr., Orlando, FL

Reviews

7.8

Good

Rating 10 - Excellent. 687 out of 1588 reviews" "
Rating 8 - Good. 428 out of 1588 reviews" "
Rating 6 - Okay. 223 out of 1588 reviews" "
Rating 4 - Poor. 115 out of 1588 reviews" "
Rating 2 - Terrible. 135 out of 1588 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Alina

Travelled with family and small children
The bathroom needed to be fixed something where loose and shower curtains had holes, could hear all conversation from the next room and you need to ask for room service if not you don’t get it …… Expedia rates it better than it really is…. The rooms in the picture looks better then it really is.
Stayed 3 nights in Apr 2024
Response from Clarion on 22 Apr 2024
Dear Alina. Thank you for taking the time to leave us feedback about your recent stay with us. We are sorry to hear that you were satisfied with it. We will address the issues you had with the corresponding departments. Thank you for letting us know. We hope you would give us another chance to serve you better.

4/10 Poor

Daniel, Sunny Isles bch

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Average bedding , small room , very noisy surrounding , overpriced room
Stayed 1 night in Apr 2024
Response from Clarion on 22 Apr 2024
Dear Daniel. Thank you for staying with us. We are sorry to hear that we did not meet your expectations during your stay. We will address the issues you had. Thank you for letting us know. We hope you would give us another chance to serve you better.

10/10 Excellent

Joshua Kevin Dela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Clarion on 22 Apr 2024
Dear Joshua. Thank you for staying with us here at the Clarion near Universal. We are very pleased to hear that you enjoyed your stay. Thank you for your positive feedback. We hope to have you again soon.

6/10 Okay

Darren

Stayed 10 nights in Apr 2024
Response from Clarion on 22 Apr 2024
Greetings Darren. Thank you for staying with us during your recent visit to Universal Orlando. We appreciate your feedback. We hope to have you back again on your next visit.

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice
Stayed 1 night in Apr 2024
Response from Clarion on 20 Apr 2024
Dear Kathy. Thank you for staying with us. We appreciate your feedback. We hope to have you back again very soon.

8/10 Good

Ashley

Travelled with family
Liked: Cleanliness, amenities
We liked the area outside to sit and enjoy snacks and meals. Pool area was able to access from all sides and not have to walk around. Bar staff was great!
Stayed 5 nights in Apr 2024
Response from Clarion on 20 Apr 2024
Dear Ashley. We are happy to hear that we were able to exceed your expectations during your recent stay with us. Thank you for your positive feedback. We hope to have you back again very soon.

2/10 Terrible

Miguel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Clarion on 17 Apr 2024
Dear Miguel. We are sorry to hear you were not satisfied with your recent stay with us. We will address the issues you had during your stay., so they don't happen again. We hope you would give us another chance to serve you better.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot better than I expected
Stayed 1 night in Apr 2024
Response from Clarion on 16 Apr 2024
Dear James. Thank you for staying with us. We are glad to hear that we exceeded our expectations during your recent stay with us. Thank you for your positive feedback. We hope to have you again very soon.

8/10 Good

Felicia, Windsor

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Clarion on 20 Apr 2024
Dear Felicia. Thank you for staying with us. We appreciate your feedback. We hope to have you again soon.

10/10 Excellent

Keri Ann, Rincon

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good
Stayed 1 night in Apr 2024
Response from Clarion on 15 Apr 2024
Dear Ann. Thank you for staying with us here at the Clarion near Universal. We appreciate your positive feedback. We hope to have you again on your next visit to town.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service
Disliked: Amenities
Close to Universal.
Stayed 1 night in Apr 2024
Response from Clarion on 15 Apr 2024
Dear Michael. Thank you for staying with us. We appreciate your positive feedback. We hope to see you back again very soon.

10/10 Excellent

Dennis

Travelled with partner
Liked: Cleanliness, amenities
It was very clean
Stayed 4 nights in Mar 2024
Response from Clarion on 9 Apr 2024
Greetings Dennis. We very glad to hear that you enjoyed your recent stay with us. Thank you for your positive feedback. We hope to have you back again very soon.

4/10 Poor

Jonathan

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stains on towels, washcloths, and sheets. Cockroach in the room as well.
Stayed 1 night in Apr 2024
Response from Clarion on 9 Apr 2024
Dear Jonathan. We are sorry to hear that we didnot meet your expecatations during your recnet stay with us. We will address theissues you had with the corresponding dpeartment. Thank you for letting us know. We hope youwould give us another chance to serve you better.

8/10 Good

John

Travelled with family
Liked: Cleanliness
The room was clean and comfortable; however, if you arrive via public transportation service (taxi, Uber, etc.) getting to the room with you luggage can prove challenging at night. Eventhough I was presented with a property map, the night time lighting and unfamiliarity of the property layout versus the staff explanation to get to room resulted in a slightly longer walk with lots of "I don't see the room number" thoughts.
Stayed 1 night in Apr 2024
Response from Clarion on 15 Apr 2024
Dear John. Thank you for staying with us. We appreciate your feedback. We hope to have you again soon.

6/10 Okay

Tammy

Liked: Property conditions & facilities
Bottom of the door had a huge gap. Very noisey
Stayed 1 night in Apr 2024
Response from Clarion on 9 Apr 2024
Dear Tammy. Thank you for taking the time to leave us feedback about your recent stay with us. We arew sorry to hear that you were not very statisfied with it. We will address the issues you had. Thank you for letting us know. We hope you would give us anotehr chance to serve you better.

6/10 Okay

Edward

Travelled with group
Disliked: Property conditions & facilities
The room was inexpensive which is why I booked it. The room opens directly to the outdoors. Room quality: nightstand bottom drawer was broken and the walls are very thin (could hear the neighbors talking). Room cleaning is limited and needs to be requested. WiFi poor bandwidth and the network kept dropping. A mediocre place that gets the job done for the price. I wouldn’t book here again.
Response from Clarion on 7 Apr 2024
Dear valued guest. Thank you for staying with us. We are sorry to hear that we did not meet your expectation during your stay. We will address the issues you had. Thank you for letting us know.We hope you would give us another chance to serve you better.

10/10 Excellent

Deanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
For the price this hotel/motel is awesome!! It is an easy walk to Universal (about 20 minutes) and they offer a shuttle as well. The shuttle times are limited (would be nice if they ran later, the last one leaves the park at 7:35 but the park closes at 9:00). We would catch the shuttle there and walk home. There is also a shuttle to SeaWorld but also leaves early so we shuttled there and took an Uber back (about $13 USD). The hotel was great, the 2 restaurants were good, a fridge in the room, water cooler in the gym with hot and cold water which was great!! If you would like your room cleaned you need to request it but it was super easy to get clean towels, toilet paper and whatever you needed from the front desk. Everyone was very friendly and helpful!! They even have a laundry room which was very helpful after getting soaked on the water rides in Universal. Our room was clean, sheets and towels were all clean. I would definitely recommend staying here if you are going to Orlando to go to Universal. Great stay 😁
Stayed 6 nights in Mar 2024
Response from Clarion on 9 Apr 2024
Greetings Deanna. Thank you for staying with during your recent visit to Universal Orlando. We are very pleased to hear that you greatly eenjoyed your stay. Thank you for your positive feedback. We hope to have you back gain very soon.

10/10 Excellent

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was extremely easy had no issues checking in.. Super close to Disney World and Universal would come again
Stayed 2 nights in Apr 2024
Response from Clarion on 7 Apr 2024
Greetings Michael. We are glad to hear that you enjoyed your recent stay with us. Thank you for your positive feedback. We hope to see you back again soon.

10/10 Excellent

Tatiany

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 6 nights in Mar 2024
Response from Clarion on 7 Apr 2024
Dear Tatiany. We are glad to hear that you were very satisfied with your recent stay with us. Thank you for your feedback. We hope to see you again very soon.

10/10 Excellent

José

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Mar 2024
Response from Clarion on 6 Apr 2024
Greetings Jose. Thank You for staying with us. We are happy to hear that you enjoyed your stay. Thank you for yourpositive feedback. We hope to see you back gain soon

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to Universal Studios.
Stayed 1 night in Apr 2024
Response from Clarion on 9 Apr 2024
Greetings Kevin. Thank you for staying with us her eat the Clarionnear Universal. We appreciate your feedback. We hope to have you agian soon.

2/10 Terrible

KUAN YING

Stayed 1 night in Apr 2024

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities
No cleaning service for the 3 nights we stayed, but the room was very clean to start. Check in was quick. It was quiet and the room was large. Comfortable bedding and a reasonable price. We would stay again.
Stayed 3 nights in Apr 2024
Response from Clarion on 5 Apr 2024
Greetings Andre. We are happy to hear that you enjoyed your recent stay with us. Thank you for your positive feedback. We hope to see you again very soon.

10/10 Excellent

Elvy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Clarion on 6 Apr 2024
Dear Elvy. We are glad to hear that you were very satisfied with your recnet stay with us. Thnk you for your positive feedback. We hope to have you again very soon.

10/10 Excellent

Jennifer

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Clarion on 15 Apr 2024
Greetings Jennifer. We are very pleased to hear that you enjoyed your recent stay with us. Thank you for your positive feedback. We hope to have you back again very soon.

6/10 Okay

Hiwot

Liked: Staff & service
The room is smelly
Stayed 4 nights in Mar 2024
Response from Clarion on 5 Apr 2024
Dear valued guest. We are sorry to hear that you were not satisfied with your recent stay with us. We hoped you contacted the front desk during your stay so we could take care of it right there. The issue has been addressed with our cleaning staff. We hope you would give us another chance to serve you better.

6/10 Okay

Tracy

Travelled with family
Liked: Staff & service
The property is well taken care of. It was not clear to me before I booked that this is more of a motel, with the doors to the rooms outside. There are no elevators. The photos online are beautiful and the lobby looks just as it does in photos. The rooms, on the other hand, look much more shabby IRL. Rooms are clean-ish, but could be cleaner. Staff was friendly. Not a lot of breakfast options. Quite loud outside of the room and could be heard in the room.
Stayed 1 night in Mar 2024
Response from Clarion on 6 Apr 2024
Greetings Tracy. Thank you for staying with us here at the Clarion near Universal. We appreciate your feedback. Your comments are important to us and we will use them in order to improve on the services and amenities we offer our guests. We hope you would give us anther chance to serve you better.

8/10 Good

Carlos

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Clarion on 5 Apr 2024
Hi Carlos. Thank you for staying with us here at the Clarion near Universal. We appreciate your positive feedback. We hope to have you again soon.

10/10 Excellent

Evelin

Stayed 5 nights in Mar 2024
Response from Clarion on 21 Apr 2024
Greetings Evelin. We are glad to hear that you enjoyed your recent stay with us. Thank you for your positive feedback. We hope to have you again soon.

6/10 Okay

Lisa

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
No hay microondas y el que hay está demasiado lejos de la habitación lo cual es un problema cuando hay bebés o niños pequeños, las almohadas son cuadradas demasiado pequeñas, deberían revisar las habitaciones antes de rentar la mía tenía el lavamanos tupido y salidero en el toilet a parte de no calentar la ducha
Stayed 4 nights in Mar 2024
Response from Clarion on 6 Apr 2024
Dear Lisa. Thank you for taking the time to fill out a brief review about you recent stay with us. We are sorry to hear that you were not satisfied with it. We will address the issues you had with our staff. Thank you for letting us know. We hope you would give us another chance to serve you better.

6/10 Okay

Jamey

Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from Clarion on 1 Apr 2024
Dear valued guest. Thank you for staying with us. We are sorry to hear that you were not very satisfied with it. We hoped your more specific about areas of our service that did not meet you r expectations so we can address them with our staff.Thank you kindly.

10/10 Excellent

Zezhao

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 3 nights in Mar 2024
Response from Clarion on 30 Mar 2024
Dear valued guest. We are very pleased to hear that you enjoyed your recent stay with us. Thank you for you positive feedback. We hope to have you again very soon.

10/10 Excellent

Aritz

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and convenient hotel.
Stayed 1 night in Mar 2024
Response from Management Team on 29 Mar 2024
Thank you for sharing your experience feedback and for recommending us. We are delighted to hear you had a positive experience with the hotel and your stay. We look forward to welcoming you whenever your travels bring you this way. Sincerely

10/10 Excellent

mohammad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, and overall satisfied.
Stayed 2 nights in Mar 2024
Response from Management Team on 29 Mar 2024
Thank you for sharing your experience feedback and for recommending us. We are delighted to hear you had a positive experience with the hotel and your stay. We look forward to welcoming you whenever your travels bring you this way. Sincerely

8/10 Good

Timothy

Travelled with family and small children
Liked: Property conditions & facilities
Had a hard time getting room service even after set it up
Stayed 3 nights in Mar 2024
Response from Management Team on 29 Mar 2024
Thank you for taking the time to complete your feedback regarding your recent stay with us. On behalf of our entire team, we would like to apologize for failing to meet your expectations on housekeeping service. We appreciate you bringing this to our attention, as we do value our guests’ feedback and strive to provide our best guest service experience daily, we have taken the necessary steps to address your concerns. Again, thank you for taking the time to share your feedback with us. We hope you would give us another opportunity on your next visit. Sincerely,

4/10 Poor

Danny

Disliked: Cleanliness, property conditions & facilities
It was okay
Stayed 2 nights in Mar 2024
Response from Clarion on 26 Mar 2024
Greetings Danny. Thank you for staying with during your recent visit to Universal Orlando. We appreciate your feedback. We hope to have you again on your next visit.

2/10 Terrible

Marisol

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is HORRIBLE, we didn’t get our room on time and the owner/ manager and staff are rude, lack training and are very inefficient. I will never ever stay in this hotel or any Clarion.
Stayed 2 nights in Dec 2023
Response from Management Team on 26 Mar 2024
Thank you for sharing you feedback with us. We are sorry to hear that you were still not satisfied with the entire hotel team as they were all working together to expedite both of your rooms for your check in on the day of your arrival back in December 29, 2023 during the busy holiday season. The entire team works diligently every day to provide all of our guests with the best customer service and guest experience, as well as nicely maintain our property & facilities each day for our guests, yet their efforts were still not to your satisfaction, when you had the entire hotel team including the General Manager working to accommodate your special request needs to have both rooms to be together and on the first floor. We sincerely hope your health improves and you feel better soon. We wish you nothing but the best.Take care.

6/10 Okay

Freda

Liked: Cleanliness
Disliked: Property conditions & facilities
The rooms need repairs and maintenance attention. No microwave in any room.
Stayed 2 nights in Mar 2024
Response from Clarion on 26 Mar 2024
Dear Fred. Thank you for staying with us. we appreciate your feedback. Your comments are important to us and we will use them in order to improve on the services and the amenities we offer our guests.We hope to have you again on your next visit.

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay
Stayed 11 nights in Mar 2024
Response from Clarion on 26 Mar 2024
Greetings Kevin. Thank you for staying with us here at the Clarion near Universal. We are very pleased to hear that you enjoyed your stay. Thank you for you positive feedback. We hope to have you again soon.

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, quiet
Stayed 4 nights in Mar 2024
Response from Clarion on 26 Mar 2024
Dear Sara. Thank you for staying with us. We are glad to hear that you enjoyed your stay. We appreciate your positive feedback. We hope to see you back again soon.

6/10 Okay

Lakisha

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Clarion on 26 Mar 2024
Greetings Lakisha. Thank you for staying with us. We appreciate your feedback. We hope to have you again soon.

10/10 Excellent

Karina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love de quiality and the safe place their are
Stayed 5 nights in Mar 2024
Response from Management Team on 29 Mar 2024
Thank you for sharing your experience feedback and for recommending us. We are delighted to hear you had a positive experience with the hotel and your stay. We look forward to welcoming you whenever your travels bring you this way. Sincerely

6/10 Okay

Raymond, East orange

Nothing
Stayed 1 night in Mar 2024
Response from Clarion on 25 Mar 2024
Dear valued guest. Thank you for staying with us. We appreciate your feedback. We hope to have you on your next visit to Orlando.

10/10 Excellent

Yanira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean, quiet and they are friendly, I recommend it.
Stayed 3 nights in Mar 2024
Response from Clarion on 24 Mar 2024
Greetings Yanira. Thank you for staying with us on your recent visit to Universal Orlando. We are very glad to hear that we you were very satisfied with your stay. Thank you for your positive feedback. We hope to see you back again very soon.

10/10 Excellent

Sharon

Liked: Staff & service, property conditions & facilities
Good value and convenient
Stayed 1 night in Mar 2024
Response from Clarion on 26 Mar 2024
Greetings Sharon. Thank You for staying with us. We are glad to hear that you enjoyed your stay. Thank you for your positive feedback. We hope to have you again very soon.

2/10 Terrible

John

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff great property not so much
Stayed 1 night in Feb 2024
Response from Clarion on 24 Mar 2024
Dear John. Thank you for staying with us. We are sorry to hear you were not satisfied with the accommodation you got during your stay. We hope you were more specific areas of our amenities that were not satisfactory to you so we could address them with our staff. We hope you would give us another chance to serve you better.

10/10 Excellent

Robert

Stayed 1 night in Mar 2024
Response from Clarion on 15 Apr 2024
Greetings Bob. Thank you for staying with us. We are glad to hear that you were very satisfied with it. Thank you for your positive feedback. We hope to see you again very soon.

8/10 Good

james

Travelled with family
Liked: Staff & service, property conditions & facilities
Transportation to Universal included. Rooms adequate for short stay. Staff friendly and helpful
Stayed 1 night in Mar 2024
Response from Clarion on 25 Mar 2024
Dear James. Thank you for staying with us during your recent visit to Universal. We are glad to hear that you enjoyed your stay. Thank you for your positive feedback. We hope to have you again soon.

10/10 Excellent

Isaiah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about my stay at Clarion and would definitely recommend this place to anyone who would come out here. Easy transportation to the universal studios. Breakfast top tier. Clarion is a 10/10 for me
Stayed 5 nights in Mar 2024
Response from Clarion on 25 Mar 2024
Greetings Isaiah. We are very glad to hear that you were very satisfied with your stay with us. Thank you for you positive feedback. We hope to see you again very soon.

10/10 Excellent

Bambe

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Mar 2024
Response from Clarion on 25 Mar 2024
Greetings Bambe. Thank you for staying with us. We are pleased to hear that you were very satisfied with you it. Thank you for you positive feedback. We hope to have you again on your next visit to town.