Nice people but..
Stayed in this hotel for 2 nights. The first night my friend saw a bug, but we weren't sure what that is. The second day, she saw it again and confirmed that it is cockroach. It was crawling on the night stand. It was small, but still.... After we saw that I wasn't sleepy at all. It was midnight, we were gonna go downstairs and told them, but we were a bit tired at that point since we just got back from Disney world. My friend saw it crawling near him and he killed it.
Next day when I checked out, I told the front desk. She said sorry and told me why didn't we reported last night. She sounded concern but she didn't give me any complementary what happened to us. I guess she didn't see the evidence. My friend was pretty traumatized with what she saw...