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Reviews of Ona Mar Menor – The Residence

3 out of 5
Ona Mar Menor – The Residence
C/ Ceiba, s/n, Mar Menor Resort, Torre-Pacheco, Murcia

Reviews

8.6

Excellent

Rating 10 - Excellent. 64 out of 137 reviews" "
Rating 8 - Good. 53 out of 137 reviews" "
Rating 6 - Okay. 15 out of 137 reviews" "
Rating 4 - Poor. 5 out of 137 reviews" "
Rating 2 - Terrible. 0 out of 137 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Michael

Liked: Cleanliness
Stayed 3 nights in Jan 2024

6/10 Okay

George

Travelled with family
Liked: Cleanliness
Ok but basic not very comfortable.
The apartment was ok but very basic no English TV at all .beds not very comfortable. Sofa not very comfortable. All in all ok.
Stayed 7 nights in Dec 2023

8/10 Good

Stephen, Solihull

Stayed 7 nights in Aug 2023

10/10 Excellent

Jacobo

Business traveller, Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Aug 2023
Response from Manager on 13 Nov 2023
Hi there Jacobo! Your kind words are music to our ears. Thanks for the review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.Thanks again!Until next time,Ona Mar Menor Golf & Spa

10/10 Excellent

lee

Liked: Cleanliness, property conditions & facilities
Great 1 bed apartment we will be back.
Stayed 5 nights in Aug 2023

8/10 Good

Marcos

Travelled with family
Liked: Property conditions & facilities
Good place to spend a few days on holiday. Car is needed to go around to places. Communication and response from the hotel was really good.
Stayed 2 nights in Aug 2023

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
These are very basic apartments, a table and chair, faux leather sofa you stick to etc. Only local TV channels. For the same price you could get a private hire with more facilities but Ona are now selling off these apartments so don't expect any investment.
Stayed 5 nights in Jul 2023

10/10 Excellent

Dana

Liked: Cleanliness, room comfort
Very nice stay . pool lovely ,
Stayed 7 nights in Jul 2023
Response from Mar Menor on 23 Nov 2023
Good morning, Thank you for staying with us. We hope you had a pleasant stay. Best regards!

8/10 Good

Julie

Liked: Cleanliness, room comfort
It would have been helpful to have the wifi details in the property.
Stayed 4 nights in Jun 2023
Response from Mar Menor on 23 Nov 2023
Good morning, Thank you for staying with us. We hope you had a pleasant stay. Best regards!

10/10 Excellent

Anthea

Liked: Cleanliness
Stayed 7 nights in May 2023
Response from Mar Menor on 23 Nov 2023
Good morning, Thank you for staying with us. We hope you had a pleasant stay. Best regards!

8/10 Good

Jesus

Stayed 2 nights in Apr 2023
Response from Mar Menor on 23 Nov 2023
Good morning, Thank you for staying with us. We hope you had a pleasant stay. Best regards!

8/10 Good

lee

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice apartment owned by the hotel and that was not clear but commutable beds. Rooms need to add some mugs rather than tiny cups and also a drain towel. Will be using again
Stayed 2 nights in Mar 2023
Response from Mar Menor on 23 Nov 2023
Good morning, Thank you for staying with us. We hope you had a pleasant stay. Best regards!

6/10 Okay

Andrew

Liked: Cleanliness, room comfort
North facing no sun ☹️
Lovely balcony but north facing so no sun at all at any time. I’m confident they weren’t full and could have found a better orientated apartment. Why come to Spain if not for the sun? Also no one told us the sheets and bedding would be changed…
Stayed 7 nights in Jan 2023
Response from Mar Menor on 23 Nov 2023
Good morning, Thank you for staying with us. We hope you had a pleasant stay. Best regards!

8/10 Good

Margaret

Liked: Cleanliness, room comfort
Long Weekend
Quite comfortable but the hob did not work - well equipped otherwise
Stayed 5 nights in Nov 2022

10/10 Excellent

Mrs Dana

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Sep 2022

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, room comfort
Family Holiday
Excellent Trip really nice well kept place to stay and very comfortable
Stayed 7 nights in Aug 2022

8/10 Good

Craig

Liked: Cleanliness, room comfort
Great Apartments
Great ground floor 1 bed apartment, ive stayed at various different parts of the residences and they have all been fine. A few problems this time with no bin bags or cleaning cloths so had to buy them at the Spar in resort, apart from that everything A ok.
Stayed 3 nights in May 2022

4/10 Poor

Adrian

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The apartament furniture very outdated, very bad beds, broken tiles, kitchen very badly equipped, dirty corners. We paid for entry into the spa and half of things were not working, like the steam room, ice fountain, very few things in the spa for the fee we paid. Indoor pool not very warm, no hair dryer. The only is the resort which is lovely.
Stayed 4 nights in Feb 2022

10/10 Excellent

Terry

Liked: Cleanliness, room comfort
The stay was perfect, property was clean and had everything required for short or long stays.
Stayed 2 nights in Dec 2021

8/10 Good

Jeff

Liked: Cleanliness, room comfort
Stayed 4 nights in Oct 2021

10/10 Excellent

Jo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overnight at a convenient and secure spot
We needed a stop on our drive from Barcelona to Granada and I knew we wouldn't have time to be tourists, so went for convenience and comfort instead. This was around 500kms in the day. We loved the gated community, and the pool for each block of apartments. We had a spacious 1 Bedroom, although our particular apartment was fairly tired. Broken tiles, and scraped walls, but purely cosmetic. It was very clean throughout, and had everything we needed to throw together dinner and breakfast. We left fairly early to complete the next 250 k's of our journey, but reception was staffed both late evening and early morning. I'd happily stay here for a longer relax/holiday with kids/golf trip, but would enquire about the specific apartment I would be in. The Spar was open until 9pm and 3 restaurants were open in the off season, so pretty easy to chill at the resort.
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
This is a difficult one. On the one hand the accommodation is nicely presented and the grounds are very nice. Unfortunately, the service isn't what I was hoping for. During a 10 day stay we didn't have towels or linen changed once. We requested bath towels and were given hand towels. If you're looking to do any cooking at the apartment you will be limited by a lack of pots pans etc. The electricity circuit board would trip repeatedly if the hob was on and worryingly the smoke alarm had been taken off the ceiling. A few small changes could make such a huge difference. We enjoyed our stay but we just felt a little short changed. Unless you're planning on staying on site all your break, you will need a car. All told it wasn't bad...it just wasnt great.
Stayed 10 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The properties are large and have plenty of room. They are spotlessly clean and well maintained. They are well equipped and any problems are given immediate attention. Since our last visit there has been the addition of traffic calming measures which have been oversealously installed.
Stayed 4 nights in Mar 2019

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay.
Good apartment, we enjoyed the stay. Cooked at home. Plenty of places around to visit. Well equipped, and nice terrace to sit on in the evenings. Lift to the apartment so good for disabled. Comfy bed. Good bathroom.
Stayed 2 nights in Sep 2018
Response from Modica, M on 4 Oct 2018
Thank you very much for writing this wonderful review. It is a great pleasure to learn that you enjoyed your stay. We try to create a home far away from home for our guests and I am glad that you experienced this. Thank you and we are looking forward to welcome you back. Kind regards, Modica, M Quality Manager

10/10 Excellent

Alison, Cardiff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mar Menor Golf Resort
Excellent apartments nice resort but transport is needed to get around there's not much on the resort other than a spa for shopping.
Stayed 7 nights in May 2018
Response from Martin, M on 30 Jul 2018
Thank you very much for your review, we love to know that you find them excellent. We hope that you can visit us soon again. Kind regards, Martin, M Quality Manager

10/10 Excellent

ZANY ESTAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
This is a golf resort, consisting of an Intercontinental hotel, apartments managed by the hotel (where we stayed) and private houses and apartments. There are several apartment blocks, each with a swimming pool and large green area, overlooking the golf courses. The apartments are large with a full kitchen and a balcony. We were in 3 adults and a baby and were upgraded to a 2 bedroom apartment during check in, which was great. The complex has Spa, pools, various bars and restaurants, playgrounds, and is great for a family weekend with children. We'd certainly return.
Stayed 2 nights in May 2018
Response from Martin, M on 23 Jun 2018
Thank you very much for writing this lovely review about our apartments. It is wonderful to learn that your stay was a great success and that you really enjoyed the ambience and our services. We genuinely hope that we may welcome you again for another stay. We will be waiting to welcome you back. Sincerely,

4/10 Poor

K, Manchester

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Disappointing
There are 5 Restaraunts on the complex, within 7 days we had one night where we could not eat st all on the complex because everywhere was booked up, one night we were forced to eat in the worst of the 5 restaraunts as all the others were booked up, and noticed on 3 occasions the people behind us, largest group being a party of 3, were also turned away. The food is not 5* food, the pool was full of bark off the trees and hadn’t been cleaned since December if we were to pay attention to the sign, we had to move furniture around to ensure the sofa bed unfolded, and then still had less than space for legs to walk around it, the “pint” of beer served at the club house is not a pint if taken to the pool side as the plastic cups they provide are too small, yet they cost the same as a pint in the correct size glass, staff were not rude but also not pleasant, one evening we waited two hours for our food at the Italian Restaraunt and when it came it genuinely was only just warm, nearly fully cold. It got sent back and the waiter then argued that the pork was not cold, until I made him touch it and offered him to eat it, then he replaced it. The spar is the only shop on the huge complex, with a fair distance walk to it. Overall not a place for a family, or even a couple looking for a nice romantic break, golfers I would imagine would enjoy it- if you are not a golf enthusiast, I wouldn’t bother.
Stayed 7 nights in Apr 2018
Response from Fabrizio Salgado Guest Relations on 18 Apr 2018
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Fabrizio Salgado Guest Relations.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
combine luxury with economy
location is quite out of the way. the accomodations are very good, coupled with a credible breakfast. All in all,for the money you can have no complaints.Correct that you don't have access to the fancy Intercontinental facilities for free, but we had a one bedroom for really cheap. Clean, comfortable,, and even a laundry in the apt. for free. We had a good Indian meal at one of thenear site restaurants. It was a little challenging to find restaurants in Torre-Pacheco. There is a good onsite small supermarket.
Stayed 3 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely resort, great restaurants and friendly staff.
Stayed 7 nights in Aug 2017

8/10 Good

Brian, Hemel Hemstead

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice accommodation
We spent three nights at Mar Menor. Very pleasant stay in very comfortable accomadation - thank you.
Stayed 3 nights in Aug 2017

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
For 5 people low on bedding & towels. The shower didn't work it kept falling down so only one shower useable. Not enough toiletries used our own. Overall it was a good stopover break.
Stayed 3 nights in Aug 2017

8/10 Good

gary, hemel hempstead

Liked: Cleanliness, room comfort
Disliked: Staff & service
Great apartment
Apartment was lovely and the surrounding areas were kept so clean. The staff in the restaurants though were the problem. You had to ask and then wait along time for service, and every time it came to the bill something would always of been added that you didn't have. A constant battle with the waiters was a massive problem. Also if you stay in an apartment you are not allowed to use the main hotel pool, this is not made clear until you are made an example of in front of all to see.
Stayed 4 nights in Jul 2017

10/10 Excellent

Kimber, Utah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
Beautiful property, comfortable living quaters, very friendly staff, and a great hotel with lots of options for entertainment.
Stayed 1 night in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The numbering of the properties was unclear and main reception was not well signed. Receptionist was very helpful. Good facilities and good value for money throughout.

8/10 Good

nicky, hull, england

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One bedroom apartment
Nice room but a bit dull and dark! Ground floor but no sun on the balcony! No view either!

8/10 Good

alan London, Barkingside

Liked: Cleanliness, staff & service, property conditions & facilities
Good if you like golf
We stayed at the residents apartments a one bedroom ground floor apartment closed to the pool which was quite handy the only one thing it was a bit of a walk to the hotel and amenities and restaurants but I would like to say it was very relaxing

8/10 Good

Matthew, South Brent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice week away
Great apartments with lovely view of the golf course from the balcony. Little swimming pool but was great for the kids. WiFi was excellent in the rooms and air conditioning worked great. Would go back

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We went here to relax ... This is just what we did .
Response from General Manager on 3 Sept 2016
We sincerely appreciate your wonderful review. I am glad that you enjoyed and relax. We hope to welcome you back in the future! Sincerely, Martin, M Quality Manager

8/10 Good

DR W, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night with friends so two couples in the two bed flat It was cheap since we were sharing It was convenient since we rented a car We cooked and we had everything we needed The pool was cold
Response from General Manager on 3 Sept 2016
I appreciate your wonderful review and remarks. I'm delighted that you enjoyed your stay and hope it's not too long before we have the pleasure of welcoming you back. Best Regards, Martin, M Quality Manager

10/10 Excellent

Sebastiaan van, Amersfoort

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Het is een prachtige park met mooie appartementen en een mooi hotel. Mega schoon en personeel erg vriendelijk. Een mega golfbaan en andere activiteiten.
Stayed 2 nights in Mar 2024
Response from Ona Mar Menor - The Residence on 28 Mar 2024
Beste gast,Dank u voor uw positieve feedback over ons park en accommodaties. We zijn blij dat u genoten heeft van de mooie omgeving, schone faciliteiten, vriendelijk personeel en diverse activiteiten, zoals de golfbaan. We kijken ernaar uit u in de toekomst weer te mogen verwelkomen voor een geweldige ervaring.Met vriendelijke groet,

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Estuvimos genial.
Stayed 2 nights in Mar 2024
Response from Ona Mar Menor The Residence on 20 Mar 2024
Estimada Victoria,Muchas gracias por la fantástica puntuación.Nos alegra que hayas tenido una buena estancia.Esperamos poder volver a verte pronto.Un saludo,

8/10 Good

Ivan

Travelled with family
Liked: Cleanliness
Stayed 2 nights in Jan 2024

6/10 Okay

Roger

Liked: Cleanliness
Kall lägenhet vintertid
Lägenheten i sig var väldigt trevlig men den var otrolig kall trots högsta värmen på luftaggregatet. Vidare gick det inte att få varmvatten i handfatet på toaletten. Trevligt område förutom att väldigt många rastade sina hundar utan att plocka upp bajset efter sig och man fick se upp var man satte fötterna.
Stayed 4 nights in Jan 2024

6/10 Okay

David

Stayed 1 night in Dec 2023
Response from Ona Mar Menor Golf & Spa on 2 Jan 2024
¡Hola David! Mil gracias por tu comentario. Lamentamos que tu experiencia no haya resultado del todo satisfactoria.Tratamos de contribuir en la medida de lo posible al bienestar de nuestros huéspedes, por lo que siempre recomendamos comunicar cualquier problema a nuestro personal para darnos la oportunidad de ofrecerte una solución al momento.Esperamos poder darte la bienvenida de nuevo muy pronto. Saludos,Ona Mar Menor Golf & Spa

10/10 Excellent

HICHAM

Travelled with family
Liked: Room comfort
Stayed 1 night in Dec 2023
Response from Ona Mar Menor Golf & Spa on 28 Dec 2023
Hey there, Hicham! Thrilled to see your positive feedback. Thanks for sharing your experience with us.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.It would be great to welcome you back soon!Take careOna Mar Menor Golf & Spa

8/10 Good

BENJAMIN

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Todo perfecto. El desayuno en el hotel de 5*, no merece la pena. A la comida le falta mucha calidad. Zumo de maquina, café muy malo, fiambres de muy muy baja calidad, etc. Tienen que mejorar muchas cosas para llegar a 4*. Fatal el zumo de naranja y el agua de maquina. NO ESTÁ A LA ALTURA, NI DE LEJOS.
Stayed 2 nights in Dec 2023
Response from Ona Mar Menor on 3 Jan 2024
Hola Benjamín,Gracias por tu reseña.Nos alegra saber que has tenido una buena estancia. También tomamos nota de tus comentarios para poder seguir mejorando.Esperamos poder volver a verte pronto.Un saludo,

8/10 Good

DAVID

Travelled with family
Liked: Cleanliness, room comfort
Apartamentos cómodos y tranquilos.
Apartamentos en buen estado, ubicados en una urbanización muy tranquila y cuidada. Tienes todo lo necesario para pasar unos días allí. La piscina limpia y amplia.
Stayed 3 nights in Sep 2023
Response from Ona Mar Menor on 13 Nov 2023
¡Hola David! Tu positiva reseña nos ha alegrado el día. Muchas gracias. Nos alegra saber que encontraste nuestros apartamentos cómodos y tranquilos, y que pudiste disfrutar de la urbanización y sus instalaciones. También nos complace que hayas mencionado la limpieza y amplitud de nuestra piscina.Gracias por tu confianza y esperamos verte pronto de regreso. ¡Hasta la próxima!

10/10 Excellent

Sonia

Travelled with partner
Liked: Amenities, property conditions & facilities
Estuve muy agusto cambiaria las almuadas de las camas y pondria tela mosquiteras por lo demas muy bonito todo y el personal muy amable
Stayed 3 nights in Sep 2023

10/10 Excellent

Siri

Stayed 4 nights in Sep 2023
Response from Ona Mar Menor Golf & Spa on 13 Nov 2023
Hello Siri, Your positive review really made our day. We appreciate it!We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.See you again soon.Take care,Ona Mar Menor Golf & Spa

8/10 Good

Karin

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 7 nights in Sep 2023
Response from Ona Mar Menor Golf & Spa on 13 Nov 2023
Hi there Karin! It’s great to receive such positive feedback. Thanks for taking the time to share.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.See you again soon.Take care,Ona Mar Menor Golf & Spa