Dear Jason,First of all, we would like to thank you for sharing your feedback with us and for your kind words about our staff.We are sorry to read that our hotel did not meet with your expectations. We would have appreciated that you had informed us about your discomfort during your stay and therefore, we would have tried to solve any inconvenience.Our intention at all times is that our guests feel at their best and enjoy their holidays. However, we take note of your comments which help us to improve.We hope you give us a second chance in the near future.Kind regards,Customer Service Department.Hotel Servigroup La Zenia.

Dear guest,Thank you for your review on Expedia. We are very happy to know that you enjoyed the food in our buffet.With reference to the filtered water, we would like to clarify that we have no inconveniences in offering it to our guests if they request it. We have taken note of your comment to detect any posible error.On the other hand, we have never had an ourdoor jacuzzi. We have a Wellness Centre with an indoor jacuzzi.We hope to welcome you back soon.

Dear Mark,We would like to thank you for the time you took publishing your comment on Hotels.com. We are very pleased to know that you have enjoyed your stay.We will be willing to receive you again in the near future.Kind regards,Customer Service Department.Hotel Servigroup La Zenia.

Dear Stephan,We are very happy to read that your stay in our hotel was satisfactory and that you enjoyed the food offered in our buffet, the location and service provided by our staff.We will be willing to receive you again in the near future.Kind regards,Customer Service Department.Hotel Servigroup La Zenia.

Dear Gabrielle,Thank you for taking time publishing your comment on Expedia. We are very happy to read that your stay in our hotel was wonderful.We hope to welcome you back in the near future.Kind regards,Customer Service Department.Hotel Servigroup La Zenia.

Dear Janet, Firstly, we would like to thank you for sharing your impressions about our hotel. We are sorry to hear that you felt that the service provided by our reception staff was not the appropriate. We are aware that they always try to give the best service and help all our guests. We would like to clarify that after making investigations, we do not have any records about your discomfortin your case. We would have appreciated that you had informed us so that we could have helped you. With reference to the payment, we would like to clarify that as published on Expedia, we charge one night in the moment of making the booking and the rest is always to be paid on arrival to the hotel. Once again, thank you for your feedback and please, so not hesitate to contact us for anything you need. Kind regards, Customer Service Department. Hotel Servigroup La Zenia.

Dear guest, Thank you for your lovely comment. It is a great pleasure to know that yu have enjoyed your stay with us. We hope to see you again in the near future. Kind regards, Customer Service Department. Hotel Servigroup La Zenia.

Dear customer, Firstly, we would like to thank you for your feedback on Expedia. It is a great pleasure to know that you have enjoyed your stay in our hotel. We hope to welcome you back in the future. Kind regards, Customer Service Department. Hotel Servigroup La Zenia.