Ratings based on 3,404 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
87% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller from monmouth county,nj

Price effective and convenient for Disney visitors

Posted 11-Feb-2016
Pros: Shuttle conveniece, friendly staff. Disney store. Pool. Onsite
Cons: Rooms need updating. Restaurants in hotel are undermanned and not good except for buffet breakfast. Convenience market is OK but undermanned in pm.
Location: Disney,outlet malls
The best western is very convenient with shuttle service to all Disney kingdoms. This saves you substantial money in car rental or taxi costs. The rooms are nicely sized and there are plenty of elevators so not much waiting. There is a gym and pool but I didn't try either. Our week was cold from 40 to 50s degree F so I don't think many people used pool. The hotel rooms need updating. The stucco walls and carpet show their age. Overall staff was friendly. Breakfast buffet was good but restaurants were limited and I don't recommend them. We were happier with takeout food. (Disney food was expensive and mediocre too). This is a budget hotel with convenient location to disney
Comment from Hotel Management
11-Feb-2016 by SH, Hotel Management
Thank you for letting us know you enjoyed your recent stay with us. We appreciate you taking the time, and hope to see you back soon! Best Regards, -Shyla H Guest Service Ambassador
4 out of 5
Recommended
for Everyone
by A verified traveller

decent for the amount spent

Posted 10-Feb-2016
Pros: price, location. i would stay there for short stays.
Cons: beds and pillows were not the most comfortable. slept ok, but it was not as comfy as most places i stay. square pillows were cute decor but thats it
Location: close to downtown disney. variety of places to eat that are very reasonable priced. steakhouse, dennys, to fast food.
very nice staff, could not figure out how to get air on and staff came up immediately to assist
Comment from Hotel Management
11-Feb-2016 by SH, Hotel Management
Thank you for letting us know about your recent stay. I apologize the bedding in the room did not meet your complete satisfaction. I am pleased to hear that overall you enjoyed your stay, and we hope to see you again soon! Best regards, Shyla H Guest Ambassador
3 out of 5
Recommended
for Everyone
by A verified traveller from Farmington, MN

Disney visit

Posted 09-Feb-2016
Beds were comfortable but the hotel needs some maintenance. The tub was very slow to drain and you could barely slide the balcony door. Otherwise it was a good place to stay.
Comment from Hotel Management
11-Feb-2016 by SH, Hotel Management
Thank you for providing feedback from your recent stay with us. I apologize for the slow tub drain. Our maintenance team is aware of this, and are working hard to have the issue resolved immediately. We hope you will chose to stay with us again on your next Disney trip! Best regards, Shyla H Guest Ambassador
4 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel for a Disney / Universal Vacation!

Posted 08-Feb-2016
Pros: Had a great Disney shuttle, it was almost always on time (one time in a week it was 25 mins late)
Cons: You should offer regular taxi service, not just valet that is about $5 more than a regular taxi.
We stayed at this hotel the first week of February. It was great! The hotel room was clean, and spacious. When we checked in Shayla upgraded us to a room with a microwave because we were staying a week which was very nice and useful. Joel (I think that was his name - one of the concierge) was amazing!!! So friendly and helpful with shuttle and taxi questions. We went to Universal Studios for 2 days, and from the hotel the valet cars were $30 each way. From the hotel to the airport the valet charged $58, however the front desk said the cab was about $50. (So they obviously charge more, and the cars were not very nice and some were falling apart that we were in) Overall the hotel was great, we rarely ate there because we spent full days at the Disney & Universal Parks. The only outlet we used was Pizza Hut. They have a satellite location on site where you can order off a menu and it's ready in 15 mins. (A great option after a long day at the parks) It was also about a 10 min walk to downtown disney and had a shuttle running all night too if you were too tired to walk it after long days at the parks.
4 out of 5
Recommended
for Everyone
by A verified traveller from México

Hotel tranquilo y agradable.

Posted 08-Feb-2016
El hotel está muy bien ubicado. Se encuentra en la zona hotelera de Disney por lo que tiene transporte gratis a los parques cada 30 min. Por las noches hay transporte a Disney Springs. El hotel es agradable, limpio, camas cómodas, el personal es amable. Todo estuvo perfecto.
5 out of 5
Recommended
for Everyone
by A verified traveller from Idaho

Great!

Posted 05-Feb-2016
Great staff! Friendly people and very helpful! Would stay here again!
Comment from Hotel Management
07-Feb-2016 by SH, Hotel Management
Thank you for your nice comments about your recent stay with us. We appreciate your kind words about our staff! We hope to see you again on your next visit to the Disney area, and hope it is real soon! Best regards, Shyla H Guest Ambassador
4 out of 5
Recommended
for Everyone
by A verified traveller from arizona

Not to shabby

Posted 05-Feb-2016
Pros: Staff
Cons: Updating the bathrooms
Location: Grocery store and restaurants walking distance 10-20 min walk
all the staff was VERY friendly! Requested extra towels and pillows they brought them up In a very timely manner. Food and staff in restaurant very good! You can tell hotel is older but great location. Walking distance to grocery store and some chain restaurants. Also shuttle service to and from Disney right on Time!
Comment from Hotel Management
07-Feb-2016 by SH, Hotel Management
Thank you for taking the time to review your recent stay with us. We appreciate all your nice comments, and we’re glad we were able to help make your stay a good one! We look forward to seeing you again soon. Best Regards, -Shyla H Guest Service Ambassador
3 out of 5
Recommended
for Everyone
by A verified traveller from Ireland

Good central hotel easy parking & good area

Posted 02-Feb-2016
Stayed 6 days, friendly hotel staff. Hotel a bit dated, needs redecor & recarpeting.
Comment from Hotel Management
04-Feb-2016 by SH, Hotel Management
Thank you for letting us know you enjoyed your recent stay with us. We appreciate you taking the time, and hope to see you back soon! Best Regards, -Shyla H Guest Service Ambassador
4 out of 5
Recommended
for Everyone
by A verified traveller from Mex.

Excelente ubicación!

Posted 01-Feb-2016
Mi estancia fue muy agradable, el hotel está muy bien ubicado, cerca de restaurantes y sobre todo cerca de la diversión. Atención del personal buena, aunque podría mejorar!
5 out of 5
Recommended
for Everyone
by A verified traveller from New York,New York

Right in the Middle of Everything!

Posted 31-Jan-2016
This is our Second time with Best Western and We Love Our Stay!
Comment from Hotel Management
04-Feb-2016 by SH, Hotel Management
Thank you for letting us know you enjoyed another stay with us! We are glad it was a good one, and hope to see you again soon! Best regards, Shyla H Guest Ambassador