Ratings based on 4,653 Verified Reviews

3.9 out of 5
84% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 16-Jan-2017
Older hotel. Pool is located on the North side of hotel. Not much sun gets to pool. Room was clean and neat.
4out of 5
Recommended
for Everyone
by A verified traveller

Orlando 2016

Posted 03-Jan-2017
Pros: Location and staff
Location: Very close to Universal, Wet and Wild, Restaurants and Shopping
Checked in and our room had an odor (probably from previous guests getting carpet wet outside of the bathroom). Front desk staff was great and gave us another room. No problems with the 2nd room until 2 days later when a pipe in bathroom ceiling started leaking. Contacted front desk and they responded very quickly getting a maintenance person there to assess the problem. We had to move to another room just down the hall. Not too much of a big deal for us. Front desk staff was kind of enough to discount that night at half price. I would have rated higher. Yes, I would stay here again.
1out of 5
by A verified traveller from Toronto, ON

Smelly Air Conditioning Unit

Posted 03-Jan-2017
Air conditioning unit had a strong urine smell. My family couldn't use it because the smell would fill the room. Maybe it was just our room, but something like this shouldn't happen for a 3 star hotel.
Comment from Hotel Management
05-Jan-2017 by Bill, Hotel Management
Dear Mr. Lee, I want to apologize for the inconvenience and the smell you encountered with the A/C unit. We will certainly have someone get into your room and find out what the issue was with the unit. I do hope that you will consider using us should your travels bring you back to the Orlando area. Best Regards, Bill Jones General Manager
4out of 5
Recommended
for Everyone
by A verified traveller

Satisfied with hotel.

Posted 03-Jan-2017
We were originally put in a room that smelled like mildew. I told the front desk about my allergies and the air freshener and mildew smell could not be in my room. I was told that they were cleaning the carpets on that floor. We went to have some fun and when we returned the manager walked us to another room and it was much better. He apologized and was very friendly. We had a great stay after that.
4out of 5
Recommended
for Families
by A verified traveller from Austin, TX

Nice hotel close to Universal

Posted 02-Jan-2017
Pros: Location is close to Universal, price is reasonable.
This was a pretty good hotel. The breakfast is good although it isn't included, the price is very reasonable. The hotel has a nice cafe so you can buy a decent snack if you don't want to go out. I recommend it.
4out of 5
Recommended
for Everyone
by A verified traveller from Atlanta, GA

Okay hotel for the price

Posted 30-Dec-2016
The room was okay, only thing I hated was that there's no window in the room.
5out of 5
Recommended
for Everyone
by A verified traveller from PA

Posted 29-Dec-2016
Excellent location, Sufficient parking and very spacious rooms. Free water bottles. Good selection for breakfast and dinner. Except for very short noise of planes passing over, we truly enjoyed our stay here.
3out of 5
Recommended
for Everyone
by A verified traveller from Bradenton, FL

Outdated Hotel with a Beautiful Lobby

Posted 27-Dec-2016
Pros: The bed and the front lobby.
Cons: Update the entire hotel, specifically, the parking, hotel room (design and appliances), elevators, and ammenities.
Location: Disney parks, several other theme parks, and activites nearby.
I had great first impression of this hotel upon arrival when I saw the lobby. However, that was short-lived by the person at the front desk. I felt rushed through the entire check-in process as the staff member spoke too fast and sped through his sketch of the locations of my apartment, pool area, and ammenities. The staff member at check out time was much nicer.
5out of 5
Recommended
for Everyone
by A verified traveller

Excellent

Posted 27-Dec-2016
Clean room, nice location. Stayed for a week. Close to universal and restaurants
3out of 5
Recommended
for Everyone
by A verified traveller

Posted 27-Dec-2016
Decent hotel and price range for the services. Decent location for overall theme parks. Decent overall of all my days there.